Renee(not sure of spelling),was amazing in assisting me in through a dead car battery less than a…read moremile away! As a manager of a very large crew, I'd be privileged to her on my staff.

some of the managers there need to be adults and not act like children...several times i've gone in…read moreand between james and sheryl, idk who's worse. the snarkiness towards some of the other associates, talking crap about their subordinates when they're not around and not caring that there's customers, etc. it makes me want to take my business elsewhere.

Believe the hype - the reviews are accurate. After more than a year of chasing down a vibration…read moreissue on my WK2, Justin took the time to actually listen, test the vehicle thoroughly, and apply his own experience to find what multiple Jeep service centers (about five) missed. The root cause ended up being a missing NVH foam piece - something simple, but overlooked repeatedly. Bolt also worked directly with my warranty company and made a real effort to get as much covered as possible, which I appreciated. While they were in there, they were upfront about the spark plugs - noting that since access was already open, it made sense to take care of it now rather than paying for the same labor again down the road. That kind of transparency goes a long way. Overall, the team comes across as fair, honest, and focused on doing things the right way. It's safe to say I'll be going back to Bolt moving forward.

We were in Poughkeepsie for parents weekend and our daughter's car was leaking oil and smoking. We…read morepulled into Bolt on a whim on Sunday morning. Onell jacked the car up and found the problem right away. He fixed it for us in 10 minutes and was so helpful and kind. He was a true lifesaver. Highly recommend.

I went to J&J about getting my car inspected...the only shop that was friendly and helpful when I…read moresaid I needed walk in service if available. I got the inspection done today and the experience was great. Jay, one of the owners, welcomed me to the shop, very friendly. I sat in the waiting area after they started the inspection. There was another customer there and we started chatting. He couldn't praise the guys there enough. This other customer and I started lamenting how a lot of businesses don't provide the same customer experience we were use to from when we were younger (yes, bunch of old guys lamenting the world is going to...) and he said J&J is one of the exceptions. Jay showed me some additional concerns on my car...brake and tire wear. He showed me the problem areas and said I have some time left but these expenses are coming down the pike. It was refreshing to see this sales approach...I was aware he was upselling the other services they offer and I was totally happy with that...that's what all businesses must do. It was the approach, education, and showing me why the repairs would be needed that convinced me that when I need the work to be done, I will go to Jay and his team. Well done guys and keep it up! PS: they have the cutest wall of kids pictures that puts a smile on your face.

J & J has been doing my inspections for years. They're quick and friendly! Love this spot!read more

Went in with my husband on a Friday. Set it up with Joby for them to order and install truck…read moreairbags and spray the bed liner. They told us to drop it off for two days the following week. Scheduled for Thurs-Fri. We paid them a $500 deposit at that time to order the airbags. Before drop off already getting phone calls to go over again what was needed to be sprayed even though the sales man and another employee who does the spraying came out to the truck on day one and we went over everything. We drop the truck off Wednesday night. Thursday got a call from the service manager asking me again what I wanted sprayed and also that my truck was not scheduled to be there and that they were "accommodating me the best they could". They told me on Thursday that they didn't have the airbags and they thought they might come in Friday. Bottom line about this, in my opinion, they never ordered the airbags on day one like they said. Personal opinion here as well the staff dead not sympathetic to the issues and offered no assistance in resolving this, in any way. They spoke to me like my time meant nothing, like i didn't drive over an hour out of my way for this. And that now I am going elsewhere for the airbags. After all of this the following day I called a local competitor who was very sympathetic and apologized that I had to go through that. They told me that they would be "more than happy to pick up where HTT left off". That they could have the airbags guaranteed within two days just like HTT had said. That's why I'm sure they did not order the airbags on the Friday I came in. A competitor can get it in two days but HTT it's over a week? Doesn't add up. Also... a bit sloppy on the bed liner. I had to explain several times what I needed done. Step surfaces and interior bed. See photos. Over spray, touch up brush work that doesn't look good, paint where it shouldn't be. Over scuffed my diamond aluminum plate. I told the sales man Joby that i had an 11ft body but because of the thru box it was only an 8ft bed, but when he quoted me I was still quoted for an 11ft bed plus extra gallons to spray the bumper. And when I brought this up at the payment time they ended up billing me for an 11ft bed no extra gallons. I assume this was the more expensive rate vs 8ft bed with a couple gallons. HTT lacks any empathy for customers time, money, and even getting repeat business because I for one am never coming back nor anyone else from my company. -judging by the other reviews I've read on this and other sites seems like the company/owner does not care at all in the moment but is ready to comment and try to save face in reviews after the customer is long gone. Do not be fooled.

Excellent work and they don't try to rip you off. Best prices on trailers in the area and they have…read moremechanics who know what they're doing. They sell quality parts and accessories not cheap junk like you find online.

My previous review is from when this was Colonial Subaru; the business changed hands less than 2…read moreyears ago. I've been using this location for Subaru sales and service for 20+ years. It's rare to bring a car in for an inspection in the morning, and take a new car home in the afternoon, but that's what happened to me. It wasn't a complete surprise, just a little sooner than I expected. Todd was very friendly and helpful when I approached him early in the day with questions and the disclaimer "I'm not looking to buy a car right now I just want to compare 2 models for future reference." When I returned to the sales floor later he was incredibly patient as I navigated a purchase I wasn't quite prepared for. Todd was very informative about the options I was considering, and really won the day (and the sale) when the specific vehicle he brought over for me to check out was basically my dream car. I saw him approach that "autumn green metallic" Forester Wilderness and I knew I didn't stand a chance at resisting! When I came to take possession of the car Todd enthusiastically went over all the bells and whistles with me so I could be confident driving off the lot. He even made sure to show me how to turn off the features I didn't want. There's more I could say but you get the idea. I also MUST shout out to Tina, Ellen, and Buddy in the service department. I'm so glad the new owners kept them on bc they're the heart of this place. Thanks Buddy for waiving the cost of the inspection repairs I came in for that were done before I realized I was getting a new car.

I have been a Subaru driver my entire life. I went to this dealership to trade-in my Subaru Impreza…read morefor a new Subaru and was met by one of the rudest salesperson I have ever met(Phil Fornica). He treated me like a child and was very unhelpful. At the end of the day, this ended up being a blessing in disguise because I now drive a Lexus and have never been happier. The service and reliability is much better than what I experienced with Subaru. I am a salesman myself and cannot believe how disrespectful and dismissive Phil was to a longstanding Subaru customer. I will never go back to Subaru after that negative experience!

Great work by friendly people. Reasonably priced and timely. They also recommended future work…read moreand supplied pictures of the situation.

We had a problem with our battery that would have left us in a hard spot but Kevin was able to help…read moreus with a smile on his face. He helped us out way past work hours and he is just one of those kind souls you don't get to meet often. Best in the world!

Al and Rory at A&G were so accommodating when they ended up with my sister's old car. It had been…read moretowed there after it broke down. My sister is virtually home-bound, and had used this 20 year old workhorse Honda Element to go back and forth to medical care once a week. The loss of the car was traumatic - and she was finding this circumstance very challenging. Al and Rory were patient, understanding, compassionate, and extremely accommodating with her and then me. When I came to clean out the car before it was junked, I met them and they were every bit as sensitive and helpful as they had been on the phone. Although I've never had work done in their shop, their expertise and sensitivity to our situation makes me perfectly comfortable recommending them to those who need repairs and related automotive work. A rare find - and I am very grateful for their help.

they were very responsive to my needs and helpful. vinny m. they kept in touch with me…read moreabout my service call.