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    Enterprise Rent-A-Car

    2.7 (14 reviews)
    Special Hours Closed
    Updated a few days ago

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    Damage that they are trying to pawn off on me.  They are dishonest.  I rented on 8/3/2017.  Enterprise Car Rental = lack of integrity
    Davison T.

    Dishonest and scam artist is how I would describe this business. I have rented many cars and most of the time it has been from Enterprise. In the future I will seek another company or at least NEVER use the establishment in Palatal, FL. I needed to rent a truck to assist with moving bags of clothes and light furniture. The truck they gave me was a Dodge Ram. I am an experience driver and EVOC certified. I was the only driver of the truck and I placed all items in the truck by myself. The salesperson looked over the truck with me, before I rented it. She explained about size of scratches. The truck was parked between two other trucks and it was backed into a spot. I saw no damage and the truck was clean. She initially was showing me a different truck that was dirty, but she then realized she was showing me the wrong truck, no problem. I refused the insurance as she offered it about three times. I drove approximately 10 -15 miles and upon returning I didn't need to add fuel. I only had the truck for 2 - 3 hours. I drove to an apartment building then to a house about 2 miles away back to the apartment, then to the house and back to Enterprise to return the truck. At the apartment I backed into a parking spot, there was nothing behind me that I could of hit and at the house I also backed in and used a spotter just to be extra careful, because I would be responsible for any damage. Well upon returning to Enterprise the lady who rented me the truck was not there. The employee that received the truck was a man, I believe his name was Alex. He sent another worker to check the miles and fuel level. The worker came back with the information written on a paper. I had parked the truck in front of the area where they wash the vehicles. Alex went outside with another customer and when he came back, he asked me what happened to that big dent on the bumper. He said he has to write it up, because now he has a truck that needs it's bumper replaced. I told him I did not created that dent. Its impossible for it to have happened in my possession. The truck was never left unattended. I went out to look at the truck and at first I still didn't see a dent. I had to get eye level with the bumper and touch it to verify it was a dent. I believe they knew the truck was damaged, but they missed it when someone else brought it back with a dent. Whoever washed the truck would have notice the damage. Being that they missed the dent and didn't know who did it, they would have to eat the cost to repair it. Alex called the lady and asked her if she noticed the damage, guess what she said... No. These people at the Enterprise in Palatka, FL have no integrity. They should all be fired. Everyone makes a mistake, it is was you do afterwards that matters. I guess he figured since I am not a local it would be easy to pawn the issue off to me. Now the burden off proof will be on me, now I have to go through a dispute process. Stay away from Palatka, FL Enterprise Car Rental. They knew it was a slim chance of me seeing a dent in a Chrome bumper, that is in the rear on the driverside, of a truck parked between other vehicles and backed in to a parking spot.

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    1 year ago

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    2 years ago

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    2 years ago

    Enterprise has nothing available for any class of vehicle on a Friday, non-holiday or event time.

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    6 years ago

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    4 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    8 years ago

    Another wonderful experience! I love that they work with me when I have last minute changes. I'll be a loyal customer!

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    7 years ago

    The Palatka manager was awesome, very helpful and ready to take care of any customer problems. I would go to this location again!!!

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    11 years ago

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    8 years ago

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    10 years ago

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    10 years ago

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    Ask the Community - Enterprise Rent-A-Car

    Enterprise Rent-A-Car - carrental - Updated May 2026

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