Everything went quite well, from Devon, the reservationist to the actual car rental experience…read more Initially, after reading horrible reviews about NOLA Rent-a-car, I paused. After I arrived and talked to Devon, everything went well with the car. And, the cost of the rental car was quite affordable. So, give this rental car agency a chance, and allow it to serve the traveling community in a professional manner. You will not be disappointed!

Service here is terrible but we needed a car for a day don't think I will be returning to this…read moreplace only came here cause it was close to the airport

The team at Enterprise is awesome! I especially want to commend Mason - went out of his way to…read morerectify a problem we had. They did not have the car I had reserved. Mason was so apologetic and helpful, that, despite the delay in getting a car, we left with smiles. A few other positives about Enterprise: 1. They have a sign at the rental counter clearly stating that the additional insurance covers (you know the ones that rental car companies alway try and trick you into buying when you dont need them) are OPTIONAL... I am always preparing for a fight when I approach rental car desks to defend why I do not need to buy insurance... Enterprise has a sign stating that! How awesome is that! 2. Spouses (and domestic partners) get to become second drivers for free! I had a great experience at Enterprise MSY. I will always default back to them next time I am in MSY. Thank you!

Long-time ERAC customer here:…read more BLUF: DO NOT rent a car from this company! I rented a small SUV well in advance on 19 Mar 2026 for 6 days and turned it in on March 25th, 2026, approximately 2 hours early due to the TSA shut down. No one was there when I picked up the car, to do an inspection or walk through. I was just told by another National RAC employees to pick "whatever" and drive off. Not cool. When I returned, I was met by another rude, AA woman who did not look at the car, treat me like a valued customer, nor thank me for my patronage to ERAC. I completed a phone text survey and asked to speak to a manager, which never happened. No military or disabled veteran discounts ever offered, just fleece us for every last dollar. They charged me $8.96 for fueling costs, even though I tuned the car in with a full tank. I understand sales taxes, but unreasonable service charges and fees for crappy, non-existent customer service came out to an additional $102.20. What a rip off! Not happy with Enterprise Rent a Car. Ryan J. Millay Miramar, FL

Typical consolidated rental facility. They open at 6am. Shuttle bus from MSY got us their right at…read moreopening. Long ride from the airport it seemed.

Complete scam artists!…read more I am disputing fraudulent charges on my card. They did not have the car I rented off Booking.com when I arrived. Then after arguing with the customer service rep, he told me he would put me in a different vehicle and honor the reservation and rate at the ticket counter. However, without my knowledge, he changed my rental reservation from a three day to a one day rental in the system and failed to mention it. They then charged my card late fees when I returned the vehicle within the time of my original reservation. Lastly, they booked everything under the wrong person and let me leave the rental facility with someone allegedly checking licences before you leave. I of course never got any receipts when I returned the vehicle as they were sent to the wrong person. I found out all this after looking at my credit card and seeing hundreds of dollars more on my card than was expected. There incompetence knows no bounds and their practices are deceptive. I am never renting from this company again. Do yourself a favor and use a different company. The $30 bucks you think you are saving, you are not. I have spent a month and a half helping my credit card company fight of the illegitimate charges and it is still ongoing. They even had the nerve to send my credit card company the contract which clearly has all wrong information on it and call it a legitimate transaction. What a joke!

We rented a car to make the drive from New Orleans and dropping off in Pensacola…read more Most companies wanted to charge us crazy fees for a 24-hr rental, most likely because we were picking up in one state and dropping off in another. Most companies quoted us like $400 for a one-way rental which seemed insane. Alamo saved the day though by offering us a minivan for only $160 for 24 hours, which compared to the other offers we were getting felt like a steal. Once we got to New Orleans airport and made our way to the Alamo desk, the transaction was super easy and super fast. The mini van they delivered to us was both clean and in great shape-No preexisting issues to deal with. Overall my experience with Alamo has made me put them at the top of my list next time I have to rent a car. A quick , easy car rental transaction-what more could I ask for.

We reserved a Nissan Rogue or similar online directly through Alamo, with the skip-the-line option…read more Upon arrival at MSY, you'll have to leave the terminal, exit the building, and cross the street to one of the waiting shuttle buses for the 25-minute ride to the car rental center. Upon leaving the bus, follow the signs and head upstairs to the Alamo car rental. They have clean restrooms just outside the pick-up area. Our similar, just-washed, and low-mileage GMC Terrain was brought to us. The vehicle ran well for the week. Upon return, if you choose to fill it up yourself, the only gas station nearby is the Shell on Blues Street. Once you commit to Rental Drive, you cannot access it. When you return your Alamo rental, go all the way to the top of the ramp. Drive over the "don't back up spikes" and look for the attendant to direct you where to park. They will ask if you want a printed or emailed receipt, and that's it. Don't forget to take pictures and video of your rental, inside and out, to avoid allegations of damage. I would return to the Alamo in the future for my vehicle rental needs.

I cannot recommend this company any more highly. From reservations to drop-off, this is hands down…read morethe best option when traveling to New Orleans. Chose this local, family owned business, for the reasonable rates, clean cars, and best customer service. James has gained a customer for life.

After having so many bad experiences lately with the bigger car rental companies, it was such a…read morepleasure to rent a car from James. He was always in easy contact via text, dropped off and picked up the car for me at my hotel, and allowed me to make changes easily. Just an incredibly nice guy who cares about his customers and provides exceptional service. This is the only place I'll rent from in NOLA in the future. Thank you, James!

Yep, these low ratings are deserving. The best time to come in is close to end of business day…read moreWITH A PREFILLED RESERVATION. That means complete an Enterprise profile so they won't have to fill in the information. I waited more than 1 hour for a pickup that was due in 15min. I walked down and told them cancel the pickup - do realize this was going to be a 1 star review but the Manager Al totally saved the whole process upon my return. They also kind of sold me on the Ford lil' suv but instead I'll just say I'm a fan of the panoramic sunroof. It's now 12/2/18 and it's about 2 months after the whole September wedding weekend rental and frontier was delayed which threw everything into a hinky yet they made it work by balancing the final out the door costs . I'd recommend so long as Alvin or Al can keep this crew and he's in charge then things will flow. Point to note: one worked didn't know how to get to the airport but another took us back. Worked out!

Hussain was great! He was very helpful and courteous. Couldn't ask for a nicer representative! -…read moreGinny

I'm trying to give this place the benefit of the doubt because I did just get off a 3 hour flight…read moreso maybe my patience isn't as present as it usually is. Only one associate working which I'm surprised for an airport rental car place and budget being one of the more affordable and know rental car places. Being in the only line where all the other rental car places have none made me a little more anxious. The associate was gracious and doing the best he can, I can see that. I would give him 5 stars but my overall experience is what drops it down to a what I think is a generous 2. Correction: one attendant for horn Avis & budget together so it made it even longer. :(

Budget Car Service -- Absolutely Unacceptable I have never…read moreexperienced service this poor. I arranged Budget in advance, paid top dollar for a one-day rental, and even scheduled my pickup an hour earlier than necessary to make sure I had plenty of time. I returned the car the same day at 5 PM. Instead, I waited over an hour, along with roughly 50 other customers. Every other car agency at the location was getting customers their vehicles on time--Budget was the only one with a massive line and customers sitting there for over an hour. The employees at the counter showed absolutely no urgency or concern. I flew to New Orleans for a business meeting, only to arrive after the meeting had ended. The clients had already left, and I lost the account. This is exactly why we have Uber. I could have simply called an Uber, but I specifically arranged a rental in advance and paid a premium expecting basic professionalism and reliability. Budget completely failed. I will never use them again, and I strongly recommend taking your business elsewhere. I'm a single mother. I can't afford to be flying to my jobs and can't make it there on time so I lose that account now I'm out-of-pocket. It's a lot when you're a single mother. Why I spent all this money on my airfare there got the car rental and lost the job because they were an hour late, giving me the car. They thought I was unprofessional.

Being completely honest I didn't know what this experience was going to be like. I must say that I…read morewas pleasantly surprised and everything went very smoothly and on a timely manner. Oliver was super helpful and made the rental process quick and simple. Would recommend, Ulises Lorenzo

I am writing this to inform and warn folks of my experience with this Airline Nifty location. First…read morethings first, I DID recieve my $500 security deposit refund back that was charged to my credit card. I called this Airline location's number twice after the 14 day waiting period(excluding weekends and holidays) to receive an update on the security deposit refund. I wanted to give them the benefit of the doubt, as I was told it would be 7-14 days for refund processing. The representative over the phone said she would reach out the office that handles the refunds to check. To my shock and surprise, I received a call and text message of the picture of the receipt for the $500 deposit refund. I thought it was going to be quite the ordeal trying to get the refund back after reading these past reviews of other's experiences. So if it comforts others who are reading this, they do process the refunds when you return the vehicle, but you have to be diligent after the 14 day waiting period. The reason for the 1/5 rating is the vehicle that I rented had a seafood odor throughout the trip and also had this constant squeeling like sound coming from the rear driver wheel when I accelerated. It didn't sound normal at all. Last reason for the 1/5 rating is the above explained security deposit charge fiasco. They don't put a hold on your card like Enterprise or Hertz, they CHARGE the entire rental fee and deposit. You then have to wait UP to 30 business days to recieve your deposit back upon returning the vehicle. I wish they would have been more up front about that policy. My recommendation is to spend a little extra and rent from a more established company such as Enterprise or Hertz to avoid the inconvenience and uncertainty I experienced.

They left me stranded at 1 AM by myself in a foreign town after having prepaid and got insurance…read more.. Tried to tell me that I had to pay a $500 deposit on top of what I had already paid, which I did not have and therefore was stranded... again by myself at 1 AM in a foreign town. Worst rental experience of my life I will never ever recommend dollar to anyone; they put my life in danger and didn't even care didn't flinch for a second about it .

I always attempt to represent the negative, positive, and neutral aspects of my experience with…read morecompany in my review. In the case of Dollar Rental, there are no positive or neutral aspects. The rental experience, particularly at the MSY location, is painful from beginning to end. I can understand why this low-budget rental car provider is the only option for some, but if you can afford any other brand then I'd encourage you to explore those options. The Dollar employees leave the desk prior to the MSY Rental Facility closing (the building is 24 hours, but the rental companies each close at different times -- those closing times are not disclosed on the airport website). When I arrived, the Hertz employees were still present, so I requested their assistance with my reservation (Hertz owns the Dollar and Thrifty brands). I can't remember a time when I've had a more unpleasant experience with a company representative. This experience was shared by 12-15 other customers who later showed up with the same expeditions. The bottom line -- there is no other rental car company that disregards its customers to the same degree as Dollar and Thrifty.

I booked a car rental from here online and then I went on to yelp the next day and thought "omg…read morewhat have I done? 2 stars? I should have just paid more and booked with a company I've actually heard of." I booked on Priceline.com for 4 days ($40 per day but with taxes and fees the price went up to $266.58). There is a $250 deposit on the rental which seems standard. I was refunded the amount on return. *LOCATION* because of the new NOLA airport being built off site, ALL car rental locations are still located at the old airport. You have to take a shuttle which is right outside of the main entrance from the new airport. The shuttle comes about every 5-10 mins and is about a 10 minute ride to the location. I would factor this in for your trip if you're in a rush to get somewhere upon landing. *CHECK-IN* So honestly the goal is to get to the counter before everyone else on the bus otherwise there's a mega long wait. I ran and got there second but was helped within 2 mins. The process was pretty efficient and the cashier was really friendly. The entire process took about 15 minutes filling out information even though I had a prior reservation. Once everything is processed, they tell you which slot your car is in and you just go to your car! I can see the lines backing up however if there is a huge amount of people on the tram over. I booked for a Nissan Versa but instead I got a Honda Civic instead which was a pleasant upgrade! The car was quite dirty when I received it (see photos). The cup holders had garbage in it, the seats had dirt both in the front and back seats and the drink had a ton of garbage. The car also had something scraping on the bottom of the car so whenever I drove on any low ground, I could hear it scrape. I think it was the oil change flap which is an easy fix. The car itself was super nice! I loved the plug in function with my phone where I could use the GPS function on the cars touch screen. I was very paranoid because it was a low budget car rental company that I figured they would probably try to nickel and dime me and try to charge me for the mess in the car. I took lots of photos prior to getting into the car just incase they were going to accuse me of the mess (although I did clean it all up before returning the car). Also took pictures of all of the scratched on the car beforehand so I wouldn't be liable. When I returned the car, I got my full deposit back without them giving me any hassle. *RETURN* Super easy. Just pulled into the garage and there is an agent to scan the car and you are good to go immediately. No need to go to the front desk or anything. Took less than 1 min. --------------------------------------------------------------------------------------------------------------- Overall, I had a very positive experience with this company. Was expecting a lot of hassle especially with checking in time, condition of the car and to be charged a bunch tick tack things in the car and have to deal with a bunch of customer service after but I didn't! I would definitely book with this company again in the future. Other than the car being dirty when I got it, I really had no other problems.

Typical of a cost cutting exercise. Provide low cost rentals but don't have the staff to deal with…read moredemand. 1.5hrs in-line to pick up a car. Half my day wasted.