Acuity Eye Group is very friendly, knowledgeable and professional all the time! My primary Doctor recommended this eye group!

Very long wait to see someone. Never answers their phone. After calling for more than a week, I had to drive there. Only to wait 30 minutes to find out if they'd take my insurance. Then another hour for them to tell me the doctor couldn't see me, I need to come back in two weeks. read more

I've been going to Acuity Eye Group for 4 years now. Dr Ward is wonderful and he takes his time listening and actually answers my questions. The staff is great as well. They make you feel like you matter. It's a very busy office with long wait times, but when you're dealing with an eye problem, it's worth the wait... just bring a book to read! Only one con is that they need to buy new furniture and rubber pads that go under the chairs. They're falling apart, literally. read more

muy profesional el doctor y el personal muy atento y muy amable y comunicativo , hablan mi idioma y eso me da más confianza en hacer preguntas y entender los procedimientos para mi salud gracias read more

Make sure you plan to wait because I wanted to order my glasses. Got there at 11:37 and not crowded like the first time. It was 12:20 and I walked out because I had another appt. What is the problem here? read more

Very professional waiting time very short. Treated with care and courteousy. Front office is very efficient also.

An hour and a half wait is ridiculous. You must be over booking your patients. I can understand a15 minute wait,​ but 1.5 hours tells me you don't care about your patients. You have a bad reputation in the industry. I saw my optometrist last week, and i mentioned that I go to Acuity for my Wet AMD injection and he said, "Why are you going to that dump? They're just a patient mill. Let me give you the name of a good clinic." read more

First thank you for a wonderful appointment. Everyone was extremely nice and explained everything that was going on with my eye exam. I arrived early and was taken right on time. read more

Best place to have Ophthalmologist, optometrist and very kind and competent staff take care of your vision. John Turner read more

Great appointment. Very professional consultant checked my eyes, went very smoothly with a number of eye tests. Highly recommend this clinic. Feel confident results will be accurate! Thank You! read more

I highly recommend Acuity as I have never had to wait long for my appointments and they do all kinds of testing,and the people who work there are always friendly read more

Tienen muy buena atención tanto en el personal como doctores es muy excelente el servicio

Not too happy with the front office check in when you arrive for your appointment, they are slow and some of the office staff is rude and not very helpful but some are helpful and accomodating for getting seen by a Dr. and some waits are long and some short when waiting to be seen by a Dr. I am very satisfied with Dr. V. Malek; she is kind, very gentle and explains everything about your diagnosis. On the next visit I was changed to another Dr, Dr. Michael Ward and he also was very nice and thorough with diagnosis of my cataracts. I do enjoy going to Acuity Eye Group for my eye care and would recommend I only took off one star as I was not happy with some front office staff. read more

While they good doctors, the office visits are terrible. They only have group sign in's. They are never on time or even close to it. An hour late if you're lucky. They just don't care about their patients at office visits. read more

I was just there for 9 am appointment. At least 50 people waiting. No available seating. People standing along walls and outdoors. Line to sign in was out to entry door. Only 2 doctors. Not the first time this has happened, it's common. Not to mention the homeless in parking lot including naked woman. Do not go there. read more

Acuity Eye Group - Ophthalmologists Near Me - Lancaster, California

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Service was fast and friendly. Doctor was great as always. The staff is always nice. Saw Doctor Ward for follow up for Retina replacement surgery. read more

A very courteous and processional staff. I enjoy their service and attention to my needs. read more

Always an honor to have my work done here. The Staff is always Engaged and treat you like family. The time they give is for us. Thanks again and see you all soon. Stacey Williams read more

When calling for appointment they dont answer phone calls it goes straight to call center, then they still dont call back.

The Doctors are great . When I went to to get my glasses the wait was over about two hours. I was handed my glasses with no case, nor cleaner towels. They didn't even have me sit to see if the glasses fit right or anything. They just handed me a pair of glasses with nothing, and sent me out the door. I haven't wore my glasses yet, because I'm afraid of them getting scared due to me not having a case. I don't even know if they fit right . This sucks . read more

Great service and very clean with all the latest technology. Friendly staff. Highly recommend. read more

The eye assistant was amazing. Answer all day questions before I asked them. Great experience. Thank you all

My appointment was amazingly fast today not like in the past the only thing I would recommend is that when you're about to do a test on someone's & or drops please explain to you're patient what you are doing & what it's for Other than that everyone was fast & efficient today read more

Worst place to go to. My appts always gets canceled. they reschedule you for 3-4 months and then they cancel again. They never answer the phone. Don't come to this place. read more

Excellent give it a 10 they took their time with me and asked questions about my eyes is was all good today, thanks! Luis Acosta

I only had to wait 20 minutes past my scheduled appointment time. Once I got in for my appointment they rushed me around ( I am a above the knee amputee) so I was in a wheelchair. They really didn't tell me what each eye test was for or what the test was going to entail. After the whole process was completed they told me that they would get back to me with the results by the end of day or the next day, I haven't heard from them yet. Did I just waste my time going here? I'll soon find out. read more

Do not go here. It has very poor experience. The person who did the exam was substandard. I called 2 separate times to reschedule an appointment for cataract surgery. Both times no one called me back. read more

In at 8:00am and the receptionist was horrible! She yelled, and I do mean yelled at the first 3 clients. Unacceptable behavior for anyone to have to endure. However, they did relieve her of her duties and thankfully put someone else in. I was told, "we" have to understand that because of COVID, she may be suffering some loss.. REALLY? Who isn't suffering a loss? One star for her behavior. 5 starts for removing her. read more

Do not go here! I copied this from the review I left on Google: Initial review: This was the most bizarre eye exam ever. I filled out my new patient paperwork ahead of time and brought it with me, still showing up 25 minutes early. I wanted to get in and out fast - I needed to get back to work. Somehow I still didn't get called back until 20 minutes after my appointment time. I was shuffled around from room to room, waiting room to waiting room, machine to machine for a while before finally meeting with the Dr via video. Weird, but not an issue for me. She was great and thorough. Then back to the first waiting room to wait to pick out glasses. I've been to a million eye exams in my life - never has it taken 3 HOURS to get an exam and pick glasses. Yes, I was there for 3 hours! It felt like an alternate universe. In one waiting room, someone called my name from idk where and I had to wander around trying to figure out who called me. They couldn't be bothered to pop their head out of the room, I guess. They also had my insurance wrong (and blamed me for it though it was their error) and they made it really clear that they don't like dealing with my insurance (MES). The staff and the Dr were (mostly) all very, very nice. That's the only reason I'm giving 2 stars. I still won't be back. Pure insanity. UPDATE: Dropping this down to one star as they've taken my money, my insurance doesn't seem to have been billed, and I can't get ahold of anyone to find out if my glasses are in. Not even sure they were ordered at this point. Optical doesn't answer and you can't leave a message because the mailbox is full. Cannot express enough how much I wish I had gone elsewhere. UPDATE #2 - Got tired of trying to get through to optical so I spoke with someone at the front desk - she was very nice and went to optical to check the status of my order. Was told that, because of my insurance, they had to send my order again, but don't worry - it's being expedited. Should have them in about 2 weeks. Take from that what you will - it's already been 3 weeks. I suspect my glasses just weren't ordered. Don't go to this place. Notice they only respond to positive reviews? They have nothing to say about the many awful experiences detailed in these reviews. Update 3. It's been almost 6 weeks. No glasses. Called the office and left a message. They called me back! I was told she was going to put me on hold, walk over to Optical, and have them pick up the call. After several minutes, I was transferred. No warning. And guess what? No answer. Called and left another message. We'll see. YET ANOTHER UPDATE: They never called me back. Contacted my insurance company to get the claim status since I can't get any info from the office. I received this message: "Thank you for reaching out. This claim is on hold for more information from the provider's office. The claim they submitted has a conflict in the information they provided. Our team has sent them a request to clarify and the claim will be able to continue processing once they respond." My appointment was 5/31. It's now 7/10 and I'm not getting my glasses anytime soon. FINAL UPDATE: Its 7/14 and today, after only being disconnected once, I finally got to speak to Nichole in optical and I asked for a refund and for my prescription. She was kind and seemingly sincere in her apology, though I got no explanation for any of this craziness. To be fair, I didn't even bother to ask for one. She refunded me right away and sent me my prescription and PD and another sincere apology. Glad this is over. read more

The staff and the doctors are very caring and take the next step in the care of each of the patients. Thank you for being such a great resource of eye care in Lancaster. read more

It was a great experience the staff was awesome and Dr. Ward is a kind and patient eye Dr.

The office staff is friendly and we're eager to answer a questions that I asked. The environment is clean. Dr Ward takes his time and is informative. He has a good sense of humor, which makes you feel at ease. read more

How does this place open at 8am, my appointment is at 8:40am, and they are running behind? Last time I came it was an hour wait PAST my appointment time. The floor of the lobby is covered in cardboard, and remains unchanged since my previous appointment 4 weeks ago. There is also no a/c and the front door is propped open, same as last time I was here. It will be 107° today. read more

Moved to the area. Was a patient in their San diego area.. loved it there. This one not so much . The wait to get glasses ordered is way to long as they only have 2 people working to help everyone who needs to get glasses ordered. Then the selection available for medical patients is very limited as compared to san diego. So I'm having to go elsewhere to get glasses. The other thing I didn't like is not seeing the doctor in person but on the TV. She was nice and professional but it just seems so isolating. Like how can I form a relationship with a doctor who isn't present in person. Just saying that didn't work for me very well.. rest of the staff is very friendly.. and I got in and out fast even with a packed waiting room. read more

Very polite and friendly. A pleasant experience. Received a return call with results the same day.

I am using eye doctors and optical technicians here for years mostly with satisfaction. For the first time, I tried to use their eyeglasses shop within the practice. I signed in and waited for about one hour. Still two customers in front of me. I asked the optician to keep me signed in, I am just doing a few errands and returning soon. When I came back, he deleted me from the "waiting list" and asked me to sign in again - with 6 POEPLE IN FRONT OF ME! VERY UNPROFESSIONAL, IMPOLITE, AND RUDE! read more

Clean and modern Eye clinic. The young man who called me in, John, was very pleasant & professional. The young woman who conducted the second series of tests was also nice. The lady in the front didn't give me a hard time thankfully. I had pre-filled my paperwork which they sent me when I had made my appointment. Overall, despite the reviews, my experience wasn't bad. Let's see how my visit with the Dr will be should I get to see them in 2 weeks as mentioned. read more

My glasses were delivered to me in June, 2023. I returned them after a few days. The prescription was incorrect. I was remeasured, picked out another frame (the first one was too heavy). I started calling after 3 weeks asking when my glasses would be ready. It is now October 5th and after over 20 calls to speak to someone the optometrist office told me that the lab lost the paperwork. It is incredible that in all this time nobody realized that the paperwork was missing. Very poor customer service repeated time after time. If you try to connect with the optical department the call goes to a recording instructing you to leave a number Surprise (NOT) the mailbox is full. This is always the case. Do not use this place. read more

The most comprehensive eye exam I have ever had. I was called for my appointment on time. They explained everything they were doing. The variety of tests that they performed was amazing. Equipment I had never seen before was explained simply so that I understood why it was being used. When I went for glasses, the young man asked me if i wanted to use my frames instead of buying another frame. That has never happened before. That saved me a lot of money. My husband has been going there for years and my optometrist retired so I was looking for another eye care provider. I have found the one I will continue to use. read more

Check in window was very slow. I needed to update my insurance and was told that when I am called up to the window I would give new insurance information. 50 minutes later I was called to the back for examination, I had to remind staff that I needed to update my insurance, this caused another delay but, the employee at the back window expedited my request in a timely manner and as she noted the mistake made by check in window employee/s. Once I received my examination I was impressed with the technician, professional service and finished my exam in a timely manner. read more