I rent from enterprise multiple times a year. I think that era is over. I rented a car to drive…read moreout of town for the weekend and the car was not safe for the highway. When I got to my destination, I called this enterprise because I needed to swap out the car. They put me on hold and the guy told me the manager said they had no cars to give out and that was the end of their assistance. Just keep the dangerous car. looks like I'll be re-upping my membership that HERTZ again lysa, thanks for the response but that link leads to nowhere so I'm just in the same exact spot. I don't know why you guys put a fake link on here to act like you're responding.

I was very pleased and impressed with this Enterprise. Everyone I dealt with was friendly,…read moreknowledgeable and helpful. They didn't try to upsell me or pressure me into anything. I would go back to them in a heartbeat. I got in and out quickly, and the car was great. A very well managed operation.

I rent cars a lot, usually Enterprise on 1 south (A+) but they had nothing available on short…read morenotice for me. I decide to try Avis at the Walmart. What a mistake, rude, scammy, dirty. They somehow had loss damage on the contract, I never get that.. my Geico full coverage does that.. Charged me 2 days for 30 minutes late. Car ran fine, was dirty.. I called Avis after this happened, they did adjust my bill to satisfy me, kudos for that. My warning is this, read everything at this office, don't expect any customer service from this staff, take pictures of everything..

Terrible service . Using Florida storm emergency to profit . Flight cancellations are requiring…read morecustomers to use alternative airports and Budget is charging $300 or more for dropping off rental car at an alternative location.

I've been using this business for the last couple of years every time I'm in St.. Augustine and…read morehave never been disappointed or sorry that I rented from them. And I look forward to doing so again.

These guys are great! Friendly, easy to work with, and do their best to accommodate. They do need…read morebetter hold music, but they rarely put you on hold, so won't knock them for that.

Service could be much better. When you walk in (6 times in 4 weeks) they generally seem…read moreuninterested in helping you. After a minute they'll perk up, be polite and customer oriented. The first vehicle they said the radio didn't work.... The real story-the radio/navigation/screen shut down every 5 minutes The second vehicle reeked of nastiness, and needed an alignment sooooo bad, it shook so hard I had a deep tissue massage in minutes! The third vehicle was great. Maybe they're overworked/overwhelmed Maybe they need a break Maybe a bit more training on customer service- first impressions I can only imagine what they deal with day in and day out, 3 stars is because after a bit they are good! The cars, not so much.

I don't write reviews like this lightly...I was a frequent Enterprise customer in Annapolis, MD for…read moreyears and never had a single problem (in fact this experience makes me so grateful for the amazing Enterprise teams in Annapolis MD). This location is a completely different experience. Three days ago I returned a rental and called the branch about 30 minutes later to report I had accidentally left a brand new garage door opener clipped to the visor. Branch Manager Kelsey Walsh confirmed she would pull it from the vehicle and hold it for me. No problem, she said. Today my family, displaced from our home due to a flooding emergency, Ubered to this location ($49) to pick up our reservation. When I asked about my garage door opener, Walsh told me she had accidentally given it to another customer. Then told me it was my fault for leaving it in the car. Enterprise has my home address on file. An unknown person now has a garage door opener to my house. That is a security liability. She then told me my reservation had been canceled. Staff claimed they called and left a voicemail at 11AM, the exact time of my reservation, not before it. I checked my phone on the spot. No missed call. No voicemail. No email. Nothing. My full call log for the day has been screenshot and saved. Our homebuilder's corporate team then made a second reservation on my behalf due to our displacement. Confirmation number 2095916825. Written confirmation received at 5:02PM. I arrived at 5:15PM and showed Walsh the confirmation on my phone. The moment she saw it was me, she said the vehicle was no longer available. This is blatant retaliation, which is illegal. Two confirmed reservations. Same branch. Same day. Both denied. $126 in documented out of pocket costs. Missed our destination. Kid and dog sitting outside with our bags. Florida Attorney General complaint filed. BBB complaint filed. Formal written notice sent to Walsh directly and franchise owner Mohammed Abushbah.

hello my name is rachel.... me and brother rented a vehicle here an Altima and we loved it…read more..... The lady who handle our service was proper, with manners, and very explainable for our rental. the car was awesome makes us want to buy a nissan..i truly recommend anyone to this place!!!!! the prices are very reasonable and cheap !!!!! great cars and we will be back to rent another vehicle !!!! :) excellent service!!!!!

From the owner: Short-term and Long-term Car, SUV, Pickup truck, Cargo Van and Minivan rentals.read more

Reservation's mean absolutely nothing! 2 time I drove to pickup my car and they tell me they have…read moreno cars, Why take reservations then! Also had them refuse to rent because of a crack in my license, It was good enough for TSA and the airlines but not good enough for enterprise, DON'T WASTE YOUR TIME! Go someplace else

I always rent from enterprise. Have been doing it for years. They're quick, efficient, have…read moreavailability and always super nice. This time was different. The Palatka enterprise went above and beyond all my expectations. Thank you guys so much for the great customer service and renting experience!

I love this place! The service is absolutely THE BEST - friendly and fast!!! Prices can't be…read morebeat. It is my go to and my only recommendation.