10/10 love Away! Jake greeted me and was the kindest soul, I've had my first away carry on for the past 7 years and when the zipper broke I ran to the store to get a new one. Not only did he set me up with a new bag he worked some quick magic and got me set up with a warranty claim to get my original carry on replaced! read more

Let's have examples but never have product. This is frustrating to come in hoping they carry an item and the answer always seems to be out of stock. I get that Tesla is a showroom but Away needs to call it a showroom as well - they never have what's shown! Wasted a drive to the domain yuck! read more

I am planning a surprise trip for my husband, which includes purchasing him an Away suitcase. I called the store yesterday to see if I they had luggage available in the same color as my Away luggage. Although they did not have the size in the color I wanted to purchase, they did have the next available size in the color I wanted. I informed the manager Atri(?) that I wanted to pay and then pick up the following day. She was so kind and sent me a link to purchase. After telling my husband an elaborate lie about why I needed to go to the Away store, he went with me. I was able to pick the suitcase up before he came into the store. The ladies in the store played along as I had told them it was a surprise for my husband. They did such a wonderful job in helping me purchase and pick up without any issue. I definitely recommend this store if you are looking to purchase Away luggage in store. Just in case you are reading this review and currently do not have an Away bag...get one! The value for your money is good. They offer a lifetime warranty and I have had to use it with no issue. They stand by their service, have quality workmanship and the bags are moderately priced. read more

Made the adult decision to go ahead and purchase my first Away carry-on luggage since I am trying my best to buy things of high quality. Came to The Domain to feel, see, and decide what to get from Away after visiting other competitors who are comparable in price but worlds away from quality, style, and uniqueness of Away's products. Came in on a Sunday at the shop was super quiet and had plenty of sales folks ready to help. My partner and I spent about 25 minutes taking down luggage, opening and unzipping every compartment and really investigating each nook and cranny of each type of luggage options they had. I appreciated all of them being kind and patient with us as we made our decision. Parking was super easy to find as we were able to snag a spot right in front of the shop. The air conditioning was pumping in here as it was a very warm Texas Fall day when we walked in. Friendly smiles all around and when we finally made our decision (that included color, additional customizations, etc) the sales folks were kind and brought out our new luggage all wrapped up in the iconic cotton bag. Appreciate all the help and information as we made our grown-up decision to get great, durable, and high-quality luggage that will literally last us forever. read more

I used to be a consultant and traveled for work about 40+ weeks out of the year. I eventually refined my carry-on strategies so I now no longer ever check a bag. My former ebags hardside spinner broke after 3 years and I spent a few days finding an upgraded replacement. The AWAY carryon has been the clear winner. Besides looking amazing with its matte finish, the small perks integrated into the bag (additional small items zip pouch, compression mat, laundry bag, execrable battery), it has also nailed down the fundamentals with handle length and portability (4-wheeler, very smooth). Unfortunately my original order online was actually an error (they sent wrong color), I was able to swap it out in the store without any issues. Service was amazingly helpful and I trust i can contact support should any issues happen down the line. read more

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Poor customer service. Walked in planning to buy a backpack, a lady with long hair was just standing so i asked a question. She answered me but then called another lady to answer my other question and turned away. If she was working on another customer, she should have said something . I took pics of the bag and left. Every customer that walks in your store should be treated fairly . read more

I'm in love with my Away carry on, and I'm equally impressed with the customer service they offer. I originally wanted the bigger carry on in Sky, but by the time I decided to get one, they had already discontinued the color and the Away store only had the regular carry on size. Two months later I visited the Away store and see that they have the exact size and color I wanted and since I was still within my 100 days, decided to trade. Unfortunately, three days later when I brought in my old luggage to trade, they had already sold out. Ivy offered to take my information in case they somehow received any other ones. I gave my information but didn't want to get my hopes up but a few days later Ivy called and was able to hold the bigger carry on for me until I was able to come in! read more

I have used their luggage for a year now. So far I love it and hope to add more this year.

Very durable! This is our Away luggage's second year and I purposely waited to write a review just to see how it holds up for two years. I got it as part of our wedding gifts. I got two "The Bigger Carry On" in dark blue and we love it! When it get's scruffed up, just wipe with soapy water or a gentle cleaner. Some scratches don't come off as easily but the luggage stays pretty anyways, It just gives it some character! In a flight going to Boston, Delta air stopped us and asked us to unscrew the battery and separate it from the clothes. Definitely an inconvenience! Good news is, AWAY at the Domain made us an appointment to change up the battery system to an easily ejected kind so we don't have to scramble through for a Phillips screw driver. It's a 15 minute service each luggage and it's free! While there, I'm gonna check out their new stuff! read more

Tried to stop in to buy some luggage with my partner. The number of associates (3) outnumbered the number of customers (1) and we were told to leave because they were over capacity. Maybe if you want to move merchandise, you'll have fewer associates so more than one person can come in to shop at a time. Away has competitors now and I will patronize one of those. Ridiculous. I am not an anti-masker or against social distancing measures at all, simply astounded by poor planning that leaves people unable to shop in a mostly empty store. read more

My husband initially place an order online for a large suitcase last week. We wanted to have the luggage tag personalized and paid for expedited shipping so we could have our luggage in time for our Spain trip. We received an email from customer service apologizing for the delay and stated our luggage would be delivered by Monday and were nice enough to refund our shipping costs. (We placed our order previous Wednesday) No tracking number sent and we never received any notification that our luggage was delivered. Told my husband to call the store to see if they could help in anyway. My husband called on Tuesday and explained the situation and the manager and rep were awesome! They overnight our luggage for us and wrote a personalized note for my husband. Husband was definitely impressed with their service and we are looking to purchase a carry on piece for him for another trip soon. read more

Away - Personalized note for my husband. Staff here are awesome! - Luggage Near Me - Austin, Texas

Great place, friendly service, and good selections There are many good options for men as well! Great shoe options too! read more

I am an Away consumer and have a few suitcases and a backpack. Was visiting Austin when my Away backpack zipper split open and broke completely. Went to this location with the goal of buying a new one. The staff were so rude and not one person tried to help me. Walked out and ended up buying not one but two Baggolinis who have a similar design, texture, and look. Spent $250 on those bags vs the replacement backpack which was about the same price. Not sure I believe in the brand's customer service. And they don't warranty their backpacks, which is disappointing. Skip this store. read more

Called on a wed. to purchase for my mothers birthday the next day. They were so helpful and patient with me over the phone. We live in San Antonio and this was the closest store location. I received it personalized the next day!!!! Great service through the entire experience. 100 day money back guarantee and lifetime warranty. read more

Called into the Austin store to see if they had a piece that was out of stock online. Arti was very helpful and helped me get the piece I wanted. I love my Away luggage and have been to the Austin store a couple time, always great service and great products. Thank you! read more

I went in the store today with my partner to look at a bag I had seen online. While there, the dark-haired clerk with bangs was pointing at me and laughing, making comments about me to her co-worker. The clerks all stood in the corner behind the counter talking to each other while we were there, never offering any help and behaving like middle schoolers. You can do better than this, Away. read more

I needed a new suitcase ASAP and didn't have time to wait for an online order to arrive, so I made a last minute trip to Away. Hannah and Hannah Rose were SO incredibly helpful, quick to assist, answer questions, and provided great recommendations. The bags are excellent, and having them so quickly customized was an added bonus. read more

Wow! The staff here is so friendly and helpful. I had ordered a luggage set online that was shipped to my home. Unfortunately, one of them came dented from UPS. Luckily, Austin has a retail store and was able to easily exchange the luggage and also for a different color (ended up liking navy more than coast). Shout out to Shana(?) for making this process easy. If only Apple could learn a few things from Away in terms of getting customers in and out of the store quickly. read more

I decided that I was going to buy a high end luggage that could take beating from domestic trips. I bought a white, bigger carry on with the ejectable battery. I used it to my NYC trip. On the way back from JFK the TSA agent said the luggage looked bigger and had me place it in the airline sizer, which fit like a glove. I'm going to buy the smaller version for my trip to Greece. FYI, my older niece and myself placed 3 outfits each and still had room. This is an awesome carry on and I was not disappointed. Plus you have 100 days to change your mind. Customer service at the store was also awesome. They answered all my questions prior to the purchase. read more

I've been wanting this luggage for awhile now. I knew exactly the size I was wanting to purchase. I went in on a Sunday afternoon right when they opened. Customer service is top notch. The sales associate was able to explain every little detail about the brand/product. Did I mention to tell you this luggage is lifetime warranty? That's correct! Can't wait for my Peru trip coming up this year. read more

Away - Luggage Near Me - Austin, Texas

Was down in Austin Texas and stop by to pick up my new luggage. Absolutely love my new luggage well thought out design is great. Staff was very friendly and very helpful. read more

We loved our visit to the Austin store and our time laughing and getting educated by Hannah. After oohing and ahhing over the bags, features and various colors, we wound up with the larger carry on in Sky with matching Everywhere Bag in black. I'm going to be such a stylish and organized traveler! I'm going to ask for the large leather toiletry kit for Christmas to complete my Away ensemble! So excited for them to arrive! Thanks Hannah for the info, education and laughs. read more

I received an Away bag as a gift that had a lithium battery mounted inside. Earlier this year, new FAA regulations dictated that customers must prove batteries could be removed before getting on planes in the event the crew needed to check your suitcase and stow it under the plane. With the mounting on my bag, this was not an easy task. At one flight, I was told to remove the battery or I would have to leave the terminal to ship my suitcase to my destination. I had to unpack the bag in the gate area, remove the battery with a tool provided, repack, then get on the plane after proving I could remove the battery. To say the least, this was a hassle. I contacted Away and they offered to modify my suitcase with a battery that is easy to remove with the push of a button instead of unpacking my bag, unscrewing the battery, repacking my bag. Away made it simple for me to either ship my bag or schedule an appointment in a store to get it fixed in ten minutes. Away did an awesome job communicating the issues with the bags, new FAA regulations, and providing multiple solutions for me so my bag wouldn't end up in the landfill. As far as I'm concerned, Away did an AMAZING job providing an exceptional customer experience. I'm now a loyal customer. Thank you Away! read more

I walked in curious about the store and the nicest, most helpful sales associate, I think her name was Ivy told me all about the history of the brand and all of the products and their features! I will definitely be back! read more

Love the products and the customer service is awesome. Worth a visit to the store at the Domain too. They have lots of unique travel accessories and gifts. read more

Don't buy luggage from this store. I purchased on December 8, 2019 a piece of luggage not in stock based on the promise from the sales person it would ship within 1-7 business days. It even states on my order confirmation "delivery within 1-7 business days". I needed the piece for use on a cruise ship vacation starting tomorrow. The luggage has not been delivered. I could not contact anyone by telephone. After 3 days I finally got a response from the help@awaytravel.com email stating that my luggage would be delivered by Christmas. Totally unacceptable. I now had to buy another piece of luggage to take on my vacation. I will never buy another item from this store. read more

if anyone makes a purchase at away travel, do not give them your email as they will bombard you with tons of emails. i have sent them many request to stop with all these emails. they still keep coming. read more

Mary was such a wonderful help in helping me prepare for a business trip. Couldn't be more happy with the AWAY team! Totally recommend Mary and the whole team at AWAY! read more