1. Avis

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    Palmdale, CA

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    They are helping one single customer and that left no one in the building.  The accessible seat has a trash can in it.
    Katie H.

    They do what they are there for but the place is seriously under staffed. Avis needs to move this place and give it its own parking lot. With so many people out here and this being the only location within an hour drive it's awful. They share the parking lot with like 8 other businesses. Customers have no idea where to park to drop off the car. Also why is this place behind in rental car tech. Every Avis rental place I've been to in recent years has simply scanned the car and said you're good to go when dropping off. But this place still does pen and paper to get the details and it's a wait because they are understaffed. The employees are great though. They do their best to work efficiently and with what they have. They are what get this place it's starts. Otherwise it would be 1 star.

    Luis Daniel Z.

    Terrible! Do not rent a car here unless you want to deal with a very irresponsible owner. I arrived 10 minutes before my scheduled drop off time(4:00 PM) only to see a sign telling me that they would be back at 4:20 pm. One by one the people lined up waiting to drop off the cars they rented. Not once have I ever gone to a place where the owner takes the entire staff out to dinner. What's the point of that? You can't leave one or two people behind to assist the clients? Ridiculous! Do yourself a favor and avoid this place at all cost!

    Customer at the counter came in with no mask and was allowed to be inside and rented a car.

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    9 years ago

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    11 years ago

    Super friendly service. My kids can be wild, luckily Blake and Aaron got me in and out in a jiff! Thanks guys!

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    10 years ago

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    7 years ago

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    11 years ago

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    10 years ago

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    11 years ago

    Excellent customer service, always willing to go out of their way to help you. Victor is the best!!!. All their cars are new and clean..

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    10 years ago

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    10 years ago

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    11 years ago

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    10 years ago

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    8 years ago

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    9 years ago

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    Page 2 of 2

    Ask the Community - Avis

    Review Highlights - Avis

    “I've been here twice and both times the 2 guys who were working there I believe William and Victor were working very hard.”

    Mentioned in 5 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.5(161 reviews)
    1.3 mi

    I haven't used this place in years but recently due to an insurance claim my insurance company…read morereserved a rental vehicle for me. Staff were pleasant and helpful. I was given a choice of a Wrangler or Bronco. I chose the Wrangler. I drove the vehicle while on vacation in Cambria and noticed the steering was out of alignment as the steering wheel pulled and wobbled. I also noticed how worn the tire tread was. As a former insurance employee I could easily see the tread wear was below the legal requirement and very unsafe. As I returned home the check engine light came on. I called Enterprise as I was nearing Valencia (I planned on returning the vehicle that afternoon) and advised them of the light and that I planned on returning the vehicle that afternoon to Palmdale. Their offer was I could return it to Valencia. I told the representative I could but then had no way to get home approximately 40 miles away. No suggestions were offered from the representative. I then advised I could drive the vehicle to Palmdale but would not be responsible if the engine seized. The representative was in agreement. On the way several indicator warning lights came on advising a malfunction of the ABS, the sway bar was disconnected, the 4WD required service, the front impact warning system wasn't working and cruise control wasn't working. Needless to say I was very concerned but was able to limp the vehicle to Palmdale. Clearly no maintenance is being performed on these vehicles and they are UNSAFE. There's no excuse for dangerously worn tires and warning lights such as I experienced. I have made my insurance company aware of the dangers of using this location.

    Terrible customer service Alexis was horrible and not understanding I've been trying to call them…read morefor a week getting mad when I said one cuss word under frustration cuz customer service corporate says one thing and he saying another . Corporate told me if i don't have a credit card I can bring a pay stub with address . I've been trying to get through to you guys for a week now and have barely been able to speak to anyone until today . Alexis who ruined everything said I needed three forms of verification I told him I have two that I live at my sisters so I don't pay those bills he didn't care. Told him to cancel my reservation. Will never again think about renting from enterprise this isn't my first altercation with enterprise either fuck yall

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8(227 reviews)
    5.1 mi

    I have been renting from the Enterprise Lancaster branch for a long time and have always had great…read moreexperiences. On my recent trip, however, they definitely dropped the ball. I was dispatched a vehicle that ended up having major pre-existing maintenance issues, which led to a severe blowout and a stressful roadside breakdown. While renting out a vehicle in that condition was a serious oversight, how a company handles things when they drop the ball speaks volumes about their integrity. When I returned the vehicle with the technician inspection report and repair invoices, the Branch Manager, Josh, stepped up immediately. He handled the entire situation with absolute accountability, empathy, and efficiency. Without hesitation, Josh took full responsibility on the spot, issuing a full refund for my rental charges, submitting my out-of-pocket repair costs to corporate for direct reimbursement, and even giving me a complimentary rental day credit for the hassle. Every business makes mistakes, but very few fix them with this level of honesty and genuine customer care. Josh turned a frustrating situation into a masterclass in customer service. I will continue to bring my business to this branch. Thank you, Josh and the Lancaster team, for standing by your customers and making things right!

    Absolutely the worst location enterprise has! After getting several vehicles with mechanical &…read moresoftware issues, they refused to get me into the class of vehicle I was paying for. Infotainment failures where CarPlay would stop working, constant update popups, constant subscription alerts in another vehicle, etc. After the third vehicle swap, I got upset, then they finally put me in a fourth car that functioned. One truck they put me in had suspension and frame damage and they tried to rent it back out after I reported it! When reaching out to customer service to report the location, nobody responded! Really bad service lately! Come on Enterprise! I rent the Premium SUV class and up all the time and your company let me down hard this time!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
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    Avis - carrental - Updated October 2026

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