In Lenox for a couple of concerts at Tanglewood in July 2026, my wife and I stayed two nights. I…read moresplurged on the Lady Cicely Grand Suite, booked online, it was not cheap, but we were not disappointed. The Cornell Inn is simply and easily the cleanest place I've ever stayed in the world (and I've stayed in 5 star hotels like Intercontinental Istanbul, Intercontinental Los Angeles, Ritz Carlton Central Park South, and Trump International NYC). The suite was large and elegant and comfortable and everything in it was absolutely spotless. The staff were kind and helpful, eager to swap out the complimentary bottle of cabernet (?) for my wife's preferred chardonnay, and provide us with several brownies. Breakfasts were very good. I really don't have a single complaint, can't wait to stay here again in the future!

Terrible customer service. Management does not care about future guests. My girlfriend got very ill…read moreand we could not come and they did not allow us to reschedule the date. Just kept the money. Never again and buyer beware with this place. James H

We used the Hampton Inn & Suites Berkshires-Lenox as the base for our visit to the Berkshires. As a…read moreformer Diamond and now a Gold member of the Hilton Honors program, I have a certain amount of loyalty to the ever-expanding Hilton brands and have probably stayed in around 100 Hampton Inns over the years. This one is a mediocre example of these trusty motels. It's neither terrible or great. The rooms are clean and the beds are comfortable and everything works. But the room decor and design is dated and seems to have been been designed and decorated by someone without much architectural or interior design training. Frankly, the room was sort of ugly and a little depressing. The staff was okay, not particularly good or bad. The breakfast ladies were nice, though. However, the complimentary breakfast was somewhat below average for a Hampton, especially since the waffle makers were out of order and the selection of hot food (sausages, bacon, eggs, etc.) and other items was limited. Also, the location of this Hampton was a little odd, up a short drive from the main road and not visible from the highway. Due to all this, I would definitely take a look at the Courtyard by Marriott that is a couple of miles away. The prices (around $200 including taxes) are about the same, and while I didn't actually go into the Courtyard property, it sure looked more appealing than this older Hampton.

BEWARE of this Hotel and its unprofessional, and downright cruel GENERAL MANAGER - LAURA RUMMEL!!!!…read more We had a terrible encounter here at this Hampton Inn with Laura Rummel, General Manager. I would steer clear of this hotel and go elsewhere if you are able to as she is unprofessional, rude and condescending. I have been a loyal Hampton Inn customer for decades and a DIAMOND HILTON member, and have never in my life had a negative interaction with any hotel personnel, particularly a General Manager! This is my first complaint, but I felt it was quite necessary to help others to avoid this abuse. My 5 year old daughter attempted to get a paper cup off of the counter during breakfast, and was scolded by Ms. Rummel and told no that she could not get a cup. My daughter came back crying hysterically. I approached Ms. Rummel and asked what she had said to my daughter since she was crying, and was told that she told her NO bc she was "messing up her teas." I looked over and saw 2 tea bags that were somewhat out of place. I asked my daughter to clarify what had happened, and she stated that she was trying to get the cup and the teas got caught on her sweater, so she was placing them back. I went back to discuss this misunderstanding with Ms. Rummel, who was adamant that my daughter was out to mess up the coveted teabags here. So, I asked her name and explained to her that I thought she was unkind for making my daughter cry, and that it was odd that she did not feel badly or even attempt to apologize for making a child cry. **She blatantly told me that SHE WAS NOT GOING TO APOLOGIZE, and that my daughter should not be messing up her teabags and that she should not have been unaccompanied (mind you - 6 ft from where we were eating breakfast in a clear vantage point of me). I informed her I would be making a complaint with Hampton and she told me she "DID NOT CARE, BECAUSE AS THE GENERAL MANAGER - ALL COMPLAINTS COME TO HER ANYWAYS." After I told her I would be calling corporate, she continued to double down on this statement multiple times that it didn't matter, since the complaints come to her.** So, BEWARE if you choose this hotel that clearly Ms. Rummel is an unhinged individual with a power complex, and will not care about your well-being, and, in fact, overtly try to to make you feel unwelcome and uncomfortable. Save yourself some frustration and mental anguish and stay at another Hilton property, or at least until Ms. Rummel has been replaced.

All it's a great place in the owners are very nice. It's a beautiful room with everything you can…read morepossibly imagine to need.

We had a wonderful weekend at the Inn at Stockbridge. The room (Greek Isles) was very spacious,…read moreclean, and comfortable. It was nice to have the outdoor space to sit in. The breakfast was good but the afternoon cookies even better. Snacks and drinks were always available. Best yet was the location-minutes from Stockbridge, Lenox, and Great Barrington. The staff was wonderful-even found our iPad and ships it back to us. Certainly a great stay if you're going to be in the Berkshires!

We had a great recent stay here. The staff were super friendly, the room was big and comfortable, a…read moresuper location, and clean pool and hot tub.

As always, it's a delight to stay with marriott!! the hotel was clean and staff was quite pleasant…read more their bistro had plenty of options for purchase for breakfast but also tasty lunch/dinner items if you've had a long day and don't want to leave the hotel. within walking distance is a handful of restaurants and stores for entertainment/dining options. by far the best amenity was the adirondack chairs facing sunset that was the perfect way to end the day each day!

This evening I went to opening reception of a new exhibit at the Barn Gallery at Stonover Farm, and…read morewow! The place is supposed to be great B&B, and over the summer season the barn become an art gallery. The owner organized exhibits, lectures and special events in collaboration with the IS183 Berkshire arts school. Artworks and galleries are beautiful. The land is gorgeous: dreamy green landscape with small lakes, ducks, and flowers are surrounded by lovely wood buildings. Check it out! It's super closed to Tanglewood.

Sipping wine and cheese as dusk approaches with the willows gently swaying over the pond in the…read morebackground and appreciating the day and the moment is precious relaxation. Tom and Suky have built an idyllic spot combining the best of colonial farm living with high end luxury. From the wonderfully appointed bedroom and bathroom in the Schoolhouse suite to the carefully prepared omelettes and breakfast in the morning, they have paid attention to the details that make you want to tell your friends about this fantastic spot. Thank you for making our anniversary one to remember.

We enjoyed a lovely stay at this lovely 8-bed inn in the heart of Lenox. Our room was as nice as we…read morecould have hoped, spotlessly clean, extremely comfortable, high-quality bedding, and a bathroom with a wonderfully large walk-in shower. The staff proved to be uniformly pleasant people, always helpful. The public spaces -- the dining areas and especially the recently refurbished parlor rooms which are stocked with drinks and hors d'oeuvres in the late afternoon -- are a genuine delight. So much is good here. But we have given the inn four stars not five because of the disappointing breakfasts. We were served very overcooked casseroles, overcooked scrambled eggs, grossly undercooked bacon and rather sad bits of yogurt. They really need some improvements here. That said -- and we know it requires us to be honest -- we would definitely look forward to returning with fingers crossed for some improvements in the breakfasts. And yes, 33 Main is on the pricey side, but it's high season for Tanglewood -- a very short drive away -- and given the quality here we think it's well worth considering a splurge.

We absolutely loved our stay at 33 Main. The bedding was so comfortable (we're we're in Sunnyholm)…read moreand absolutely loved the updated bathroom and the bath tub! The breakfasts were excellent, good options for both my husband and I, and the staff was lovely. We loved the granola so much, we purchased some extra! We will definitely be back!

Leaving at 5 am with a cranky toddler, I left a jewel box in the room. It had no monetary value but…read moregreat sentimental value. A staff member kindly put it in the locked hotel lost and found office. When my local family tried to pick it up a short while later, it was gone. The manager tried his best to recover it by reviewing security camera footage, even going so far as reporting the theft to the local police. He seemed like a professional stand-up person. Nonetheless I wanted to warn potential guests not to come here with any object of value to you because it might be stolen. I will take this review down I'd it is returned.

We highly recommend this lovely B&B!…read more The Innkeepers, Tom & Debbie are very gracious and personable hosts and we felt very welcomed. Fresh baked cookies and hot cider awaited us upon our arrival... and the English tea cake was wonderful! The Inn itself as well as the rooms are beautifully appointed and have a charming New England feel. The library is especially welcoming with a woodburning fireplace. Breakfast was fabulous! We thoroughly enjoyed their house special, Creme Brulee French Toast! The blueberry muffins and roasted pear were equally delicious!!!

PROS - Ren is a…read moresuperstar. Busy summer weekend, but this leader shined throughout our stay. Friendly, professional, smart and charismatic, we are taking about a top talent in a tough industry. The Inm is beautiful, well appointed and located in a prime location. Park your car and walk everywhere, including Tanglewood if you are so inclined (30 minutes each way). The standard rooms are TINY, but the grounds, lobby, fire pit and front porch give you no reason to be in iyour room other than sleep or shower. Speaking of which, you will laugh out loud when you see how small the bathrooms are in the regular rooms. The bathroom photos on their website are not the bathroom you will get in a standard king. You will get a phone booth with water. CONS Breakfast is a moon launch, get this poor girl some help. Put out a self serve pot of coffee with to go cups for early risers and leave it out all morning. She will love this idea, trust me. Eggs and toast were ice cold when they finally arrived, so we skipped breakfast the next morning as she was buried yet again. The bar was completely overwhelmed both nights with a large wedding and made it near impossible for anyone else to get a drink. We are talking 20 minutes due to the complexity of their cocktail program. Like everyone else, he was very hospitable, but cannot handle the bar stools, plus all of the dining room and outside cocktails on his own. Get him some help. The Inn would also benefit from an ice water station, especially on these scorching hot days. Your bartender and servers will also thank you. Lastly and the real reason for dropping a star is that we were checked into a dirty room at 3:30pm. At 600.00 per night, this is a fatal flaw and should have never happened. Never.

Very different dining experience in this area. Nice for a change of pace in a crowded field of…read moregood restaurants. Especially enjoyed brunch.

This luxurious hotel is the perfect base for attending Tanglewood music festival events in the…read moresummer. The hotel and grounds are elegant and well maintained. From my experience the staff were very accommodating and even provided umbrellas during a rain storm (without asking) walking to the main entrance after parking. I can't speak for the food as I didn't have any meals there but am looking forward to another visit.

Fantastic estate style hotel with an intimate setting; great place to escape the city for a…read morerelaxing and scenic weekend in the Berkshires Extremely accommodating and friendly staff made this an incredible experience. The grounds are kept in top shape, the food is to die for, and the accommodations are everything you'd expect from one of the world's best hotels. THEY HAVE A NEW CHEF AT THE PROPERTY. Very delicious no details spared. Top notch. Gourmet vibes / yet substantial serving.

This may have been my best room service experience ever; having lived out of hotels that is saying…read moresomething. The building is really beautiful and at any other time we would have made use of the beautiful common spaces indoors and not just enjoyed our room and the grounds. The room was impeccably cleaned and staff were attentive to needs that came up during the visit. The absolute stand out was our room service meal set in front of the wood-burning fireplace in our room. They came up with a table, offered us options for chairs, had all of the food wrapped in plastic and covered in warming lids, but done in a way that did not interfere with even the delicate plating details. The portions were substantial and food quality was outstanding. They even provided gluten-free options that went above and beyond to accommodate an allergy. I wish I could give 4.5 because there were some minor areas for improvement, but I will round up given COVID was likely a contributing factor.

This was a return visit. We had previously been guests at the hotel 3 yrs ago . Now under new…read moremanagement , what a change ! The ground s are still lovely. The downstairs public rooms are beautiful. " Although somebody followed me around where ever I went. You definitely feel they don't want you to sit in the rooms. It is "look but don't touch" just like a museum. If your looking to go to a lovely, charming, gracious hotel . Want to relax & be spoiled) for the weekend don't come here. The staff is obnoxious rude & pretentious. We arrived with are 2 Small Shitizs just as we had before. The hotel was aware we were bringing 2 service dogs.. First night they would not allow us in the dining room with dogs but they had no room for us to dine outside! They wanted us to sit alone in a room by ourselves & have dinner ! I objected. We finally agreed we would have dinner in the bar alone . At least it was part of the dining area. To get to the pool area you need to drive your car. They didn't like where my husband parked our car. No biggie. I think the Pool Boy could have handled it. All he had to do is ask us to move it. Next thing we know the manger of the Hotel comes to the pool standing over us suit & all. After announcing his titled he ordered my husband to move the car. It was definitely a reprimand for his bad behavior. Of course he moved the car. When we returned to our room there was a hand written note offering to serve us dinner in our room that evening. I called the desk to ask about this & was told this was a new thing they were offering ! We ate dinner in town that evening.. I could go on & on with our crimes & misdemeanors. I spoke to this TIGHT A.S JERK when we were checking out . I asked if the General Manger was available. He has a total passive aggressive personality. I expressed my disappointment about the weekend. He went through the list list & more of the above. Wait a minute , aren't I the quest. Isn't this his job ? Doesn't it come with the territory! If he was so disapproving of us he could have asked us to checkout. He didn't do that though. He wanted our $3900. He may not have like us but he liked our money.