Great techs and staff. They use state of the art ultrasound machines and CATs. Highly recommend.read more

One of the most frustrating things about medical appointments is the double standard when it comes…read moreto being on time. If a patient is more than 15 minutes late, they're often required to reschedule. However, it's apparently acceptable for the facility to run an hour or more behind schedule while patients are expected to wait without explanation. That was my experience at this SimonMed Imaging location. My appointment was scheduled for noon, and I arrived 15 minutes early. Despite being on time, I waited an hour and a half before I was finally called back for my scan. It honestly felt like I had been forgotten. To make matters worse, the staff wasn't particularly friendly or communicative during the wait. I understand that delays can happen, but patients deserve the same respect for their time that providers expect from them. A little communication and consideration would go a long way. My time is just as valuable as anyone else's, and I would appreciate being seen as close to my scheduled appointment time as possible. These office needs to remember we are patients and should feel some kind of compassion for us

Customer service is flawless Tech is on point…read moreBeautiful atmosphere very relaxed but the ambiance is quite serene very nice decor

I went to this location on July 2 mid afternoon for MRI and x ray of the back only to be told there…read morewas no x ray tech that day so I would have to reschedule. I rescheduled with Simon Med for the back X-ray Monday July 6 at 4:45 pm. I arrived 30 minutes early and was told that the tech went home even though I was scheduled . I complained to the front desk person and he said that the office should have called me to let me know. Obviously . This was one of the worst customer service experiences I have had to date . If this tech was employed in my practice they would be fired . A company as large as Simon Med clearly need better leadership .

Parking was pretty full at 2 pm on a Tuesday, can't imagine after work hours…read more I was told to arrive 15 minutes early for my x-ray, over the phone they said it would be a 25-minute visit total. A front desk woman came to my chair in the waiting room to finish my check in which was very nice! It seemed that people who got there way after me were seen before me but it could be because of what they were being seen for, so it is what it is. I was seen 25 minutes after my arrival. I quickly changed and waited for my turn for the x ray. It was another 20 minutes total until I was seen for the x-ray... I was sweating because now I would be late for another 3pm appointment. The x ray itself went pretty fast and smoothly. All team members I encountered were very kind, I just got flustered with the extra wait times. Overall a clean place, I was able to ask questions and people found the answer for me, which I appreciate

I do not recommend SMIL Imaging Center in Gilbert, Arizona…read more I walked in with a STAT X-ray order following surgery and was in significant pain. The front desk employee, Amber, told me they did not have my order. I contacted my doctor's office, and they said they could resend it immediately. Amber then stated it could take up to a week for a STAT order to appear in their system, which was very concerning. My doctor's office also asked whether they could provide a verbal order, but Amber said no and gave them a phone number to call instead. She then informed me that they do not accept walk-ins. What was most disappointing was not the administrative issue itself, but the complete lack of effort to help. At no point did Amber offer alternatives, suggest another location that could accommodate a STAT X-ray, or ask a supervisor if there was anything that could be done. As a patient who had just undergone surgery and was following a physician's urgent order, I expected at least some level of concern or problem-solving. I remained polite throughout the interaction, but I left feeling that my situation simply did not matter. Customer service in healthcare should include compassion, communication, and a willingness to help patients find solutions when obstacles arise. I ultimately decided to go to Banner, where I have always been treated with kindness and professionalism. Based on this experience, I would not return to this imaging center and cannot recommend it to others.

In the past 3 months I have had X-rays on my lower back & hip, ultrasound & Ct scans on my neck &…read morethyroid. They were all kind, fast & professional. The check in staff was welcoming & always very helpful & caring. Setting up appts was fast & easy & wait time for my appts was less than 10 mins each time. I highly recommend them at Palm Valley -Goodyear Civic Ctr.

Usually, I'm really happy with most parts of banner imaging. But today I spent a half hour on the…read morephone with the trying to set up an appointment for them to tell me I needed to provide them more information than the already verified information that I had already given. I called back just to be placed on hold by someone else who never came back to assist me. was They need to get it together as their customer service is dwindling profusely!

Always Fast and Courteous - Recommend highly - excellent place to get x-rays - all should goread more

Got there for XRay and got checked in. After over 40 minutes seeing that no patient was being…read morecalled back I went to front desk. Only to be told the xRAY tech was not even doing them as he was placed to do other services and then receptionist lied and stated I had been told it would be 30-45 minutes before he would start X-rays. One we were never told that at check in. Second they are supposed to start X-rays at 9, this was now almost 11 am. Was beyond rude and lied about informing customers. Went back to waiting room and asked the other patients had been and none had been told that by front desk. Front desk here provides the worst experience!!

This place is absolute garbage. My wife was diagnosed with breast cancer and treated, was required…read moreto get scanned every 6 months for 2 years. Never had an issue with insurance being billed until the last time where Solis failed to submit the claim in the required 1 year timeline (BCBS rules). Then sent us to collections for their mistake. Just added time and work on our part. I'd highly suggest going elsewhere, from what I'm researching, this is common for them.

My experience with Solis Mammography has been an absolute nightmare. Due to serious billing errors…read moreon their end, I was ultimately declined insurance coverage, and I have been trying--without success--to get this corrected for over 8 months. The most disturbing part: their billing records incorrectly indicated that I had breast cancer. I was never informed that I had breast cancer because I do not have breast cancer. This error has had real consequences, including insurance denial, and caused an enormous amount of unnecessary stress and fear. Every time I call, it's the same story--records are missing, lost, or incorrect. I am repeatedly asked to resubmit information I've already provided. There is no ownership, no follow-through, and no accountability. Each call feels like starting over from scratch. The level of incompetence is staggering, especially for a healthcare provider handling sensitive medical records and billing. This situation has been emotionally exhausting and completely avoidable with basic accuracy and care. I would not wish this experience on my worst enemy. If you value accurate medical records, proper billing, and peace of mind, I strongly recommend avoiding Solis Mammography.

My wife's unfortunately getting imaging of her messed up back; I'm sure surgery is coming!‍read more

Amazing staff, super friendly and motivated they were able to explain everything in detail about…read morewhat was going to happen and what to expect they are tucked in the corner so if lost just follow the signs.

The good part of my visit was the tech that performed my CT Scan. She was excellent and thorough…read more Very pleasant woman. The bad ~ my scan was moved to a different location without anyone directly notifying me. I noticed the address change in the text notifications. Then I spent 20 minutes just trying to talk to a person to verify WHERE THE SCAN WAS GOING TO BE. Yes, they had changed the location without letting me know. The uninformed ~ front desk tried to tell me that my copay gets sent back to the insurance company when I advised her that Ihad over paid my previous copay by $70.00. She then proceeded to tell me that the insurance company owes me the $70.00. This is while they are asking me to pay an additional $200+ for the scan today. What a load of crap.

When every SimonMed has the rating of 2.5 stars, you know it's in trouble. Apparently whatever…read morecorporation owns these imaging centers doesn't care about the quality or rating. Unprofessional staff, on the verge of being rude and impatient with the paying clients. Being rude to a male is a lot different than being rude to an elderly lady. That employee was lucky I stayed civil when she was not. Poor condition of the waiting room, procedure area was dirty/unhealthy and should be shut down as a health related issue. I won't be back, I suggest you don't go

We have been to this location twice and the expectations were met! The staff is truly dedicated to…read moreprovide great customer service. They are patient and it shows they care. I love all array of services they provide, there is always availability, and they are open on the weekends! Thank you for giving me peace of mind throughout my pregnancy. I look forward to my next visit!

I've been to this place twice now and will definitely be going back! It definitely helps ease the…read moreanxiety in between appointments. The women who work here are always so nice and welcoming. I can't wait to make my next appointment!

If you are looking for a great thermography provider, you'll love De Novo Scan Thermography. I've…read moreused thermography for 15-20 years as a preventative tool for my health. I found the De Novo Scan website and read through a wealth of helpful information. It was very easy to set up an appointment online. I received an email confirmation in minutes and an appointment reminder the day of my scan...thanks for that. I met Tina who owns the business and performs the scans. Tina has excellent credentials and many years of thermography expertise. The office is very welcoming. The thermography scan room is comfortable and adorable. I felt well cared for by Tina. My scans will be read by a physician and I'll receive important information about my health In a few days. The price of thermography is out of pocket, but for me it's well worth the investment. The procedure is non-invasive which is a huge bonus. I looked for a thermography office closer to my home, but De Novo stood out and I happily drove the 20 miles to get there. Thanks so much De Novo Scans! I look forward to partnering with you on my health journey in the years to come.

This was my first breast health screening and I could not have felt more comfortable, Thermography…read moreis such a nice option for those of us looking for a safe and accurate alternative to the traditional mammogram screening. Tina, it's really professional and nice she answered all my questions. I would highly recommend her services to everyone.