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SimonMed Imaging - Central Phoenix

1.4 (394 reviews)
Closed 7:00 am - 5:00 pm
Updated 1 month ago

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3 days ago

Always Fast and Courteous - Recommend highly - excellent place to get x-rays - all should go

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28 days ago

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7 months ago

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3 years ago

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10 months ago

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1 year ago

Friendly and timely service; many scheduling times in to the evening. Very communicative during the scans on what to expect and timing.

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I would like to give the gentleman at the front desk positive feedback, great customer service and and great multi-tasker!

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SimonMed Imaging - Thomas - Logo

SimonMed Imaging - Thomas

(43 reviews)

Simon Med is a medical imaging behemoth. The one I write of, West corner Thomas Road/3rd St is 1/10…read moremile from the other Simon Med facility 1/10 mile south - an easy transport move if you go to the wrong location, n like we did. I have been here at least twice over many years. The imaging was done, the product was in focus, evaluation done, the doctor gave me my results. I played my part, they played theirs. The bills got paid, I am seen, not viewed. That's five stars from an Imaging House to me.

The only good part of my experience at SimonMed was the technician, Adam, who was great. Other…read morethan that, this place is a disaster and I don't think anyone should go there. Instead, try the competitor, Southwest Medical Imaging. The two couldn't be more different. Before you go to SimonMed, you have to fill out many forms online and I do understand that. But it's still quite a hassle. The odd part is that when you arrive at the facility, you have to enter the same information. The worst part is SimonMed sends you an email and instructs you to click on this link to let them know you have arrived at the facility. There are no people there. No one greets you. You click the link in the email and a message comes back requiring that you enter the same information about insurance that you have already entered at home. It's a total duplication of your effort. When you get that done, the message comes back that you can now approach a payment station where you are asked again to show your ability to pay. You will not feel welcome or secure; you will feel like you deserve a paycheck for all the work that you are doing. I did see a half dozen people working but they were all at computers and none were interacting with patients. I wouldn't wish this place on my worst enemy. In contrast, when I got to SMIL, they smile, they welcome me, they come out to the waiting room to get my information and tell me how long the wait will be - it's never more than 10 minutes. I feel welcome and cared for. My guess is the SimonMed is trying reduce labor costs and I bet they are succeeding because you, the patient, are doing all the labor. What an awful place. UPDATE: To continue on how terrible SimonMed is, I just received an email requesting that I pay the bill. Fine, but the email didn't include the bill! So I went to the website and found no possible way to see my bill. I'm supposed to pay it without seeing it? This place is Kafaesque. Again, stay away! It's worse than any medical facility I have ever visited,

SimonMed Imaging - Central Phoenix - diagnosticimaging - Updated May 2026

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