Well, I've never rented from Hertz before but since I was involved in a rear end collision with another party's insurance fronting all the bills, State Farm chose them to get me a replacement vehicle, and Hertz was the shop choice! I swung by after stopping by my collision shop and was greeted by the friendly lady working at the front desk who took all my info, insurance and deposit. And even let me pick a gun standard/midsize vehicle to drive, which ended up being a Tesla! Smart car for dumb people, yes. Lol. Although there was a learning curve and less than 15% left to charge; there were supercharging stations in proximity and we were also able to charge the vehicle at home. It's been a stressful few weeks sorting this out being involved in insurance hell but Hertz helping me not walk in this 100 degree summer and getting me in a vehicle to drive around has been much appreciated! Can't wait for my own vehicle to return, my husband will certainly miss our rental, but now we know they're close by if we ever need a fun weekend ride :) read more

The 2 Clowns running this place are a joke. I rented 2 trucks from this location for a 1 day rental. I left in a hurry without looking at the rental receipt on my way to the airport. I figured they would have accurate information logged about the vehicles since I've never had this issue with hertz in the past. when I got back from my trip I was shocked at the additional fees they had charge me. They logged both vehicles as having full tank of gas when they were only 1/4 full. they charged me $98 for not returning a child seat even though I returned it. I was charged $300 more than I should have in fuel and child seat charges I did not accumulate. video and photos of the vehicle I rented show less miles on the odometer than were logged on my rental. trying to get any answer from hertz customer service is a joke. the employees know this and push the work load off on corporate even though it is their screw up. I will NEVER rent from this location and probably Hertz ever again. read more

Hertz Rent A Car - Car Rental Near Me - Cedar Park, Texas

Don't charge me for items I did not request! I was never asked about insurance. They knew i did not have a reservation so they gouged me with 250 dollars for one day! read more

This Cedar Park location is in a small strip mall and it doesn't have a ton of car options. The person that helped me was lovely and was kind enough to upgrade my vehicle. But to be fair, he did it because the car they were planning on giving me had a broken trunk latch, and I needed to use the trunk space for my trip. As much as the upgrade was nice, the car did come with an almost empty tank of gas, so my first stop was to Costco to get it filled up. Would I rent here again? Probably as work prefers Hertz and I don't want to drive down to the airport. read more

Hertz Rent A Car - Car Rental Near Me - Cedar Park, Texas

Guy at the desk was very nice, got a brand new car as my rental, got charged exactly what I signed up for (the toll flat fee up front was definitely a good call). Only con might be that their hours are bit short, but key drop box worked fine. read more

Just rented a car to help move my daughter into her dorm. The pickup was easy and quick and the drop off was the same. The best part is that I was having an issue getting back home because I was going to uber and for some reason uber was erroring out on me every time I tried to confirm pickup. These guys stepped up and gave me a ride home. Great service! read more

Definitely will not be renting from this location again!! If you can choose a different location I would do so. Rude. Unprofessional and just all in all not the cleanest. read more

I've always has great experiences at Hertz Cedar Park. As a Hertz Gold member, I am able to come in grab my keys and go! This last time, I extra appreciated Nickola. When I walked in I was greeted by Nickola, then she checked my license. After a few questions I was in my rental, in less than 2 minute of arriving. When I had a concern with my rental, Nickola put me in a vehicle that she was more comfortable with. She kept telling me that safety was a priority and she wanted me to feel safe. During the entire process, she was friendly. When stopped her in the parking lot while she was helping another customer, she let know she would help after she finished with that customer. They typically have a great car selection. read more

This is the worst Hertz location I have ever been to. The counter staff is rude and not helpful at all. Extremely unprofessional

I think there is only one person who works at this location ... We had a good experience picking up but not extending the contract. We had to extend the rental period and I was in Dallas and Mrs. Texas was in California. We both called but they were busy with customers and they were supposed to return our calls, they never did. I finally called back the next day and told them I'm not leaving my number so I was put on hold. I was on hold about ten minutes. I explained the situation about the extension and asked if we would get the State Farm rate, per our agent telling us we should, as our insurance coverage had already been utilized during this rental. They said they're not obligated to that no matter what State Farm says and we would be charged the full day rate beyond the insurance coverage. Fortunately my sons car will be ready today or Monday so here we are standing in a line out the door waiting our turn, and yep, just the one person working the counter and the phone. While we were here they were telling a customer they were going to be charged a mechanics fee because the check engine light came on and the customer didn't notify them immediately. I don't rent vehicles often but there seems to be a lot of charges that customers are not aware about unless you read the fine print. I'm a Hertz Gold Member but I do not think I'll use this location again. read more

Hertz Rent A Car - Nice Nissan Rouge - Car Rental Near Me - Cedar Park, Texas

I'll begin with that the gentleman who helped me was really really nice. If I were just rating him it would be 5 stars for sure. Unfortunately the car I was provided was at best a 3 star. Someone had clearly smoked in the car before I had it because although the fabric of the car didn't smell, you could smell it coming from the air filter every time you started it up. And while the inside of the car was clean, the outside had clearly not been washed. In addition, the Service Due notification came on during my trip. I will likely use the Round Rock location instead in the future. read more

Can't say anything about their rentals because I can't talk to anybody there. Website says they close at 6 during the week, but they were closed when I got there at 5:10 on Wednesday. Saturday is supposed to be noon, but they were closed at 11:45. Phone calls are a joke as it always rings and rings and then disconnects. read more

This Hertz location is a joke. I went during my lunch hour to pick up a vehicle and there was one agent working and five people waiting to pick up a vehicle. I left after 10 minutes and called them to cancel. The agent put me on hold but walked around with the phone in his pocket unmuted while assisting another customer. I love Hertz but will never rent from this location again read more

First, I reserved my car online and they only had sub compact or SUV, no midsize. I explained my situation, out of town, car broke down Christmas Day, and that I had to get back to Houston and would probably need to return it there. With her supervisor there, She said no problem and that there is a $10 fee and mentioned there may be additional charges. I specifically asked, what do those range and what have you seen? She said nothing more than additional $10 and she said she's been working there 19 months. The supervisor should have stepped in to clarify because she was quick to step in when we asked about liability from hail damage due to a potential storm that night. So cool, I'll return in Houston because my car isn't fixed and I'll rent another to come pick it up. Wrong, I call in to drop off and they said I'd owe $860 instead of my original $280. The girl in Houston said she's been there 2 weeks and has seen inter city transfers from $60 - $600.I called different locations to check drop off fees and they told me the same thing the 2 week employee had told me. At this point I know I was lied to. I called corporate to be told there was nothing they could do and that it was up to the stores. I requested a corporate supervisor and was on hold over 15 min before giving up on them. Be prepared to deal with BS rental contracts that out you at their mercy. They should have full, honest transparency with fees. read more

Hertz Rent A Car - Car Rental Near Me - Cedar Park, Texas

I returned the vehicle on May 19th 2023. I paid all fees including outrageous toll fees. Outrageous convenience fees. Still awaiting $400 deposit. Paid well over $7000. The other day they attempted to draft $245 in toll fees. I've tried on numerous attempts to contact them . Good luck trying to reach someone. I am so frustrated with Hertz. I DO NOT owe any tolls. Haven't had the vehicle in two weeks. I believed the person that's driving the car is connected to my account. This journey has been a complete nightmare. I was told by a Hertz administrator that I would be getting an answer on my deposit in two business days. It's been 5 days with no response. I COMPLETELY advise not to do business with company. Especially being a Diamond Uber Driver. read more

I completely agree with all the other reviews saying don't come here. This was a horrible experience. I book online. The morning of pick up, they tell me they have no cars and to call another location. I call the other location and they hung up on me twice. I call back this location and ask for them to cancel. He said he cancelled it. He called back two hours later and told me it wasn't cancelled and that I needed to call a number to cancel. I told him I don't have time for that so he said he would call. He did call and hung up as soon as he automated message come on and left me on the phone. I was on hold for 20 minutes. I will never be going to hertz again. read more

I was nervous about renting a car here because of all the negative reviews, but I had a great experience a couple weeks ago. I got the size of car I requested and it was clean. Veda was great at explaining certain aspects of the car to me and she was great explaining the different options with the toll roads there in Austin, which I was not familiar with. She made sure I got a receipt upon returning the car and the other staff members in the room were very friendly. I would definitely rent from them again. read more

Excellent customer service, reserved and picked up all in the same day. Terrible experience with another business ( Enterprise) Hertz took care of us. Nice selection of vehicles and very fast in and out day of pick up read more

Do not recommend. I opted to use them because they saved me $50 from my normal Enterprise rentals (located right behind them for those smarter than myself). Paid the fees, reviewed the receipt and confirmation email that said if you cancel shortly before your rental there would be no refund. I give them my debit card used for the reservation and my ID when it was finally my turn. He then tells me that he will be charging my card $500 to rent the car (as a deposit). WHAT?! Dumbfounded, I asked this con artist to confirm and he confirmed that they want to hold $500 to rent a car for 24-hours. $560 is what you need to have on you to rent a car for 24-hours here...these people are crazy. Walked the short distance to Enterprise...paid the $50 extra for the rental...drove away. Will never ever use Hertz again. read more

Beware...cars are NOT BEING WELL KEPT... I GAVE HERTZ IN C.P....Another Chance given to the local edition in my neighborhood...CEDAR PARK Tx..... Embarrassing smell of vehicle..cleaninliness was TOTALLY NOT THE BEST... HAD A SMELL OF BOOTY..... Smudges on ALL windows...NOT CLEAN....AT ALL... with all of the germs floating around....made me feel as though I needed to have my ENTIRE BODY MASKED..... I cleaned the windows MYSELF..in the parking lot of Hertz in Cedar Park... Had the vehicles cleaned the following day....WASH N ROLL...because of the filth....BULLSHIT...IF YOU ASK ME....... That's is NOT my job...and all is said to me is WE ARE WORKING ON GETTING A contract to clean the cars..... Really PEOPLE....WHY IN THE HELL are you renting cars that are NOT cleaned... Had to get the tires checked... TIRE PRESSURE...LOWWwwwwwwww... All tires were inaccurately inflated..... 27psi.....42psi....38psi...51psi.....WOW...HERTZ..... The clerk change like they change clothes...weekly...monthly.... No one HAS a clue on what the HELL to do........ SAD...SAD...SAD....SAD...SAD...SAD...SAD...SAD...SAD...SAD...SAD...SAD...SAD...SAD... ALL ABOUT MAKING MONEY HERTZ...CUSTOMERS DON'T MEAN ANYTHING..... read more

I am not a customer. There was no customer at this location. I walked there on Thursday 330 where I find a African guy in the store. I am a store manager and also African at a different company. I went there to marketing my business and also to gain knowledge about the business, because I'm also a driver I might need help in something or I have customer who are drivers and they might need some help about something and I can direct them to this company but the guy in the store Was super rude to me. He told me to find employees outside who work for this company to marketing with them, but I went to the company to talk to him about it and he kicked me out. He tell me to get out the store that was super disrespectful. I didn't like that. if you guys couldn't get better and customer service that would be great because the only thing I went there for was to gain knowledge about the company and exchange my knowledge about my company read more

Warning, you will be charged 500 dollars on top of your reservation if using a debit bank card, no where was this mentioned in our agreement when we booked the car. Stay away and use another car rental business. read more

I'm surprised that these people are still in business, or that a class action lawsuit hasn't been filed against them. Their business practices are beyond criminal. They charged me $417 for a two day car rental. There's no way anything was wrong with the car because they never even went and looked at it, they just told me that my receipt had been emailed to me. I brought it back in perfect condition with the gas tank full. There's NO excuse. Well I was waiting for my ride to come pick me up after I dropped off the rental car, there was another couple yelling at one of their employees for similar reasons. read more

We made a reservation and when we arrived at the time we were supposed to pick up there was a sign on the door written in pen that they are closed. I had to call a different hertz rental nearby for them to open the door. A man met us at the door he was a large overweight man and was extremely rude and not helping us regarding our rental. He stated he called us letting us know they canceled our rental because there are no vehicles available. This is a lie because when I look at my phone history no one called us back nor did I receive an email stating this. Horrible because we are now scrambling to find a vehicle. I am so upset and they charged us for this vehicle. read more

Bait and switch! Fine print not available during the reservation process but posted on a piece of paper at the counter. If Hertz "Go's the extra mile" it's to leave you stranded another mile away!! My new Hertz slogan "Never Hertz again." read more

Do not rent from this location. They are unreliable I made a reservation three weeks in advance for a 12 passenger van and three days prior to pick up I get a phone call saying oh by the way we don't really have that vehicle anymore and we're going to be closed on the day that you were to pick it up They didn't care that they were messing up my plans nor did they offer comparable vehicle. Oh they offered something smaller seven passenger and also offered it at double the price and what my original confirmation was for and Dave from the location thought that that was more than acceptable. When I said if it was your own money would you except a smaller vehicle for twice the amount of money and his comment was "do you want it or not " yeah great customer service Dave I would avoid that location at all cost. read more

Very friendly staff . Whether I needed a car same or a few days in advance they had it ready to go. Very easy process

I called 4 hrs before I was suppose to get my car to tell me I'm out of luck they don't have it. I got upset so they hung up on me. Do not use this place. read more

Horrible customer service! The guy at the front desk has the personality of a rock. They did not have my reservation on file and had to put up a $200 deposit, even though it was through insurance. While I was on the phone trying to resolve it, the employee took pictures of the car and came in here with m keys and sent me on my way. I asked if we need to go over together and he said no I already emailed you the pictures. Several times throughout the two weeks I had the car I tried to contact the office and was unable to get through so I had to go to the Hertz office. The key fob battery went out and they did fix that. When I return the vehicle he did not have time, same guy, to go through and look at the car with me. So I dropped off the keys and two days later I get $170 charge on my credit card. Tried to contact them and could not get through. Drove up there and they said it was due to excessive pet hair. I explained I never had a pet in the vehicle and he showed me some pictures with white fur on carpet and I don't even have a pet with White fur. I asked to speak to the manager, and after waiting about 25 minutes manager came out, took my information and assured me he would contact me within one hour. That was five days ago!!! do not use Hertz, go with enterprise!! read more

Absolutely horrendous service. I called and made an appointment for Hertz pickup at 12:30pm. They never showed up to pick me up. I called at 12:30pm when I didn't notice anybody and they put me on hold for 49 minutes. Their excuse was "you're supposed to notify us that you're otw". 1) that was never instructed to me. 2) what is the point of an appointment if I have to reconfirm? How am I supposed to call you to let you know I'm on the way if you're gonna put me on hold for 49 minutes? I made a new "appointment" on Monday, but I don't see how this experience is gonna be any different? Absolutely terrible experience. read more

So I go into hertz to rent a vehicle , they ask me for my ID and a credit card. The young lady at the desk " tosses " my card back at me and says" YOUR CARD IS FAKE WE CANT EXCEPT IT". I'm like what the heck? What do you mean it's fake? So I'm confused on why or how this UNPROFESSIONAL girl would know or say something like that. I'm mean is that HErtz policy??!! So I asked for a mng tell her what happened and she pretty much was like " well I didn't say it was fake". We can't except it our machine doesn't read it. Wtf! Wow really F@&! Hertz DO NOT DO BUSINESS THERE!!! You could of lied to me and said " sorry our machine is acting up" vs embarrassing hard working customers! Smh. read more

Great Hertz location! I worked with Ryan this past week to get into a rental car after my wife got into a small fender bender. My insurance company set me up with a reservation for this location, and I got a car right away without having to wait. Ryan was very thorough in explaining everything, and now they take photos of the inside and outside of the car before you rent to make sure you are 100% satisfied with the condition of the car. Will definitely be using them again! read more

Absolutely terrible customer service, I've been calling this location for about the last hour now and no one is answering the phone. And because I don't have a car I don't want to spend money extra money to get there and then tell me that they don't have any cars available. But how would I know if they have any cars available if they don't answer the phone!!!! read more

I went there knowing enterprise had a whole thing about how they will give you a ride so when I dropped my rental off the man behind the counter asked if I needed a ride so I said yes I do. He processed to ask me what my address was to where I needed to be dropped off at so I have this information to him. Then he was in his phone okay fine but here is the best part of this story he shows me his phone and says oh look their is another enterprise right by your location you need to call them or get a ride there to have them come and get you. So I need a ride and I have to do your work for you it was a horrible experience read more

Worst service I've ever received. Customer service non existent and nothing but rude staff. Would put zero stars if possible. I would suggest visiting the enterprise next door instead. read more

COVID WARNING- I WOULD NECER recommend this location or HERTZ to anyone. Bad experience all around. I was told my vehicle would be ready at 4:30p. I waited until 6:45p to get it. The vehicle was filthy. I spent 2hrs of my time to clean it before starting my trip. You would think in the times of COVID, HERTZ would hold to their standards they advertise of disinfecting vehicles in between rentals. I expressed all of my concerns with the branch manager, Muyiwa Oyenubi, who was impolite and offered very little for the inconvenience. He was not professional and down right rude. I followed up with corporate and received the same results. I WILL NEVER RENT ANOTHER VEHICLE FROM HERTZ!! Muyiwa Oyenubi was a bad representative for the company and the poor service continued when I phoned the customer service line, which was outsourced in another country. NEVER read more

"0"stars I spoke with the manager at 5:30pm who was very nice and ensured me my truck would be ready at 6pm. They did not have the exact truck I wanted but he was able to work with me. I got to the location at 6:03pm as my wife and 2 daughters were dropping me off A man was locking the door on his way out. I said I had a reservation and that I talked to the manager about being able to pick up my truck. This guy just continues to walk through the parking lot and saying " sorry bro it's 6 we're closed" I said, sir I confirmed with the manager for my truck. Again I got..."nope we're closed it's 6 good luck next time". This guy did not even stop to ask my name or try to help in anyway. I have never been so disrespected in my life and in front of my children. To the manager- thanks for trying to help initially , but I don't know who this shaved head 20 something man that worked till 6pm and not a second later at the hertz rental in cedar park at north bell blvd on 3/22/2022 was but he could use some customer service training. Hertz- don't hire people like this. You have lost my business for life. read more

I absolutely Love renting from this Hertz location! Very friendly staff, super easy to get in and out, and a very nice selection of vehicles. Marisa and Bayonni are absolutely PHENOMENAL! Any time I come in, they are always a pleasure to speak with and be around. They both go above and beyond to make sure you are taken care of. I highly recommend this Hertz location! read more

I have rented many cars and this is the first time my reservation has not been honored. Full disclosure we did arrive 3 hours after our reservation time. Staff (Derrick) seemed completely clueless and said we would need to wait an hour for a car to be cleaned and put into inventory before he could even tell us the price of the bait and switch car he wanted to put us in. Completely unconcerned, unapologetic, and unprofessional. Will never rent at this location (and possibly Hertz) again. read more

The worst experience ever!! I got hit by someone and this is who her insurance deals with. I do my due diligence and called to let them know what I need (full size car) same thing I drive now. I get here and these assholes want to give me a Yaris!!! When I tell them that's not going to work, that I specifically called and told them what I needed they then say well we dont have any cars available. This is damn ridiculous and I will NEVER deal with these people again!!! What a joke! read more