I've been using this business for the last couple of years every time I'm in St.. Augustine and have never been disappointed or sorry that I rented from them. And I look forward to doing so again. read more

These guys are great! Friendly, easy to work with, and do their best to accommodate. They do need better hold music, but they rarely put you on hold, so won't knock them for that. read more

This is a great Avis! Good location and always has a good selection of cars that are clean and usually at a great rate. This is by far the best place to rent a vehicle in Saint Augustine. Rami and his crew Jimmy A. and Jimmy K. You guys are always awesome to work with and provide a great service with even better hospitality. Thank you. read more

Avis - Premium rental - Car Rental Near Me - St Augustine, Florida

Quality of the vehicles here are lacking and it's hard to reach anyone on the phone. Even when you leave a voicemail for a return call. Just not a pleasant experience at all with this group. Check for other car rentals that have a better chance with than this place. Oh if you do rent from here make sure you take loads and loads of pictures to CYA as they don't markup the sheet where dents, wrecked sections and scratches are and was told to just compare my pictures with what they took before rental. read more

DO NOT USE THIS AVIS!! Showed up to pick up the car which was scheduled for 8am. When I arrived no one was there except the managers dad who was hanging out inside. He kept telling me his son would be back in 5 minutes but 30 minutes went by and no one. When the manager finally arrived he was very smug with me and proceeded to blame me for not being there at 8am on the dot. I told him that in that customer service business it's his duty to be there for his customers and not leave the shop unattended. He could have called me to check in on my eta instead of just leaving. I told him this and then he continued to blame me the customer for being 15 minutes late!! He then told me that I wouldn't be getting a car and good luck. This car was prepaid a week in advance and planned for ahead of time. STAY AWAY or else you will be dealing with a completely careless, miserable and incompetent person. read more

Best Avis in Saint Augustine love this spot. Definitely worth coming through with the new owners best deals and hooked me up on my long trip. read more

After getting a hard time at the place that will pick you up. I stopped into Avis and with a little paper work. Just my license and credit card I was out the door in about 10 minutes. The guy behind the counter was super nice and mighty helpful. All I needed was a car to drive back to max and get a part for my truck and then he could have it back. No problem he said. Wham Bam Thanks You Mam and I was driving away. Thanks. read more

Car was clean, great customer service. Only reason I give 4 stars is because they ran out of cars at location I went to pick car up at. Rental went smoothly though. read more

The single worst saddest business ever. I rented a car from Atlanta to St Augustine. Chose Avis because they were close and I was in a time crunch. I show up and there is an open sign but the door locked. A sign taped to the door. Then 15 minutes later a guys peels in the lot. Runs in the office no name tag no Avis shirt no nothing. Hmmm. I asked what the hell was going on and his answer was " if they could get me the cars i need would not have to run get cars." Um sorry but how is that my issue? Then called the customer service. Put on hold 20 minutes asked for a manager and they said I'd get a call back in 48 hours. Wow. Just save yourself the hassle go to a place with better reviews. Not Avis! Too many good businesses to support to deal with this slack branch read more

Avis - Car Rental Near Me - St Augustine, Florida

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Excellent service while renting a car to return to Ft Lauderdale. Agent had some trouble getting cars from Jacksonville, but worked hard to get me a vehicle on time. I would definitely use this company again. read more

This is an Avis/Budget location. We have rented from both Avis & Budget in the past from this location as the location is super convenient to Old Town St. Augustine & Vilano Beach. We never had a problem with the staff, rental, or car before this last rental. We rented a Budget car from a different location and even though the car they gave us had less than 10,000 miles; the check engine light came on. We brought the car back early to this location and both this location (and Rami-in particular) and corporate Budget were very helpful in resolving the situation. read more

Prepaid for my vehicle, showed up and it wasn't here for me to pick up, all I get was "sorry it happens all the time" and not refund me automatically my money that I put down. I reserved a sport compact and all they had was a luxury vehicle. The guy working the counter was no help either, grade A douchebag. Avis will no longer get my money. This is why I always rent Alamo/National. Avis is a trash ass company read more

I left my paper works on the back seat pocket, so I can called back right away. They told me the car already rented out to call back later if I need it.. I don't understand don't they check and clean the car before renting it again? read more

Just would like to recognize this great place for rental trucks. We are an elderly couple that needed to move our grandson back home from Flagler Collage. We went to Budget @ Walmart only to our dissapointment they did not have our truck. In a panic we called Budget truck rental on FL 16 North, a short distance away and well worth the ride. Not only did the rent us a truck at the last min but the were very kind and understanding. The truck was immaculate and they had pads and boxes too. Don't go anywhere else , this is the best choice. read more

The service at this Avis location is FABULOUS!!!!!!!!!!!!!!! Mr. Guy Bennett and his staff was really helpful. It's so nice to have this car rental company so close to The World Golf Village. I will let everybody at Davidson Realty and the neighbors know about this wonderful business :-) read more

Great place for REALLY clean cars! Helped me out at the last min and provided me with a car and with a smile. Thanks Guy, see you soon.