I am extremely disappointed in Enterprise, and as a FLEET professional who already leases 80…read morevehicles from them... I dont know how to continue a relationship with an organization when their customer service is so poor and who lies to their customers. I reserved a Luxury SUV on November 22, 2024, with a scheduled pickup time of November 26, 2024 at 12pm thru December 11, 2024, for a $1800 15 day rental. I called at 11:10am on November 26, 2024, to verify my vehicle would be available and ready, and received verbal confirmation it would be. After ordering an Uber for $37.75, I arrived at Enterprise in Redlands, Ca., at 12:25 pm. After waiting 20 minutes in line they called my name and after getting to the vehicle, it was wrong (they gave me another customers vehicle, that was also waiting.) So, I go back inside, wait another 10 minutes, explain to the agent and then they ask if I can be patient, while they look into my reservation. After another 10 minutes of scrambling I am told that they do NOT HAVE THE VEHICLEM, that I had reserved 4 days prior / the one I CALLED AND VERIFIED was there and available, one hour prior.... they proceeded to attempt to sell me on something they did have, which is when I shared that I rented that specific size and class because we are driving to Tennessee and specifically due to my wife's severe disability (90% paralyzed from a botched chiropractic treatment in 2021) and the power wheel chair, manual wheelchair wouldn't fit in the standard SUV. So, after waiting there until around 1:20, I called corporate customer service, which was laughable because she said WE CANT DO ANYTHING ABOUT IT. (WTF Are you doing then?) At 2:30pm, THEY FINALLY found a full size (smaller, and lower grade) SUV and as consolation gave me a free days rental... i would have GLADLY PAID EXTRA $3-500, just to not go through it while my wife was calling every ten minutes because she needed help.

Would sure be nice if they had cars there... even after making a reservation. If you can't provide…read morethe sole purpose of your service then don't lead people to believe that you can do that. This was a great way to start my vacation Day two: still waiting for a call that they found me a rental. Day 14: emailed care@enterprise as requested, still no reply.

I don't know why there aren't better reviews for this place. We always have such good service. We…read morerent cars multiple times a year for trips. The SUVs are clean and new. Even one time when we were running a day late they assured us it was no problem. Stephen (sorry if I spelled it wrong) was so professional and kind. Upgraded us at no extra charge because I'm guessing they didn't have the car we requested. Really nice guy and went over the vehicle with us before we left. We will keep coming back.

Rented a car from GimmeCar a few weeks ago and the entire rental process went smoothly. They were…read morevery friendly on the phone and picking up the car took about 10 minutes. Quick and easy. The car was a Toyota Corolla and was clean. There was a slight odor of marijuana in the car during pickup but I just fixed that with some air freshener. I got a great deal on the car so I was not going to complain. The reason for the 2 stars- upon returning the car I received my deposit a few days later. No problem. However I noticed that I had an additional charge on my account for $47. When I called I was told this charge was made by mistake and I have followed up week after week and it still has not been refunded to me. I'm not sure how you can even make a mistake and charge a random amount to a customer after our business with them was completed. But it seems shady. All my calls to them have been brushed off and there is no sense of urgency to have this mistake corrected. Good prices, friendly people at first but because of this I will not be going back.

I have rented several vehicles from here. I just recently rented a 12 passenger van for a week for…read moreour family vacation to Utah. I have always had excellent customer service and clean well maintained vehicles. My church has also rented passenger vans from here numerous times to travel to Mexico on mission trips. I have read some of the bad reviews and I must say I have never had a bad experience.

I reserved a 12-passenger van for Mother's Day to take a group of deserving mothers on an outing in…read moreLA. I reserved in person to pick up at 12pm but when arrived at 12:10 the whole place was closed and locked up. The person who made my reservation put the pickup at 12pm and did not tell me they closed at 12pm so that pick up time was not even possible. Why did you even allow this? They should have told me they close at 12 and made my pick up time 11am or anything earlier that 12pm. They ruined all our plans for Mother's Day. When I called to complain about it, they were unapologetic and did not care at all. This is terrible customer service. I will never rent from them again.

This location lacks a very simple skill! Manners and Customer Service! My husband and I enter the…read moreoffice, and not one person will greet you! Will not address you! Not friendly at all! You have managers walking around and will not even give you eye contact. I hate to say it, but as being African Americans and have an office full of African Americans and they won't even greet their own people! What a sad day and we still have a very long way to go! This office needs to shut down for no less than two weeks and go through an intense customer service 101 course. The young lady that help my husband became a little friendlier once my husband sat at her desk. They lack the skill of putting you in a car fitting to your current car type. We have a Dodge Challenger 392 and she put us in a GMC pickup truck! We ended up returning the car 3 hours later, thank God our car became ready. When we returned the same type of service no one said anything to us! A young man walked in with us and said "return"? We said yes, he reached for the key, never saying anything else and 20 minutes later her handed us a receipt and no other words said! Poor Service Never to return to that location again!

If I could leave zero stars i would. This was the worst…read moreexperience I've ever had with a car rental. The bad experience started from the second i walked in the door to pick up my reserved rental when the clerk was rude, which I chalked up to the possibility that i wasn't reading his behavior or tone accurately. Unfortunately the issues continued as soon as i drove away in the car when the dash reminded me that the car needed an oil change. These maintenance issues continued to pop up on the road to my destination as I soon realized the vehicle had no wiper fluid and then continued when I stopped for gasoline only to realize that the front two tires on the vehicle were bald. I was willing to overlook these missteps as well as the clerk's attitude as i thought perhaps this was just a high traffic facility that hadn't been able to keep up with a busy rental schedule... But when I returned the car and dropped the keys, the gentleman there told me I was all good and would receive the receipt in my email... Much to my dismay the receipt contained a $75 dollar "car wash fee" on a car that had been treated respectfully... I don't blame Hertz as a whole but would highly recommend avoiding this location..

i had to rent a car through my insurance after an accident. front desk staff was very polite and…read morefriendly, despite being short staffed (so if you call them, that's why it takes awhile for someone to pick up). very apologetic about the longer wait too. both getting a rental and returning a rental processes were quick once i was assisted. i had two different rental cars and both were clean and fully fueled. small tip of advise: this enterprise location gets very busy so bring a book or something to keep yourself occupied :)

After a motorcycle crashed into me recently, I've been feeling a bit on edge, so when my rental car…read morestarted beeping that it needed service, I panicked. I called Enterprise and they switched it out right away. What really stood out, though, was the reassurance and empathy from the front desk and from Avery, who handled the transfer. During an already stressful time, their compassion and customer service made a huge difference. Truly grateful for the support

If you need a rental car and your only choice is the Avis office in Redlands (now at the corner of…read moreRedlands Blvd and Alabama), use you thumb and hitchhike. Spent over 4 hours trying to get a car after having made reservations two weeks earlier. Finally got a car with a high- pitched whistle whenever the car went over 60 mph. When I explained to the staff, Dumb, Dumber and Dumbest, they just stared breathing through their mouths. I just took my own car on the trip. I want to publically apologize to Enterprise. I never knew how bad a car rental experience could be.

The customer service at this particular location was subpar. We were originally scheduled to pick…read moreup the car at 10, but called an hour and a half before and asked if it would be okay to pick it up a little earlier. Apparently we were speaking to the control/service center and not the specific location of pick-up because when I arrived the representative was less than helpful. Apparently the right arm of Avis doesn't know what the left arm of Avis is doing because we were told that in order to pick it up early at that location we would be charged an additional half a day. This was at about 9:20. The representative said I would have to wait and proceeded to help other people who were there after me without resolving the issue. I even showed him the email that stated we could pick it up early and he rudely dismissed it. When he came back into the building I tried to address the issue again and he said he wouldn't be able to help me for another 3 minutes, that was around 9:26 and proceeded to help the next individual. When I insisted that we called and made appropriate arrangements for early pick up he said "you didn't call here, you must have called the call center, they don't know what they are doing there, that's not how it works here". Rather than sit and argue my point I waited with anything but a smile until I was helped. I would not recommend this location the service is terrible and the representative seems to be an expert on splitting hairs.