I've use these guys more than once. Prices are fair and they are reliable. They show up on time and…read morethey're quick, in and out.

A tree fell on my car and broke the windshield . My insurance company set it up so I could make an…read moreappointment with glass king to come to the house. My appointment was on a Friday morning. They called me Thursday morning to say they need to reschedule because of rain --- there was no rain in the forecast at all for Friday. He told me he would calm me back later. I didn't hear from them all day so I called at the end of the day. He said they couldn't get the glass I needed and I should call my insurance company to get someone diss to fix it. I will never do business with them again Safelite came and fixed my windshield with no problem at all

I Was initially unwelcomed by the greeter who was on her personal phone despite the timely arrival…read morefor my appointment. Technician called me to question the need for my appointment despite the fact that my windshield was cracked 6 to 8 inches across the passenger side. Job was supposed to take 2 to 2 1/2 hours and remained incomplete after four hours. When I called to speak with customer service, the greeter hung up on me. She then promptly left in a car with personalized plates. My car was test drove for close to an hour and still not completed. This was four hours later after a scheduled windshield replacement due to a cracked window. Store manager indicated he would follow up with me the next day to finalize the service and I never heard from him. This would be my fifth window replacement over eight years all with Safelite in Middletown, except for this one. Avoid Poughkeepsie Safelite

I noticed a slight crack on my windshield and my insurance company recommended and even made my…read moreappointment with Safelite in Poughkeepsie. I know that they come to your house to do the replacement but when there's a camera on your windshield you have to bring it to them to do. No problem, we had an appointment within 24hours and we picked up my car the next day. The windshield looks like a million bucks and they were able to save all the stickers and transfer them to my new one. I was super impressed. They were fast and friendly. I'm not sure what the cost would've been since it was covered by insurance.

Very professional he came and took care of business,,,really knows his stuff!!!!…read more Recommend him percent, prices are unbeatable...

Actually did a solid job replacing my windshield, but broke two different pieces of plastic that…read moresit on top of the windshield (pic). This would all be fine if Victor had bought the replacement part like he claimed he would when I brought this up to him over text, but instead he decided to ghost me. I know it was him that broke it because I've got pictures I took before the install (thank god) that show the pieces intact. I would not recommend.

Attention car owners!…read more Glass America is a dreadful business. Their customer service and response time to replace/repair broken windshields is abysmal! Save your money and time and try to avoid your insurance provider from using Glass America or you will regret it!

I was referred to Glass America by my insurance agent when a tree limb hit shattered my rear…read morewindow. The customer service rep and the installer could not have been nicer and more responsive. The problem was that glass fell into the rear door assembly during the removal and installation leaving glass rattling around every time I opened the hatch. I had them come back, which they did quickly and they vacuumed out more glass. I was told the remailing glass would come out of the two holes in the bottom of the door. Not acceptable. I did not want glass falling into the rear of my car, on the driveway, whatever. I called my insurance agent who had the glass company rep reach out. He did once, and never followed up. Glass America kept telling me it was normal for glass to remain in the door. Not acceptable. They also said I could have a detailer take the lock mechanism off and clean the rest of the glass out. Seriously? I had an oil change scheduled at Subaru and I asked them about it. They were astounded they left my car in that condition. I wound up paying Subaru to take the door apart and cleaning out the glass. An hour of labor to clean up another company's mess.

great people with great service - thanks again for your expedient assistance in fixing my broken…read moreglass - chip

DO NOT TAKE YOUR VEHICLE TO THIS AWFUL PLACE!!!…read more I had a crack in my front windshield after a storm and through my insurance company I contacted Glass America to repair the window. After several reschedule appointments due to the winter weather--- Glass America came to replace the shield on a Saturday morning. After removing the old shield glass and replacing with a new shield-THE TECH CRACKED MY NEW shield that was placed on my car. He assured me that the small crack could be repaired and that he would return the following weekend to repair it. After letting the car sit for an hour--per the technician's suggestion I proceed to drive my vehicle. The crack started to expand--at which point the vehicle had to be parked indefinitely. The technician assured me that this "never happens" and that he would return the following Saturday to replace the glass. FOUR WEEKS LATER...after several attempts on my end to have the crack repaired Glass America scheduled an appointment on 3/2 to repair the wind shield. I scheduled my appointment for 12:30p when I would be home. When I arrived to my residence I was surprised to see that the window had been worked on--WITHOUT ME BEING PRESENCE as I had requested. Not only had Glass America ILLEGALLY entered my vehicle--they damaged the seal around my wind shield and left a copious mount of snow inside my UNLOCKED vehicle which is parked on the street. They have now scheduled YET ANOTHER appointment to come fix the seal--to which they also claimed this type of damage "never happens". IT HAS NOW BEEN 6 WEEKS and my vehicle is still not repaired. This is the absolute worst glass repair business in the area. They refuse to acknowledge the inconvenience they have caused & every time I call to speak to the manager they are conveniently not available.