Hello we do recommend this eye clinic the care was great the office experience was good The nurses…read moreare funny but they understand your needs we highly recommend this business so if you need eyeglasses or need specialty go there it's in Lancaster California

I have been a patient for a few years now. During that time, Dr. S found I had high pressure in…read moreboth eyes. This resulted in me needing to have laser treatments; 4 in each eye. Dr. S exhibited precision skill with each treatment. There is a certain inherent fear when eye surgery is mentioned. I am no exception, but after the first treatment, any fears were gone. After eight, a piece of cake! I'm still going on regular scheduled appts. I highly recommend Dr. S and his staff.

Updated review , there're great and took care of me. I…read moreappreciate staffed with how attentive they are

I rarely write reviews, but at this point I feel compelled to share my experience. I've been a…read morepatient here for years, but the level of customer service has seriously declined. I ordered a pair of glasses over a month ago and have been trying to get an update. The problem is that no one ever answers the phone. I've called at different times throughout the day--9 AM, noon, 3 PM--and every single call goes straight to voicemail. I've followed the instructions, left voicemails, and have never received a callback. It's incredibly frustrating when a business is impossible to reach, especially when customers are simply trying to get information about a prescription order they've already paid for. I understand offices get busy, but consistently sending callers to voicemail and never responding is unacceptable when this is happening on a daily basis. I hope management addresses these communication issues because the experience is nowhere near what it used to be. I Would not recommend this optometrist office.

Doctor and the staff are amazing.\nHe's very thorough with all the tests you need.By definitely…read morefound a good doctor and at helm.

Very pleasant staff & dr is very efficient! Place is very clean & smells good! Professional…read moreatmosphere. No long waiting time!

Great experience from beginning to end…read more Went in for my first visit here on 5-2-25 and was very impressed by the service. The entire staff were extremely friendly and efficient. I was seen as soon as I walked in. They did a great job taking images and testing my eye. Dr Shields was super nice, patient, and explained my results thoroughly. I never felt rushed or treated like another number. Jasmin helped me out my whole way through and even hooked me up with a couple pairs of glasses through my insurance. This is my only eye doctor and place I'll order glasses from here on out.

I had my initial eye examination with Dr. Shields recently. I thought she was humble, genuine, kind…read moreand incredibly thorough with the testing procedures she completed on my eyes. Dr. Shields explained all of the results of my examinations to me in terms that I could understand. I wear reading glasses every day for work as I'm constantly in front of a computer screen, so my eyes tend to get very irritated and dry by the end of the day. She offered me a coupon for an over-the-counter eye-drop solution that I'm using daily now. I was able to pick out a new eyeglass frame, too. Her members of staff were very warm, patient and friendly as well.

I have been going to Dr.Ellis for years. Their customer service is A+. Dr. Ellis is the best in…read morethe antelope valley. His staff is friendly and knowledgeable. If you don't believe me, try them.

Never even got to see the doctor due to the horrible attitude of the front desk girls. The reviews…read moreare right! They act like they can be bothered and are rude and condescending.

It was my first time here. Staff were welcoming and friendly. The optometrist (Dr. Han) was really…read moregood!! He was easy to talk to, very patient with me, and explained things very clearly. The eye exam was very thorough. I did not feel rushed (just the opposite as he took time to answer all my questions). I would highly recommend Dr. Han.

I ordered a replacement pair of glasses on May 18, 2026. I called twice to check whether they were…read moreready for pickup, but when I called again on June 25, 2026, I was told that the lab had not received the frame. As of today, July 2, 2026, I am still waiting for an update. The fact that it has taken this long and the glasses are still not ready says a lot about the level of professionalism and communication throughout this process. I understand that delays can happen, but I would have appreciated better follow-up and more accurate information regarding the status of my child's glasses. I will leave this review for now and provide another update once my child's eyeglasses have been received.

I had a great experience at Lancaster Optometry. From the moment I walked in, everyone made me feel…read morewelcome and comfortable. The staff was friendly, efficient, and professional, and the doctor took the time to thoroughly explain my eye exam and answer all of my questions without making me feel rushed. It's hard to find a place where you genuinely feel like they care about their patients, but that's exactly how I felt here. The entire process was smooth, and I left feeling confident that I received excellent care. I highly recommend Lancaster Optometry to anyone looking for an eye doctor who is knowledgeable, honest, and truly puts their patients first. I'll definitely be coming back for my future eye exam.

I couldn't have been happier with the service I received at Lancaster Optometry. Every member of…read morethe staff was pleasant, professional, knowledgeable, friendly, and accommodating. The facilities equipment was all modern up-to-date state of the art. The doctor took plenty of time to explain all the nuances during the procedure. The waiting room was clean, up-to-date and very comfortable. A top-notch professional facility expertly maintained and professionally staffed

Was recommended by another business that couldn't help in my situation. But Brandi was great ! She…read morefound a nice frame we ordered and should be here in a few weeks. Then she was able to do what 3 other places tried and failed, she adjusted an old pair of glasses so they are wearable now. Thanks Brandi will see you in a few weeks.

I experienced a miscommunication between staff wish they were all on the same page prior to calling…read moreI confirmed a few of my concerns and was told to come in and I would be seen. unfortunately I was helped by Shalya today and did not receive the same information as another rep told me via phone. Also it's free to have an amazing attitude and great customer service just a small tip for Shalya moving forward hope her energy gets better. Wasnt able to get the service I was looking for and will not be returning.