The service and kindness shown by Ben was exceptional! An earnest and competent man -- you have earned my family's business going forward! :) The dealership was trying to charge me twice as much to replace my front brake pads and to resurface my rotors! Not only did I walk away with an extra $300 in my pocket, but Ben got it done so fast! Thank you SO much!! You guys are the best! read more

Great Service and Honest!!!!!! I've gone to others that have tried to sell me things that were not legit. They give you a great price and are honest about what you actually need. read more

I'm very pleased with the service I received from Brake Masters on Reseda Boulevard in Northridge today. I usually take my Toyota to the dealer for service but they wanted $400 for a front brake job. My good old private mechanic retired and sold his auto repair shop to his nephew who quoted me $500 - $600! These guys did it for $270. I got there before they opened so I was served right away and they took no more than an hour to do the job Totally satisfied and I would definitely come back read more

Best of the best service, I changed the brake pads and rotors, they bought the parts from supplier and it took couple hours to fix them . No appointment needed . I just came around 9am and at 11 it was done. Thanks guys! I have a big van Dodge commercial pro master. It fits over there. read more

I've been going to brake masters for years and have recommended this location to my friends and family. I started coming here to replace my car's brakes. They installed them and they come with a warranty. Several months later, I had an issue with one of the brakes and they repaired it under the warranty. I actually forgot about the warranty myself, so I appreciate the shop keeps track and honors their commitment. Another time I went, it turned out, the brake needed a minor adjustment which they did immediately and didn't charge me for. In general, I feel that I can trust brake masters and they are reliable. I recently learned that they do all kinds of repairs. So I'll be taking my car in for tune up soon. They are upfront about their costs. The costs are listed and they will give an estimate to get my approval before starting any work. I also like the waiting area. It's got a TV, A/C, and water. Also Ben is very good with the time estimates. And when I drop off my car, he's good about calling me as soon as they are ready for me up pick up the car. I never needed to follow up with them because they are on top of it! read more

Brake Masters - Comfortable waiting area - Auto Repair Near Me - Northridge, California

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Came here because needed front brake pad change (labor only, I had parts) and it was $30 less than another local shop (that shop had 5) They took me right away at 9:45am on a Thursday morning. They must have finished with their morning cars. Now the important stuff: Waiting room had AC TV playing News Bathroom was clean!! Service was fast and I could look every so often to see wassup I'll come back for future service! read more

One of my brake lights were out. Called and spoke with Ben and came in the same day. He checked it out and took care of it right away! Highly recommend this business to anyone. Will be back for sure, thank you Ben & Memo! read more

After years of getting ripped off by dealerships and various others for my Honda's regular maintenance, I came to this place about 4 years ago and swear by them ! Ben is welcoming and precise and he and his staff give expedient and affordable repair work in all areas of your vehicles needs! Best service I have had in LA and my "go to" shop!!! read more

Very happy I went to Brake Masters today with my Toyota Corolla. Ben took care of me and told me of a problem with front axles (leaking grease). Walked me to my car while up in the air and showed me the issue and suggested I take pics. Very grateful for his advise as I had just had front end work done at auto body shop due to accident. Will be going back to American Collision Center to follow up. At Brake Masters, I got an oil change and front brake pads replaced. Very reasonably priced and fast service. Would use them again. Thank you! read more

Very honest business. I brought in my car because the dealership said I needed brake fluid. Took it to brake master and they checked it out and said not yet. Didn't charge me, I will be taking it back as soon as I need to have the work done read more

Love this shop. I do my own work on my vehicles and when I need help this is the place I go.

Ben took care of me with an oil change last year and rear brakes last month! Service is amazing and quick! read more

Brake Masters - Prices - Auto Repair Near Me - Northridge, California

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Great customer service ! Couldn't ask for a better place to take my cars. They do amazing job read more

Brake Masters - Mardi is a great personnel highly recommend!!! - Auto Repair Near Me - Northridge, California

I recently took my car here to get back breaks and new raoders replaced. I am so happy I found this place, the owner is so honest! Living in LA it's hard finding a good mechanic and I will be a lifetime customer and will refer all my friends and family here too! read more

I took my car to get brakes inspection and mr Ben and his crew gave me the Best customer service . ...price was very fair compare to other shops I been . Great quality work .. they took really good care of my car ..definitely coming back . read more

Front tires were squealing and after a quick check, Ben quickly pointed out my worn out pads. I got fair advice, no upselling, and good service. Walked in without an appointment for new brake pads and rotors at a very reasonable price compared to what another five-star repair shop quoted. Saved me a couple of hundred bucks! Honest and good mechanics here with Ben and his crew. Highly recommended. read more

First time here. Took our Toyota Camry to replace the brakes. I am very happy with their service. I will start coming here from now on.

I was charged for parts that were not installed for some reason. I came in and SPECIFICALLY told them I needed ALL rotors and brake pads to be replaced. I pay almost 800 dollars and I still hear the same squealing as before. I have no idea why a business would not give me what I paid for but that's what this place did. Disappointing since I do not have the time or energy to keep coming back and forth for what should have been done when I asked THE FIRST TIME read more

Took my car in, not expecting it to be looked at without an appointment. To my surprise they were able to look at it right away. They even finished 2 hours earlier than what they told me. Great customer service by Ben. Super helpful! Definitely go back again!! read more

The guys here are super helpful. Took time to hack up my car and check on a rear end noise I was hearing. Didn't try and sell me anything unnecessary and they even recommended a place to go where I could have my differential serviced. Thanks guys! read more

They do a great job on my Toyota Camry on my brakes Rotors and oil changes. Ben the manager is great and so is his staff.

Called Brake Masters since I had a Brake issue (dash light) and other places didn't know what was wrong and wanted to over charge. This is my first encounter with Brake Masters and hope they can stay consistent with their service. Spoke with Ben over the phone and explained my hand brake issue on my 2006 Pontiac GTO. He said I can take it in to get looked at; no problem. I swung by during my lunch time and spoke with Ben in person. He had and idea for the issue, but needed time to confirm. He quoted me labor cost to inspect and eventually fix the issue. I went back after my work shift was over. And to my surprise the car was fixed. Ben explained exactly what was the issue and told me how they fixed it. They also vacuumed a little mess I had in my car. A day later and the issue has not returned. Thanks again for your help with this issue. read more

5 More Days until Vegas? Wait...didn't you go to Vegas 3 weeks ago? Yes, I did, but I am going to celebrate my mother's birthday. That's what a son does. I had decided that since I am going to Vegas I would have my car fixed up. The last time I had my car serviced was back in March 2010. Before that...probably YEARS, besides having tires changed. My brakes were squealing when I come to a stop and it has been annoying for the past couple months, so I decided to go to Brake Masters. I went to Brake Masters in Van Nuys about 5 years ago, but I decided going to the Northridge for a change. I was supposed to wake up at 7am and be there at 8am, but I overslept. I arrived around 11am and I saw their bays full, but they were just finishing up. Whew...I thought I had to come back later. I was greeted by George and ask him for an Oil Change ($21.95) and a Free Brake Inspection. The store was very busy and he assured me that he will get to my car right away. That's GREAT SERVICE. Some places, they wait and WAIT until customer goes insane. George gave me a review of my brakes. He said that 30% of my pads were left. He said that I didn't need to get brake service. However, I insisted that I drive a lot and I will need new brakes for both my leisure and work. Normally, they push you, but I guess I pushed them to service my breaks. George gave me some discounts off services. For my Front Brakes, he charged me $159, but took off $10. For my rear brakes, he charged $149, but took off $10. For my oil change, it was $22.98, but he took off $1. The GRAND TOTAL.......$326.03. Does it sound a lot? Probably is, but I rarely have my car serviced. I'd rather invest in my car than an iPod or a cell phone. When I was witnessing the service guys change my rotor, I was used to the old corroded rotors. When they brought out the new rotor..OH CHEEZE WHIZ BATMAN...It was shiny bright one. I guess I haven't seen a shiny one lately. I swear majority of the service guys worked on my car more than the other customers that came in after me. My Oil Change...DONE...My Brakes and Rotors... DONE. It took about an hour to service my car. I guess its because most of them were on my car than the others...HIGH FIVE for service. I got shiny new brakes...new oil filters and lubricants. I guess the price may sound a lot. I am not sure. I guess PRICE is the big thing most people are concerned about. For me, to balance things out, I haven't had my brakes checked in 5 years, I haven't had any major engine problems. Plus, this was a better investment. I'll play it safe for both for leisure and work. I would eventually be spending that money anyways probably at the Vegas tables....lol. The Yelp Universe. Where are you traveling today? read more

Brake Masters - Brake Masters Logo - Auto Repair Near Me - Northridge, California

I had a four wheel alignment done back in September 2020. Months later in November 2020, I noticed that my car was pulling and went back to this facility. Turns out that I needed an another alignment. To think that they should honor a 90 day warranty on their work, they had the integrity to charge me for another alignment service. I believe the automotive bureau should be involved for service malpractice. Good luck bringing your vehicle to this shop. read more

This review is not a complaint but a HUGE thank you to Frank Peachey for his genuine concern and help ensuring our families safety. The original issue was when Brake Masters Newhall (an independent store from Franks corporate Brake Masters stores) fraudulently put non OEM brake pads on my car, which I had paid almost $1500 for according to the sales receipt. In addition to their unethical behavior they had to jumpstart my car before I could leave after they installed the new brakes because they left my lights on the whole 4 hours while they installed the new brakes! So the next day after I took my son to school my car wouldn't start because of the dead battery they killed! So I had to get a new battery! On 11/3/17 we purchased brand new 50k mile tires from Americas Tire for over $1100. 68831k miles used on the car at that time. By June the new brakes were squealing so on 6/16/18 I took the car to Brake Masters Van Nuys who found that the Newhall location DID NOT install the expensive OEM brakes I had paid for! So they had to replace the brake pads with OEM pads since that it what I had paid for! 82264k miles on the vehicle at this point. 7/16/18 I took the vehicle back to Brake Masters Simi Valley because of the knocking and noise in the front of the vehicle and they said they found that my Lower Control arms may be the issue but weren't sure unless they took it apart. So I made an appointment with Land Rover Encino and got in as soon as they had a loaner vehicle. So on 9/28/18 I took the car to Land Rover Encino where they confirmed and documented that 1 - the bushing was cracked 2 - they documented that the tires were near perfect at all 4 being 732. 88153k miles documented on the vehicle 10/18/18 Brake Masters Van Nuys got the parts in to replace the whole control arm suspension kit so I took it in and got the work done for for $1322.18. No alignment was done. 89284k miles documented on the vehicle. The loud squealing noise was still happening so I went back to Van Nuys on 10/23/18 and they had to replace the word down brakes that were unevenly worn because of the control arms. No alignment was done. I was really upset and concerned that they didn't check this on 10/18 when I got the work done. 11/7/18 there was still a loud squealing noise so I took the car to Simi Valley and and showed the manager my paperwork and he said everything was fine. His guy drove it and they didn't hear anything. That from that point on I would have to call Frank if there was any further issue. By 1/14/18 a little over a year after getting the new tires we tried to get a tire rotation at Americas Tire but the tires were unserviceable at 94,290k miles only 25,459 miles used! I contacted Frank immediately to let him know the issues we now had and that there was metal coming thru the tires making the car unsafe to drive and Frank immediately apologized and said he would take care of the tires and alignment. I do not hold Frank responsible for the Van Nuys oversight. There is no way one person can babysit so many shops. Even though it wasn't anything he had to do with he worked directly with Americas tire to replace the tires and all I had to do was show up! I couldn't believe his integrity and genuine concern for our families safety! It really means the world to us, and even though we won't be going back to the Van Nuys location, we will definitely go to another location, because Frank looks out for their customers! That is a rarity in todays society. I hope Brake Masters corporate takes good care of you because if you every don't work for them, that's when my family and I stop using Brake Masters! Our two boys start driving this year and knowing that both their vehicles will have the best service with Brake Masters really gives us a piece of mind as well! Thank you! I am putting the 5 stars and this in-depth review under the Northridge location because we had some service done there recently and the manager Ben was super nice & friendly! So between Frank and Ben we are Brake Masters lifers! read more

This brake masters is the one of the best I have been too! The one in Ventura County priced me $500 and Ben quoted me a reasonable price and didn't try to take advance of the fact I'm a woman and over price me! They were courteous from start to finish and I would recommend them over Groupon or any other place in the nearby area. Just the right amount of wait time! read more

Brake Masters - Front Brakes Chevy Cruze - Auto Repair Near Me - Northridge, California

Nothing but great service from Ben at Brake Masters. I always bring my cars to him. No job too big or small.

Ben was so kind to look at my brakes and fluids and took the time to reach me how to do it myself before a long road trip with a trailer. I feel very fortunate to have found this spot. read more

Ben was awsome ,,, he was very honest polite on getting information on my daughters car. He told us the brakes were still good & we had them change the oil. The service was prompt & effective. We will defenetly return to this place for our future car needs. Highly recommend it..ask for Big Ben read more

Brake Masters - Auto Repair Near Me - Northridge, California

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after getting quotes from various repairs from 4 other places. just goes to show you how much of a scummy place LA can be sometimes.. HOWEVER Brake Masters and Ben and his team are absolutely the real deal. very kind and genuine thorough mechanics who make you feel reassured about price and quality with your car. I have been coming here for years now and have been sending friends and family as well! definitely can trust these guys to do an amazing job. thanks again! read more

Great service and pricing Ben the manger is the best I always call him for a honest answer to advise to car problem

I really wanted to like this place. This the second time I have been here. The first time was awesome! I brought my car in this weekend because my breaks were feeling a bit weird. They told me everything was good, but that my pads were 50% worn. Great. I am good with that....see you in a few months, But, since I am here. can you do my alignment. In and out within an hour. Again, Great!! I came home and my boyfriend said he didn't believe that there was nothing wrong with my breaks. We took the car to a friend and they said that my rotors were warped. So, you mean to tell me that I got up early and took my car in at 8:00 am on a Saturday and brake "masters" said nothing was wrong? Nope, never go here again! OHHH - AND, I just had my car cleaned and there were greasy black fingerprints all over my freshly cleaned white car....not happy with this place! read more

Came in today because my rear drum shoe brakes were making noises, so I assume I need new shoe brakes. When I came in to have it checked it turns out that my brake shoes still has 90% life left. And it would last at least a year. I appreciated the honesty, as the brakes I bought only cost 20$ and they said it doesn't need to be change therefore I should waste money getting it replace when it was still good. It's hard to find a trusty mechanics nowadays and I'm glad I found them. I know when where to get my brakes change in a year or two! Thank you if you're reading this! read more

Been going to this location for years. Ben is really a nice and honest guy . I always recommend this Brake Master location to all my friends, family and patients. read more

He asks me, who installed your brakes beforehand, because they didnt properly install it and if they did my brakes would still be fine.. Wow. Crew was very informative to me.. coming back for any services as they beat any place for prices. Came in for new brakes and a tire rotation. Was done fast and quickly plus the crew was funny and personable. read more

I came here about a month ago to change my brakes . However, two weeks after getting my brakes changed they started squeaking so I went back there to see what was wrong. They inspected my front breaks again and aid that they would need to charge me an extra $40 to reinstall them and fix it. So I asked to talk to manager and the manager said that they weren't responsible and that they can only make adjustments for free 7 days after my visit. So, basically they did a poor job of changing my brakes and wanted to charge me an extra $40 to fix the poor job they did. Unbelievable. read more

Ben & Sean, Super good dudes! Service was more than expected. They did there free brake check and even took the pads out to show me that my brakes were in good condition and didn't need service like I initially thought. Recommended a brake fluid change instead of a break replacement. Super honest place. Will be coming back for when I really need some work done! Thanks guys for making me feel welcome! read more

I really wish I could leave a 0 star... Just had to change my front tires on my car and turns out these jerks stripped and cracked the wheel lug nut and stud. So now I have to spend more money out of pocket. SERIOUSLY PEOPLE DON'T GO HERE! SAVE YOURSELF! read more

Ben was awesome had me in and out quick. Had me in same day no problem was very honest about the work. I'll be coming back.

Hands down the best place you can get your brakes done in the area. The owner and workers are really kind which makes me wanna go back every single time. Their prices are very reasonable and owner sometimes gives you discounts. I'm glad to have found this place and I will definitely come back for any brake services here. Highly recommend!! read more