I had an extremely frustrating experience with this Hertz location. I booked my rental through my…read moreemployer and was given a confirmed reservation for 12:00 PM. When I arrived at 12:00 PM, the location was already locked, they close at noon. The doors were locked, and despite workers being at the computer, no one would let me in or help me pick up the vehicle that Hertz had confirmed for that exact time. It makes absolutely no sense to allow customers to book a reservation at the same time the location closes. If a noon pickup isn't possible, the reservation system shouldn't allow it. To make matters worse, I'm pregnant and was left stranded with no rental car and no assistance. A confirmed reservation should mean the vehicle is actually available for pickup, not that you arrive to locked doors.

1. Hertz - reservation for 12 arrived a little after 12 with the tag in my reservation as shown…read morethey will hold the car. Arrived at this location at this location just after 12 and multiple employees inside helping other customers. Refused to open the door and simply pointed at the closed sign. I was one of two customers outside. 2 Hertz employee - One of two employees behind the counter w a large beard guy behind the counter came out with a customer and asked if he can help me but just said no despite what hertz notes in the app. When taking a picture of the phone number on the door to Hertz he assumed I was taking a picture of him turning around smiling at me behind the locked door and posing with a thumbs up. Feel sad for this individual for Hertz short coming but also his behavior cause he was obviously not in the best of places. Hope this review invokes change to your system @hertz because this does not exude alignment with what cx should be as a presidents circle member and frequent renter. Even as a regular everyday renter this is a poor experience. Asides from the disruption to visit loved ones for the holidays having to spend an additional 80 dollars to uber to the airport to rent a car, uber back and forth from this location to the tune of 30 dollars, it was a poor experience in business standards. Do better and hope the employee here has a better situation to put him in a better mood for the holiday season.

Neighborhood rental car facility. Great choice for a local rental car need. I was able to make my…read morereservation online and secure a very competitive weekly rate. Nice selection of vehicles to choose from within my chosen rental class. Vehicle was clean and operated well... Nice gas mileage, and overall ride. Staff was friendly and professional... Efficient, check-in, and checkout process They are an excellent choice for a weekend getaway or if you need a rental car for a longer period of time.

If I could give 0 stars I would, this is the 2nd time we've had a reservation for weeks and the day…read morewe go to pick up they have no cars and no options. Save your time and money and dont use this company Update - called the company and they offered no solutions and did not help us at all. Their responses to reviews are all for show

My Name is Idris Bradley, I'm a frequent Customer with Enterprise of Round Rock. Again I like too…read moreinform the public, they never cease too WOW me by the Extreme Customer Service & Hospitality. This occasion Great Customer Service by Brian Roger's, regarding my vehicle rental, for my trip to NYC for the NY Knicks parade. My vehicle request was a mid-size vehicle. Brian offered me a tour of mid size vehicles, which I finally choose a Toyota 4 runner. I was truly happy bout my choice & was not wrong for the pick. The other Enterprise Staffs member, from the Customer Rep, as well as the maintenance team, are always cordial & respectful. Ms. Ived Garcia, Manager, seems always busy, but nevertheless greets me with pleasantries between her intersection with other Customers. I had to call Enterprise too get a extention of my rental, I was having a great time during the parade celebration ​& decided to stay past father's day, to enjoy circle line cruise with first born Daughter & Grandson. Enterprise was again Great, accommodating me, two more occasion, without notice. When I return the vehicle, Enterprise Rep Aaron Jenkins, was Great processing my return. I informed Aaron how much I liked the 4 runner & Aaron informed me of vehicles, Enterprise has in stock & also said he could have someone contact me, regarding 4 runners & other available vehicles. Again, I state, All the of Enterprise Staff of Round Round offered Great Customer Service, while providing a Great Friendly & Hospitality Environment. Much Thanks & I Truly Appreciate Enterprise of Round Rock, see You my Rental Kind Regards Idris Bradley

I needed a second car while shopping for new car. I decided to go with Enterprise and use my…read morepoints. I had to drive from Killeen to Georgetown so I went with this location. The night before I reserved it online and used my points. I arrived, was greeted and helped after the person that was in front of me. I gave my reservation info. Got checked in and was ready to pay. Then the agent asked if I had credit card instead of debt card. I said yes at home in my house in Killeen, an hour away. Why what's wrong? He explained he can't rent me a car with an out of states drivers license using a debt card. I must use a credit card. I asked well does this apply to service members of armed forces. I am a service member, with military ID and I was in uniform. He went back to asked and was told no. I asked what about my points I used for a portion of the rental. When would it be returned for me to use. He gave me a number to call about the points. I called the number and was told it takes 3-5 days for the points to appear back in my account. I then created another reservation for the one in Killeen. The Killeen location did allow me to rent with debt card and out of states drivers license. Even though I was in uniform and had military ID. I had to show my orders to TX and a copy of my pay stub. However I did take my credit card in case lol.

As someone who constantly books rental cars for work and has never written a review in their entire…read morelife. DO NOT RENT FROM THIS LOCATION OR AVIS IN GENERAL. A scam. Terrible customer service. Don't have time to fill up the EV vehicle ? That's okay they'll charge you $70 no matter the percentage level if it's lower than when you received it even though you received it with 50%?? They are rude and don't care about their customers.

Don't rent here. I booked days ahead of time. I went to pick up at my scheduled time, they were…read moreoversold and sent me away without even an apology for the inconvenience and they STILL charged me. Never again!

This location knocks it out of the park I Rent-A-Car on a…read moreirregular regular basis for vacation purposes to save the wear and tear on my vehicle. Staff here is super friendly, professional, and efficient Vehicles, for the most part are well maintained, not too heavy on the mileage and pretty clean inside and ou I know they do quite a lot of insurance business for those involved in wrecks and having to have a vehicle while there's is being repaired Making your reservations a week or so in advance, helps with the rental price I know some of their competitors sometimes are not able to honor reservations, but I have not had that problem at this location... And a few times when they did not have the class of the vehicle I reserved. They provided me with a generous upgrade.

Needed a car for the weekend, the online reservation process was quick and easy. Arrived to pick up…read morecar and they were out of what I rented, no problem, I was given a free upgrade. The attendant and I pre inspected the car for any damage, was given the keys and off I go. The only negative here was the smell of the cleaner they used. It as a very strong Lysol smell that remained with the car throughout the rental no matter how many times I rolled all the windows down. The employees were very nice and the key return drawer is very well fortified.

Apparently they are out of business. We have a 38 vehicle fleet with Enterprise long term…read moresubscriptions, and we considering working with a local company instead... Too bad.

EXCEPTIONAL BUSINESS! From pre trip to post trip, 5 stars across the board. The communication is…read moreamazing. They are always available to chat about anything i need assistance with. They are super accommodating and helpful. The quality and cleanliness of the vehicles are always top tier and great prices! Swyfly is the only rental company I use and they will continue to receive my business! Great Company!

I needed a rental and called them about noonish, was told their driver was at lunch and would have…read morehim pick me up at my residence when he returned. Charlie arrived under 30 minutes. We only had a few miles to get to their lot but enjoyed our conversation. We arrived and walked right up to the counter where Matt pulled up my reservation and got me in a car in less than 30 minutes. Did our inspection, did my deposit and was on my way from a quick and easy transaction. A week later, my car was ready. I swapped keys at the shop for pick up, got a call from enterprise and closed my account, again a very quick and easy transaction. Thank you! All staff and service were perfect!

Professional, friendly, responsive and helpful. Dalton was responsive and addressed my rental…read morereturn questions with ease. He also was able to pull up information on my rental quickly. Additionally, Brian was friendly, knowledgeable and I enjoyed our talk. Although I can't remember all of the names, I appreciate the great interactions with teams at both locations including New Hope. Thank you for your support.

Flawless car rental. Conner & Ryan were top notch. I will definitely use Enterprise again.read more

This enterprise was amazing. Ivan went above and beyond to make sure I was taken care of. Overall…read moregreat experience.

great business, the owner is very responsible and attentive. they provided me with all the…read moreinformation I needed prior to the reservation.

Great car! Very fun to drive. Cleaned inside and out when I picked it up. Michael was always very…read moreresponsive to any questions I had during the trip. Highly recommend!!

Warning - Lemons Sold Here!…read more This is a repost. Somehow my post was taken down. This is what happend to me at this dealer. I purchased a car from this dealership for my son, who was heading off to college. The Cars4uTX sticker is still on the back of what is now a broken car. At the time, it seemed like a great deal--low mileage (61,000), no accidents, everything looked clean. But after just 6,000 easy highway miles, the transmission completely failed. In my opinion, the chances that the dealer didn't know the car was on the verge of a major failure are XZERO. Just Google "Nissan transmission problems" or ask any AI platform for an overview. AI Summary on Nissan CVT Transmission: Nissan's CVT (Continuously Variable Transmission) has a well-documented history of issues: premature failure, overheating, whining or shuddering noises, and more. These problems often result in delayed acceleration, power loss, or total failure--sometimes even leading to accidents. Selling the car as-is is an option, but I'd be lucky to get a few thousand dollars for it. Fixing it and then selling it is another possibility--but honestly, unlike a dealer like Cars4UTX, I'd feel guilty passing a car with known transmission issues on to another person or family just looking for reliable transportation. All I can say is this: buyer beware with this dealership. Ask every question. Do your research. Don't expect the dealer to be upfront--they just want to move inventory. This has been a very expensive lesson for us. There are plenty of other dealerships out there. Choose wisely.

WARNING Lemons Sold Here, Undisclosed Safety and Emissions…read moreDefects, Dealer Misconduct, Emissions Tampering, Contract Pressure, & No Accountability We were referred to Cars 4 UTX/Alex & Sons for cheap used cars, but warned "be careful--they sell lemons." Our 2014 Mazda CX-5 seemed fine on the outside but hid serious issues. Dealer's own shop "passed" it for emissions, but an independent inspection found an illegal O2 sensor spacer (emissions tampering) and nearly $7,000 in needed repairs. Contracts were only in English--my girlfriend (limited English, first-time buyer) was pressured to sign alone. She put $2,000 down, and is now stuck paying $430/month for 5 years ($26,000 total) for a car that is not legal to drive. Dealer refused to provide inspection or repair records, removed the car from their website after our complaints, and never addressed any issues. We filed a DMV complaint; the dealer got to see/respond to everything, offered a vague "unwind" (buyback) but never put anything in writing. Once faced with real repair costs, he stopped communicating and tried to go through the lienholder instead. Bottom line: This place has a pattern of selling unsafe, misrepresented cars, ghosting buyers, and using procedural games to avoid responsibility. Documentation available to any agency or buyer. ADDITIONAL UPDATE: Title: Emissions Tampering, Odometer Issues, and Deceptive Inspections - Avoid Alex & Sons Affordable Review: Alex & Sons Affordable Auto Sales performed the emissions inspection for a used car we purchased from a dealer on the same lot. After purchase, we discovered a 12-mile odometer gap between their emissions test and the sale, raising serious suspicion of odometer manipulation and OBD2 resets. An independent shop found an illegal O2 sensor spacer (emissions tampering), multiple pre-existing safety and emissions defects, and over $7,000 in immediate repairs--none of which were disclosed by Alex & Sons. The follow-up emissions test failed within two weeks, proving the car should never have passed their inspection or been sold as roadworthy. Their inspection allowed a dangerous, tampered vehicle to be sold to a first-time, limited-English buyer who was pressured to sign contracts alone and with no advocate. Alex & Sons has not addressed these failures or provided documentation when requested. Other buyers report similar patterns: failed inspections, odometer gaps, review removal, and major financial harm. Avoid this shop at all costs and insist on a true independent inspection before buying from any dealer that uses their services. Documentation available to regulators on request.