I just wanted to come here a leave an awesome review for a lovely worker named Nataly W. She welcomed me with such a positive attitude and enthusiasm. I came in for a nail on my tire and did her best to look at what price would best suit me. As well as her demonstrating positive communication with her colleagues. They told me it would take up to 45min so in the meantime I took a little walk because I knew I was able to trust my vehicle with them. I will be coming again for this awesome team to work on my Corolla next! Please see for yourself the amazing people that are working in this space! Coming in knowledgeable is also important for they can know how to help you. If you may not know what you are looking for they will be there to support you. Thank you Nataly W. and the lovely people who work on our vehicles to make sure we drive safely! read more

Pep Boys - the area - Tires Near Me - Reseda, California

I'm very disappointed with this place. I'm done doing business with them. They're a bunch of lazy people from top to bottom. As I drove in I saw two vehicles in the service garage. I parked and went in and lady at service counter said it's going to be 3 hours before we can see your vehicle. This is not the first time this happened. I needed an oil change and safety inspection. They didn't even bother to asked. That's how bad they're. Poor management! Pep Boys Reseda really needs to get their sh*t together. They're the worst. read more

I came to replace my battery and was helped by Nataly with a smile. She was very helpful and her communication was great. I was out of there within 45 mins. Thank you for helping me Nataly. read more

son unos estafadores te dan un precio luego se va el que te los da y luego cuando te entregan te lo da otra persona y te da otro precio si no no te dan el carro Malisiiiiiiima experiencia y pedante! La señora que está en reseda read more

I've purchased tires here a couple times. Obviously when you come here it's an expense you would rather not have. I've called first to make an appointment to make the process quicker and easier. They have a decent sized waiting room so you can comfortably sit while you wait. Service time was as expected. I didn't see any vending machines or snacks though which would be a good touch since you are never in and out of auto repair shops. read more

Upon check in we were trying to explain what was wrong with our air conditioner and were talked over and interrupted every sentence we spoke, to be told we couldn't be helped. When I insisted he didn't have the issue correct and needed to listen, he stated he could help us. Maybe you should listen more and talk less? Your job is to identify issues, then fix them not talk over people read more

Great that they have an app that updates you on your car status. After inspection, they call you to ensure you are OK with all of the services and the cost. Shout out to Howard and the female manager for the great customer service. read more

Dropped my car off to do an oil change service and tire, rotation, balance, etc. Took 2 1/2 hrs to complete. I decided to mark my tires to see if they did what they were supposed to do and they did not rotate my tires This was service was 8/2024 I did not post because they took care of it after I called them out on the job so now there's today 10/2025 Dropped my car off because I had a nail in the tire, asked the gentleman if they could please rotate the tires since they were doing a patch job . It took 2 1/2 hours to do the job. When I saw the car, asked him if they rotated the tires and he said "yes" got the car looked at my marks and no they did not do as specified. I got pretty excited today because it was the second time that this happened. Did not get a receipt, yet since I called him out on it, he said it was his mistake and apologized, which doesn't make it any better because I take off work to take care of my vehicles cause it takes several hours with these jokers. I bought the extended warranty plan when I purchased my tires. I'm not feeling too confident about the workmanship of this place. Everybody should be extra careful if you're getting work done on your car this is just a basic thing but what if it's something more Be aware of what you request and what really is completed My concern is safety for others! read more

I went to get an inspection. The gentleman at the desk told me I had to speak with the fenale and pointed to her.I thought to myself how cool to have a female working in a place where it's mainly male gender. I went and told her I was there for an inspection. She told me to wait inside. She came in and asked if it was for Uber or lyft? I said neither hopskipdrive. She said I've never heard of it in a rude tone. She wasn't helpful. Piece of advice if you Don't like your job. Leave it to someone that is good with customer service. I added a Pic to educate you about Hopskipdrive. read more

Pep Boys - Tires Near Me - Reseda, California

The worst customer service I had today the lady in front was very rude and very disrespectful in addition very unprofessional I recommend for corp to replace her immediately she has no idea how to run and 0 customer service knowledge of how to speak and she needs to be fired immediately.don't go to reseda pep boys store u will see the worst devil there stay away. Corp get her out immediately. read more

I got an oil change, filters and a new wipers. No pressure, no added "extra services" like other places. I used their coupons so I didn't pay a whole lot . There are no more stores in this location so you either wait in the waiting area or eat some pho in front of the stores. Quality is normal nothing out of the extra ordinary read more

This review is for the appointment and handling of a reservation. Not the actual work. I made my appointment for the first availability at 8 a.m. when they open up so I should not have to wait. Upon arriving at 8 AM, I was told that there would be a 2 1/2 hour wait until my car could be serviced. I was told there are appointments ahead of me. I said how can that be when I am the first appointment of the day. I asked if I can bring the car back in 2 1/2 hours and they said there's no guarantee unless I leave the car there. So I went to Jiffy Lube and within 5 minutes, I was taken care. read more

I'm leaving this review for Nataly at the front desk. I am such a huge fan of thoughtful, considerate and thorough customer service--and that's exactly what Nataly delivers.... EVERY SINGLE VISIT. With Nataly's help, I trust I am in good hands. That kind of PEACE OF MIND is PRICELESS. Also--Nelson and Oswaldo are always present, always working. I appreciate hard workers. I prefer to shop small-business with local owners, but I just can't forget how well Nataly does her job and serves customers. I'm loyal to great customer service--THANKS NATALY! FIVE STARS. read more

Service was extremely unprofessional appointment got approved for 6:30 PM. Dropped off the car 15 minutes prior to appointment. They told me they were closing but approved my appointment demanded me to come back in the morning when I scheduled time out of my day to get my car serviced. They agreed to take my car overnight and that it would be the first one in service and ready in the morning it is now the afternoon I arrived and spoke with another employee the name of Nat, who was extremely rude disrespectful, no compassion, no understanding and continue to be argumentative back-and-forth. This company needs to get their communication in line. At this point, they are just hiring people who do not care about humanity nor customer service they are there for a pay check and that has been proven. I would never recommend this location at all even with last resort! read more

I had made an appt for a baterry change. I arrived 10 min before my appointment and they told me had to wait 20 min. 30 min past by so go ask the lady at the counter and she tells me in a very rude manner the technician had just left so I had to wait another 30 min. 1:30 hrs after my appointment, and I'm still waiting. Worse customer service. Never again. read more

Customer service. The lady at the front desk is the worst. If you happen to go there because you have not other option avoid her like the plague. Not Maria, (she's really nice) the other one who I didn't even care to ask for her name. She is rude, won't listen and won't even bother to problem solve. Again, if you happen to be there, ask for Maria or someone else, don't deal with her. read more

Howard was wonderful, I expected a much bigger issue with the oil drip under my car. Howard was very excited to let me know it was a lesser problem than it could have been. My new favorite mechanics! read more

I recently went to have my brakes serviced. I've never had the brake pads replaced on my vehicle before so I wasn't sure how in depth the needed repairs would be. I was able to go in to Pep Boys for a same day appointment on a Saturday afternoon. Natalie was my service advisor and she was amazing! So friendly and helpful! It turned out I only needed the front brake pads replaced and resurfacing the rotors. I used a $50 off coupon I found on their website so it was around $234 total! They didn't try to upsell me on anything and did a great job. I'll definitely be coming back to this Pep Boys in the future. Highly recommend! read more

If there was a way to give zero stars I would!! They are SO disorganized and unprofessional!! I made an appointment for a free tire rotation today at 9am for 3.30pm today - I arrived on time and the worker at the front desk barely greeted me then let me know he was overbooked and couldn't help me until 6pm!! I asked why he didn't call me to let me know, he said he did not look at the schedule until now - mmm what? how did it make sense. He was unapologetic and suggested to reschedule me for the next day. I figured why not until he let me know it would be $47!? Super misleading especially knowing the site booked me for a "free tire rotation" - needless to say I left and will never return. There is clearly a disconnect between corporate and the franchises! Avoid this place at all cost. read more

spacious parking in the back. Small waiting area with about 6 chairs. The receptionist Nataly was extremely helpful and had great customer service At first, I thought maybe she was having a bad 5 then slowly, as we spoke to each other more, she was very sweet and respectful. I appreciate her checking on my car and finding out what my husband bought from another pep boys before he left Cali to get station out. Natalya definitely made my horrible morning better by having great conversations, especially about our dogs, past and present. The service requested I got here was amazing. It definitely was empty around 9ish 10am. I only paid 109 for the difference, which is better than 400 since (both rt tires) had an air bubble, flat tire. The Asian mechanic was super quick on getting thise tires fixed and ready for me to go on my way, expect to be there for an hr or so because of paper work and such. Definitely feel safer driving now. read more

Pep Boys - Flat before I went to pep boys - Tires Near Me - Reseda, California

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We went for wheels alignment and tire rotation today. Back in March, we replaced the tires at this location and bought a life warranty on the tire rotation at that time. All I can say it was the worst customer service experience I had at this Pep Boys location. First, our appointment was reserved online, and we were first in line at 8:00am. The store opened at 8:10am when the lady from the front desk arrived and she arrived in a very bad mood. She displayed a lack of customer service skills right from the beginning by making sarcastic comments about our appointment reservation which got my blood boiling. The way she interrogated and cut us off when we tried to explain what she was asking in the first place made me feel like I was in front of the school principal and the last time that happened to me was 40 years ago. She also tried to argue with us about the charge for tire rotation. Since we already purchased the plan when we installed the tires, all she had to do is to pull up that receipt in her computer which would indicate that the tire rotation service would be free for me at this time, but when my husband pointed it out, she told him she doesn't know (I suspect she did not want to) how to do it. We had to bring the paperwork with us when we were picking up the car to prove that the rotation service should be free for our car. I read the comments on Google before posting mine and I saw that everybody was praising Natalie. My suspicion is that all praising comments are made by family members because the Natalie we experienced was irritated, not professional and with negative attitude up to the roof. I would not be surprised it this location will go out of business; they already have a sign that they are hiring on the door. I would give ZERO stars if I will be able to post the review with this rating. read more

The manager Natalie took great care of me. Thanks so much for sneaking me in today. Everything worked great!

Had an excellent experience at this Pep Boys location in Reseda. We were having some tire issues on the road and went to the nearest Pep Boys , we purchased our tires from Pep Boys. Maria provided outstanding customer service and told us to come into the location where we met her and technician Brian. Both could not have been nicer and helped our situation. Checked all the tires and anything else to do with our road trip. Thank you for the great customer service. read more

One of the worse experiences I've had at any shop. I make an appointment,a few days ago for a wheel alignment. I get a call 1 hr before the appointment that they canceling it and ask me to reschedule on the following day. I said ok and arrive the following day to my rescheduled appointment. When I get there, I'm told that they will not get started on my car for 1.5 hrs +.... you lost my business. Unprofessional and lame. read more

they never told me that they can not fix Tesla tires , after they gave me appointment , the front desk said we can not do anything about Tesla tires (run flat tires ). read more

No point in getting an appointment. Nelson is rude. Not friendly. Had a 1pm appointment for 1 light bulb to be changed on the passenger side. No communication on what is happening with the car. Employees are smoking and chillin. They don't have parts in their wear house. So they have to go elsewhere. Like wtf don't you sell parts? Lmfao One guy after me had an alignment done and was gone before me. I was very nice and was treated poorly from the moment I spoke to Nelson. I had to get slightly rude to get answers. The. Gentleman at the other desk as kind enough to give me answers when Nelson wouldn't give me any. Dude I just wanted you to communicate with me with why my car was just sitting there for almost an hour without anyone touching it! Horrible service! Good luck if you decide to come here. GOOOOOD LUCK!!!!! read more

Woman at the front desk was extremely rude from the moment I walked in the door. I thought it may be because I was the first customer in the store but while I was waiting she was even worse to the next female customer that came in. It took over an hour and a half for a simple oil change with no other customers in front of me. read more

I went in to get new headlights and help install them. It was 5P and appeared pretty empty. I was told there wasn't anyone available and to return early tomorrow. Yeah, pass. It's supposed to be pouring rain tomorrow. I went elsewhere for customer service and parts. Do yourself a favor snd skip this place. read more

On or about Friday, was trying to get estimate for 4 tires. A lady had unprofessional attitude, immature excuses:"I have to call to find out." LOL. To call to a warehouse about tires. Moreover, there's implied discrimination. Run from this place. It seems all positive comments are from the employees. read more

Terrible customer service, lady in the front desk was extremely rude. I actually just left. It was not worth my peace to continue to interract with her. The reviews here clearly share the same sentiment. read more

Well for sure screw these guys. I went in there because I had a small nail in my tire... not on the side but on the track part of my tire which easily can be patched I thought. But they said that it's at a certain angle where they had to replace it with a whole brand-new tire ....they're wanting to charge me $200 for one tire. Then I went to another tire place and they said that I just needed a patch and I paid 20 bucks out of my pocket so I saved $180. They lied to my face and I don't like LIARS!!! NEVER GO HERE read more

Based on a phone call for quotes alone: bad customer service. I was clear about what I needed and it was like pulling teeth trying to get quotes. After I provided a list of services I needed, I was put on hold just to be told they don't do half of them. Why not say that from the start? Also, why act condescending? If you're a woman do not call yourself. Won't even make it to shop based on phone contact. read more

Went in for an oil change took 2 an a half hours . This business needs major change in time management unprofessional environment.

The lady at the front desk is super rude I wanted to walk out within the first 5 minutes of speaking to her. Just off my encounter with her alone I will never come back or recommend this place. read more

I am going to start driving for Lyft but dreaded the idea of going through another long, overly complicated process of a rideshare vehicle inspection. However, I called the Reseda location, and lo and behold, someone actually answered and didn't put me on hold for 10 min. The person said, "Come on in, no appointment needed." I received immediate attention from Natalie, one of the Pep boy employees, Natalie took my application and only took 3 min to come out to inspect my car. During the entire time, she was concise with her instructions yet kind while doing so! It was a painless and efficient process thanks to Natalie! I highly recommend anyone needing a rideshare vehicle inspection to get in done here. Ask for Natalie. Hopefully, she'll be on shift read more

The lady in the front was rude and had an attitude plus she told me the wait time was about 2 hours and it was not even busy so i said i would go somewhere else and she said "good luck" luckily for me i found a spot and serviced in the first couple of minutes. read more

I've been coming to this location for years, and it's always been a great experience. Everyone here is so helpful and so nice! Nat was such a sweetheart, and an amazing employee. She explained everything to me clearly and what exactly was needed for my car, and she cares about everyone! I enjoyed talking to her the whole time and I highly recommend this location for any car services. Thanks to all the employee working hard at this location and always being helpful! read more

I had a scheduled appointment at 9 AM for an oil change. I arrived 15 minutes early and was informed by a gentleman that there was one car ahead of me and that I would be next. When I inquired about the estimated wait time, he advised me that it would be approximately 1 to 2 hours. After waiting patiently for an hour and a half, I went back and noticed that my car was still in the same position in the lot. I politely asked for an update on the status of my vehicle, and the gentleman informed me that it would be my turn in approximately 30 minutes. I expressed my concern regarding the inconvenience caused by the extended wait time, as I had specifically scheduled an appointment to avoid such delays. I kindly suggested that it would be beneficial for the establishment to improve its appointment management system to ensure better time management and customer satisfaction. I left and went to another oil change place, which changed my car oil in 15 minutes with no appointments. I'm so disappointed. read more

Natalie was super rude to me regarding my oil change. She made me wait until she finished her conversation with her friend. She took 10 minutes to give me my receipt and was just overall not a nice person to do business with. She should not be allowed to interact with customers. She was very unpleasant and unprofessional. read more

Natalie was her name I believe, she was so helpful and was able to explain to me what issues I had with my car. EVERYTIME I bring my car I never have issues with anyone. They are always so nice so attentive and tell me what the real deal is. Such great people ! Thank you again! That's why I always come back ! read more