Very disappointed with the service. Unfortunately my car battery took a dive on christmas night which left me having to JumpStart my car. My husband told me about autozone having the ability to test and recharge car batteries. Once our battery was turned in at 6:14pm the following day, we were told to come back in an hour and a half to pickup our battery. We waited the time out in the parking lot. Upon our return we were told my battery was completely dead and would not even charge and therefore, we needed a brand new battery, which would run us about $190+ for my specific battery, or more if it was turbo. Luckily, my husband speaks Spanish fluently and overheard two of the workers talking to eachother about keeping my battery for themselves and just trying to get rid of us first. To be on the safe side we took our battery back; despite them continuing to push us to buy a new one. When my husband put my battery back in the car, to our bitter sweet surprise, my ORIGINAL BATTERY was now fully charged and functional. read more

Shopping here has now become a toss up, depending on who helps you is the service you get. Today was the first time I was denied a price match. I'm not sure if the district manager is making sure their managers follow company policy. read more

There is many good people working there but one of the manager in this store I don't know is maybe 20 years old I don't know based on what reason they get Manager maybe family business or I don't know but anyway without any experience 20 years old one of the manager Disrespect me I'm 62 years old. He treat me like garbage. Unfortunately I can't believe this is going on in this store before I never have any situation. I'm a very old customer but yesterday, January 12 I have a big situation there. I left the store today I go back to the store, anything on the warranty I purchased from them brand new in the box because I told them the situation I have a yesterday the manager again you said you have to have a receipt on system there but again she tell me you can't return this I don't wanna do no more business with them and I'm gonna return everything I have it. read more

The team was amazing!!! Sales Manager- she was super nice and wonderful customer service. The place was so busy but she made it a pleasant experience. Eli also assisted and he was super knowledgeable and friend. Thank you team! Will definitely return. Busy place but excellent service!!! read more

My car battery had corroded and they helped pick out the best one for my car and an associate Noe installed it and did a great job with it. The customer service was great and the manager even gave me a bonus gift. Great experience overall. Highly recommend this location. read more

Wow the short girl that was working register around 5pm 9/2/23, horrible customer service . Partly my fault, bought brake pads 1 pair , but was rushing due to mechanic waiting on me. Total was $120 plus change. Walked to my car and looked at the receipt and knew something was off. Walked right back in, waited in line respectfully and got the same girl. I let her know of the mistake and she rudely responding saying she didn't do that and no way she made that mistake. So let me guess I grabbed the bar code scanner and double charged myself. Tried to make a joke out of it and she had a serious face. Ridiculous. Luckily the manager, I believe of Indian or Pakistani descent was much more professional and seemed to be very knowledgeable of the store itself. Corrected the problem right away. If you have problems working to serve customers find a job elsewhere girlie. :) read more

I wanted to give thanks to the hispanic lady in the grey shirt Hilda! I really appreciated how committed she was to the costumers in the store. Definitely keep in mind the wait times before coming. I don't think I saw anyone else in the 15 minutes I was there. Someone else should be helping her! Does the company not care about their costumers enough to have more than one person helping a store? Kinda ridiculous. Had a lovely conversation with her though. Hire more hardworking employees Autozone! read more

Greg was polite and helpful. My Toyota is back to life again. I replaced a battery as well.hank you

Super helpful guys! Got there at 730am and they were ready to help!! Ran the car for codes and Miguel gave me the part I needed which helped get rid of the code and check engine light?m! Thanks and this place is great read more

Great customer service, everyone spoke when I walked in. The store was clean with good music, but the best part was how the manger over heard me saying that I was $4 short and the manager gave me a 10% discount so I was able to get my part and get my car worked on. Thank you so much read more

Thank you Miguel H sales manager for everything and sorry for my friend great sales ! Very professional

This is the slowest AutoZone I've ever been to. I'm writing this review while standing in line. I've been in line for a 50 minutes now. 2nd time I've came here and there's always a huge line and they're always understaffed. read more

So happy with the service and new location. Got a new battery and it was installed right away. Will definitely be going back.

Their Customer service in this store is very poor! I think, his name was Anthony, he was rude and unprofessional! It's better to train the employees to respect customers during customer service! read more

My battery has been low for a few days and they helped me buy the replacement, they installed the new battery, and they were really helpful through the whole process. Anthony S. did the install and it went off without a hitch! I know I can come back here any time I need help with my car. Thanks, y'all! read more

I had a great experience with this store. It was busy but all of the staff was helpful and in a good mood. It was raining and I stopped in to get windshield wipers. They helped me to find the right ones, then offered to help install them. After I realized I could not install them myself, I went back to the store and asked if they would still be able to help. Roger Z was super nice, said yes, and handled the installation for us. Turns out the old ones were stuck so I really did need his help. That's good customer service. read more

Miguel was amazing! He handled everything I asked him for and more! Staff was super friendly and calm. I will defiantly be coming back to this location! read more

Love this location these guys are very patient and helpful I know nothing about cars lol but they help me find the part I needed and help me put it on they were all so helpful and greeting I was helped by at least 3 different employees keep up the good work guys and stay safe I'll be sure to come back to this location If I need anything. read more

AutoZone - Auto Parts & Supplies Near Me - Northridge, California

Went in again today, and once again Juan was a HUGE help!!!!! This guy is AWESOME! If I had a company, I'd hire this little genius in a minute!! .....Give him a raise!!!! read more

I appreciate all the hard work and dedication to customer service that Yeshua C. provided for me today. Such an excellent employee, and I am extremely grateful for the help with my brake lights on 3/24/23. read more

POOR & RUDE EMPLOYEES. I purchased a portable battery charger for $106.00.. I realized it had in purchased before because the box was not taped and there's no plastic around the merchandise I still try to charge my car No Luck. 1 hour later I proceed to return it how convenient.. The female replied you bought this just to charge your car battery, now your returning it !! Mind you after charging it 45mns did not turn on for me or you I replied, cables were still tied with the little tie,s and what gives anyone the right to talk to a customer like this so she did not return my money so I went to a different store and she had put in the computer system the product had been returned..!! Had done one what help me while in the back ground still throwing her ride ghetto words where everyone could hear.. what gets me is how she put in the system this product returned like I got my money back and I did not sounds like FRAUD to me.!! I GOT ALL MY EVIDENCE THAT RECEIPT THE PRODUCT THE BOX AND A PICTURE OF THE PRODUCT SAYING IT WAS RETURNED FROM THE OTHER STORE THAT THEY WERE KIND ENOUGH TO LET ME KNOW AND TAKE A PICTURE SO SEE YOU IN COURT AUTOZONE IN NORTHRIDGE read more

Came for a car battery. Called ahead, they had it in stock. Carried it out to the car for me. Came back the next day to return the core and collect the deposit for it. Another easy transaction. read more

LAZY STAFF - Called on 6/15/18 at 2128 hours asking for help. My car battery died and I had to get a jump start from a stranger. I called over there with 32 mins before they close. The guy that answered the phone said he wouldn't be able to help me with a battery because they are cleaning up and going to close in 30 mins. I was shocked and appalled with their mentality. I told him my situation. It is obvious that if I dont get a battery now, I'd have to wait till tomorrow and get another jump start. Talk about bad customer service and lack of empathy. LAZY ....all I needed was a battery. I guess I shouldn't be mad.....the idiot will probably be a loser for life. read more

This location is close to my place of employment and the facility and staff are top notch! Everything is always clean, organized, and the employees are always helpful. Everything is very easy to find! As a recommendation just to polish it off, maybe a simple greeting people walked in? Nothing big, but just a something extra. read more

went in recently for a diagnosis and wiper replacement and i felt inclined to make a review which i've truly not done before. i only made this account to report a manager AND applaud the wonderful employee that has helped me several times. david was extremely helpful and professional. he seemed happy to work and didn't ignore me like the other employees usually do (one reason why i avoid this location tbh). i felt very comfortable and would even go again if it wasn't for the way he was treated by one of the managers named cristal i believe. all i know for sure is she has a bunch of tattoos on her face. i was browsing when i heard the way she spoke to him. i noticed even the older gentleman who david was attending seemed uncomfortable and upset at the way she spoke to him. i don't think it's fair to treat employees like this even if they make a mistake. i think the managers need better training considering one of their lower employees seems more competent than them. isn't it their job to teach their employees? you'd think she'd wait to talk to him until customers were not within earshot. i hope she is talked to by HR or something because it sucks to see someone who isn't afraid of making a customer's day being treated like that. anyway, i hope the older gentleman files a complaint as well. i would not be surprised. for reference, this happened today only an hour or two ago on the 3rd of june. i wasn't sure who to go to in store since she is a manager but im hoping this review reaches the right people. i just don't think it's okay to treat people like that. again, thank you to david for being the face of this location but idk if i would go again when the managers treat their employees like that. david keep up the good work! hopefully they hire managers like you and less like that rude woman :/ i hope this long passage helps you out. my first and last review on yelp for such a helpful guy! read more

Was helped by Ramon G. Couldn't find what I was looking for on the shelf so he took time to scour the back and found exactly what I needed. Was extremely helpful in explaining how to install the unit myself as well as where to find the directions. Highly recommend, great service, and had what I was looking for, thanks to a little extra effort. read more

Terrible customer service, especially the older guy who thinks he's too good to answer questions. Not the first bad experience my family has had at this location. Avoid them and go to O'Reillys. read more

I frequent AutoZones three to four times a week. I keep going back to this location hoping they have improved, but their customer service is ridiculous. I do not recommend this place at all. All the employees are smug and they don't care about their customers. read more

Couldn't stop counting coins to look up a oil for me!! It's not that hard to look up oil for a valued customer

I'm in this damn store that has no parts came to get the most famous parts for a ford f150 And they are out of everything unbelievable how a store like AutoZone has no parts for my truck read more

My batter died at Northridge Park today. I called the store around 8:00 pm and asked if they could install the new battery for me bc...well, I cant! They said they would help me out. My car was literally towed and dropped in the middle of their lot. Giovanni (Assistant Manager) knew exactly who I was as soon as I came in the store and was professional, helpful, and light-hearted. Exactly what I needed after having my car just die during my daughter's tennis lesson. I was so grateful for their help that I used Postmates to have dinner delivered for the guys. Thank you Giovanni (and staff) for going above and beyond. You are very much appreciated! read more

Had a tail lightbulb in my 2003 Ford Focus that needed replacing, and sales associate Marshall was a big help in doing that. Thank you!

Well I know there's some rookie sometimes there that are new hires. I am going to this AutoZone for years and I seen a change that more and more ladies are getting into the Parts customer service counter. I always give me the benefit of doubt but I'm gonna tell you 70% of the time they don't know what part I'm talking about or they may give me the incorrect part. Every time I go and a lady is about to help me I always say maybe this time she'll get it right. It's a 50-50 chance at times I don't get me wrong some of them are right on point it's just that the past 20 verses or so that's what I've experienced and I go there a lot. Maybe you need a little more training before that I'm loose and helping people. Sometimes the prices are a little more expensive than O'Reilly and that's why I go to O'Reilly's and they don't have parts for older classic vehicles as much. Anyways that's all I have to say that's why I gave you guys a four-star other than that I really like Autozone and have been using them for yours and will continue to. Thank you and have a great day. No pun intended against ladies because I love and respect all. read more

I got the run around today from 2 other parts stores but Anthony at this store at 9124 Reseda Blvd. came through. I should've gone there first. Thank you! Great job. See you again. read more

This Auto Zone is the best! They are always nice and willing to help! Giovanni helped to put my window shield wipers on today and I really appreciated it. Thanks to all the staff members for being so helpful! read more

I called ahead of time to make sure someone was available to assist me with a car battery, and when I arrived I was told no one was available and I had to wait 45 minutes because they are going to lunch! Someone in the back heard that, and was nice enough to say that he will just help me. Aside from that poopy customer service from the first employee my battery was changed within 10 minutes. read more

You get hit/miss help at Autozone, but at this store you need to speak with Giovanni. I came in with a list of things needed, many of which I had never replaced before (just by chance), and he walked me through part selection, complementary parts, and even gave me step by step instructions on how to do my AC refrigerant when I got home. Everything fit perfectly, and I'm a 100% satisfied customer from this experience. You've got my business! I had been using on-line stores (Summit, 4WP, etc.), but now I'll only drive 30 minutes and past a dozen other AutoZone stores to work with Giovanni. He's the best. read more

First, I would like to thank Giovanni for his help tonight. He went well out of his way to help with replacing a battery that was trickier than normal. He found a broken terminal on the positive cable and grabbed his tools to help change it out and replace the battery. I have worked in retail customer service for 25 years and have been disappointed in the level of service most in the industry employ. It was nice to see great customer service is not dead. Keep you the great work Giovanni. You will continue to have my business. read more

Got my brakes for my Tundra replaced here. I got the Gold Max break pads and the rotors for all 4 wheels. Luckily I got the lifetime warranty last time I bought them so it should've been an easy trade off. Unfortunately the guy working here was very busy and seemed like he wasn't trained. Took too long to finally figured out how to restock it and give me my money back. I was frustrated especially since it was such a pain in the butt to get him to understand what was going on. But AutoZone somehow always comes through. Got everything taken care of eventually. read more

I've been going here for years for car parts, but I will NEVER go there EVER again! I bought a 3yr warranty battery 2 yrs ago from them. I had a difficult time jump starting my car today, I called my mechanic and told him what happened. He told me over the phone the battery is bad and to use the warranty to replace. I went there and told one of the workers... He checked my battery and it registered at 94% and the second reading read at 89%. He said the battery is good, and it's my starter or alternator... hmmm so i drove my car to my mechanic and they checked my mechanics. THey checked my batteries... then with in mins.. the battery drained and died. They called Autozone to replace my battery which they delivered to my mechanic. I do not like the fact they the workers are either incompetent or do not have correct batter reading machines that READS to their favor. I went back to complain to the manager and he was not there... THe on site manager at the time was the guy that reading the meter! i asked him what his qualifications were for reading the meter, he said, 10 yrs of experience. IT's not good enough! read more