This location knocks it out of the park I Rent-A-Car on a…read moreirregular regular basis for vacation purposes to save the wear and tear on my vehicle. Staff here is super friendly, professional, and efficient Vehicles, for the most part are well maintained, not too heavy on the mileage and pretty clean inside and ou I know they do quite a lot of insurance business for those involved in wrecks and having to have a vehicle while there's is being repaired Making your reservations a week or so in advance, helps with the rental price I know some of their competitors sometimes are not able to honor reservations, but I have not had that problem at this location... And a few times when they did not have the class of the vehicle I reserved. They provided me with a generous upgrade.

Needed a car for the weekend, the online reservation process was quick and easy. Arrived to pick up…read morecar and they were out of what I rented, no problem, I was given a free upgrade. The attendant and I pre inspected the car for any damage, was given the keys and off I go. The only negative here was the smell of the cleaner they used. It as a very strong Lysol smell that remained with the car throughout the rental no matter how many times I rolled all the windows down. The employees were very nice and the key return drawer is very well fortified.

They did not return my $50. Getting them on the phone was next to impossible. The did not seem to…read morehave knowledge of their own business.

If I could give the location on Austin Avenue negative stars I would. Hayden is unprofessional,…read morecondescending, and needs extensive customer service training. Please choose a location other than this one. I had a confirmed appointment and reservation, Hayden called the morning of and said it's not his fault he doesn't have any cars. I tried to reach a resolution and Hayden was beyond unhelpful. How Hayden is in a position of management is surprising. Enterprise must not offer training or customer service expectations, Hayden has zero of these characteristics.

Professional, friendly, responsive and helpful. Dalton was responsive and addressed my rental…read morereturn questions with ease. He also was able to pull up information on my rental quickly. Additionally, Brian was friendly, knowledgeable and I enjoyed our talk. Although I can't remember all of the names, I appreciate the great interactions with teams at both locations including New Hope. Thank you for your support.

Customer service was excellent! My insurance had submitted the information to Enterprise for a…read morerental, but when we arrived, we discovered we weren't yet scheduled for pickup. Even though they were busy, the employee assisting us was incredibly friendly, efficient, and had us ready to go in about 15 minutes. Their professionalism and willingness to help made what could have been a frustrating situation much easier. Great experience!

Neighborhood rental car facility. Great choice for a local rental car need. I was able to make my…read morereservation online and secure a very competitive weekly rate. Nice selection of vehicles to choose from within my chosen rental class. Vehicle was clean and operated well... Nice gas mileage, and overall ride. Staff was friendly and professional... Efficient, check-in, and checkout process They are an excellent choice for a weekend getaway or if you need a rental car for a longer period of time.

If I could give 0 stars I would, this is the 2nd time we've had a reservation for weeks and the day…read morewe go to pick up they have no cars and no options. Save your time and money and dont use this company Update - called the company and they offered no solutions and did not help us at all. Their responses to reviews are all for show

I had an extremely frustrating experience with this Hertz location. I booked my rental through my…read moreemployer and was given a confirmed reservation for 12:00 PM. When I arrived at 12:00 PM, the location was already locked, they close at noon. The doors were locked, and despite workers being at the computer, no one would let me in or help me pick up the vehicle that Hertz had confirmed for that exact time. It makes absolutely no sense to allow customers to book a reservation at the same time the location closes. If a noon pickup isn't possible, the reservation system shouldn't allow it. To make matters worse, I'm pregnant and was left stranded with no rental car and no assistance. A confirmed reservation should mean the vehicle is actually available for pickup, not that you arrive to locked doors.

1. Hertz - reservation for 12 arrived a little after 12 with the tag in my reservation as shown…read morethey will hold the car. Arrived at this location at this location just after 12 and multiple employees inside helping other customers. Refused to open the door and simply pointed at the closed sign. I was one of two customers outside. 2 Hertz employee - One of two employees behind the counter w a large beard guy behind the counter came out with a customer and asked if he can help me but just said no despite what hertz notes in the app. When taking a picture of the phone number on the door to Hertz he assumed I was taking a picture of him turning around smiling at me behind the locked door and posing with a thumbs up. Feel sad for this individual for Hertz short coming but also his behavior cause he was obviously not in the best of places. Hope this review invokes change to your system @hertz because this does not exude alignment with what cx should be as a presidents circle member and frequent renter. Even as a regular everyday renter this is a poor experience. Asides from the disruption to visit loved ones for the holidays having to spend an additional 80 dollars to uber to the airport to rent a car, uber back and forth from this location to the tune of 30 dollars, it was a poor experience in business standards. Do better and hope the employee here has a better situation to put him in a better mood for the holiday season.

The Enterprise Rent-A-Car on North Mays In Round rock was awesome! First time there Was a fast…read moreprocess, Mo sharan was the Guy who assisted me with my car Was Great, funny and very helpful Very professional and made everything run So smooth! Definitely coming back to this location in the future! :) Thank you all for all yall do!

My Name is Idris Bradley, I'm a frequent Customer with Enterprise of Round Rock. Again I like too…read moreinform the public, they never cease too WOW me by the Extreme Customer Service & Hospitality. This occasion Great Customer Service by Brian Roger's, regarding my vehicle rental, for my trip to NYC for the NY Knicks parade. My vehicle request was a mid-size vehicle. Brian offered me a tour of mid size vehicles, which I finally choose a Toyota 4 runner. I was truly happy bout my choice & was not wrong for the pick. The other Enterprise Staffs member, from the Customer Rep, as well as the maintenance team, are always cordial & respectful. Ms. Ived Garcia, Manager, seems always busy, but nevertheless greets me with pleasantries between her intersection with other Customers. I had to call Enterprise too get a extention of my rental, I was having a great time during the parade celebration ​& decided to stay past father's day, to enjoy circle line cruise with first born Daughter & Grandson. Enterprise was again Great, accommodating me, two more occasion, without notice. When I return the vehicle, Enterprise Rep Aaron Jenkins, was Great processing my return. I informed Aaron how much I liked the 4 runner & Aaron informed me of vehicles, Enterprise has in stock & also said he could have someone contact me, regarding 4 runners & other available vehicles. Again, I state, All the of Enterprise Staff of Round Round offered Great Customer Service, while providing a Great Friendly & Hospitality Environment. Much Thanks & I Truly Appreciate Enterprise of Round Rock, see You my Rental Kind Regards Idris Bradley

I had a great experience renting a car at this Enterprise location. The staff is friendly and…read morecourteous even if they are overwhelmed with customers. There is always a wait if you need shuttle pick up or drop-off

Horrible experience picking up this rental. I had a reservation at 12p but due to work issues I…read morearrived a bit later. Upon arrival, I was notified that no cars were ready and that they didn't have the type of car I reserved. Considering the reservation was placed well in advance of the pick up date, I'd believe this is something that should have actually been held for the customer RESERVING the vehicle or communicated to the customer before arrival. Furthermore, why aren't the cars cleaned and ready if you know you have people coming in to pick up cars regardless if it's the one they want or not. After receiving the news, I was told they only had large vehicles, okay fine by me. When given the options to choose from, I was only given the make of the car, Toyota or Hundai. This prompted me to ask the model of the cars.... they were minivans. Again, why not be upfront about this as well, don't try to hide the fact of what the car is by just offering the make of it. I immediately refused and then miraculously they also had a Durango available. Had I not rejected the "Toyota or Hundai" would I not have been offered the Durango? I expressed my frustration with the manager on duty AJ and his response was that he thought I'd want to save on gas which is why it was not initially offered. That is not your area to make a decision on. Of course I chose the Durango however, I didn't realize until I drove off that the car wasn't even given to me with a full tank of gas. Of course I called and complained. The explanation was that they do a match on gas so whatever level it is given, that is how it should be returned. Well duh but why is it not on full?. I have NEVER received a rental car without a full tank of gas. Returning the car was a total opposite experience. I believe the gentleman's name was Koolie or Kolby (I can't remember the exact name but I know he specified that it started with a K), asked about my experience and boy he shouldn't have done that! He was very apologetic and calm when receiving my feedback. He even explained to me why such things happened upon picking up the car, something that should have been provided then vs now but I still appreciate the explanation. He arranged a car for me to be dropped off and even carried my bags to the car. Based on this experience, I am not sure I'd rent with this location again.

Well, I've never rented from Hertz before but since I was involved in a rear end collision with…read moreanother party's insurance fronting all the bills, State Farm chose them to get me a replacement vehicle, and Hertz was the shop choice! I swung by after stopping by my collision shop and was greeted by the friendly lady working at the front desk who took all my info, insurance and deposit. And even let me pick a gun standard/midsize vehicle to drive, which ended up being a Tesla! Smart car for dumb people, yes. Lol. Although there was a learning curve and less than 15% left to charge; there were supercharging stations in proximity and we were also able to charge the vehicle at home. It's been a stressful few weeks sorting this out being involved in insurance hell but Hertz helping me not walk in this 100 degree summer and getting me in a vehicle to drive around has been much appreciated! Can't wait for my own vehicle to return, my husband will certainly miss our rental, but now we know they're close by if we ever need a fun weekend ride :)

The 2 Clowns running this place are a joke…read more I rented 2 trucks from this location for a 1 day rental. I left in a hurry without looking at the rental receipt on my way to the airport. I figured they would have accurate information logged about the vehicles since I've never had this issue with hertz in the past. when I got back from my trip I was shocked at the additional fees they had charge me. They logged both vehicles as having full tank of gas when they were only 1/4 full. they charged me $98 for not returning a child seat even though I returned it. I was charged $300 more than I should have in fuel and child seat charges I did not accumulate. video and photos of the vehicle I rented show less miles on the odometer than were logged on my rental. trying to get any answer from hertz customer service is a joke. the employees know this and push the work load off on corporate even though it is their screw up. I will NEVER rent from this location and probably Hertz ever again.