I attempted to rent a minivan from this location and had a very concerning experience with an…read moreemployee named Salem. Before I signed any paperwork, my credit card was already charged. When I was later given the rental agreement, I noticed optional insurance coverage had already been added and marked as accepted, with initials requested afterward. When I questioned the charges and stated that I did not want the optional insurance, Salem told me that the insurance "had to be charged because it was the holiday" and implied this was how totals were increased. When I refused to sign for coverage I did not authorize, I was told to "get my stuff and leave." When I attempted to ask additional questions about the charge already placed on my card, he threatened to call the police. At no point should a customer be charged for optional coverage before consent and signatures are provided. I am currently working with the corporate office to address the issue and dispute the unauthorized charge. Salem said he was the manager so i doubt anything will be corrected there I ultimately went to Enterprise instead, where they handled the rental professionally and got me taken care of immediately.

I will never use budget again. They have not given me my deposit back and what they say they have…read morereleased to me is less then what I put down and not only did they give me one BS reason of why put told me 4 different reason why my full deposit was not be given back. They lie and take money that doesn't not belong to you. And there cars are not reliable. I went out of town to see family the A/c went out the second day we had it, they replaced it with the same car and gave me a day free rental. I ended up having to stay an extra day of the rental extension and called to ask if I can use that free coupon got told I could and then when I returned the vehicle the following day they told me I cannot use it and that I had to call customer service customer service explain to me why I couldn't use it but went ahead and offered to go ahead and still give me that day free due to the fact that it was a family emergency they'd also told me that they would refunding me my deposit whenever I had yet still get my refund I have called multiple times and repeatedly got a different reason why I was being charged an additional $77 first it was for the mileage it was an unlimited mileage vehicle then it was well you got an upgrade we did not get an upgrade then I got told that I was being charged for the day that I kept it which was already given to me for free and refunded my money for that when I spoke to a manager he also told me that it was for the additional day that I kept the vehicle I said that makes no sense because I was already given that day for free and it was being charged off of my card and refunded back to my card he told me that I did not understand what he was saying but I clearly did not only did they charge me once but they were charging me twice for the additional day that I was told that since it was a family emergency that I'd be able to get it for free they are still not releasing my deposit and they are still charging me the additional $77 I would not recommend this company to anybody especially if you have enough family emergency and they promise to give you the discounted a day.

Neighborhood rental car facility. Great choice for a local rental car need. I was able to make my…read morereservation online and secure a very competitive weekly rate. Nice selection of vehicles to choose from within my chosen rental class. Vehicle was clean and operated well... Nice gas mileage, and overall ride. Staff was friendly and professional... Efficient, check-in, and checkout process They are an excellent choice for a weekend getaway or if you need a rental car for a longer period of time.

If I could give 0 stars I would, this is the 2nd time we've had a reservation for weeks and the day…read morewe go to pick up they have no cars and no options. Save your time and money and dont use this company Update - called the company and they offered no solutions and did not help us at all. Their responses to reviews are all for show

I've been using this branch for work and personal travel and they're always very accommodating…read more They might be busy at times but consistently greet customers with a smile and are super efficient. Giving 4.5 because there's always room for improvement and the team here is hardworking and focusing on being better each time I come in.

Confirmed reservation, even spoke to someone at the location, got a call just before they closed…read morethat they had no cars...no suggestions, no assistance, ridiculous and poorly managed.

This review is specifically for their team member Ived, who went above and beyond to help me with…read moremy issue at the Missouri City location. I rented a car from Cedar Park location and returned it in Missouri City TX Highway 6 Location. I returned it within 24 hours at Missouri City, and the team member there told me they will release the charge so that the Cedar Park can complete the entire charge. I had a weird gut intuition after leaving back home that I didn't get any full confirmation. So I ended up calling the Cedar Park location to confirm it went through. Turns out, the Missouri City team member didn't even do it. So then she said she'll call that location to see what's going on. Typically the procedure should be they do it right away after the car is dropped off but they didn't! So she said still no answer from them. So she went above and beyond to think out of the box and called another enterprise to find someone else who works there to get a hold of them. She even had me stay on the line with her to make sure it was processed. At the same time, I was so nervous I'd be charged because the time is already after 24 HRS. But she reassured me it wouldn't be charged. The Missouri Team member didn't follow the correct protocol. I so appreciate Ived, because she really thought through how to best help me. Honestly, such amazing customer service and if you have any one help you at the Cedar Park location, I highly recommend Ived! She's outstanding and such an amazing team member and asset to their team!

I usually have good service during the week. The weekends to rent a vehicle here is just a zoo…read more Definitely not like the commercials. Long wait times even with a reservation. Total disorganization and poor communication. The customers are frustrated and a little communication with the customers would go a long way. Who runs this place? Really bad

Matt and Salem both are the best ! I've been renting since Nov 2024 because my credit does not…read moreallow me to by a car and I need consistent transportation and honestly these guys don't know the impact on my life that they have. Honest, friendly, professional can help with any issue. I haven't dealt with anyone else but I'm sure they would be great as well. -Tyneesha

I reserved a minivan months back and didn't get it, which I had always been concerned about. I did…read moreget an upgrade to an SUV, which I was initially bummed at but overall it did work out better than I think the minivan would have. Ultimately though I just wanted to write a review that Matheus S. was one of the kindest and most helpful employees I have ever worked with at any store, much less a car rental store. I went in with low expectations and was just so pleasantly surprised with how positive and thoughtful he was. Honestly ten stars for Matheus.

Well, I've never rented from Hertz before but since I was involved in a rear end collision with…read moreanother party's insurance fronting all the bills, State Farm chose them to get me a replacement vehicle, and Hertz was the shop choice! I swung by after stopping by my collision shop and was greeted by the friendly lady working at the front desk who took all my info, insurance and deposit. And even let me pick a gun standard/midsize vehicle to drive, which ended up being a Tesla! Smart car for dumb people, yes. Lol. Although there was a learning curve and less than 15% left to charge; there were supercharging stations in proximity and we were also able to charge the vehicle at home. It's been a stressful few weeks sorting this out being involved in insurance hell but Hertz helping me not walk in this 100 degree summer and getting me in a vehicle to drive around has been much appreciated! Can't wait for my own vehicle to return, my husband will certainly miss our rental, but now we know they're close by if we ever need a fun weekend ride :)

The 2 Clowns running this place are a joke…read more I rented 2 trucks from this location for a 1 day rental. I left in a hurry without looking at the rental receipt on my way to the airport. I figured they would have accurate information logged about the vehicles since I've never had this issue with hertz in the past. when I got back from my trip I was shocked at the additional fees they had charge me. They logged both vehicles as having full tank of gas when they were only 1/4 full. they charged me $98 for not returning a child seat even though I returned it. I was charged $300 more than I should have in fuel and child seat charges I did not accumulate. video and photos of the vehicle I rented show less miles on the odometer than were logged on my rental. trying to get any answer from hertz customer service is a joke. the employees know this and push the work load off on corporate even though it is their screw up. I will NEVER rent from this location and probably Hertz ever again.

They did not return my $50. Getting them on the phone was next to impossible. The did not seem to…read morehave knowledge of their own business.

If I could give the location on Austin Avenue negative stars I would. Hayden is unprofessional,…read morecondescending, and needs extensive customer service training. Please choose a location other than this one. I had a confirmed appointment and reservation, Hayden called the morning of and said it's not his fault he doesn't have any cars. I tried to reach a resolution and Hayden was beyond unhelpful. How Hayden is in a position of management is surprising. Enterprise must not offer training or customer service expectations, Hayden has zero of these characteristics.

My 2012 Toyota Tundra (AKA "The Beast), needed some service done. Now I normally take care of all…read moremy maintenance such as brakes, tune up's etc. I have a trust issues with other mechanics and dealerships. But this was fluid service, (the nasty stuff) trans fluid flush and fill, brake fluid flush, rear differential drain and fill, + my AC wasn't cooling as well. I did my homework and gathered about 5 estimates for this service from local shops and Toyota dealerships. Prices were coming in anywhere from $1000 - $1500. I stopped in at Christian Brothers in Leander on Sonny Drive and spoke to Brandon. He text me a written quote, which came out about half of what the other shops were asking. They also give a "Veterans/First responders" discount. Their work was professional, and they communicated with me all the time. They sent a video of a free service inspection of my truck, pointing out any areas of concern. I think I've found my back up mechanic for anything I can't do or just don't want to. Thanks Brandon and the team at Christian Brothers in Leander. My truck drives straight and the AC works like new. Michael C. - Georgetown, Tx.

UPDATE to owners response (Check Photos):…read more I strongly dispute the claim that my vehicle had "years of neglect." I have documentation showing I received consistent oil changes and maintained the vehicle. If Christian Brothers is going to make that public statement, I am requesting that you provide the specific records, dates, inspection findings, and supporting documentation you are relying on to claim neglect. My concern remains the same: I paid for major repairs, the vehicle failed shortly after, and my concerns were not meaningfully investigated. I am not asking for assumptions -- I am asking for documentation, accountability, and a fair resolution. The central issue is the timing. I drove my vehicle without engine failure for months before bringing it to your shop. After relying on your diagnostics and authorizing nearly $4,000 in repairs, I picked the vehicle up and the engine failed within a day. Given that timeline, attributing the failure to "years of neglect" without supporting documentation is an overreaching conclusion that appears designed to shift blame rather than address my concerns. I repeatedly informed the shop that I was preparing for a long trip and wanted everything thoroughly checked before approving repairs. I was told further diagnosis could not be completed until the turbo work was done. After the repairs, I was told the vehicle was good to go, which led me to believe all necessary inspections had been completed. The engine failed within a day of pickup, which is why I continue to question whether everything was properly diagnosed before the vehicle was returned to me. _____________________ My experience with Christian Brothers Automotive Leander has been extremely frustrating. I brought my Hyundai Tucson in for major repairs totaling nearly $4,000. Before authorizing the work, I specifically asked that the vehicle be thoroughly diagnosed and that any known issues or potential issues be identified so I could make informed decisions. Shortly after the repairs were completed, the vehicle developed severe engine knocking and became inoperable. The timing alone was alarming. I expected the shop to take my concerns seriously and work collaboratively toward answers. Instead, I was largely left to manage the situation myself while dealing with towing expenses, rental costs, missed work concerns, and the stress of being stranded with my child. The biggest issue for me has been customer service after the failure occurred. Communication became difficult, and I felt that my concerns were dismissed rather than investigated

I had an extremely frustrating experience with this Hertz location. I booked my rental through my…read moreemployer and was given a confirmed reservation for 12:00 PM. When I arrived at 12:00 PM, the location was already locked, they close at noon. The doors were locked, and despite workers being at the computer, no one would let me in or help me pick up the vehicle that Hertz had confirmed for that exact time. It makes absolutely no sense to allow customers to book a reservation at the same time the location closes. If a noon pickup isn't possible, the reservation system shouldn't allow it. To make matters worse, I'm pregnant and was left stranded with no rental car and no assistance. A confirmed reservation should mean the vehicle is actually available for pickup, not that you arrive to locked doors.

1. Hertz - reservation for 12 arrived a little after 12 with the tag in my reservation as shown…read morethey will hold the car. Arrived at this location at this location just after 12 and multiple employees inside helping other customers. Refused to open the door and simply pointed at the closed sign. I was one of two customers outside. 2 Hertz employee - One of two employees behind the counter w a large beard guy behind the counter came out with a customer and asked if he can help me but just said no despite what hertz notes in the app. When taking a picture of the phone number on the door to Hertz he assumed I was taking a picture of him turning around smiling at me behind the locked door and posing with a thumbs up. Feel sad for this individual for Hertz short coming but also his behavior cause he was obviously not in the best of places. Hope this review invokes change to your system @hertz because this does not exude alignment with what cx should be as a presidents circle member and frequent renter. Even as a regular everyday renter this is a poor experience. Asides from the disruption to visit loved ones for the holidays having to spend an additional 80 dollars to uber to the airport to rent a car, uber back and forth from this location to the tune of 30 dollars, it was a poor experience in business standards. Do better and hope the employee here has a better situation to put him in a better mood for the holiday season.