I really enjoy coming to Valvolines. This is the third location I've been to, and I continue to be…read moreimpressed by how friendly, courteous, and professional the employees are. Anthony carries himself so well and I felt genuinely attended to while he did my oil change. He took an extra minute to put my glove box door on properly after another technician put it back wonky. Will hands down come back to this location. I didn't have to wait in a line at all. Check your Valpak mailers and their website for coupons!

BEWARE -- Serious concerns regarding transmission service and lack of accountability…read more I brought my vehicle to Valvoline for a "transmission fluid service," trusting that the service would be completed properly by trained professionals. Unfortunately, just four months later, my vehicle began having serious issues and was unable to shift into gear. I had to take it to a mechanic as an emergency repair, where I was informed that the transmission fluid service appeared to have either not been performed correctly or not been completed at all. During the inspection, my mechanic found that my vehicle holds approximately 8-9 liters of transmission fluid, but fewer than 4 liters were drained. The fluid that was removed was thick, black, and extremely dirty -- not what I would expect after a recent transmission fluid service. I was also advised that there was a possibility my transmission may have suffered damage due to the condition and level of the fluid. I filed a claim with Valvoline hoping they would investigate the situation and work with me toward a resolution. Unfortunately, I was told that everything was done correctly and that they would not take any further action. The manager, Carlos, stated that he reviewed the service and that the same fluid removed was the fluid that had been put back, explaining that discoloration can be normal due to residue. However, the condition of the fluid and the amount removed raised serious concerns that were not addressed. I also informed them that on the day of service, the team had me wait an extended period because they needed to call and confirm which transmission fluid was required for my vehicle. I have supporting documentation, including receipts, videos showing the condition of the fluid, and my mechanic's findings, but my concerns were dismissed. Valvoline was once a convenient and trusted option for me, which makes this experience even more disappointing. Mistakes can happen, but refusing to acknowledge a customer's concerns or take responsibility when there is evidence supporting their claim is extremely frustrating. I hope Valvoline takes this feedback seriously, reviews their service procedures, and prioritizes proper training and customer care. Customers trust you with their vehicles -- that trust should be earned and protected.

Employees are knowledgeable & always polite. I am a woman in my 20's...so I REALLY appreciate their…read morehonesty in explaining the services to also not trying to force me to add any services I don't need right then & there. I go out of my way to come to this location, never had an issue with them in the past 2 years & I hope it continues this way, best jiffy in the SFV!

Beware of this location. I've been using Jiffy Lube for years and never had a bad experience until…read morethe Reseda location damaged my car. After getting an oil change, my Ford Edge began to make horrible noises and lose power. I immediately returned and the technician added additional oil and said they could not repair the engine. Took it to a mechanic and found they added 10 quarts of oil when 6 is the full amount. This caused $1500 worth of damage. Jiffy Lube denied they caused the damage without any information. The manager was accusatory and rude. Luckily the damage was documented and repaired. Now the bureau of automotive repair can investigate them. Mistakes happen. But poor service and rude attitudes are a choice.

great service, great people; awesome cars Bought air cooled…read morePorsche Car is amazing Exactly as described

The staff were very helpful and informative. They gave the best prices in town and followed up…read moreafter my car was done to make sure everything was still working as needed. They let me know anything else that might need to be done without pushing that it had to be done immediately and was willing to work within my available finances.

Christian was amazing to work with and I highly recommend his service . He was willing to explain…read moreon what he is doing and took the time to break it down into simpler terms . I appreciate his honestly , transparency, and looking out for me on future works. He's very fair on his price and show the breakdown of his pricing and work that have been done. Thank you Christian!

Christian and Chris are simply the best! Very happy to be a customer. Quality work and honesty.read more

The service is incredible and most requests can be handled by them. Ray is very honest with his…read morepricing and very hospitable. Will go here for any auto-repair servicing in the future. 100% recommend! Car: 2018 Mercedes e300 Service requested: the coolant system, brakes, & tire pressure sensors

Great service and price!! Came here for a front brakes/rotors repair and Ray was beyond amazing…read more The service was quick and Ray was able to answer all questions or concerns I had. Will definitely be coming back!

All around great, they go a good job at helping you understand whats going on along side what are…read morethe pricing breakdowns on service. big sized bays for big truck's along side alot of parking. nice waiting room to hang out mean time. i would send my family here. one of the last Honest mechanic shops in the valley.

I FOUND MY NEW MECHANIC! I was recommended to bring my car here by another service provider. Super…read moreaccommodating, quoted a beyond fair price, took the time to explain everything that was wrong with my car and walked me through it. Excellent customer service with a clean and well maintained shop. Knowledgeable and professional staff. Lyle was fantastic to interact with.

I had an awesome experience at Valvoline today…read more I had made an appointment through CarAdvise the day prior for an oil change. When I arrived, the staff put me into a bay as soon as I drove up. They began checking my systems, lights, filters, tire pressure, etc... They found my reservation through CarAdvise quickly. They made a couple of suggestions for service beyond the oil change, but applied zero pressure for approving them. The service was extraordinarily fast and everybody had the most polished manners I've ever seen at a service location. Everyone was extremely respectful. The manager Roy made sure I didn't have any questions before leaving and we had a genuinely warm and friendly conversation before he sent me on my way. The location is convenient, the service is quick, and the price that I paid was unbeatable. I highly recommend this Valvoline location for your car servicing needs.

I came to this Valvoline location tonight and had a great experience. Trevon did an excellent job…read moreon my car. He was honest, accommodating, kind, and professional. He made sure I was taken care of and made the entire process easy. The other employees were also friendly and helpful. I'll definitely return to this location. Thank you, Trevon and team!

I've been going to Albert and the guys for years with two cars and I can't recommend them enough…read more Honest to a fault, will advise you on the best options and offer alternatives and will show (or give) you all replaced parts etc. Always attentive, studious and efficient. I'd give them 10 stars if I could. Just go to them, you'll appreciate me when you do ;)

First time coming to this location after getting it recommended by one of my friends . Wasn't sure…read morewhat to expect since I'm no expert in these type of things but I have to say I couldn't be happier with the service ! Came here to get my side view mirror fixed after getting it broken off by another car (just my luck). Hugo made the whole experience easy and fast . Literally took a day to get it looking back to new . Fast service for a reasonable price . Thank you! Definitely will be coming back for any further car services .

Such a nice man. Easy. Quick. And get this: Open until 4 PM…read moreon Sunday. Very grateful for the extended hours. Thank you!

Nice guy. Quick and easy service. I'll be back for sure. Competitive pricing. This was on a stock…read moreToyota.

Great service and great value I always doing my oil change and brakes change here there good price…read moreand good service

Joe seriously helped me out in a major time crunch I was in on a big repair to get me back on the…read moreroad. Orlando did an incredible job with the work and they took care of a few other things that I had overlooked. Absolute 10/10 for everything. You won't find a shop anywhere around that treats your vehicle like it's their own like they do. Thanks so much guys I'm very grateful.