Horrible quality brake pads and rotors. The Squeaking and noise never stopped after spending $500 for the brake job. The mechanics and manager hardly speak English and the manager, in my opinion, is a con man. I had to spend another $400 at a different brake shop 5 months later to have my brakes fixed correctly. I do not recommend this shop, especially if you're a woman. read more

I got my brakes done at Break Master about a year ago. Recently, while driving, my wheel locked up and almost caused an accident. I took it back, and they told me the bolt had come loose. This could have been deadly. The loose bolt also scratched my rim, and they didn't take any responsibility - they just tightened it and sent me on my way. On top of that, they couldn't even find my car in their system because they wrote down the wrong license plate and VIN number. Completely unprofessional and unsafe. read more

Hats down to Brake Masters, located on Sherman Way. If you want good service , please reach out to Will/ Service Manager, he's the Best and his crew as well. Thank you Will for your Honesty and give thanks to your awesome crew. Regards Irene Quimiro read more

The customer service and attention to detail is what brings me back. It is very easy to bring in your car, go to the cafe around the corner while you wait, and before you know it, your car is done! Everything is clean and well organized. read more

Definitely earned my business. Lot of noises coming from wheels when turning. Had 3 prior wrong diagnoses from other shops. Came here and they found the problem (bad control arm/ball joint and had it serviced all in 1 day. Sprinter van drives smoother than I knew was possible. Will the shop Manger definitely has earned my repeat business! Thank You! read more

Will is the most kindest humble person you'll meet. Quickest employees as well. Definitely a recommendation!

Had a great experience here with Will, gave me a great deal for my 2022 C43 AMG brake pad replacement and kept me up to date. Staff was very friendly and kept me up to date with everything. Will definitely be back! read more

Brake Masters - Auto Repair Near Me - Van Nuys, California

Yeahhh nooo don't come here they put my brakes on backwards had me driving terrible and I got into a car crash omly to find out the last people to work on my car which is THESE PEOPLE put my brakes on backwards after going to have it checked! Crazy don't come here ! read more

I went to get my car's wheels aligned, and the initial price seemed fair. However, they discovered loose steering linkages that needed replacement and increased the cost fivefold. After researching the parts online, I found they were much cheaper, and I could have replaced them myself. I won't be returning there again; it feels like a scam! read more

After getting all my brakes done here nearly one year ago and just about 12,000 miles later I came in today to have my lifetime pads looked at and checked for the squeak. I was pleasantly surprised when the store manager decided to stand behind their product and take care of me by replacing everything at no cost! Now that's exceptional service. Thanks Will. read more

I went to do service for my truck on December 2022 and i was there 10 Minutes before they open lol and i was second on line and I requested oil change an transmission oil change Francisco the manager suggested the service the one they change all the oil for transmission and gaskets so i was there from 7:50 am and waiting and waiting around 11 am he tells me the transmission oil they don't have any and they will deliver any time so i went to have coffee came back 45 minutes after and waiting till 1 pm he tells me my truck is ready and he give me a 40 discount for waiting so was so angry and after that discount i was a little better and I left the place I noticed my truck on all stops make a weird noise and i was thinking maybe for the new oils so did pay any attention that was every day and on Monday January 27 i was going to work and waiting for the lights and the lights turn green so I press the gas and my truck did move and i move 5 miles per hour i have to move to right side of the street and try to avoid blocking traffic and for 30 minutes till i get a place to park and wait for 30 minutes after that it work normal and get to work next day i took my truck to Toyota dealer on mission hills and explained my situation and they checked everything and did find anything and they find out the truck have new transmission gaskets looks new and i tell them i have a service to transmission weeks ago and they check the oil and noticed the oil was really low they add 2-1/2 quarter low and missing bolts that was the reason my truck did move was low on oil and try to contact the owner because they tell me this location is a franchise and is taking for ever this guy was so angry that day and I don't think that's my problem and i have to deal whit this i will be on accident or my truck will be damaged thanks to him i star going to this location since 1999 24 years and I recommend this to my friends and family members now i just want they to be responsible I will never go back to this location on Sherman way and balboa on Van Nuys Ca read more

Brake Masters - This is the dealer diagnosis - Auto Repair Near Me - Van Nuys, California

I just dropped in for a tire alignment after getting them rotated up the street at Americas Tire. They recommended Brake Masters, and this place is great. They were very responsive, thorough, and had excellent customer service. I will come here every time I need an alignment. read more

Brake Masters - Getting my tires aligned! - Auto Repair Near Me - Van Nuys, California

Had Brake issues but was reassured and assisted by Keith. He was helpful, had great customer service and extremely friendly. Would recommend talking to him about any Brake issues. read more

Zero stars for this place if possible! Been here for all my cars for basic oil change but the employees suck here! One grumpy manager moved to the back for service but damage is still done. Stopped coming here for weeks already... Not asking you to be friendly but personality shows that they don't want to be here. read more

Take your business somewhere else! Very rude and unprofessional staff. Been a loyal customer for over 8 years since I moved to The Valley. House down the street so it's convenient. The guy who is at the front desk, bald Latino man is the worse at customer service. It's like he hates his job. Greeted me with a "YES"? an a very annoyed look on his face as if me coming in right now was such an inconvenience. Went to say listen you're gonna have to wait, it's lunch time and none of my guys are here to work on your car. Why do you send them all to lunch at the same time? Or if you must close down so customers like me are aware and take our business somewhere else. His attitude more then anything it's what pissed me off. Trying to support local businesses but people like him just makes me go to the big guys who actually train their staff properly. read more

Clean waiting room , spacious, smells good , easy parking, comfortable! Timeless service to change oil , filter, and reset ! Great prices ! Thank you guys! read more

Will and the entire team here are absolutely phenomenal. They stand behind the work that they do in the shop and are incredibly accommodating. Friendly shop, and work great to make sure repairs are done in a timely manner! read more

Had my brake pads replaced about 6 months ago and have put less than 5,000 miles on them since they were replaced. Now they screech LOUDLY at low speeds with no brake pressure applied, and sound awful under 30mph braking. Definitely a botched job, and obviously done wrong on the left and right sides of the car. Going to take it to another shop, since I don't trust these guys to fix this mistake. read more

I thought my brakes and possibly my rotors were in need of replacement. I went in to Brake Masters and the staff was very polite. Of course they tried to upsell me, but when I declined, they didn't keep pushing. I only needed new brake pads and my rotors cleaned. I waited almost an hour and they kept me abreast of the status while I relaxed in the customer lounge area. I know their overall Yelp rating is low, but I thought the pricing was fair, customer service was excellent and wait time was comparable to other good service shops. read more

I went because my brake light was on. They checked everything and said the brakes were fine. While I was there a woman came in quite agitated over some work that had been done and Keith said he'd have it checked out. He took the clipboard and put it on the chair next to him and she got furious that he was tossing it aside. Not true. His desk was just filled with other boards. She got nasty and he told her she could take her car elsewhere. She then had her son come in to fight with them. She was just upset and over reacting. Keith (the guy behind the desk) did nothing wrong and I saw he was clearly upset the rest of the time I was there. At first she was saying how honest and wonderful they were so I guess she was just having a bad day and took it out on the guy. read more

When you are looking for an honest, amazing auto shop and mechanic, come here! I've been here a few times and appreciate their honest and transparent recommendations. They are very clear about what they recommend and show me so that I can understand. I feel that they are sharing their knowledge without being condescending. As a woman and a teacher, I appreciate being educated in a respectful way. They do what needs to be done but do not upsell. My car is running great and it's due to Brake Masters. Francisco and the entire team are awesome. Thank you!! read more

I had such an awesome customer service experience today. I had my rotors and brake pads replaced at another Brake Masters at a location no longer convenient for me. I had some issues with my breaks squeaking from that prior service a few months ago. Blake and Frank were so welcoming and sympathetic to my situation. Rather than making me go back to the other inconvenient location, they stepped right up without any hesitation and told me they'll take care of me. They resurfaced the rotors and provided me with new brake pads at no cost. I was blown away by their kindness, customer service and generosity. No doubt I have my new go to place for brake service (and other services) at this Van Nuys location! Be sure to go here and ask for Blake and/or Frank and you'll be sure to receive amazing and HONEST service! read more

Beware: Bait and switch, offers services and fails to deliver putting customers in danger. I was a regular customer and never expected to get screwed! read more

When I saw the reviews initially I was kind of intimidated to go and give them a shot with my car but to be honest summer views are just mad people I had a great experience, it took a little bit of time but the service was excellent and they did your job as fast as they can search was important for me to give them five stars because a lot of people are posting when they are just upset for no reason I will give this place five star they gave me great service they did it as quick as possible and they did an excellent job on my car read more

Everytime I bring my car here I know it will be taken care of the right way. Once again they fixed my brakes this morning so fast and done with the right care. Thank you so much!!!! I love the team and would definitely recommend this shop!!! read more

I brought our truck to three different mechanics and all gave me different stories - but these guys told the truth when others tried to scam me. Really appreciated their honesty and professionalism! read more

Brake Masters - Auto Repair Near Me - Van Nuys, California

Long over due review. Went there twice a long time ago for an oil change and Francisco recommended I replace the fuel injectors. My car was at 150,000 miles at the time so I agreed. The very next time I go in for my next oil change he tries to tell me the same thing. I needed to replace my fuel injectors. The sloppiest attempt to scam me. He didn't even remember I had come in for a oil change just 3k-5k miles ago and he tried to upsell me the same crap. I didn't I even get my oil change from them that day. I went and found an honest place and now they take care of me every time for all 3 of my cars. I was so disappointed I never forgot Francisco the scammers name. read more

I hadn't been here for years since I purchased my 2019 Honda Civic Si, but after going to the dealership to replace the brake fluid, oil change and rotate the tires, I was hit with a mid-300 bill (I said okay, but it'll take 3 hours). Prior to this conversation, I asked about an auto body shop to fix a lingering problem with my rear driver's side wheel. He gave me one in Chatsworth. Suffice it to say, I said no to the dealership and hit with a 1K estimate at joint number 2. 1350 dollars and a small seizure later; I went to Brakemasters and Keith hooked me up big time!! How big? Around 700. Yeah!! And they stand by their work. Honest, great results. And by the way, my car drives like when I drove it off the lot. Thanks guys! read more

oil change for $18.95? I'm down! sure it doesn't come wit a car wash but whatever it's gonna rain sooner or later! Got a little coupon in the mail and decided to try them out. . . .not a bad spot close to in n out, taco llama, close to lee's Vietnamese sandwich spot. a liquore store.. close to a lot of other businesses.. read more

I had a wheel stud that needed replacing ASAP probably due to some small corrosion which caused the lug nut and metal screw thing to be broken off. I am happy with the service and $69 was a fair price! Everyone was wearing masks and there is a sitting area with chairs spread apart. There were a few people ahead of me so I was out of there in less than two hours :). I had homework so I didn't mind! I'm happy my wheel is fixed and I don't have to worry about uneven wear and tear or my wheel falling off when I drive lol. (November 2020 during Covid for context) read more

Professional, efficient and like Paula said... Honest! Great prices too. I stopped taking my car to Jiffy Lube (so expensive) and brought it here for a standard $25 oil change. Also, we have brought in the car to check the brakes, free of charge. The owner Juan is super cool, and will keep you posted on the status of your car. I've even made the drive out here since moving to DTLA, I just trust them that much. Parking in the back side, right off of Sherman Way. read more

I got a front and rear brake job 2 years ago on my 2013 Prius. The car didn't get driven much, but in the first 2 months I called them back to complain about a strange sound from the rear brakes. I took it back in and they did said there was nothing wrong and the sound would go away by itself. Indeed it did, but within 20K miles I was getting severe brake shudder. Took it to the dealer and they said that Brake Masters did not resurface the rotors properly in the first place. Now the brake pads (that still have wear left on them) are uneven too and the whole job has to be redone. These guys obviously cut corners and are scammers. Truth be told their price isn't that much cheaper than the dealer's and now I have to pay double for my brake job. read more

As not leave a bad or negative review, I will say always do your research people :) I failed to do advanced research, and obtain multiple quotes prior to agreeing to the service, I was too in a rush, so I paid quite a bit more than what 3 other places quoted me (& online estimates mentioned), but no worries, it was taken care of, and that's really what my concern was, just getting it done! & they got it done! Thank you! More money out of pocket = better quality, right? ...I don't know parts that well, nor the quality of parts, so I have to trust the business recommendations. :-) The company is very responsive and I hope good repair service for my axels. 3 stars for responsive customer service, fast & efficient service, a friendly & caring atmosphere, and my car is working, lol ...4&5 stars come with the test of time and consistent results. This is only my 2nd time here in a few years. I would try them again, but again, do your research prior to committing $$. (& that's for any type of service, not just auto). Gratzi! read more

Best place to go for Brakes and oil change. Great service, friendly staff. Been using them for years, and here I'm again. Ask for Francisco. read more

Brake Masters - My car is being fixed. - Auto Repair Near Me - Van Nuys, California

Keith provided excellent customer service! As a female I am often times apprehensive about taking my car for service repairs but Keith was awesome. His warm and personal approach in helping me figure out if my brakes needed to be replaced or not was comforting. He confirmed my master cylinder needed replacing and my husband was able to replace it so I did save some money but he offered to check out the work for us to confirm that is was done properly and flushed the system ensuring I was safe. It was indeed installed properly. Everything was at a reasonable cost. Keith we can't thank you enough for going the extra mile to help us out especially when customer service has been on the decline. read more

I HATE getting Oil Changes. After they do the oil change, they always find some expensive repair to show you, that you must fix immediately. Recently, they called me from the waiting room to show me the right front (hub) tire had major "Play" (Looseness of the tire). I needed a $289 repair. I declined to fix it & brought it to a friend for a 2nd opinion. He checked the tire & found that the center Lug nut was loose & he tightened it. No repair was necessary. I paid him $10 for his expert tightening & saved $289 ! ! read more

I noticed on Friday that I needed to get my brakes replaced ASAP as my Right brake was already hitting metal to metal. I knew it wasn't safe to be driving my car like that and I needed it for Saturday as I work weekends. Doing my research, I stumbled upon Brake Masters and saw they opened at 7:30am. Perfect! Decided to give them a try and was there first thing. Told them what the problem was. They looked into it and told me what I needed. They didn't try to up-sell me on anything my car didn't need (Which I appreciate!). So, I decided to just replace both front brakes. Pricing was great and they gave me 2 discounts on top of that! I spent no more than 45minutes ! I was in & out with lifetime warranty! (Also, take in mind that I already knew what needed to be replaced as I took it to another shop earlier in the week and they were charging me twice as much!) read more

Francisco and Keith were amazing! Very professional and efficient service. Genuine and helpful guys, definitely go here for your car needs, and definitely ask questions because if you need or want something they are flexible and kind! read more

Quality, inexpensive, quick, friendly, same day appointment..I just walked in and was out in 45 minutes after oil change, they even fixedly tail lamp and only charged me for a new bulb! Highly recommend!! read more

I usually don't give reviews for places like this but I have to tell you these guys are great. I called them to get a price and gave me a better price than anyone with a lifetime pad warranty included. They had everything ready when I got here got my car in immediately they showed me the pads that are worn down and had me in and out of this place faster than I've ever been to a brake place. The staff were The nicest bunch of guys I've ever met who work on cars I would highly recommend coming here. read more

Brake Masters - Chilling while I wait for my brakes to be done. - Auto Repair Near Me - Van Nuys, California