I had to return my car back to Buss Ford for a minor service issue today. Wesley and his team got…read morethe problem taken care of in no time and I was back on my way home. Thank you for the excellent service!

I've been hesitant to write a review for Buss Ford because I wanted to make sure my experiences…read moreweren't just isolated incidents. Unfortunately, after multiple visits, I feel comfortable saying the issues have been consistent enough to share. I've brought my pickup truck here several times for warranty and recall work. One of my biggest frustrations involved warranty repairs they claimed would not be covered and attempted to charge me regular mechanic rates for. I declined the work, took the truck to another local repair shop, and they were able to complete the repair under warranty without an issue. I also had recall work completed here where the actual issue was technically fixed, but the quality of the work was disappointing. Ever since the repair, grease comes out around the window frame every time I roll the window up or down. It's frustrating to have new problems after bringing a vehicle in for service. I genuinely wish I could leave a better review because they are a longtime community business, but based on my experiences, I would not recommend buying a vehicle here or using their service department.

I love the Kia managers Jordan and Alex my firstborn child is going to be named Alex middle named…read moreJordan. I have never felt so helped at a dealership before and I will never be going back to any other Kia dealership ever. If they didn't find me I think I would've gone to another Kia dealership and had a horrible experience. I absolutely love my forte and I don't think I would be able to live without my car and every single time I go for service. The snacks are galore so delicious. I felt so helped and so appreciated when I went there and I felt like I was really scene.

"Tell me how much you can afford per month..."…read more I know that scam and you know that scam and I really thought that when my wife and I came into this dealership, we were prepared for all of it and many other tricks. Part of the problem was that our family was down to one car and we needed a replacement ASAP. It's hard to be diligent when you put too much pressure on yourself. We could've stuck with the rental car for another week for a few hundred bucks, to ensure we didn't get robbed a thousand bucks or more. My wife is a really good BS detector and she's not afraid to call it out. She was argued about how there was a lease promotion on the website and the dealership claimed that it only applied if we paid for the LoJack. They made the numbers work, so while it was odd, we didn't dig too deep. For the smart ones out there, you know this already, but for those unaware (like us), take the time to google "Do I need to pay for a dealer pre-installed LoJack?". We were too trusting, as the people we worked with were polite and patient. We liked the salesperson we worked with as he was kind and conversational, but we fell for the scams once we got to the paperwork and the finance person pulled some trickery that I didn't quite comprehend until I had the time to process. We love our Kia and we got it at a price that we feel was roughly in line with other dealerships, sort of. The problem is that we learned some things through this process and we think we could've saved $1000s off of what we ended up with. I wouldn't feel comfortable recommending this dealership to anyone. Maybe if you're smart and savvy and know the game well, but if you're looking for some honest brokers, go somewhere else.

terrible management. have been through three trying to get simple items handled from day I bought…read morepickup. now onto new guy and says never was a ticket are you kidding me. never by from and kicker not even registered with Better Business Bureau go figure because they're cheap don't appreciate their customers after you spent 60,000 on a pick up

Really like these guys. They have great trucks and nice salespeople. Will definitely continue…read morebuying from them

I strongly advise avoiding this dealership at all costs. My experience was nothing short of…read moreappalling. They seem to have little to no understanding of customer satisfaction and appear to thrive on selling cars with preexisting issues. When you contact them to address these problems, it becomes clear that their true intent is to profit from your misfortune. They are well-versed in their legal rights and clearly know how to exploit them, walking the fine line of what they can get away with. Promises made during the sale quickly turn out to be empty, leaving you feeling deceived and powerless. The behavior of the individuals I dealt with, specifically H**di and Jo*, was deeply unprofessional and outright disrespectful. Instead of addressing concerns, they resorted to projecting their insecurities onto me as a customer--calling themselves "pieces of sh*t," hanging up mid-conversation, and even handing the phone to other "customers" to insult me. There's also a potential violation of two-party consent laws, as they may have recorded conversations without my knowledge or agreement. They later attempted to use these recordings as a form of intimidation, which is completely unacceptable. (The last statement is alleged, but I do know that they decided to let to me know, mid-conversation, that they are recording our conversation. And you think this is an internal system....it's not. It was done on a personal cell phone). This business epitomizes every negative stereotype about "used car salesmen." If there were a negative star rating, this dealership would deserve it. They prey on customers, overcharge for their products, and deliver some of the worst customer service I have ever encountered. Save yourself the headache, frustration, and financial loss. Take your business elsewhere.

I highly recommend Auto Outpost North. I have purchased 2 cars & love them. I have had no problem…read morewith them & actually traded in the last one for the new one. I worked with the owner, Joe Perlin, who was great. One of the running boards isn't working properly & he is replacing it. If you are in the market for a new vehicle, go look at what he has. They are beautiful cars, reasonably priced.

Love my Subaru it if Is actually the best car I have ever had ever I would buy 1 million more cars…read morefrom Castle just because of the Service 10 out of 10 if I could give 1 million stars I would

This is ridiculous, I been here since 7:40am and it is 12:24 pm. All I got is an oil change &…read morefilter and rear brakes and rotors changed. I made an appointment for 7:40 am. I been here almost 6 hours. It is $900 for rear pads, front rotors which I wasn't told, rear rotors but no front pads. They gave me other stuff they say I need to fix, they say it is somewhere over $3000. I say I can't afford that so just do 2 things I need. I was here before for just an oil and filter done with tires rotate and I was there for 3 hours. I thought it would be different since it is early in the morning. Ah no difference. He said the brakes were stuck that is why it took so long but 5 hours to get it unstuck, really? Don't come here guys. My total came out to $1061 just for oil change, tire rotation, rear pads $100, rear rotors $240 they say I needed but they change my front rotors $300, front pads $150 and that was it. Too expensive and the 6 hour wait. The guy said he took off $100 because it took too long. First time okay it took long but second time 6 hours, not okay. You won't have my business again.

We bought a 97' Civic from Griffon Auto Sales in Lakemoor. The owner, Ray, is friendly and…read morecommunicative, and talked us through a number of options in our price range. We are so happy with the car we ended up with, and also with the helpfulness of the owner and mechanic. Plenty of options under 10,000, and they work with you to find a car that fits your needs.

I had the pleasure to find this business on the way home when leaving, disappointed yet again, from…read moreanother car dealer. I decided to stop by and look at the cars they had for sale, but I had a really tight budget, so hard to work around. Ray, the owner, walked me through a couple of the options they had remotely close to my price range, and one of them was a new acquisition that they had just got in. Ray was honest with me and told me he would not sell me that car before he made sure it was completely safe. He went above and beyond to fix everything that car needed fixed in the least amount of time possible, and even more, and he showed me all the receipts for everything. I cannot say how much I appreciate everything he has done for me. I just got into the country, I work as an intern at a local business, and I really needed a safe car to get around. He gave me an amazing deal and the opportunity to work with my payments, because he understood my situation, and took a huge leap of faith with me. I can't recommend this business enough. Rather you need your car detailed, or you need a new car, make sure you come by his store.

Bought one truck from here, so far so good... However, I…read moredigress... A month ago, my son and I looked at a truck. Seemed to be in good condition (by auto Industry standards = body needs work but FREE FROM MAJOR MECHANICAL ISSUES)... Drove it, liked it and began to look at some things. The only thing we noticed was that there was a pretty good "shake" in the steering and it could have been from a missing stabilizer link. "Oh yeah, we'll have our mechanic look at everything..." May 1, 2019: Came back, looked at the truck again and drove it... "Shake" in the steering was gone an every thing seemed like it would be a good "buy". May 6: Broken rear leaf spring shackle and the fuel lines "are rusted so bad they are hemorrhaging fuel" (master tech at Chevy dealer)... $1700 in repairs... 6 days old... Called them to report what is going on with my son's truck and all I got was: "I wouldn't take any word from any mechanic at any dealership. If you wanna bring it to my guy...". YOUR GUY MISSED A COMPLETELY RUSTED THRU LEAF SPRING SHACKLE AND FUEL LINES THAT ARE LEAKING!!! Prolly best to take ANY car/truck you're thinking of buying from here straight to a rack and have it inspected... No exceptions...

I recently purchased a truck from this dump and that was my first mistake. Actually every single…read moreused car lot in mchenry is a dump in my opinion. But I bought a truck that they said was in great working order and their mechanic said it was all good and a month later it's in the shop with a fried transmission which is a 2000 dollar repair. So if you want my advice do not buy a vehicle from this place or any place in McHenry trust me

Best customer service of any auto dealership I have encountered. I stopped by serendipity on the…read moreway to another dealership to see if they might have a Jeep on the lot that I would consider. They did have a used Jeep that was immaculate and very honestly price. They listened to my opinion about the car with respect and we came to a reasonable price. I never got the "slimy" feeling I have felt at other dealerships-it was interacting with logical, intelligent folks who really cared about your thoughts. Eddie my sales professional was great-not pushy, very intuitive. I will definitely start the next car search here.

Salesman Mike McConnoaughey is a real Gem of a Salesman. Love that Dude! I actually need Mike To…read morefind me a 2021 grand Cherokee Asap Cranberry Red or White limited Hemi please Mike And Low miles 30000 to 40000 tops thankyou8153478892