My Name is Idris Bradley, I'm a frequent Customer with Enterprise of Round Rock. Again I like too inform the public, they never cease too WOW me by the Extreme Customer Service & Hospitality. This occasion Great Customer Service by Brian Roger's, regarding my vehicle rental, for my trip to NYC for the NY Knicks parade. My vehicle request was a mid-size vehicle. Brian offered me a tour of mid size vehicles, which I finally choose a Toyota 4 runner. I was truly happy bout my choice & was not wrong for the pick. The other Enterprise Staffs member, from the Customer Rep, as well as the maintenance team, are always cordial & respectful. Ms. Ived Garcia, Manager, seems always busy, but nevertheless greets me with pleasantries between her intersection with other Customers. I had to call Enterprise too get a extention of my rental, I was having a great time during the parade celebration ​& decided to stay past father's day, to enjoy circle line cruise with first born Daughter & Grandson. Enterprise was again Great, accommodating me, two more occasion, without notice. When I return the vehicle, Enterprise Rep Aaron Jenkins, was Great processing my return. I informed Aaron how much I liked the 4 runner & Aaron informed me of vehicles, Enterprise has in stock & also said he could have someone contact me, regarding 4 runners & other available vehicles. Again, I state, All the of Enterprise Staff of Round Round offered Great Customer Service, while providing a Great Friendly & Hospitality Environment. Much Thanks & I Truly Appreciate Enterprise of Round Rock, see You my Rental Kind Regards Idris Bradley read more

I needed a second car while shopping for new car. I decided to go with Enterprise and use my points. I had to drive from Killeen to Georgetown so I went with this location. The night before I reserved it online and used my points. I arrived, was greeted and helped after the person that was in front of me. I gave my reservation info. Got checked in and was ready to pay. Then the agent asked if I had credit card instead of debt card. I said yes at home in my house in Killeen, an hour away. Why what's wrong? He explained he can't rent me a car with an out of states drivers license using a debt card. I must use a credit card. I asked well does this apply to service members of armed forces. I am a service member, with military ID and I was in uniform. He went back to asked and was told no. I asked what about my points I used for a portion of the rental. When would it be returned for me to use. He gave me a number to call about the points. I called the number and was told it takes 3-5 days for the points to appear back in my account. I then created another reservation for the one in Killeen. The Killeen location did allow me to rent with debt card and out of states drivers license. Even though I was in uniform and had military ID. I had to show my orders to TX and a copy of my pay stub. However I did take my credit card in case lol. read more

Enterprise Rent-A-Car - Car Rental Near Me - Round Rock, Texas

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So the people at this location are definitely competent and friendly, but their manager needs a lesson in proper staffing, for sure. I've been renting cars from this location for several years and am a gold member, so this isn't my first visit, nor is it a one time thing. This location is ALWAYS busy, and they NEVER have enough staff. I'm here on a Saturday afternoon this time, stood in line for 43 minutes just to check in, and am sitting now behind 8 other people who have been here since I walked in, waiting to get their vehicles. They have 3 computers at their desk and should have 3 people checking folks in on a Saturday, at the very least. As is usual, they have 1. They also should double their makeready prep team and their expediters to get the cars out faster. This waiting makes it clear that their manager clearly doesn't value MY time as a customer. Other than that, I have had pleasant interactions with the staff each time I've been in, and the vehicles are always clean and have no issues. I would recommend them, but with the caveat that you ensure to plan at LEAST 2 hours for the pick up and PACK YOUR PATIENCE when you come. As a busy professional with 40+ other things on my to do list today, this has been a frustrating experience this time. read more

Enterprise Rent-A-Car - Lobby - Car Rental Near Me - Round Rock, Texas

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They have no issues having you wait 30+ mins for them to clean your rented vehicle, or you waiting while they go get the car from an offsite lot. Not once when I've come to this location out of all of my visits did the front desk give me the keys to the vehicle when I checked in and completed paperwork. They have you sit in a waiting room for long periods of time while they get their mess together. I can understand a long line to check in, but that's not the case here. They get you checked in and THEN they start cleaning the car you booked in advance. What a waste of time. read more

This is in relation to Branch manager named Ivan. I would recommend he take classes on customer service but do not believe it would imrove his condescending nature. He was aggressive, combatant and threatening. He acted as if it a great act that they dropped me off from another location, only because the initial location had SOLD the vehicle they were supposed to have reserved for me and offered me a mini van, which I did not want. I mistakenly assumed they would be bringing me to this other location to resolve my issue. Ivan then told me I did not have a reservation although I had personally called to confirm and stated it was done through my insurance. He offered a lot of BS which leads me to believe they did not have the vehicles that were supposed to be reserved for me and he was trying to get out of the obligation. Based on my experience with Ivan I went to Hertz and will never be renting with Enterprise again. read more

In a word, understaffed. The agents are nice but it took me an hour and 20 min to rent a car even though I had already done everything online beforehand and an hour to return. Vincent was very helpful and it's the only reason I may give them one more chance. read more

Unfortunately, I did not have the best experience at this location. I got into an accident, so while my car was in the shop Enterprise gave me a rental. Customer service was decent despite there only being one worker at the front. After waiting, I was given a rental and the guy said, "we're giving you an upgrade today." I had no idea that I was going to be charged for this upgrade, especially because it looked like it was all that they had available that day. I was charged $151.53 for a rental that should've costed me nothing due to the other insurance company covering the cost. I've called Enterprise many times and I've emailed them about the issue and all I've gotten back was being left on hold for a very long time. I really wish this experience was easier and I just want my money back. read more

The Enterprise Rent-A-Car on North Mays In Round rock was awesome! First time there Was a fast process, Mo sharan was the Guy who assisted me with my car Was Great, funny and very helpful Very professional and made everything run So smooth! Definitely coming back to this location in the future! :) Thank you all for all yall do! read more

Nope. Keep your money. Go anywhere else but here. Had a rental for 2 days and they took 2x the money I paid over 2 EXTREMELY small dents on top of the vehicle. Will never come here again. read more

I travel a lot and this was the worst rental car experience we've ever had. My husband and I reserved our car well in advance and when we went to pick it up, the "manager" at the front desk (I think her name was Cameron) was completely unfriendly, robotic, and didn't even make eye-contact. She had us waiting for 45 minutes and would not give us our car unless we added my father as a primary driver and use his credit card (he wasn't even driving) because we only had a debit card. They never informed us of this policy and made us pay $183 for my husband and myself to be "extra drivers" plus extra insurance for another $100+. We are Texas natives and proud Aggies, and yet, we are penalized for wanting to not use a credit card and for happening to now live and work out of state. The worst thing is that they NEVER informed us of this policy before picking up the car. It is RIDICULOUS. A month later, they charged us a bunch of extra fees for adding me and my husband as secondary drivers. I had called before and was told by Enterprise this would not be charged. In addition, the car they gave us was not very clean. I can't believe we are still dealing with this issue. Save your time and money and go somewhere else. read more

The Enterprise Rent-A-Car on North Mays is remarkable. Extremely good customer service the vehicle they gave me was clean and they explained the car rental process to me. They even had a car to come pick me up from my house and take me to enterprise when I dropped off the car they gave me a ride home. The staff was spice and friendly, courteous and polite and knowledgeable about the vehicles that I was renting from the inspection when I picked up the car to the inspection when I dropped it off they were very friendly and explained the entire process to me . read more

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Another location didn't have any cars so I went here. Aaron made sure I was taken care of and got me not only the car I needed but the car I preferred. Great customer service. Will be the reason I'll come back to this location next time I need a rental read more

I walked in and was immediately greeted by staff I'm less than 15 mins I had my car And was driving away The people I had contact with were nice and polite The music coming from the washing area was pretty vulgar -it was loud It was overall a good experience read more

Extremely unprofessional experience with Sid. Am currently going through corporate to rectify it. I do not recommend using this Enterprise location. There are better ones in closer proximity, or, it's probably wiser to use an alternative company. read more

To Evette John and the Enterprise team - I want to personally thank you for the best service I've ever received. I had just had a baby when I came in after a USAA wreck claim, and with everything going on, the last thing I needed was extra stress. My insurance tried to make me pay more for my rental, but Caryanne and the ladies at Enterprise were phenomenal. They stepped in, were more communicative than my insurance company, and truly went above and beyond to make sure I was taken care of. Their kindness and professionalism made a difficult time so much easier. I can't recommend this team highly enough - Enterprise is lucky to have them! read more

I understand card policies, but the lack of customer service here was disappointing. When my card had complications, staff offered no guidance, alternatives, or effort to help--just a flat refusal. A little professionalism and basic assistance would have gone a long way. Would not recommend if you expect support when issues arise. read more

It took a really long time but luckily I didn't have anywhere to be. Thought it was odd no one was greeting anyone that came in and we all kind of stood there waiting to be helped. There were at least 5 people there but somehow it seemed not as efficient as it could have been. A lot of people were waiting in the lobby. read more

Nothing they are thieves beware when you take the car back they will make stuff up like ooo you have a scratch or hit Bs there integrity has gone down. read more

Great customer service from this location. Prompt service by the staff when I arrived. Molly was the employee that helped me the most. When I arrived to pick up my vehicle they unfortunately did not have the specific type of vehicle I needed for an event. She was quick to start making calls to locate what I needed and found one at another Enterprise that would be on my way to my destination. The swap process was seamless and I was back on the road in no time. read more

Summary of My Experience: * It took over an hour to pick up my reserved rental, despite only three customers ahead of me. * The branch manager, Ived, was very rude to another customer who was trying to pick up a replacement vehicle for his original rental, which had broken down. She told him and his family they'd have to wait until closing time (several hours away) before she'd check availability. * I inspected the vehicle, checked the gas, and set off. * While en route to McAllen, TX, I was stopped by law enforcement. * The officer informed me that the registration on the vehicle was expired, and the license plate didn't even match the vehicle! After about 45 minutes, I was given a written warning and advised I might be stopped again if any other officer ran the plates. * I immediately called the rental location in Round Rock, leaving a detailed message with an employee named Alyssa. I emphasized the need for a manager to call me back so I could be transferred into a legally compliant vehicle. I provided an additional contact number to ensure a response. * Upon reaching McAllen, I contacted the local Enterprise office. They were unable to find a replacement vehicle until later in the week, after I was scheduled to leave. The employee, Johnny, tried his best to locate a solution, even calling airport locations, but unfortunately had no luck. * Despite receiving four texts reminding me to return the vehicle, I received no return call from the manager regarding my urgent situation. * When I returned the car, there were over 15 customers waiting, with only one person at the desk (who I later found out was the manager). A woman came by to collect keys, and I handed mine over. * She returned a short time later, asking me to sign the invoice. I explained that I would not sign it until I had spoken with the manager, as I wouldn't be paying for an illegal rental. She tried to usher me outside, and I explained the license plate issue again. She checked the plate and claimed it matched the contract, but I showed her the written warning. Finally, she verified the issue, and they canceled the rental charge, which I appreciated. However, I expressed my frustration at not having received a return call and being left to handle this situation alone. She mentioned her team's lack of experience, which I felt was inappropriate under the circumstances. * I also reached out to the Area Manager, Janelle Arnold, leaving a voicemail almost a month ago. I have received no response. * I posted on social media and tagged Enterprise. They responded quickly, asking for details and promising someone would contact me. Unfortunately, no one followed up. Key Takeaway: Always check that the license plate, color, make, and model match your rental contract. I work for a fairly large company with offices across three states. Enterprise has long been our company's preferred rental provider. However, given this experience, I'll be selecting a different provider for future rentals. I've also shared this experience with our travel team for them to consider other options. read more

Enterprise Rent-A-Car - WRITTEN WARNING - WRONG LICENSE PLATE ON RENTAL CAR! - Car Rental Near Me - Round Rock, Texas

Always the best experience. Glad to see new faces. Colten was a Rockstar this morning with his customer service. -Rashelle Rolle

Terrible. Stay away at all costs. They rented us a car with bad brakes and took no responsibility when informed. One excuse after another about why they wouldn't do anything about it. The representative on the front desk was rude and unhelpful. Uncaring that we could be injured in an accident due to their incompetence. I will never understand why these companies keep these a-holes on the payroll. Follow up: in spite of being told we would be contacted, the location is now closed. What service! So we are left with a vehicle with bad brakes( which we will take to an independent mechanic to have the brakes checked. ) This place deserves all the bad reviews it is receiving. read more

Don't waste your money or time at this place seriously. They will lie to you to get you in but the rules are always changing. Wasted so much time here. Please just rent somewhere else!!! read more

Never rent from here! Ever! They will leave you stranded with no car while your car is in the repair shop. I was trying to look for a cheaper rate (because my insurance was asking for it) since I got the vehicle but nobody was able to help me then they said a manager would get back with me to make that switch and what she does is she acted like I was going to get a better rate/vehicle but because they have ran up my credit cards I was short $200. I tried calling my mom for the extra money and she would not wait til she got there or take the payment over the phone. She's just mad because I called her a liar because I caught her in a lie!!! After she tried to call me a liar from her assumptions. I realllllyyyyyyyy hope she gets fired and I will escalate this to headquarters because to leave someone stranded THAT IS WILLING TO PAY OR MAKE A PAYMENT ARRANGEMENT IS NOTTTTTTTTT OK! Then this B**TCH called the police after I did and she placed a criminal trespass order on me. I have NEVER experienced such horrible customer service!!!!!!!!!!!!! This is the type of stuff that starts gangs and wars. Not saying I'm going to retaliate but she needs to be HUMBLED. And this is the manager we're talking about. I could go on and on and on. *****Reached out to corporate, have not received a response. Meanwhile I'm fighting with my credit card company because a credit limit increase is the only reason they were able to take $1,500+ from me. Trust me I don't mind paying for ACTUAL AND FAIR SERVICE. Especially when I know I'm going to get reimbursed but why tackle on all these unnecessary fees and REFUSE to get me into another car. Now I can't use my credit cards , have no rental car WHILE MY CAR IS BEING WORKED ON, and am starving.. read more

We rented a Dodge mini-van for our 8 hour trip across Texas. The car was comfy and spacious, but the windows inside were covered in hand and finger prints- it was honestly disgusting...especially during a pandemic. On the way back home from our trip, the dashboard informed us we needed an oil change. My husband was told he was going to be a given a ride home after returning the van. However, after waiting over 30 minutes, he just left and got an Uber home. This time of year is probably really busy for them. I hope next year they have a better system in place for the extra customers. Driving dirty cars after strangers is gross. read more

Enterprise Rent-A-Car - Dirty windows from the inside - Car Rental Near Me - Round Rock, Texas

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The greatest Enterprise experience we have ever had. Austin was extremely helpful and had the best attitude! Will definitely make it a point to rent from this location again!! read more

I had great customer service from Sidd. She was attentive and greeted me with a smile and a sense of urgency. This is what I am talking about when it comes to the pain of having to have a rental for 4 weeks! Thank you Sidd! read more

If I could give a zero star review I would. We reserved a compact SUV to pick up at 10am, we are traveling with children so needed something ideal for a family but, they gave our car to someone else and promised us 3 other cars that they ended up giving to other customers. After an hour and a half of waiting we finally get into a truck with an extended cab so very small on the inside we have a newborn and could barely fit without my knees pressed against the dashboard. Very disappointed. Won't be going back here. read more

We rented a minivan for two days to accommodate 6 adults. We got there and check in was quick and easy. We were able to use our points to pay for it. Return was also quick. read more

They tried to charge me $175 for a detail fee because they're too lazy to do their own vacuuming. That was from a cooler. They should have put me in a comparable SUV via my insurance claim and got upset I treated it like an SUV. They should be glad I didn't take it off roading. read more

Enterprise Rent-A-Car - Before vacuum - Car Rental Near Me - Round Rock, Texas

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Sadly, after what is going on a year of what i feel like has been absolute torture on my end, and, after reading review after review I genuinely feel as if its the head of the company's fault that these locations, customer service, escalations department, their branch headquarters, their area supervisors and their claims department run things the way they do. I am seriously dumbfounded with how this whole issue has been treated, especially with the severity of the issue. First I was not the person on the contract and after speaking with the area manager I learned they should have never spoken with me from the beginning as sensitive and financial information were given on those calls. However, till this day I can call escalations, give the rental agreement number and have them email the copy of the invoice to my personal email without my husbands authorization and with it not being the email on the contract. Without saying to much, i will advise this whole incident happened all off taking a vehicle in to remove the extra coverage they offer when I had already spoken to several agents to confirm the entire process. I was advised all we would need to do would be taking in the vehicle, have them inspect it, and they would simply remove it(they never mentioned anything about any payment.) Well lets just say thats not how it happened at all. They were advising we had to make a payment to remove the coverage. We explained thats not what we were told and we were advised everything would be CLOSED OUT the FINAL day the vehicle was returned. Even with them requesting payment we advised we would be more then happy to make it however we were unprepared and did not have my husbands card and would have to either make it on my card or go get his card. Which they advised we could not take the vehicle any longer until the payment was made, however they were going to let us take the vehicle to put gas in it. After trying to work with them on making the payment, I requested she speak with the GM to see what could be done as we were misinformed. Thats when everything went downhill. I will advise I was approached twice by who i believe to be the GM as he provided a false name (verified by their escalation dept and another agent at the branch) but one of those times resulted in a injury that led to a permanent reminder from that day and constant issues I deal with daily. I will say i have spoken with their claims department but its actually insulting with how they run their services or speak to you. Their area manager has yet to advise or speak to my husband even once (the name on the contract) that he was placed on the do not rent list nor does he return any of his calls. The day I spoke to him a couple days after the incident, he advised me of the overall do not rent list and advised the reason, which involved me. It wasn't until recently speaking with a sister company and finally getting their do not rent list customer service number, that i learned quite a bit that was added on to it, Which now involved my husband which the area manager never even advised me of and yet again has failed to advise my husband of "which are all false." To say i have exhausted all options on attempting to reach corporate and keep this incident from being put out is a understatement, however it seems as if all the control stays well below corporate. There is so much more to this issue and its so sad to think about how many people they have possibly done this to who have not told their story. At this point this company needs attention and if corporate really cares about their customers and brand something needs to change. read more

Staff is incredibly rude and more often than not unprofessional, and that's if they even know what they're doing. This attitude coupled with the unprofessional demeanor shared by the employees makes the entire engagement uncomfortable. If you're going to rent anything go literally anywhere else, a rodent suited up with a tie could provide better customer service. read more

This location has screwed me over before I can even get a car. I called earlier last week to rent a car. They told me to wait till Friday and we scheduled an appt and even for a shuttle to come get me. Friday rolls around. I hear nothing so I call and no one answers the phone. From 3pm to 6pm. I made phone calls trying to get to there. Today now the next Tuesday I called for an hour straight from 1:25pm to almost 2:30pm. No answer the whole time. Finally when I get connected they have no cars available and their excuse from the manager is they get 100s of calls a day so waiting for an hour to even connect with the store is normal. They can't even be bothered to check availability for other locations since they are "the hub". This is ridiculous and now because of them Im losing money on my job. The least you can do is answer the freaking phone when you have customers who have appointments read more

Atrocious customer service. I rented with enterprise twice in the last week and 12 times this year without any issues. Some moron in risk in the Austin area said I couldn't get a car because of an incorrect out of state license...when every other enterprise said it was no problem. The reason it's incorrect: because I got a renewed license within the last 30 days. Rent literally anywhere else read more

Our car is at the body shop. State Farm Insurance told us to pick up a rental car. Worst experience ever, the manager was running around slamming car keys on the countertops. The new employee decides that we have to give him a credit card. So, I rush home, get the credit card, and rush back before they close at 5:30 pm. The new employee takes my insurance card and driver's license but never uses the credit card. So, why did I have to rush home for the credit card? Then the other employee told me they would NOT rent us a car no matter what we did. He then turned out the lights and locked the doors while I waited for my daughter finish changing the baby's diaper in the bathroom. I had to stand there in the dark while the employees stood around whispering on the other side of the store. read more

Staff were friendly during pick up and return. My rental car drove great during my trip. It would have been a better experience if I did not have to clean finger smudges and streaks from all windows. I'm not sure if the vehicle was cleaned and sanitized as advertised per their Covid Complete Clean Pledge. Also, do not depend on them to drop you off. I waited 30 minutes before finally getting a Lyft. read more

If I could give this company less than one star I would. I had a reservation set up through the insurance adjuster for the Enterpeise on Mays street in Round Rock, TX. I had my husband drop me off only to find out they unilaterally moved my reservation to Taylor, TX without calling me or notifying me. Taylor, Texas is 20 miles away from me. I called the insurance adjuster and they verified the reservation and location in around Rock, TX. So I was left stranded at Enterprise. They are unprofessional and rude. They did not even care that they screwed up the reservation. read more

Cold, Transactional, & Disorganized. I rented a car weeks in advance but when I arrived they didn't have a rental for me. They said it'll be 3 hours before they get one. I went home and got a call 5 hours later saying they had a car. Do not recommend. read more

After having to wait outside in the heat for an hour to return a vehicle I was informed that in the back of the large suv (that I had to get to haul things) there was "sand" - actually just loose dirt. And that their vacuum wouldn't get that up (even though I practically brushed it out with my hand) Tried to charge me 120.00 for light vacuuming of the back of an suv. Go phuck yourself enterprise read more

Enterprise Rent-A-Car - Car Rental Near Me - Round Rock, Texas

Disgusting excuse of a business. Someone hit my car Jan 10 and I had to rent a replacement car through Enterprise while my car was in the shop because of the insurance claim with State Farm. When I get the car, they ask for my insurance card. The agent there tells me I only have liability insurance, so I have to call State Farm and ask them to authorize the Collision Damage Waiver. Don't know why I have to be the middle man, but fine. I did that and State Farm told me the CDW was authorized. When I turn the car in, the agent tries to charge me $270 for the CDW. I tell them no, State Farm told me it was authorized. The agent tells me they'll mark the case as Pending and will resolve it themselves. 2 weeks later, I get a charge for $270 from Enterprise. I call State Farm and ask why I was charged. They ask for my insurance declaration page. I send that. They tell me I DO have collision and comprehensive coverage, and that I should have never even been charged for the CDW with Enterprise. So now I try to contact this office to get a refund, as any normal person would not want to get charged $270 for no reason. I call on Tuesday, I get told by the agent that the manager is busy and they'll call me back before the end of the day. They didn't. Okay, I call on Wednesday. Same excuse, tells me manager will call, manager didn't call. Okay, let's try Thursday at a different time. I call on my lunch break, on hold the entire hour, no answer. Call at 3:15, someone picks up and immediately hangs up. Calling again, its 3:30 and I'm on hold still as I type this review. Pretty much convinced they're not going to do anything about this $270 charge. If you love losing money after getting your car hit and hate people that do their job, then by all means this is the location for you. EDIT: I received my refund after 11 calls. Bringing it up to 2 stars now. read more