Visited Dutchess Jeep last week to turn in a Dodge Ram lease. Not sure what we would find in an…read moreaffordable lease or purchase. Nick, worked his magic on rebates Jeep offered, and was able to buy a beautiful 2025 Jeep Grand Cherokee within price range. Have had the pleasure to work with Nick in the past and his expertise and knowledge of the Jeep/Dodge product outstanding, always going above and beyond to please the customer. During this transaction, had the opportunity to work with Aiden, and found him to be very personable and very professional. Thank you, Nick and Aiden, for your outstanding customer service!

I purchased my grand Cherokee elsewhere. When I lost a key, this dealer was closer to home so I…read morecalled to get a price and I was quoted a price for the replacement key fob and programming so I had to make an appointment for Service when I arrived, they had the key fob but only part of it. They didn't have the blade which is the replacement key that fits into the key fob and the price was $128 more than what I was quoted. I told them that's not what I was quoted. They were basically like too bad. I told them to deep program the fob and they made me wait. Remember the old bait and switch avoid this dealership at all cost. I should've gotten back to my selling dealer that deal with me straight.

Bear with me- this starts negatively but goes in a positive direction (at least for this Auto Zone…read morelocation!) I called the Wappingers location yesterday (June 23, 2019) at about 11:30 AM to ask if they had a radiator in stock for an 07 Subaru Forester. I was given a few options over the phone by a female employee and eventually was told that they had one in stock, with the turbo option being in another store in Levittown. I was told the price for the one in stock was $135 (approx) while the turbo was $153 (approx). Knowing I did not need the turbo, I headed to the store to purchase the radiator that was in stock When I got there, I spoke to a female employee (I could not tell if it was the same one as on the phone) in a grey Auto Zone shirt (I assume this means she was some kind of manager, which makes this situation even worse) who asked the questions again, and when she pulled up the radiator, said "we don't have it, it's only in Levittown. I can order it and it can be here tomorrow". I explained that I had just spoken on the phone with an associate who had said there were two options, one in Levittown, one in stock. I suggested that she pulled up the wrong radiator on the computer by mistake. (In fact I know she did, because I saw the radiator on the computer, and she had pulled up the turbo, which I had said I didn't need.) Without even looking for the other radiator (on the computer or on the shelves) or even going back to refine the search, the employee says sarcastically "look, I would love to make it appear out of thin air, but I can't!". At that point, I walked out of the store. I found this employee to be rude and lazy. I took a chance and went up the road to this Auto Zone location by the Poughkeepsie Galleria- where I was treated FAR better. Fortunately for me they had the radiator in stock. I purchased the radiator from the Poughkeepsie Auto Zone, and described my experience at the Wappingers Auto Zone to them. While there, I was informed that the rude employee I had dealt with in Wappingers had called (while I was checking out) up to the Poughkeepsie store to warn them that an "angry and aggressive customer looking for a radiator" was coming in. If you were treated the way I was by this employee, you'd be pretty annoyed too. And when I went into the Wappingers store, I was neither angry nor aggressive- I was simply looking for my radiator, and I only became angry after this employee was rude and lazy, as anyone would. I was not angry and aggressive at the Poughkeepsie location and I'm sure the employees there can attest to that. The Poughkeepsie employees apologized and gave me a free bottle of Antifreeze with my new radiator- Wappingers could learn a thing or two about customer service from Poughkeepsie! Will be going to the Poughkeepsie location from now on. STELLAR customer service! Well done Poughkeepsie- you've won this customer over!

In general, they have a large inventory of parts and supplies, and up until today, I've never had a…read moreproblem finding what I was looking for. Unfortunately (for me), they stopped carrying the particular brand of windshield wipers I wanted. I also feel the staff at the sales desk need to walk around the store a little more often asking customers if they need assistance.

So i needed 2 front wipers and a rear Guess how much…read moreO'Reilly's scalped me for $100 !!!!! And 2 of them couldn't figure out how to change my rear wiper until I showed them on a youtube vid OF COURSE i priced the wipers on Amazon Later, I was gouged for almost 2x the retail Price I will change them myself in the Future AND i will buy them thru Amazon RIP OFF RIP OFF RIP OFF

awesome place to go for part great customer service definitely recommend going there and checking…read moreit out for yourself.

After 16 years of driving Toyota vehicles, I recently decided to explore other options when it was…read moretime for a new lease. I had spent nearly two months waiting for updates from another dealership and often found myself having to initiate the follow-up conversations. The experience left me feeling frustrated and overlooked. Then I contacted Dutchess Kia, and everything changed. From my very first interaction, Mitchell Nelson, Sales Manager, and Kyle Bonser, Dealer Representative, were responsive, professional, and genuinely committed to helping me find exactly what I wanted. They listened carefully to my preferences and, incredibly, located the perfect Kia Sorento X-Line for me in less than a day. Their communication was outstanding throughout the entire process, and I never had to wonder what was happening or chase anyone down for updates. I also want to recognize Franc Lombardo, Finance Manager, who went above and beyond to ensure I received a great deal. He took the time to explain everything clearly, answered all of my questions, and made the financing process simple, transparent, and stress-free. What impressed me most was how easy the entire team made the experience. Buying or leasing a vehicle can often feel overwhelming, but Mitchell, Kyle, and Franc worked together to make the process smooth, efficient, and enjoyable from start to finish. Their professionalism, honesty, and customer service exceeded my expectations. After 16 years with Toyota, I wasn't sure what to expect from making a change. Thanks to the exceptional team at Dutchess Kia, I can honestly say I am thrilled with my decision and excited to be driving my new Kia Sorento X-Line. If you're looking for a dealership that values its customers, communicates well, and truly goes the extra mile, I highly recommend Dutchess Kia.

One final review to these bums, 3 transmissions later in 4 years on a brand new car, 2 thermostat…read morechanges for the problem never to be fixed. Went back for car overheating. Had my car for a month and when i call they say they don't know what's wrong with it?? Aren't you mechanics? Joe from service is the worst hope he gets fired. Every thing was two weeks to a month for work but no rentals. Then suddenly i make a complaint then the next day they have a rental for me?? You guys are all pathetic and i am super happy i got rid of your piece of garbage you guys gave away. I hope the worst for your dealership. Nobody i know will ever buy a car from this place

I had an absolutely outstanding experience at Hudson Buick GMC! At 58 years old, I've bought or…read moreleased many cars, but this was by far the most seamless and satisfying purchase I've ever made. I drove all the way from Greenwich, CT, and it was 100% worth the trip. From my very first call with Michael Graf, I knew this dealership was different. Michael and his entire team went above and beyond to make the process smooth, transparent, and enjoyable. They set a new standard for what car buying should be. I couldn't be happier with my new Escalade, and I will definitely be returning for all my future vehicles. If you're looking for an exceptional dealership, look no further than Hudson Buick GMC!

A month they kept our car in wait, And not a single thing…read moreset straight. Over 40 calls, all met with air, Hudson's service? Zero to spare. $2,000 on rentals, gone, As we wondered what was going on. $600 more for a check in vain, Not even a fix, just more disdain. Elsewhere, we found relief, Bought a new car, sigh of relief. So here's the lesson, loud and clear: "Avoid Hudson, steer far and steer clear."

Incredible!!! Best…read morecar shopping experience I've had. They had the best rates, ZERO BS, all straight to the point. Gabriel was extremely responsive, heard my needs and took care of all the paperwork well before my arrival. I was greeted by Nasir (sales) and Vinny (Finance) who walked me through the paperwork quickly and efficiently. In and out in under 30 minutes with a beautiful brand new car for the best rate in the North East (and I have spoken to over 30 dealers beforehand). 10/10 Friendly, warm, professional, and respectful, with super competitive rates. I cannot recommend them enough. 100% would come back.

Been coming here for a few years to service my 2021 CX-5. Decent service, with an okay waiting…read moreroom (need some snacks tho) that has a half dozen lazy boy style chairs w/complimentary water bottles, TV & restrooms. Service takes a really long time tho - oil change/filter, brakes/rotors & NYS inspection took almost 4-hours & prices are VERY high. Staff all around is professional tho.