We visited this place for a special family dinner to celebrate my parents' birthday and the end of the year. Since my parents rarely get to try this type of cuisine, we thought it would be a unique treat. The restaurant has a spacious dining room with a distinct Latin vibe, featuring thoughtful decor and accents that blend well with the atmosphere. The menu itself looked promising at first glance, but unfortunately, the dimly lit booth made it difficult for my parents to read it.
We opted for a selection of shareable dishes rather than main entrées, focusing on items with toppings or ingredients less common elsewhere. Our order included Tableside Guacamole, Scallop Esquites, Pork Carnitas, Crispy Fish, Tacos De Camarón, Quesabirria, and Churros for dessert. While the focus here is clearly on atmosphere and experience rather than high-quality Mexican cuisine, it is worth noting a few highlights.
The Tableside Guacamole presentation was fun, and the server preparing it had a great sense of humor. The Scallop Esquites had a nice Latin kick, with flavors and aromas that stood out. The Tacos De Camarón, featuring shrimp instead of the typical fish, were the standout dish for me. The combination of avocado, pico de gallo, and serrano created a rich and balanced flavor profile. That said, the churros were disappointing, greasy, and heavier than the ones I am used to. However, these were minor issues, as I was mainly there to enjoy the evening with my family.
The real problem lay with the service. Our server's passive attitude set the tone from the start. When we asked if there were any special perks for a birthday celebration, the server promised to check but never followed up. Toward the end, she casually asked if the birthday person had a good time, almost as an afterthought. The server's robotic demeanor, briefly asking if everything was fine before disappearing, and the rushed way she ended her shift by dropping the check with no explanation were off-putting. Worse, when we wanted to pay, it took over 10 minutes for them to return with the receipt.
In contrast, the person who appeared to be a manager checked in on us throughout the evening, answered questions patiently, and handled the busy environment with professionalism and a smile. If I could, I would say the tip we left was for her than for our actual server.
It is disappointing that such a lovely evening with family was overshadowed by a lackluster service experience. I have met baristas who can brighten your day with a simple interaction over a $3 coffee. In contrast, this 45-minute dinner felt far from enjoyable, and the service was the main culprit. read more