I will never use budget again. They have not given me my deposit back and what they say they have…read morereleased to me is less then what I put down and not only did they give me one BS reason of why put told me 4 different reason why my full deposit was not be given back. They lie and take money that doesn't not belong to you. And there cars are not reliable. I went out of town to see family the A/c went out the second day we had it, they replaced it with the same car and gave me a day free rental. I ended up having to stay an extra day of the rental extension and called to ask if I can use that free coupon got told I could and then when I returned the vehicle the following day they told me I cannot use it and that I had to call customer service customer service explain to me why I couldn't use it but went ahead and offered to go ahead and still give me that day free due to the fact that it was a family emergency they'd also told me that they would refunding me my deposit whenever I had yet still get my refund I have called multiple times and repeatedly got a different reason why I was being charged an additional $77 first it was for the mileage it was an unlimited mileage vehicle then it was well you got an upgrade we did not get an upgrade then I got told that I was being charged for the day that I kept it which was already given to me for free and refunded my money for that when I spoke to a manager he also told me that it was for the additional day that I kept the vehicle I said that makes no sense because I was already given that day for free and it was being charged off of my card and refunded back to my card he told me that I did not understand what he was saying but I clearly did not only did they charge me once but they were charging me twice for the additional day that I was told that since it was a family emergency that I'd be able to get it for free they are still not releasing my deposit and they are still charging me the additional $77 I would not recommend this company to anybody especially if you have enough family emergency and they promise to give you the discounted a day.

This location has both Avis and Budget in one booth inside Walmart. Since it's one person manning…read morethe booth- it can be tough so you have to be patient. Salem helped us out so quick and so professionally. It was the best rental car experience of my life. We rented a Chrysler Pacifica from the airport- the tire pressure was low and was making abnormal sounds w the wheel. The threads were worn out. We rented it for a week for a Texas road trip- drove it for under a day- and didn't feel confident it would get us there safely. Hence went to this Avis to get car exchanged. Salem at this Avis car rental in Walmart worked so quick, efficiently to switch us to another Pacifica. We were so impressed. Thank you Salem!!

If I could give 0 stars I would, this is the 2nd time we've had a reservation for weeks and the day…read morewe go to pick up they have no cars and no options. Save your time and money and dont use this company Update - called the company and they offered no solutions and did not help us at all. Their responses to reviews are all for show

Neighborhood rental car facility. Great choice for a local rental car need. I was able to make my…read morereservation online and secure a very competitive weekly rate. Nice selection of vehicles to choose from within my chosen rental class. Vehicle was clean and operated well... Nice gas mileage, and overall ride. Staff was friendly and professional... Efficient, check-in, and checkout process They are an excellent choice for a weekend getaway or if you need a rental car for a longer period of time.

Horrible experience picking up this rental. I had a reservation at 12p but due to work issues I…read morearrived a bit later. Upon arrival, I was notified that no cars were ready and that they didn't have the type of car I reserved. Considering the reservation was placed well in advance of the pick up date, I'd believe this is something that should have actually been held for the customer RESERVING the vehicle or communicated to the customer before arrival. Furthermore, why aren't the cars cleaned and ready if you know you have people coming in to pick up cars regardless if it's the one they want or not. After receiving the news, I was told they only had large vehicles, okay fine by me. When given the options to choose from, I was only given the make of the car, Toyota or Hundai. This prompted me to ask the model of the cars.... they were minivans. Again, why not be upfront about this as well, don't try to hide the fact of what the car is by just offering the make of it. I immediately refused and then miraculously they also had a Durango available. Had I not rejected the "Toyota or Hundai" would I not have been offered the Durango? I expressed my frustration with the manager on duty AJ and his response was that he thought I'd want to save on gas which is why it was not initially offered. That is not your area to make a decision on. Of course I chose the Durango however, I didn't realize until I drove off that the car wasn't even given to me with a full tank of gas. Of course I called and complained. The explanation was that they do a match on gas so whatever level it is given, that is how it should be returned. Well duh but why is it not on full?. I have NEVER received a rental car without a full tank of gas. Returning the car was a total opposite experience. I believe the gentleman's name was Koolie or Kolby (I can't remember the exact name but I know he specified that it started with a K), asked about my experience and boy he shouldn't have done that! He was very apologetic and calm when receiving my feedback. He even explained to me why such things happened upon picking up the car, something that should have been provided then vs now but I still appreciate the explanation. He arranged a car for me to be dropped off and even carried my bags to the car. Based on this experience, I am not sure I'd rent with this location again.

I had a great experience renting a car at this Enterprise location. The staff is friendly and…read morecourteous even if they are overwhelmed with customers. There is always a wait if you need shuttle pick up or drop-off

The best customer service I've ever had at an Enterprise was at this location! Friendly and great…read moreattention to detail. Thank you!

Desiree, Colton, and Julius have all provided exceptional customer service.  They were very patient…read morewith me, and with my husband who called after I called the office twice.  I took a star off because the first car they gave me was somewhat dirty inside. I did arrive with no reservation, so I was lucky to even get a minivan.

Matt and Salem both are the best ! I've been renting since Nov 2024 because my credit does not…read moreallow me to by a car and I need consistent transportation and honestly these guys don't know the impact on my life that they have. Honest, friendly, professional can help with any issue. I haven't dealt with anyone else but I'm sure they would be great as well. -Tyneesha

I reserved a minivan months back and didn't get it, which I had always been concerned about. I did…read moreget an upgrade to an SUV, which I was initially bummed at but overall it did work out better than I think the minivan would have. Ultimately though I just wanted to write a review that Matheus S. was one of the kindest and most helpful employees I have ever worked with at any store, much less a car rental store. I went in with low expectations and was just so pleasantly surprised with how positive and thoughtful he was. Honestly ten stars for Matheus.

Well, I've never rented from Hertz before but since I was involved in a rear end collision with…read moreanother party's insurance fronting all the bills, State Farm chose them to get me a replacement vehicle, and Hertz was the shop choice! I swung by after stopping by my collision shop and was greeted by the friendly lady working at the front desk who took all my info, insurance and deposit. And even let me pick a gun standard/midsize vehicle to drive, which ended up being a Tesla! Smart car for dumb people, yes. Lol. Although there was a learning curve and less than 15% left to charge; there were supercharging stations in proximity and we were also able to charge the vehicle at home. It's been a stressful few weeks sorting this out being involved in insurance hell but Hertz helping me not walk in this 100 degree summer and getting me in a vehicle to drive around has been much appreciated! Can't wait for my own vehicle to return, my husband will certainly miss our rental, but now we know they're close by if we ever need a fun weekend ride :)

The 2 Clowns running this place are a joke…read more I rented 2 trucks from this location for a 1 day rental. I left in a hurry without looking at the rental receipt on my way to the airport. I figured they would have accurate information logged about the vehicles since I've never had this issue with hertz in the past. when I got back from my trip I was shocked at the additional fees they had charge me. They logged both vehicles as having full tank of gas when they were only 1/4 full. they charged me $98 for not returning a child seat even though I returned it. I was charged $300 more than I should have in fuel and child seat charges I did not accumulate. video and photos of the vehicle I rented show less miles on the odometer than were logged on my rental. trying to get any answer from hertz customer service is a joke. the employees know this and push the work load off on corporate even though it is their screw up. I will NEVER rent from this location and probably Hertz ever again.

They very efficient, friendly and provide several good services. I like they will come to you and…read moredrive you back to their facility on Leander road. The Quailty of cars at $50 a day are not consistent. One time you can get a new hybrid with low miles or a 2 year old Chevy with over 53K. Some staff are unfriendly.

If I could give the location on Austin Avenue negative stars I would. Hayden is unprofessional,…read morecondescending, and needs extensive customer service training. Please choose a location other than this one. I had a confirmed appointment and reservation, Hayden called the morning of and said it's not his fault he doesn't have any cars. I tried to reach a resolution and Hayden was beyond unhelpful. How Hayden is in a position of management is surprising. Enterprise must not offer training or customer service expectations, Hayden has zero of these characteristics.

I've been coming here for over two years and won't go anywhere else. They always do a great job…read moretaking care of both my wife's car and mine. Honest, reliable, and quality work every time. If you're looking for a trustworthy auto shop, this is the place.

Unfortunately, I have to retract the review I did of Christian Brothers automotive in Leander…read moreTexas. It is long overdue, but I was hoping we could find a solution to the problem . We had several thousand dollars worth of work done on our very old 2005 Dodge Durango. It needed a variety of things done the biggest ticket items being the air conditioning, along with many battery problems that once we got the vehicle back had not been corrected. The air conditioning items that had been installed lasted for 2 days. When we took our vehicle back the solution offered was to put a new ac compressor in which would be another 2+K$$$ I feel we were "taken to the cleaners". I'm so disappointed. We prefer to support local business but now my thoughts it shifted to buyer beware.

Place was great. Glen took care of my needs and was able to find an item I left in their car 4 days…read moreafter I returned it. Thank you Glen, made this rental process so easy and enjoyable.

1. Hertz - reservation for 12 arrived a little after 12 with the tag in my reservation as shown…read morethey will hold the car. Arrived at this location at this location just after 12 and multiple employees inside helping other customers. Refused to open the door and simply pointed at the closed sign. I was one of two customers outside. 2 Hertz employee - One of two employees behind the counter w a large beard guy behind the counter came out with a customer and asked if he can help me but just said no despite what hertz notes in the app. When taking a picture of the phone number on the door to Hertz he assumed I was taking a picture of him turning around smiling at me behind the locked door and posing with a thumbs up. Feel sad for this individual for Hertz short coming but also his behavior cause he was obviously not in the best of places. Hope this review invokes change to your system @hertz because this does not exude alignment with what cx should be as a presidents circle member and frequent renter. Even as a regular everyday renter this is a poor experience. Asides from the disruption to visit loved ones for the holidays having to spend an additional 80 dollars to uber to the airport to rent a car, uber back and forth from this location to the tune of 30 dollars, it was a poor experience in business standards. Do better and hope the employee here has a better situation to put him in a better mood for the holiday season.