Recently moved to the area and found they're my local fedex shop. I only had to drop off a package…read morewith label already paid for. They were quick and efficient with two guys working the counter to get through the line that formed. I think I was in and out in like a minute. Parking is pretty easy in a shared lot which doesn't seem like it'll get too busy most of the time

Excellent service that went above and beyond. Jason and Kim were so friendly, helpful, and…read moreproactive. I want to keep coming here because of how they treat everyone in the building, whether they met you before or not.

I had the public notary notarize some documents and he was very knowledgeable and helpful. I…read morebelieve he is. Vietnam Veteran and he has great customer service!

*****UPDATE***** Just received a message from ANOTHER one of…read moremy customers saying they never received their order and guess where the package was dropped off?? Yup!! Baldwin park UPS store and it says I dropped it off on March 1, 2026 and they created the label back on February 1, 2026‍ this store is soo ridiculous and full of thieves!! Biggest mistake trusting this location with my package they scanned my package in and it never left their store according to UPS! Of course the store blames UPS even though they never got it! I can't even replace the item for my client cuz it was specially made for them the store didn't even offer an apology! He just kept saying to file a claim and how UPS has special technology to track packages lol ya maybe that's true if the package had left your store in the first place never coming to this location again

Front start to end great customer service, very patient and thorough with the process. Mr. Emilio…read morehad a smile the whole time. This is what makes customers come back. Thank you!

This is the closest DHL shipping location nearby, and their service is excellent. A special thanks…read moreto Emelio for his patience and clear, detailed information. He also provided great packaging recommendations based on the product's needs, ensuring a secure shipment. Highly recommend!

I woke up this morning with dread. I had to carefully package a mini TV to a high maintenance…read morecustomer. Box City solved my problems with ease and wonderful service. This place is a packaging heaven. I highly recommend especially if you absolutely hate taking the time to package stuff. It's worth it. Please don't be that person that doesn't tip!!!

Great experienced individuals here, called on a weekend inquiring about postage delivery questions…read moreand needed help printing shipping labels and they took care of me. Thank you I will be coming back in the near future to use your services again.

When I think of exceeding expectations, satisfaction and execution of a task, the UPS Store in…read moreMonrovia takes the top prize. Through constant communication via phone and email to exquisitely packing of a rare item, this store is the best. I utilize John Moran Auctions often and one aspect that is difficult is the coordination of logistics. I highly recommend you use this store if you ever been utilize John Moran Auctions. Finally, what amazing value this store offers as well as extremely cost efficient.

Oh My! I finally found a UPS store with the self-service Kiosk locally! It is so convenient to just…read morebe able to scan my return QR code, print my own labels directly from the machine, drop off and go! This location is huge, clean, and organized, with plenty of street parking right outside. Definitely a 5 star UPS location!

Exceptional Service and Outstanding Customer Care…read more This was my first time shipping a delicate and high-value item, and I could not have asked for a better experience. The owner, Sam, personally assisted me and made the entire process seamless, stress-free, and professional from start to finish. He took the time to answer all of my questions, explained the process clearly, and ensured my item was packed with the utmost care and precision. I left feeling completely confident that my shipment would arrive safely and on time. What truly sets this UPS Store apart is the level of service. I had no idea how easy and efficient the process could be! Simply bring your item in, and they handle everything with expertise and attention to detail. My wife brings in Amazon returns when we have defective items and she's consistently in and out in under five minutes. The efficiency is impressive!!! Overall, this location delivers exceptional customer service, professionalism, and reliability. You can genuinely tell they care about doing the job right. I highly recommend this UPS Store to anyone looking for trustworthy, high-quality service. Highly recommend!!!

It's not too late To ship it…read moreShip it good... Simple in and out Amazon return dropoff. 5/5 Service Great service at this location. They help you with all your shipping needs. Only have had to return Amazon items so they'll scan your barcode and print you a receipt. 4.5/5 Parking Parking is available jusy not right by the door unless you have a handicap placard is the AMC is in the same shopping center. So if you need to ship it and ship it good, visit this UPS store. Psalm 121:2, God bless

First time at this UPS store and very happy with the service! It was a one man show on a Saturday…read moreafternoon and the staff behind the counter ran everything so efficiently. He was friendly and very polite and was quick to process back to back returns. Wish they had a self service counter, though so we could skip the line, scan and go! Will keep coming back to this UPS store to drop off my Amazon returns.

I've been here a dozen or so times and the service is always great. I never feel rushed and my…read morequestions are always answered.

I came into the Postal Annex in Azusa last week for a Live Scan and it was my first time ever…read moreneeding one. I needed it for my daughter's end of the year field trip and honestly wasn't quite sure what the process was or what paperwork was required. Jinesh was extremely informative and took the time to break everything down for me. He explained that I needed the proper Live Scan request form from the school district before the fingerprinting could be completed. Instead of rushing me through or giving unclear instructions, he made sure I understood exactly what was needed and told me to come back once I had the correct paperwork. I returned this morning with everything in order and was assisted by Arsh. She was very sweet and upfront about being new and still in training. I let her know I was patient and in no rush at all. She took her time, made sure everything was done properly, and even had someone assisting her over the phone until Jinesh arrived and stepped in to help finish up. The entire process was smooth and only took about 10 to 15 minutes since I arrived early and it wasn't busy. I really appreciated how welcoming and helpful everyone was. They didn't make me feel rushed or confused at any point. For something that could feel intimidating the first time, they made it easy and stress free. They also offer a wide range of services including mailing, printing, faxing, PO boxes and more, which makes it a convenient one stop shop for a lot of needs. Overall I felt genuinely helped and taken care of. I would absolutely recommend this Postal Annex location and will continue coming here for future services.

I've had a paid mailbox here since 2020 (it's now almost mid-2026), which means I've had a lot of…read moreinteractions with the folks working here over the last 6 or so years. When I first got my mailbox in 2020, the hours were very good with them being open the majority of the day during the week, even during COVID, and they were open both on Saturdays and Sundays. I really don't like writing negative reviews about places, because some people/places have off days (just like everyone does), but this is not just one day with them.... it's EVERY SINGLE DAY. Here is a list of items I have put together for your reading pleasure, and for the record, I will NOT be renewing. 1. Hours are basically whenever they feel like being open (especially on weekends). Sometimes there's a sign on the door during regular business hours that they're on break and the door is locked. (See the attached photo.) Their hours are now 9am-6pm during the week and Saturdays 9am-4pm when they used to be open earlier in the morning, later in the evening, and on Sundays. Oh and if they go on "vacation", they close for an ENTIRE WEEK and write an email to everyone two days before that our mail and packages will be held until they return. There is NO way to access the mailbox or receive packages during the time they're closed. Remember, I pay a monthly fee to have mail received here... 2. They are no longer open on Sundays like they used to be a couple of years back which means I have only Saturdays to check my mail. Since I work 9am-6pm during the week, I usually can only get to my mailbox on Saturdays. Sometimes they take the weekend off and close without saying anything. And guess what happens when they close on the weekend unexpectedly... I CAN'T GET MY MAIL FOR THAT WEEK. 3. They charge for literally EVERYTHING. Debit card fees and transaction fees. They used to accept packages up to 50 pounds. Then it was lowered to 30 pound. However, is your box heavier than 30 pounds? There's a "handling" fee. Need a piece of tape? Fee. Need one copy of something? Fee. I'm surprised I'm not charged for breathing the air in the building. 4. I pay for a mailbox for a reason. I want to be able to receive packages that are secured and held for a few days until I have some time to pick them up (which is usually on Saturdays). Well, if you leave your package for 3 days or more, there's a fee for that. Do you only have your debit card with you to pay the fee? Sorry, there's a fee for that. See Item 3 above. They were closed on the preceding Saturday? Sorry, there's still a storage fee. I was literally going to be charged a fee for ONE flat 9x11 envelope when I came 5 days later to pick it up after it was received. A FEE FOR AN ENVELOPE!!! 5. The ONLY good thing... and I mean *ONLY* good thing is that I get a text message and email whenever I receive mail into my box. That way I don't have to guess when mail is there. But again, if I leave a package there more than three days (even if I'm out of town for longer than that), there's a fee. And if they're closed for the weekend, I have no way to access said mail. The TL;DR version is that you should avoid renting a mailbox here. You pay a fee to not have access to your mailbox outside business hours and when they close randomly. Also be prepare to pay a fee for basically everything.

There are 20min parking spots right in front or around the corner…read more We have been coming here almost every day from selling stuff on eBay and needing boxes. This store is very quaint and welcoming! The owner/person at the register was really nice. And they have great prices here (there is a shipping store walking distance from us but their prices are not great or service so we are willing to drive here). I highly recommend coming here for your box needs! And they have some sports paraphernalia like jerseys and Nike shoes (all under $100) and random trinkets.

Thank you jannit for the great service. You were litteraly a life saver. Also we are beyond happy…read morewith what we got. Love this place the ceiling and floor were cool too lol

Super organized and clean! Service was great and they were extremely helpful and friendly and…read morewelcoming.

always a good experience here! nice and friendly staff to help out with whatever printing or…read moreshipping needs i need to do for work :-)