I ordered a replacement pair of glasses on May 18, 2026. I called twice to check whether they were…read moreready for pickup, but when I called again on June 25, 2026, I was told that the lab had not received the frame. As of today, July 2, 2026, I am still waiting for an update. The fact that it has taken this long and the glasses are still not ready says a lot about the level of professionalism and communication throughout this process. I understand that delays can happen, but I would have appreciated better follow-up and more accurate information regarding the status of my child's glasses. I will leave this review for now and provide another update once my child's eyeglasses have been received.

Super excited to be getting my glasses they are fast easy and with the writing insurance you can…read moreget in and out if you have Blue Cross Blue Shield PPO run don't walk

Great experience from beginning to end…read more Went in for my first visit here on 5-2-25 and was very impressed by the service. The entire staff were extremely friendly and efficient. I was seen as soon as I walked in. They did a great job taking images and testing my eye. Dr Shields was super nice, patient, and explained my results thoroughly. I never felt rushed or treated like another number. Jasmin helped me out my whole way through and even hooked me up with a couple pairs of glasses through my insurance. This is my only eye doctor and place I'll order glasses from here on out.

I had my initial eye examination with Dr. Shields recently. I thought she was humble, genuine, kind…read moreand incredibly thorough with the testing procedures she completed on my eyes. Dr. Shields explained all of the results of my examinations to me in terms that I could understand. I wear reading glasses every day for work as I'm constantly in front of a computer screen, so my eyes tend to get very irritated and dry by the end of the day. She offered me a coupon for an over-the-counter eye-drop solution that I'm using daily now. I was able to pick out a new eyeglass frame, too. Her members of staff were very warm, patient and friendly as well.

Updated review , there're great and took care of me. I…read moreappreciate staffed with how attentive they are

I rarely write reviews, but at this point I feel compelled to share my experience. I've been a…read morepatient here for years, but the level of customer service has seriously declined. I ordered a pair of glasses over a month ago and have been trying to get an update. The problem is that no one ever answers the phone. I've called at different times throughout the day--9 AM, noon, 3 PM--and every single call goes straight to voicemail. I've followed the instructions, left voicemails, and have never received a callback. It's incredibly frustrating when a business is impossible to reach, especially when customers are simply trying to get information about a prescription order they've already paid for. I understand offices get busy, but consistently sending callers to voicemail and never responding is unacceptable when this is happening on a daily basis. I hope management addresses these communication issues because the experience is nowhere near what it used to be. I Would not recommend this optometrist office.

Was recommended by another business that couldn't help in my situation. But Brandi was great ! She…read morefound a nice frame we ordered and should be here in a few weeks. Then she was able to do what 3 other places tried and failed, she adjusted an old pair of glasses so they are wearable now. Thanks Brandi will see you in a few weeks.

I want to say they are normally pretty good but if you call like 5:30 they leave you on hold for…read moreover 15 mins and hung up on you and then don't answer their phones.

Dr. Baker is wonderful, same great ladies and new Doc. Dr. Baker is pretty awesome. Love the…read moreselection of frames & contact. Everyone here is kind & patient. Thank you all so much

I went a few days ago, let me just say horrible customer service from the lady with the gray hair…read more Very rude especially when I told her I told I didn't feel comfortable saying my social security number out loud in public, laughed and did a smirk like if she was annoyed. I work in healthcare and I never ask a patient to say it out loud when I do eligibility checks. I guess different protocols in different settings. Then when im told to go to the back to check out the glasses I didn't see anything I liked so I go back to her and ask if I can go to the room they have to see if I like anything (since I've been a prior patient yrs ago I know about it) and she's like yeah. I go back and out of respect and privacy to the patient and dr that are in the room I'm waiting outside in there hallway. The dr and patient come out and the same gray hair receptionist goes into the hallway looks at me goes back to the front and calls in a patient. Keep in mind I had asked her and I was waiting. Seriously?! When I had called days before the girl I spoke to didn't say I needed an appointment to look at the glasses but if I needed to make one to get better service they should've said so! If I could report all this to the board I definitely would! I understand the stress with working with patients but "US" as employees in healthcare need to keep in mind patients is what brings revenue into the business and if you give horrible service and reading other reviews you do, it's not a good thing that's were patients go to other places. I went to Walmart instead. Way better service I was in and out in like 15 minutes. So just take your money elsewhere. Side note: If there isn't enough staff or if you don't like your work environment simply just look for a different one!

Very pleasant staff & dr is very efficient! Place is very clean & smells good! Professional…read moreatmosphere. No long waiting time!

love the office manager!! Took care of me! my concerns were heard and I will def be back!!read more

Great Doctor, great nurses, very happy with procedure. This surgical center runs like a clock and…read moreDr.O and his team are amazing. Would recommend them to anyone.

D Dr. Opatowsy and…read morehis staff are absolutely great. They are reassuring, spend time making sure u understand all they have said/discussed with you and are very patient with their patients.

Not only amazing service but went above and beyond I can't remember her name but I'm pretty sure it…read morewas daisy? Or some D name helped me see if we could get lens for my discontinued glasses and let me know the cost. Helped explain different lens types and the difference in UV frames ect. One of the best experiences I've had at Americas best across 3 different states

I've been coming to America's Best for years now, gotten my last 4 pairs of glasses from them. And…read moreevery location I've been to has been great! Especially this location on 10th st. The ladies working there are always friendly and polite. I came in to get my glasses cleaned today and Jackie did an amazing job, going above and beyond to get them as clean as possible!