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    Autozone

    3.3 (7 reviews)
    Open 7:30 am - 9:00 pm

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    2 years ago

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    3 years ago

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    9 years ago

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    10 years ago

    These guys are the Best. Always helpful. If you need good car advice this is the place

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    10 years ago

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    AutoZone

    AutoZone

    (7 reviews)

    Bear with me- this starts negatively but goes in a positive direction (at least for this Auto Zone…read morelocation!) I called the Wappingers location yesterday (June 23, 2019) at about 11:30 AM to ask if they had a radiator in stock for an 07 Subaru Forester. I was given a few options over the phone by a female employee and eventually was told that they had one in stock, with the turbo option being in another store in Levittown. I was told the price for the one in stock was $135 (approx) while the turbo was $153 (approx). Knowing I did not need the turbo, I headed to the store to purchase the radiator that was in stock When I got there, I spoke to a female employee (I could not tell if it was the same one as on the phone) in a grey Auto Zone shirt (I assume this means she was some kind of manager, which makes this situation even worse) who asked the questions again, and when she pulled up the radiator, said "we don't have it, it's only in Levittown. I can order it and it can be here tomorrow". I explained that I had just spoken on the phone with an associate who had said there were two options, one in Levittown, one in stock. I suggested that she pulled up the wrong radiator on the computer by mistake. (In fact I know she did, because I saw the radiator on the computer, and she had pulled up the turbo, which I had said I didn't need.) Without even looking for the other radiator (on the computer or on the shelves) or even going back to refine the search, the employee says sarcastically "look, I would love to make it appear out of thin air, but I can't!". At that point, I walked out of the store. I found this employee to be rude and lazy. I took a chance and went up the road to this Auto Zone location by the Poughkeepsie Galleria- where I was treated FAR better. Fortunately for me they had the radiator in stock. I purchased the radiator from the Poughkeepsie Auto Zone, and described my experience at the Wappingers Auto Zone to them. While there, I was informed that the rude employee I had dealt with in Wappingers had called (while I was checking out) up to the Poughkeepsie store to warn them that an "angry and aggressive customer looking for a radiator" was coming in. If you were treated the way I was by this employee, you'd be pretty annoyed too. And when I went into the Wappingers store, I was neither angry nor aggressive- I was simply looking for my radiator, and I only became angry after this employee was rude and lazy, as anyone would. I was not angry and aggressive at the Poughkeepsie location and I'm sure the employees there can attest to that. The Poughkeepsie employees apologized and gave me a free bottle of Antifreeze with my new radiator- Wappingers could learn a thing or two about customer service from Poughkeepsie! Will be going to the Poughkeepsie location from now on. STELLAR customer service! Well done Poughkeepsie- you've won this customer over!

    Terrible service and very disrespectful staff. I won't be giving them any more of my business. I…read morewas completely ignored when I was trying to talk in person and when I call I'm just put on hold. Think someone should really lose a job ,like the manager.. put people in who want to do business not conversant with co workers and text when there's a line of customers

    Autozone - autopartssupplies - Updated May 2026

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