The Dr is great, so I feel bad this is on her page, but the office is set up so that patients have to needlessly suffer for prolonged periods of time. It is insane and wrong.
I have been in pain since October. This clinic overstuffs this Dr's schedule and also does not have emergency slots built into her schedule which is a problem in and of itself. The soonest apt for someone in pain was 6 weeks away! They referred me to an Urgent Care. The Urgent Care found nothing wrong b/c their testing is limited. I literally have never had a gyno refer me to an Urgent Care, it was not an emergency but also not an ok situation to be dealing with for weeks on end.
I finally get seen with Dr Bennion, she is lovely, and upon check out, I let the the Dr and front office staff know that I work 9-5pm, so to please leave my results and instructions on my vm. I explain thatI have a romantic, tropical vacation coming up and I really don't want to still be in pain for it. They have me sign a release to do this but then they disregarded those instructions over and over. Instead, they left a message to call them back.
Every time I returned their call, this clinic has no clinical staff available to transfer me to so we can review my results, and treatment options, along with ordering any recommended meds. I've never had this issue before with a gyno. So I kept having to leave a message with the receptionist over and over and then they leaving me a vm simply stating to call them back - despite the fact that I have been BEGGING to please just leave a detailed message b/c I work from 9-5pm.
They finally do leave a message with some treatment options, but the message is so confusing and muffled, including a website address listed that was not spelled out, and I could not understand (to order some kind of homeopathic cream) that I have to call Banner back AGAIN, many more times in fact, and repeat this frustrating process all over again.
I finally get transferred to a nurse yesterday who reviews my chart and is also confused by the instructions (not ok) and so she escalates the message to the Dr. Someone calls me back and continues to leave vms that have no information, just to call them back b/c now the Dr has a few questions for me before clarifying her instructions but they don't bother to say what those questions are.
So I have to do the phone tag process some more. I have probably called Banner over 15 times in the course of 3 weeks since my apt December 9th. THIS IS NOT OK.
I keep saying for almost a month now, I am leaving for a tropical vacation soon and I don't want to be in pain. Please help me. Please tell me what is wrong. Please tell me what to do. Every time, the receptionists are very kind, empathetic, validating and they promise they will escalate the call to get me the answers I need. Again, I say, please have them leave me a detailed message - they assure me they will - but they do not.
I have seen a few several gynos the past 3 decades (I am 47) and have never found it so challenging to get an apt, or get answers/help after an apt. It sucks, b/c I really like this Dr but I can not in good faith recommend this place.
I leave for my trip this weekend and I am so hurt, angry and disappointed that despite trying so hard to get this issue taken care of before I left, I still have pain b/c of Banner's broken and negligent system.
I will be calling the Complaint Hotline at the Joint Commission on the Accreditation of Health care Organizations (JCAHO) on this poorly run facility. read more