Visited Dutchess Jeep last week to turn in a Dodge Ram lease. Not sure what we would find in an…read moreaffordable lease or purchase. Nick, worked his magic on rebates Jeep offered, and was able to buy a beautiful 2025 Jeep Grand Cherokee within price range. Have had the pleasure to work with Nick in the past and his expertise and knowledge of the Jeep/Dodge product outstanding, always going above and beyond to please the customer. During this transaction, had the opportunity to work with Aiden, and found him to be very personable and very professional. Thank you, Nick and Aiden, for your outstanding customer service!

I purchased my grand Cherokee elsewhere. When I lost a key, this dealer was closer to home so I…read morecalled to get a price and I was quoted a price for the replacement key fob and programming so I had to make an appointment for Service when I arrived, they had the key fob but only part of it. They didn't have the blade which is the replacement key that fits into the key fob and the price was $128 more than what I was quoted. I told them that's not what I was quoted. They were basically like too bad. I told them to deep program the fob and they made me wait. Remember the old bait and switch avoid this dealership at all cost. I should've gotten back to my selling dealer that deal with me straight.

Bear with me- this starts negatively but goes in a positive direction (at least for this Auto Zone…read morelocation!) I called the Wappingers location yesterday (June 23, 2019) at about 11:30 AM to ask if they had a radiator in stock for an 07 Subaru Forester. I was given a few options over the phone by a female employee and eventually was told that they had one in stock, with the turbo option being in another store in Levittown. I was told the price for the one in stock was $135 (approx) while the turbo was $153 (approx). Knowing I did not need the turbo, I headed to the store to purchase the radiator that was in stock When I got there, I spoke to a female employee (I could not tell if it was the same one as on the phone) in a grey Auto Zone shirt (I assume this means she was some kind of manager, which makes this situation even worse) who asked the questions again, and when she pulled up the radiator, said "we don't have it, it's only in Levittown. I can order it and it can be here tomorrow". I explained that I had just spoken on the phone with an associate who had said there were two options, one in Levittown, one in stock. I suggested that she pulled up the wrong radiator on the computer by mistake. (In fact I know she did, because I saw the radiator on the computer, and she had pulled up the turbo, which I had said I didn't need.) Without even looking for the other radiator (on the computer or on the shelves) or even going back to refine the search, the employee says sarcastically "look, I would love to make it appear out of thin air, but I can't!". At that point, I walked out of the store. I found this employee to be rude and lazy. I took a chance and went up the road to this Auto Zone location by the Poughkeepsie Galleria- where I was treated FAR better. Fortunately for me they had the radiator in stock. I purchased the radiator from the Poughkeepsie Auto Zone, and described my experience at the Wappingers Auto Zone to them. While there, I was informed that the rude employee I had dealt with in Wappingers had called (while I was checking out) up to the Poughkeepsie store to warn them that an "angry and aggressive customer looking for a radiator" was coming in. If you were treated the way I was by this employee, you'd be pretty annoyed too. And when I went into the Wappingers store, I was neither angry nor aggressive- I was simply looking for my radiator, and I only became angry after this employee was rude and lazy, as anyone would. I was not angry and aggressive at the Poughkeepsie location and I'm sure the employees there can attest to that. The Poughkeepsie employees apologized and gave me a free bottle of Antifreeze with my new radiator- Wappingers could learn a thing or two about customer service from Poughkeepsie! Will be going to the Poughkeepsie location from now on. STELLAR customer service! Well done Poughkeepsie- you've won this customer over!

In general, they have a large inventory of parts and supplies, and up until today, I've never had a…read moreproblem finding what I was looking for. Unfortunately (for me), they stopped carrying the particular brand of windshield wipers I wanted. I also feel the staff at the sales desk need to walk around the store a little more often asking customers if they need assistance.

So i needed 2 front wipers and a rear Guess how much…read moreO'Reilly's scalped me for $100 !!!!! And 2 of them couldn't figure out how to change my rear wiper until I showed them on a youtube vid OF COURSE i priced the wipers on Amazon Later, I was gouged for almost 2x the retail Price I will change them myself in the Future AND i will buy them thru Amazon RIP OFF RIP OFF RIP OFF

awesome place to go for part great customer service definitely recommend going there and checking…read moreit out for yourself.

After 16 years of driving Toyota vehicles, I recently decided to explore other options when it was…read moretime for a new lease. I had spent nearly two months waiting for updates from another dealership and often found myself having to initiate the follow-up conversations. The experience left me feeling frustrated and overlooked. Then I contacted Dutchess Kia, and everything changed. From my very first interaction, Mitchell Nelson, Sales Manager, and Kyle Bonser, Dealer Representative, were responsive, professional, and genuinely committed to helping me find exactly what I wanted. They listened carefully to my preferences and, incredibly, located the perfect Kia Sorento X-Line for me in less than a day. Their communication was outstanding throughout the entire process, and I never had to wonder what was happening or chase anyone down for updates. I also want to recognize Franc Lombardo, Finance Manager, who went above and beyond to ensure I received a great deal. He took the time to explain everything clearly, answered all of my questions, and made the financing process simple, transparent, and stress-free. What impressed me most was how easy the entire team made the experience. Buying or leasing a vehicle can often feel overwhelming, but Mitchell, Kyle, and Franc worked together to make the process smooth, efficient, and enjoyable from start to finish. Their professionalism, honesty, and customer service exceeded my expectations. After 16 years with Toyota, I wasn't sure what to expect from making a change. Thanks to the exceptional team at Dutchess Kia, I can honestly say I am thrilled with my decision and excited to be driving my new Kia Sorento X-Line. If you're looking for a dealership that values its customers, communicates well, and truly goes the extra mile, I highly recommend Dutchess Kia.

Dutchess Kia is conveniently located on Route 9, but I waited 2 hours recently just for an oil…read morechange.

I had an absolutely outstanding experience at Hudson Buick GMC! At 58 years old, I've bought or…read moreleased many cars, but this was by far the most seamless and satisfying purchase I've ever made. I drove all the way from Greenwich, CT, and it was 100% worth the trip. From my very first call with Michael Graf, I knew this dealership was different. Michael and his entire team went above and beyond to make the process smooth, transparent, and enjoyable. They set a new standard for what car buying should be. I couldn't be happier with my new Escalade, and I will definitely be returning for all my future vehicles. If you're looking for an exceptional dealership, look no further than Hudson Buick GMC!

A month they kept our car in wait, And not a single thing…read moreset straight. Over 40 calls, all met with air, Hudson's service? Zero to spare. $2,000 on rentals, gone, As we wondered what was going on. $600 more for a check in vain, Not even a fix, just more disdain. Elsewhere, we found relief, Bought a new car, sigh of relief. So here's the lesson, loud and clear: "Avoid Hudson, steer far and steer clear."

Incredible!!! Best…read morecar shopping experience I've had. They had the best rates, ZERO BS, all straight to the point. Gabriel was extremely responsive, heard my needs and took care of all the paperwork well before my arrival. I was greeted by Nasir (sales) and Vinny (Finance) who walked me through the paperwork quickly and efficiently. In and out in under 30 minutes with a beautiful brand new car for the best rate in the North East (and I have spoken to over 30 dealers beforehand). 10/10 Friendly, warm, professional, and respectful, with super competitive rates. I cannot recommend them enough. 100% would come back.

route nine Mazda was fantastic. I just purchased a 202 50 Anthony and Brandon and finance…read more Workers they were very professional gave a fantastic deal and with me all the way through the process. I recommend these two sales people anytime I will be ready to do business my next

The car stopped working in the car wash across the street. Their mgr. suggested calling AutoZone…read moreand they have a battery tester. I thought what do I have to lose? A young man - William walked over Route 9 with a battery tester. He checked the battery and looked at the fuses. He said he'd be right back. This time he was in his car. He gave me a boost; nothing! This AutoZone employee went over and above what was expected for customer service. If corporate reads this; he should receive some sort of recognition.

Happy Saturday, As I start this review without tears and crying while sharing what happened to me…read morein store #5098. I want to thank the customer service reprsentive I called yesterday for listening to me through my tears. He was so concerned. Thank you Hugo, for your attentiveness and your genuine empathy and kindness when I needed it the most. Good morning. I visited your store on Wednesday 9/16/2026. I asked your cashier if you had a battery for my key Fob for my 2007 Toyota Camry. He came from behind the register and got a 2016 flat round battery. He was nice and we were having a nice conversation. I did not see what he was using, but I did see he was pushing hard to open it. I said I already had to buy 2 other keys and they are expensive. He said he got it. When he go it open he put battery in and closed it but one of the button on my fob for opening the doors was stuck and would not work. so I said I did not give it to you that way. He said he knows and he did not understand why it is stuck, he opened my key fob again and finally got the button positioned correcty. I did notice my key fob was loose.t I returned to your store yesterday Friday 9/18/2026 and a younger cashier with nose piercing was at the register and I explained what happened Wednesday. She said there was nothing they could do about it. so I said, so I'm the one that has to pay for my Key Fob that I did not break. She said I GUESS SO!! Then a cashier male closer to your window cash register with a bushy full face beard andb mustache and side burns said that his key was broken there and they did not fix MINE!!!! I said but you are an employee and I am a customer. He continued to say it does not matter. Another of your workers that may have been listening in the back came and said let me see the ke. I said I left my care running because I was afraid of turning it off and not being able to turn it back on. He came outside with me and sat in my drivers seat and took my keyfob out of the ignition and started looking at it, I asked was he a manager he said no, de does detailing. I thought he meant looking to see any damage. He said it's cracked where he was trying to pry it open. He asked me who put the battery in on Wednesday,So, the worker tht morning? I did not know, but I told him the cashier male with the hair on his face was conversating with him. So he asked him, and he said his name was Sean and he was the manager and I should come back this morning 9/19/2026 to talk to him. I ask, why can't you call him, it's an emergency. They said he does not want to be bothered. So the worker that came out to get my key said " MAYBE WE CAN PUT BLACK TAPE AROUND IT OR GLUE IT" Still saying I had to pay for something the store Manager did. He acknowledged that it was CRACKED WHILE OPENING!!!! Your worker with trhe nose ring, kept talking as I was speaking. I said I'M NO TALKING TO YOU. SHE continued to repeat she has a mouth and she can talk if she wants DISRESPECTFULLY!!!! I told her she acted like a man. I may have use the DIKE WORD. I asked her for Corporate phone number. She with the nose ring said, " GO OUTSIDE THE NUMBERS ARE ON THE WINDOW. I ASKED FOR HER HELP AND FOR HER TO COME OUT SIDE. SHE SAID SHE WOULD NOT HELP. I COULD DO IT MYSELF, She knew numbers would be no success. I greeted one of your older delivery workers out and he saw that I was crying profusively . He explained that those numbers have not been updated in a long time, If I came back this morning Sean the manager should compesate or do something for what he did. I saw the male cashier with the bushy beard, standing behind the door inside as the delivery worker and l were talking. He was so kind, he said let me go in and get you some tissue. I giggled and said for my snotty face LOL. when he opened the door bushy face cashier said...I HAD TO LEAVE THE STORE!!! I SAID FOR WHAT??? I DID NOT DO ANYTHING!!!! When I mentioned how not one time did he say to the cashier with the nosering to stop!!!! HER MOUTH!!! HE SAID "SHES YOUNG AND I'M AN ADULT!!!! THEN HE ASKED ME TO LEAVE AGAIN AS I WAS AT YOUR EXIT DOOR AND TURNED AROUND TO GO CALL POLICE. I left in my car and came home. Your worker who was examining my key said he would be able to start the car for me. MY KEYFOB WILL NOT STAY CLOSED!!! FOR THEM TO SAY...THEY COULD WRAP IT WITH BLACK TAPE OR GLUE IT TOGETHER!!! HOW WOULD ANYONE FEEL? EVERY CONCERN HERE I SHARED WITH HUGO YESTERDAY. I WILL NO GO BACK IN THE STORE ! I will wait patiently for Regional Managers response. I need my keys for my car. Ask Toyota Dealership how expensive they are. Your store knows. Please and Thank you.

My review here is anything but positive. Please beware before you buy a car here or purchase their…read moreextended warranty because they do not know how the extended warranty works and it will cost you. Furthermore they have the most condescending service advisors specifically Dave and Diane who will belittle you and act like they are the only ones that know about cars. I spent well over $70,000+ on a ford expedition and extended warranty at this dealership 3 years ago. My check engine light came on the code has something to do with the gas tank and emissions so I call up schedule an appointment. The only "service" they did was check what code it was and call to verify that I had a warranty, this took them all day 8+ hours and no one contacted the warranty company to start a claim. They didn't even try to look for an issue because it's to much work and they weren't sure they could put it back together. That was a blessing in disguise because when I talked to the warranty company ( yes I called them too) the warranty contract states mechanics, dealerships, whatever need to call with that code to see if it's covered and get the claim started to have a warranty advisor assigned to help inspect the tear down of the vehicle. I was told by 2 different parties that work for warranty company that if they were to just tear down the vehicle like Dave wanted me too that none of that work would have been covered because no one started a claim before hand because the truck threw a code. Now I don't know what is more scary the fact that a dealership sold me a warranty that they have no idea how to use or that they were just ignoring the steps to have me pay out of pocket because they would get more money.? Also there was no mention about the bad brake caliper or sunroof that we asked them to look at as well, they forgot I guess. Now my sunroof has started leaking again that they had "fixed" 3 times. Now I'm left calling other dealerships some are other Healey dealerships that are genuinely confused as to why Healey ford can't diagnose what's wrong with the car and that you don't need to remove the driveshaft to get to the gas tank or you can remove the cab from the frame if you don't want to move the gas tank but I digress. My husband is part of IBEW 320 (central Hudson) and makes electricity for NYS, I myself work at a local hospital working saving hearts and this is how they treat the people that serve their community. At my gym alone 4 people have complained to us about how bad their service department is (I.e. telling one customer they put in a new battery when it was very clearly used into his new truck that had less than 10,000miles). I wonder how many more people in NY I could find that are also unhappy maybe start a facebook group or website? I will be writing not only to ford, nys, & dutchess, assemblymen, the BBB, and possibly involving legal aid which I don't pay for as my hospital provides legal services for all clinicians luckily. Still I'm hopeful we can figure this out before it comes to that, I also have voicemails, and voice recordings of what and how these service advisors really treat their customers. I don't understand how you claim to have great customer service and clearly only higher people that hate people or their jobs? I've never been treated so poorly by a dealership and ive had many cars from Acura, Toyota, GMC, Subaru (all on rt 9 great customer service especially when there's something wrong with the vehicle whether you are using the extended or manufacturers warranty) so I thought Ford would be too I was wrong and now unfortunately have to fight and instruct them on how the warranty company works. I don't even want to get paid for doing their job I just want my car fixed right and to be treated with respect like any human should be and you would think in this economy that they would treat people nicely because a dealership needs business to survive. This service dept is nothing but a headache. I honestly like Ben the manager of service he's the only decent person in the whole dept but unfortunately is on vacation. Again im hopeful we will come up with a resolution once Ben gets back, I truly don't want to cause any business to loose customers or have fines or dings with NYS or the BBB but its not right to feed false info to the customer and treat them terribly. Sincerely, Catherine Mullaney

Just bought a brand new car for the first time. Isaiah only communicates through text and had me…read moredoing a lot of the paperwork by myself. They agreed to fix a scratch before they sold me the car. Arlene offered a pick up option for 12pm appointment. I take off work to wait for them to come get it, no answer and I had to call at 1pm and she finally tells me the painter canceled because of the rain since he works outside. We reschedule...it's another rainy day so I sleep until 10 for my 12pm appointment. I wake up to missed calls from 9am about Hunter waiting outside my house to pick up my car in the pouring rain. He says he waited, why wouldn't u knock on the door?! Also I thought the paint guy doesn't paint cars in the rain...First u guys don't answer till after my appointment and now you guys are here hours before my appointment and it's raining more?! Isaiah also offered a full tank of gas for the inconvenience..twice! Never got it. I reminded Arlene about it, still never got it when my car was finally serviced. Awful service!! I was strung along and lied to for 2 months. So weird!!