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    Aviator Nation

    3.1 (132 reviews)
    Closed 10:00 am - 9:00 pm

    Aviator Nation Men's Clothing Photos

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    Ray M.

    I ordered a few size XL items online. The items I wanted happened to be on sale, so I thought, "Why not?" When my items arrived a few weeks later, everything was size small. Thinking I had made a mistake, I checked my online order and discovered I had been sent the wrong size. How can they get this so wrong? We all make mistakes, so it was no big deal. I was going to visit Venice Beach and decided to take my merchandise to the Venice Beach AN store to exchange my items in person. The store is located on a stretch of trendy Abbot Kinney Ave. The store itself is lovely and well-maintained, with inventory displayed at every table, shelf, and counter. Customer service, on the other hand, was the reason for my one-star review. No one welcomed me, no one ever approached me while I browsed the store, nor was I so much as acknowledged while I walked down each aisle. This was a significant failure on the employees' part, as customer service is a considerable item in my book. I finally had an employee make contact with me when I approached the counter. I inquired about exchanging the small-sized items I had received in error. I was advised that to return any items, they would need to be approved by a manager. Believing that this young female employee did not hear my request, I made it clear that I was not trying to return anything but was solely seeking to exchange a few items for a larger size. Once again, I was advised that it would have to be approved. Ohh ok. I waited a few minutes, hoping this employee would speak to someone, but oddly, she never moved or spoke to anyone. After a few minutes, I asked, "Sooo, are you going to have my request or?? What are we doing??" The female employee replied, "Oh yes. It has been approved, but you can't receive the sale price, so you'll have to pay our current full price". WHAT! "First of all, who made this decision, and second, this was NOT my mistake". After going back and forth a few minutes, the female employee finally agreed to exchange my items for new ones, and as soon as I was done, I practically flew out of the store. The merchandise is good, but customer service was a HUGE turnoff for me. For this reason, along with all the negative reviews, I may never purchase another item from Aviator Nation.

    Erika M.

    I love, love, love Aviator Nation because it is effortlessly chic, super comfy and it looks stylish with minimal effort. This brand is definitely relaxed, casual and not designed for staying at home. The vintage distressed retro inspired pieces are a plus for me. My reason for 3 stars is because of their customer service and/or return policy. I ordered a sweatshirt on line (size L) with a 20 percent discount. When I received my package it was a size XS. This is the second time that I received an on-line order with the incorrect size. As soon as I noticed the size, I knew I wanted to exchange it for the exact same item in the correct size. I visited the location near Venice Beach and was upset because I walked into the store and explained to the employee that I received the wrong size and wanted to exchange it for the correct size. At that point, I did not accuse the company of sending me the wrong size. Even though I know I ordered a large and this was the second time that this has happened. Once I was complete with my explanation the employee advised they did not have any more of the same sweatshirts and she was unsure if I could return it. I asked if I could get the same item in a different color and she replied with a yes. She went on to ask another employee if they had any in stock. The employee replied with a "NO." I walked up to a table that had a variety of sweatshirts and looked directly at the item I was looking for. I pointed it out and the employee said, oh I didn't know we had any left. I asked for my size and went back to the cash register with the original employee that was assisting me. Once she started the transaction, she said she wasn't sure if she could give me the 20 percent off. Really? You had to ask a manager, if I can get the discount on the same item, just a different size. That's ridiculous, when you are paying $200 for a sweatshirt. Needless to say. I will most likely not purchase anything on-line anymore because of their return policy. If it is discounted and their mistake, I DO NOT want to be stuck with an over priced piece of clothing that will stay in my closet. Their return policy should be a bit more flexible, when you are paying that much for super casual clothing.

    Poor quality. Piling all over. Customer service sucks. Every excuse in the book and they disappear mid convo instead of making it right. Never ever again.

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    8 years ago

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    10 years ago

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    16 years ago

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    14 years ago

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    10 years ago

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    10 years ago

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    13 years ago

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    13 years ago

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    13 years ago

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    11 years ago

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    11 years ago

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    12 years ago

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    Page 4 of 4

    Ask the Community - Aviator Nation

    Review Highlights - Aviator Nation

    They were super helpful in finding my sizes and answering all of my questions and weren't pushy once in trying to make sales.

    Mentioned in 4 reviews

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    Aviator Nation - menscloth - Updated May 2026

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