Great Doctors and staff. Very Professional. I had a very good experience. I would highly recommend them.

Rude staff on the phone. It's like grasping at straws with them just saying "no availability" (which is fine) but why do I have to ask you 10 questions in order to get a clear answer. read more

I went there for new prescriptions glasses and contacts, I got the glasses after a month, but contact lenses took forever, I need to make an appointment for trials (wth) and then I can order contacts. It's more than a month and no schedule yet. I ask for a copy of my prescription and they won't give it me until the trial are done. THIS PLACE IS TRASH!!! read more

Made an appointment for 9am, got there 8:59am to check in and they said they were barely getting ready to call back at 10am. Ridiculous we'd have to wait an hour. What's the point of making an appointment if I'm not going to be called at the time we scheduled. After being called then waited another hour before they even started. (For cataracts) read more

Absolute garbage. The second you walk in it feels like a welfare line. They book so far out to begin with, I should've hung up then. They pack you in like cattle in a loud room and always run at least an hour behind schedule. When you finally make it back, you only talk with kids as your bounced around room to room. You don't talk with a doctor until the last step. By then, all you want to do is leave. I hate leaving one star. They deserve zero. Save your time and money. read more

The wait times are ridiculous. I have waited over 2 hours and left without seeing the Dr even though I had an appointment. It always takes at least 11/2 hours and front desk is not friendly read more

I went there simply for reading glasses. The scheduling and making glasses ready took more than 2 months, And when I went there to get my glasses the left eye was soooo off that I couldn't even stand it. When I told them they said go home and use the glasses you're gonna get use to them!!! I said but it's way off and for sure you made a mistake! Still they didn't care and said you must go and if you don't get use to them in 2 weeks, come back to do the eye exam again and fix the glasses!!! I asked them to check the prescription and based on what they saw on their computer, they said the right eye was 1.5 and the left was 2.5 on the glasses they made, while my both eyes were 1.5 based on the prescription they gave me!!!! Still they didn't care and sent me home! The level of carelessness is unbelievable there!! read more

Very helpful very kind staff awesome atmosphere! The wait was not too long , it didn't take long to get my prescription

Always crowded, misplace paperwork, forget appointments or constant rescheduling. Needed cataract surgery for both eyes kept rescheduling (+/- 2yrs) my latest appointment was set for 03/26. Did not diagnose need to remove pterygium from both eyes first. Went to new place right eye all done, left eye pterygium removed, waiting to heal, then cataract surgery. No more glasses after that. Plus rude and argumentative on phone and in person. Claim appointments were not made. Very, very, very happy to have left this place. New place is worlds different. Waiting room is worse then DMV. No in person doctors, you talk to a TV. Would love to leave a zero review. Find a different place. read more

Even though they are kept really busy due to the specialization of the practice, they were able to get me an appt sooner than I had been told. They also Keep the appointments moving along at a decent pace. Technician was friendly and explained each test well, keeping me at ease. Also saw them working very well with a younger child. If I had any constructive criticism, it was that I had to remind the lady at the desk a couple times that I had a co pay. Eventually I Just paid it on my way out. read more

This place is super busy and the worse part is the patrons. Most people are rude and can't follow simple instructions. The staff is super helpful and friendly. Expect at least an hour wait as you transition from station to station. The Dr was on zoom which was weird but totally cool. Overall good place with friendly staff. read more

Acuity Eye Group - Waiting room - Ophthalmologists Near Me - Lancaster, California

Extremely unprofessional. My eyes were dilated and they had me leave the facility to drive from east Lancaster to west Palmdale in the strong sun without protection. I have been having problems with my eyes since. Also, I was told my eyes were healthy. I have cataracts and cholesterol rings around both eyes and massive amounts of floaters. Who considers that healthy? read more

it should not take more than three hours for you to be at the eye doctor at all as a first time patient today I will not be returning and taking my business elsewhere. The customer service wasn't top-notch however it didn't bother me until I waited over an hour to be seen even with an appointment. I don't feel like they're as clean as they need to be when it comes to sanitizing all their machines when I was talking to the doctor the nurse kept leaving the room, which was frustrating because the doctor was trying to see if I could see you or not and do multiple test upon my visit with the doctor ended. I went ahead and got a prescription for reading glasses waited an hour the young lady that was there said that at 4:30 she closed and that she didn't have coverage basically had to speak to a manager, who then was making comments about employees getting meal penalties ( not my problem) since I had to be helped basically and it's like you guys are the ones that are scheduling maybe you should try communicating with each other better and if you don't have assistance, maybe you shouldn't be scheduling as many patients. read more

Went in today and everybody was very nice very helpful, very polite and courteous. As I am a senior, it was very nice of them to direct me where to go. help me to understand what will be done on my eyes read more

Were very professional and showed concern for my well-being. Listened to me and explained everything so that I understood.

Great staff, friendly and professional. They always make me feel like they care. Short wait to be seen was helpful too.

I like how nice the staff is. Very caring and the technical I had today for my follow up was really nice and pleasant

DO NOT GO HERE - Last time I requested a visual field. Tech said it wasn't on my chart. LUCKILY HDMG does contract with other ophthalmology providers. I now go to Cal Retina and my new go-to will be Helm Vision. The latter is GREAT and no waiting in a lobby... read more

HORRIBLE! Appt was at 9AM, came in at 8:40AM to sign in. Waited until 10AM and still not called!!! Everyone that came after me, signed in and got seen ASAP. I asked why I haven't I got called yet, could not give me an answer. The front office receptionist was SOOO RUDE, with all her piercings. Not even trying to make any excuses as to why I was never called when my appointment was at 9AM. I understand that sometimes offices get behind but literally everyone who came after me, got called ASAP. It's not as if I was a walk in. I HAD AN APPOINTMENT!! HORRIBLE CUSTOMER SERVICE!! Not even an apology. Do not go to this office! read more

Staff is very friendly and helpful. They make the visit very easy. They are also very thorough in their tests.

Do yourself a favor don't come here, unless you got 3 hours to spare for an optometry visit, I would just go somewhere else.

The staff was very nice!! The tech that assisted me was very polite and very knowledgeable!!

Knowldgeable people and professional. Wait to long, an hour. Parking lot full but someone came out so I got a place. Way to hot to be parking down the street. read more

The worst waiting times of ANY professional office I've ever been to. They schedule too many patients in a day! The staff is friendly, but the waiting time is annoying! read more

The staff is exceptional nice and professional! Very friendly. It's easy to schedule an appointment. Very high. Please wear your patience cap when waiting on your eye exam or when your waiting for the various test you might have to take. Remember, your eyes are important. read more

Bad customer service in Optometry. I was there over an hour just to order eyewear and never placed the order due to only one employee trying to help maybe a dozen customers. read more

I had an appointment and unfortunately, it had to be canceled because equipment were down. , but, they put me in right away two days Later.. They examine my eyes . I have cataracts and glaucoma, and now I am waiting for my results of my testing.. but, my whole Experience was really good. They were very friendly and professional and very considerate ...Nowadays some facilities do not show you not much Respect and professionalism but, this place does . Good Job read more

Too many appoitments and waiting time too long. They are busy. I paid over $1000 for my co paiment eye glasses. I got bad size of frames. If i wear i must hold. I took my glasses back, they bent but still too big. I am not happy at all. I use my old one i got 2 years ago. I still need help with those frames. read more

BEWARE - The Lancaster office reminds me of a county/welfare office. I had a 9am appointment and the office was packed with very few seats available. After waiting an hour and a half, no one had called my name and I had to reschedule. read more

By far the most systemized, efficient, thorough and professional health care provider I have experienced in my 56 years. I was seen within moments after filling out the new patient forms. The 3 clinicians that conducted different test in prep to see the doctor moved me along with great efficiency and no delay between. The optomolagist explained the test results and made recommendations that made sense. Cheers! read more

Acuity Eye Group - Ophthalmologists Near Me - Lancaster, California

The staff were polite and efficient. They were running behind and I was i formed immediately. The delay was 10 min. I appreciated being informed promptly. read more

Appointments for cataract surgery are 4 or more months out and trying to call to speak to someone about changing appointment time is impossible. They ask you to leave a voicemail but it is full or they never call back. read more

If there is nowhere else to be for several hours, then sure, spend it waiting to be slooooooow walked through the Acuity Eye Group medical mill! There are soooo many other places that are ethical, considerate of patients' time, and care about the service and reputation of the business. Acuity Eye Group proved to me that they do not. read more

Friendly. Efficient. Got the job done. Wait wasn't too long. Lady handling exam was nice. That's about it.

I was scheduled on Nov. 19th 2024 for cataract surgery @ 4pm on a Tuesday & never got a courtesy call on Monday, So I showed up at 4 only to be told I was supposed to be there at 10am & NOBODY called me. I live 16 miles from them & had to drive there 2 times because they DON'T answer calls or call back when leaving a message. I also needed a eye drop before the surgery & I had to drive there to get it fixed because they DON'T answer phone calls. I am now scheduled for late December...let's see if this will work out. This office NEEDS to do better by their clients‼‼‼ read more

Always friendly knowledgeable staff , promo service, I highly recommend acuity eye group

The facility was very clean. The staff was very. Kind and knowledgeable in their job. Cherryl the technician that worked on me did a great job. She was very thorough. read more

Acuity Eye Group is very friendly, knowledgeable and professional all the time! My primary Doctor recommended this eye group!

DO NOT GO HERE! No family or friend should go here. You would rather travel far to receive better service than Acuity in Lancaster. Phone etiquette is a -10, they'll never call you back even though they said they will, they'll switch up your charts right in front of you and say, "haha oops" like this is some kind of sick game, the receptionist are behind their desk chatting away (which is why they don't answer the phone calls), they'll call you and let you know you have a surgery planned when you really don't, they'll bring you in and without notice let you know that you need your eyes dilated, and the wait time is basically a drive to the Valley and then some. The unprofessionalism this place has is awful. You're better off somewhere else. This place is a joke and hot mess. read more

Very long wait to see someone. Never answers their phone. After calling for more than a week, I had to drive there. Only to wait 30 minutes to find out if they'd take my insurance. Then another hour for them to tell me the doctor couldn't see me, I need to come back in two weeks. read more