I have nothing but amazing things to say about Dr. Bernard and the Nurse practitioners that I have seen here. Professional and kind. I would highly recommend them. However I had my first negative experience with the front desk/office on September 1st. It's younger woman. She comes off as super rude and short during check in. On my way out I asked her a question and she just ignored me. A young man from behind her answered for her. Kudos to him. She is very unprofessional and all the years coming here I have never had that quality of service. read more

Everyone is nice, but it didnt seem like anyone really wanted to be there. After I got a PAP done, I get dressed and ready to leave when I notice that my test is just sitting there on the counter...like no-one went in to collect it immediately, the doctor didnt take it with her when she left the room.... Now I am nervous for my test results being contaminated or swapped because I am not sure how long my test was sitting on the counter for after I left. Other than the awkwardness all around, Id say people have their own opinions about this place and this one is mine. read more

Listen, if you're going to spill your deepest, darkest, most awkward lady-business secrets to someone, you want them to be the kind of human who doesn't even blink. Audrey? She's that human. I could walk in with a scroll of "things-I'd-never-tell-my-mother" and she would just nod, smile, and actually help. Zero judgment, maximum competence. I landed here because my OBGYN retired (rude, right when I needed them most), and somehow the universe slid me into Audrey's care. And let me tell you... this is like winning the reproductive health lottery. She's phenomenal. Trustworthy. The kind of doctor you don't just tolerate, but actually want to keep forever. I'll keep coming here as long as Audrey's here, even if I have to chain myself to the waiting room like it's a Beyoncé ticket line. Ladies, if you're still Googling around looking for "the one" stop. Audrey is the one. read more

Camelback Womens Health - Biltmore - When your doctor's office doubles as an art gallery. - Obstetricians & Gynecologists Near Me - Phoenix, Arizona

Hi Laura, I've been coming to this office for a long time. I am surprised at the front desk person's attitude. I said hello. She said, last name. It started off from there. She was grumbling about everything she had to do under her breath. She did not say please or thank you. She did not smile. Her demeanor was very unpleasant. As a business owner, I would want to know that this is how customers/patients are being greeted and treated. I don't appreciate the bratty attitude. Brown haired young girl. 8/18/26. Appnmnt time 4:00 pm. read more

Dr. Schwartz lacks empathy, bedside manner and patient care. She's knowledgeable, but her judgmental attitude, cold approach to patients with physical trauma and tendency to rush shows she cares more about getting done early rather than patient comfort and open communication. This is my first pregnancy and I left feeling so upset. I refuse to pay my patient responsibility when I'm not satisfied with the services provided. She basically traumatized me and tried to do the most unnecessary, invasive things with zero regard to my comfort level. I've found a much better clinic that's also closer to where I live. read more

I usually never write negative reviews but I would NEVER recommend this office. I have had my appointment canceled 3 times now for Dr. Tsang and every time they reschedule I have to wait another a month. The office has called less than 1 hour prior the appointment to cancel. They have given so many excuses such as the doctor missed her flight. The front office staff doesn't care and just tells you to go see a nurse practitioner instead of a doctor. I told them I do not want to reschedule because I have been canceled 3 times over the last 3 months and they said ok and just hung up. Do not go here if you actually want to see a doctor. read more

I have been coming here for years and recently had a very bad experience with the time I needed them the most. It was a very unprofessional experience and didn't seem like the people working here wanted to help me out at all. I came for a consultation and was told blatantly "I don't like doing this surgery" and that "there's no promises it'll turn out the way you want" from Dr. Tsang. I do appreciate her being honest with me, but she was not able to give me any referrals of other doctors that could do this procedure for me. Never got back to me to tell me no and was super unprofessional saying "I hope you and your mom aren't upset with me". This situation was handled very poorly, and I would not recommend going into this establishment if you want precise care and information. read more

The reviews are pretty accurate. They have a tendency to cancel and reschedule appointments last minute. Today, again I'm heading to my appointment when I get a call from Karen telling me to call her regarding my appointment in 10 minutes. No other information given, and anyone who has ever called their office knows what that is like "hi, I have 2 calls ahead hold please". Takes at least 15 minutes to get someone on the phone there. That alone is a big red flag that they are understaffed. The least Karen could've done was tell me not to drive there, as I showed up and was told they again had to cancel my appointment. Thanks for that Karen. As someone who owns and operates over 30 medical practices nationwide, I can tell you this place is an absolute disaster. If you ever wanna fix your business, give me a ring. read more

I've been a patient at Camelback Women's Health for many years now. I recently experienced a health issue and my experience with them reminded me as to why I have been seeing them for so long. The receptionist when I called (I believe her name was Kara) was so incredibly helpful. She was very kind, kept me abreast of what she was confirming, and ultimately worked me in to be seen the same day for an issue I was experiencing. She even called me back to confirm that she double checked with the healthcare providers and they agreed that I needed to be seen, vs leaving a specimen only. For my appointment, I saw Jen Billingsley who noted that it had been a year since my annual appointment, so asked if I wanted to get everything done in one go vs coming back for a separate appointment. She gave me a diagnosis right away, performed my annual, refilled my prescription, answered questions for me clearly, and sent me on my way. The entire experience was smooth, professional and I was grateful to everyone involved. I highly recommend coming to see the healthcare professionals at Camelback Women's Health - they truly do care about your wellbeing here. read more

I had a horrible experience after coming here for years. I brought my daughter here for her female health care as well. We were referred to Dr. Tsang for a procedure. We scheduled the appointment and at the appointment (that we were told to schedule because this was her specialty) she didn't want or like to do it. Ok that's fair... but why did they collect a copay and see us to tell us no? Seems like a terrible waste of time and money. We requested a list of referrals and she decided the day she promised us a list... she didn't have one. If you are looking for thorough care and comfort from a physician, stay away from this office and especially Dr. Tsang. She is extremely incompetent and dishonest. If there were 0 stars, I'd prefer that option. Save yourself and precious daughters the time and awkwardness of Dr. Tsang. read more

Dr. Bernhard is the best! Unlike any other! What a journey we've had growing our family! & it's all been with Dr. Bernhard! When she delivered our son-- it was such an overwhelmingly positive experience! When we tried for our 2nd--She went through the ups and downs with us of IVF! Including a DNC--& trust me, you want a person like Dr. B on your team if you have to go through such an unfathomable loss! & Dr. B was such a light through all of it! When we finally got pregnant with our second, we knew that we had to find her --and we only wanted her for our second child! There is no one like her! If you are so fortunate to have her--you will not regret it! Thank you, Dr. Bernhard for all you did for our family! & helping bring our beautiful babies into this world! We are forever grateful! B, T, K, & baby R read more

Riddle me this... we got an insurance plan that was supposed to cover 100% of pregnancy visits up until labor. We have received non stop bills for every visit. We call United Healthcare today and they say everything should be covered for your visits including ultrasounds in your plan they are just coding wrong so we aren't covering everything, if they change the codes we will cover it all. United and I try calling @camelbackwomenshealth and they say they aren't changing anything and I will just need to pay it. Who's in the wrong here?! Update: a "practice manager" called me today and was cutting me off every sentence before I could finish and was completely insensitive and rude. Don't say you're going to have someone call if you are not going to hear your patient at all. Completely unprofessional. "Don't stress out a pregnant woman" yet that's all they seem to want to do here. read more

I have been a patient for a decade. Need a urine test for uti and they can't see me for 5 days. Won't it travel to my kidneys by then?? What is the point of being a patient if they can't get you in? I asked to be put on cancellation list and they said it rarely is used. read more

I waited 15 minutes on hold . The receptionist was abrupt and rude especially once I said I was on Medicare . I couldn't get on the schedule for over a month . She proceeded to yell a date at me . I'm not some poor homeless person without an education or means to pay . read more

It's taken me 5 years (3 healthy babies, 2 D&C procedures, and countless phone calls/appointments) to come up with the right words to describe Dr. Bernhard. She is incredible. The experience I've had over the last 5 years is unlike anything else you'll find today, and it's because of Dr. B. She takes the time to get to know you, asks about your life, your kids, how you're feeling (emotionally and physically). She values your opinion and also points you in the right direction. She truly cares about her patients and makes sure to do everything possible to make you feel comfortable, safe, and healthy. She has delivered all 3 of my boys - on holiday weekends, in the middle of the night, and when she is not "on call." Each delivery went perfectly. She goes above and beyond for her patients and I will be forever grateful for my 3 wonderful babies and the 27 months I felt secure and happy in my pregnancy journey. Other notes: the office is beautiful and in a great location, the receptionists are very sweet and will work with you to find an appointment that works with your schedule (however, wait times are veryyyyy long), and all the nurse practitioners are so nice (and will also rave about Dr. B)! read more

I had such an amazing first pregnancy and birth experience with Dr. Blackstone. I also really appreciated the flexibility with scheduling due to number of other doctors and NPs in the practice. I look forward to continuing to come here for care in the future! read more

This office was recommended to me, since moving back to Phoenix. I have been seen by Dr. Olivia Blackstone once, canceled on by the office 3 consecutive times which were follow up appointments since starting hormone treatment, had messages ignored about important healthcare questions in the patient portal and been treated with such disregard I had to look for another doctor. The receptionist was the only one who tried to help and when she referred me to the office manager to try and "make the situation right" - the office manager never called back. I simply can't put my health in the hands of a place I have zero faith in would take care of me in a crisis. wow. read more

I made an appointment for a female gynecologist 3 months ago. Today i get a call 1 1/2 hours before my appointment letting me know it's been cancelled and i will need to reschedule for November. Completely unprofessional and unacceptable. I asked the receptionist to please schedule me the next available Friday and made it clear i could only make it to a Friday appointment. She tells me the new date and after we hang up i look at my calendar and she rescheduled it for a Tuesday! I had to call back and cancel it. This place does not care about their patients. This whole ordeal was so ridiculous and unprofessional. read more

We absolutely hate this place The receptionist was the worst customer service I've ever seen she absolutely have zero respect to the patient and zero customer service experience I wish I got her name I would have made here famous on all social media she was absolutely disrespectful I do not recommend anybody to go to that office in deer valley with their nasty receptionist lady she was giving me a dirty look for no reason I just hate it JUST DONT GO THERE I try to talk to someone she said we don't have anybody available she gave me a card she said call my supervisor I was waiting for her supervisor over 30 minutes she never answered call read more

I have been a patient of Dr. Bernhard's since 2018, when she was with another practice. She saw me through a high-risk pregnancy and I delivered a healthy baby, something I wasn't sure was possible before it actually happened. She has always been wonderful. After she transferred to this practice, I saw her once in 2023. That visit went just as well as all of my previous ones had. For reference here, I saw her at 3:40 in the afternoon on a Thursday - a great time for my schedule. I recently (2025) got an email that I was due for a follow-up well woman exam. I tried to schedule on their website, which they claim can be done, but you're actually REQUESTING an appointment, not booking it. So, I called the practice so that I could actually book an appointment at a time that worked for me. To start with, I literally waited on hold for 37 MINUTES before someone finally answered the call. (This was during regular business hours.) Then I was told that I couldn't have an afternoon appointment because they are reserved for pregnant patients. Well, I work in healthcare also, and mornings are my busiest time. It's a lot easier for me to leave work early than to arrive late. Also, my office is 40 miles from this practice, so even if I had the 10:40 appointment I was offered, I probably wouldn't get to work until noon (at the earliest). I was then offered an appointment with another provider. Well, no. This is my doctor, she has been my doctor for years, and she's the person I want to see - and if I can't see her, I'm definitely not coming to your God-awful practice to see someone else. Eventually, I was given an afternoon appointment with the caveat that "it could be canceled." I have always loved Dr. Bernhard, and the last practice she was with was really great. This practice is not worth the headache. Go somewhere else if you can! read more

I have been seeing dr Bernhardt for 7 years now. Finally delivered my second baby and actually she couldn't make it to my delivery even while inducing me she promised to be there. She told me she forgot she had a neighbor anniversary. Then I found out she was not planning to be at my delivery at all. Fast forward a few weeks post birth I got a crazy infection and had some stitches were hurting( poorly done by another dr at this practice)that I couldn't even sit or walk, just scream in pain. Barely got in to be seen, they wanted me instead to just waited it out. Haven't been able to schedule my 1 year postpartum exam and finally got scheduled when my baby is 17 months! Guess what!? They canceled on me because there is more important something to do that day. So now I'm looking into January 2025 when my baby will be 20 months to be seen postpartum... it's such a shame. I referred to her insane amount of people, was praising her everywhere in social media and now I need to find another dr. This establishment is a joke since they merged practices. She used to spend a good time talking to you and making sure it's ok. Since they merged she is rushed and detached. Once you are no longer pregnant no one cares for you at this practice. read more

I have waited a year to write this as I was so traumatized by what happened. January last year I went in bc I was having pain in my ovary area. The scan showed multiple cysts, one looking like it may be solid. They immediately told me it may be cancer and they needed to remove my ovary and cysts the following week. I was a wreck. I cried and cried. I didn't know what to do. I decided to get another opinion and was able to get in with another doctor the following week. Mind you they made me believe I may have cancer. The next doctor seemed unconcerned and told me to get a scan three months later. I then got a third opinion bc the opinions were so different, so a few weeks later I got in with a third doctor who also said it's fine let's do a scan in three months. Well, fast forward three months I only have one cyst left, and the one that appeared solid is gone. No one thinks it's cancer, and other than Camelbacks woman's health, no one ever thought it was cancer. I am monitoring it now to see if it will go away on its own. It has been a year and still no issue. If I ever do have to remove it they will only remove the cyst and leave the ovary. I honestly think this was a money grab and they were preying on my fears. The doctor I met with was very nice, but their system is the more surgeries they do, the more money they make. They told me at the time losing an ovary at 40 was no big deal, but the other docs I have spoken with informed me some people go into early menopause with one ovary and your ovaries keep your bone strength after menopause by producing testosterone so as long as you are able you want to keep them. There are much better practices out there and I would find a better one if you need anyting other than a general pap. read more

I saw Dr Nelson for a surgical consult to discuss a hysterectomy. He was kind enough, but extremely negligent in his care. He dismissed my concerns out of hand, did not ask any questions as to why I was seeking such a dramatic treatment option, and laughed at the idea that my symptoms are severe enough that I would choose menopause instead, all without any discussion of what my symptoms actually are. He prescribed me a medication that is contraindicated for my medical history due to risk of blood clots, hyper-ovulation, birth defects, and miscarriage (all of which I found in a simple google search). When I asked him about possible interactions with my other prescriptions and conditions, he told me he HAD NOT READ MY MEDICAL HISTORY. This was after I had arrived half an hour early, per the office's request, to complete this history, and waited an hour from my appointment time to speak with him. In those 90 minutes he didn't take the time to even look at my risks and diagnoses, but felt confident enough to prescribe a medication with significant side effects. Conveniently, my visit notes do not have any documentation of this discussion, or any discussion for that matter. Which is likely a violation of medical practice ethics and licensure requirements. Frankly this irresponsibility borders on malpractice. I will be filing a complaint with his licensing board as well. read more

Very good women's health care I have only good vibes the staff is friendly helpful and sincerely caring

I went back to CWH a year after my last review and changed from 1 star to 4 stars. 4 stars for the facility as they have some not so good folks working there in my opinion. This time I saw a different provider. Ms Audrey deserves 5 stats as she is a great WHNP. Extremely knowledgeable and attentive and paid attention to my health history and was SO personable. She provided great care, I didn't feel like just another patient in the facility she treated me like an actual human being and addressed all my needs and concerns and ordered all necessary tests, gave great médical advice and feedback and made appropriate recommendations. I would go back again because my 1st bad experience was because of the careless person I saw before. Audrey S. is an amazing nurse practitioner and I'm grateful to have been seen by her read more

If I could give 0 stars, I would. I scheduled a routine pap to get an IUD. The receptionist told me 9,000 times to get there at 3:30 NOT 4:00 pm to ensure I can be SEEN at 4:00 pm. I get there at exactly that time. FOUR people who hadn't gotten there before me were called back and at this point I have been waiting an hour (4:30). They finally call me back an hour and twenty minutes after I arrive. I get into the room only for the assistant to tell me that two other people still have to go before me, so i would be waiting for awhile. I have already been waiting AN HOUR AND TWENTY minutes, so I have to wait TWO hours to get a pap and then have to go through the process myself? I wouldn't have even wasted my time if I knew they couldn't handle getting a clients appointment handled in a REASONABLE manner. The staff kept apologizing, but what does that do for me? Clients who got there after me were they for a total of an hour? Not sure if this is just how they treat new patients, but this is quiet possibly the worst waiting experience ever. The ER is faster...let's be real. read more

7 weeks postpartum with a set of boy/girl twins. This was my first pregnancy and to say I had no clue what to expect is an understatement, let alone tackling a twin pregnancy. I was recommended camelback women's health and Dr. Schwartz by a friend and I'm so glad that they did. The entire team took amazing care of me. Dr. Schwartz is extremely knowledgeable and pays attention to the small details to ensure you and your baby (babies) are healthy and on the correct track. She is honest and upfront about expectations you can have from her and I greatly appreciated that. I ended up having a c section due to one baby being breech but Dr. Schwartz made me feel comfortable through out the entire process and my incision looks fantastic. She really took her time go through and repairing each layer. Not sure what the future holds but if it's more babies then I will definitely be returning to see Dr. Schwartz. All the nurses, nurse practitioners and office staff have been extremely helpful and welcoming. I'd like to give a big shout out to Becky the ultrasound tech. Becky is so sweet and makes you feel incredibly comfortable. She is patient and knowledgeable and takes an interest in your pregnancy. All in all I cannot say enough great things for the doctors and staff at camelback women's health! read more

THIS PLACE SUCKS! Drove 45 mins to get here with bad traffic and was late by 2 minutes and was told we had to reschedule and couldn't get back in until 3 weeks later for our 20 week anatomy ultrasound which is very important to have scanned on time. I DO NOT RECOMMEND ANYONE COME HERE THEY DO NOT CARE ABOUT YOU OR YOUR FAMILY AND WILL NOT BE FLEXIBLE TO A FAMILY read more

The office staff is so friendly and helpful and the care received so far has been excellent.

Jodi is fabulous! She never rushes you and always makes sure she answers all your questions. Jodi is always friendly and you know you are getting exceptional medical care. I chose CWH group for my care because of Jodi. I feel very confident in referring my friends and family members to her! Karan and Ally always make you feel so welcome despite being so busy and all the craziness with COVID. They are so warm and friendly with everyone they interact with. Some of the other receptionists are not that friendly, but the good ones make up for the not-so-good ones! Laura, the Practice Manager is very friendly and helpful. I had an issue and Jodi and Laura took great care in solving the problem and implementing corrective action. read more

Dr.Schwartz is the best ob around. she takes her patients health very seriously. Becky the US tech is the nicest US tech we have ever had. She really takes her time and explains what she's doing. She also gets great US pictures even when my twins weren't being the most cooperative. Becky is the only one i want to do my ultrasounds. read more

This place was a true let down. Me and my wife are going through our first pregnancy and we read some good reviews about this place and were very hopeful about it. However, upon the first visit, our hopes were shot down - to say the least. They told us they couldn't do her blood work due to it being too late (430PM) but that was when they scheduled us for??? So we gave them the benefit of the doubt and made another appointment for blood work. They scheduled it for 4PM to ENSURE that we got the blood work done. We show up to the appt 30 mins early, have to wait in the lobby for 1 hour then we get back to the room and they tell us that it's too late to do blood work... unbelievable. I wouldn't recommend this place to my worst enemy PLEASE STAY AWAY. The only reason I'm giving them 1 star is because there is nice looking scenery out of the window of the room we had to wait in for 30 minutes before being seen. read more

This is my first pregnancy with camelbacks women's health and I have nothing but nice things to say. I know a lot of friends that have used them during their pregnancies and also use them for their regular check ups. Yesterday I went in to get my blood drawn not only do they draw your blood in the office but I had the opportunity to have one of the best employees I believe they have her name was Kaytee and she drew my blood so fast and didn't poke me multiple times. She listened to my concerns and really cared about my comfort. Her personality shined through and I will be requesting her any time I need blood work done now. If you are looking for a doctors office that you can get everything done at once and makes you feel very welcomed please give camelback women's health a chance. read more

The only good thing that happened from this place was my son was born healthy. Everything else - wish I had switched doctors. They don't care about you, just your payment. By the end of my pregnancy I had such horrible anxiety about going here I would cry after every appointment. read more

I had a miscarriage and ERIN O'SULLIVAN, MD did my D and C. I have never been so humiliated and uncomfortable in my life. What should have just been a hard day turned into a nightmare due to her insensitive comments and shaming. Everyone else at the Banner Surgery center was so kind and comforting and I was in fine spirits, within 5min of ERIN O'SULLIVAN, MD arriving and speaking with her I was having an anxiety attack and unable to stop crying as they wheeled my bed back for surgery. When Banner called me for a follow up to see how I was doing I told them they had all been lovely other than my interaction with ERIN O'SULLIVAN, MD and in so many words she let me know that this is common and that I should complete a survey and make sure someone is aware of what happened. I am now at my follow up with Steven Nelson, MD and was going to just speak to him about my experience but my appointment with him was at 10am and it's now 11:28am and I still haven't been seen so it gave me plenty of time to write this review. Side note, Julie Bergdale and the lady who draws blood at the biltmore location are angels. read more

As a patient of Dr. Erin O'Sullivan for the past 15 years, I am continually amazed at the attention and care she gives to each patient. All of the women in my family have switched over to her practice and we are always happy to see Dr. O'Sullivan in person for our appointments! She spends time with you, answers all of your questions and gives you access to a medical professional for anything after hours. We recommend Dr. Erin O'Sullivan to everyone we meet! read more

I have been going to this practice for a little over a year and I cannot say enough nice things about the staff and care I have received. I absolutely love Dr. Schwartz. She took care of me during my first pregnancy and helped bring my daughter into this world as a beautiful and perfect full term baby. My pregnancy was complicated and she made sure every precaution was taken. She always fit me in for appts and her MA (Kristin) was great and always responded to me within hours (during business hours). She practices evidence based medicine and is very knowledgeable. Additionally every other provider I saw was also wonderful- Dr Nelson, NP Meghan, NP jodi, NP Reema. The medical staff was always friendly and made me feel taken care of. I love this practice and am so grateful for every person here who has helped me over this last year! read more

This facility is honestly amazing! I have been trying for years. Meghan Delaney WHNP honest is the best. She put every fear I had of not being able to convince to rest and she has help mommy husband and I. The ultrasound tech Becky is amazing as well. So super friendly! read more

I would not suggest Erin perhaps the other Dr's there are nice but Erin is actually the worse. If your at all abnormal like periods whatever don't go here they do t seem equipped to deal with anything outside the norm. Stephanie was nice but again Erin is an actual nightmare and made my experience much worse. read more

Erin O'Sullivan is my doctor and she delivered my son. I had such a wonderful experience with her and with Karen ( her NP) . They are such a hard working team who care for the people that they take care of. I would and have recommended this practice to anyone. read more