Always, great customer service . I rent from them frequently, and if I have ever had a problem it handled both, immediately and professionally. Special accolades to Jimmy. read more

we had rented a Kia Novi at the airport in Savannah and could not find charging stations, and lost a whole day of our very short vacation. we found a Budget rental office in St Augustine and a man named Teddy got us into a gas powered car and sent us on our way finally happy, relieved, and ready to enjoy the rest of our trip! He is an exceptionally good person and Budget is lucky to have him!! read more

This afternoon I had the pleasure of working with Teddy at the Budget office at 340 State Road 16, St. Augustine, FL. We had some issues with the vehicle we rented in Ft. Lauderdale and Teddy went above and beyond to suit our needs and get us on our way to our grand babies in Georgia. He is an exceptional employee, and we wanted you to know about this outstanding individual you have working for you. Thank you for reading this. Paula and George Kosmicki read more

In June of 2021, when I arrived at this rental facility, there was a young boy who I would estimate to be 10 years old driving the cars. I was given an extremely dirty car. The car had food crumbs in the seat, cup holder and smelled of cigarettes. I asked for another car and the guy behind the desk yelled in the back to the young boy "Hey did you clean that car?" The boy responded "I tried". The clerk tossed another key on the desk and told me to "go check that other one out". I went outside and that car was also just as dirty. He then got even more rude and said "well here is the only other car I have" and tossed the keys on the counter. At that point, I was already running late. That car also smelled of cigarettes and had NOT been cleaned, but I was desperately trying to avoid being late for my trip and had no other option but to take it. I ended up cleaning out the inside entirely myself. I tried calling budget twice and was on hold for over an hour. I then tried filing a report at the drop off center and was told "I can't do anything you have to do it online." 1. These were the dirtiest rental cars I have ever seen, and apparently were being cleaned by the mans son who was definitely not legal working age. 2. This was incredibly unsafe to have a boy so young driving these cars around the lot. 3. I called Budget just recently to place a complaint and the supervisor, John Hernandez 54900 lectured ME that I should have called them sooner (I waited until my vacation was over to call) and questioned if I was being truthful about the young boy driving cars. I will never rent from Budget again and encourage you to especially avoid this location at all costs. read more

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The people are great but their service sucks. I've never had such a horrible experience or paid so much.

Had reservations for over a month, and they gave away our truck before we got there. Then acted as if we were in the wrong. The manager never even addressed me personally after they ruined our move. Awful company. Go with someone else. read more

We picked up our car and there was hardly any selection, but we ended up with a good car. That is not the main focus of my complaint. It is COVID times, and this attendant was not wearing a mask at all. Zero effort. Not even halfway on the face, not even around the neck or at his side. My family and I were standing on the other side of the damn place because of the man's lack of consideration for others by not wearing a mask (as well as the rest of St. Augustine, apparently) and his nasty throat clearing and coughing. I hope no one else has to deal with him, and for the sake of myself and anyone else who encounters him--who was working at 8:15am on Friday January 8--that he does not have or spread COVID. read more

DO NOT rent a moving truck from Budget! Spend the extra money and go with U-Haul! We moved from Maryland to Florida this past weekend and it was the worst experience. After we loaded up our 26 foot truck about an hour into our drive the breaking light came on and beeped for the entire drive (14 hours!) We tried to call the road side and they said it would be 3-4 hours and wait for a new truck, we did not have that long to wait nor did we have time to reload the truck that we spent hours packing, so we had no choice but to deal with it. I paid an extra $200 to be provided a service that was useless. They obviously did not inspect the vehicle before it was given to us, on top of the brake issue, the driver side seatbelt did not work and also the radio did not work. Also, there was an issue with filling up the tank, they said that it was our fault because we didn't do it correctly, but no one ever told us any instruction on how to fill up the tank differently, we even had the truck driver that was filling up next to us try to help us and he couldn't even do it, we were never able to get the tank to fill past 3/4 til full, the guy at the budget truck drop off was not understanding and said he would charge me what it cost to fill the rest up plus $35, I understand paying the fill up cost but to charge a fee seems crazy to me considering all the issues we had. We have done 15 moves in 17 years, we were a military family and my husband is a veteran, we have always used uhaul and never once had an issue, I'd decided to try and save some money because budget was a little cheaper, I wish I would have just gone with a company I know is good and worthy of my money. Please do yourself a favor and do NOT rent from budget ever!!! read more

Overcharged for a reserved truck rental... was charged late fees (more than one!) for an EARLY return, other unexpected charges popped up, rude treatment at desk, and excuses about my not understanding how they do things. Well, I do understand... they agreed to rent me a truck for a certain rate and then added other charges on to the rental without my permission or fore-knowledge. It sounds a LOT like 'bait and switch' to me. My company does a LOT of business with the car rental part of the Budget group... and we've just taken them off our approved list -- that's thousands and thousands of dollars of lost business. Renter beware. read more