Came in for a check up and walked out satisfied Was always skeptical on the pricing and service here But walked in and older Hispanic man who Looked like the service manager took care of me told him about my problem Took his time to check it out and drove it And found the problem After going to 2 other shops to tell me it was something else Most definitely be coming here again read more

I have already brought 3 of our vehicles there and today brought one I recently purchased. Ben the manager there showed me that my brakes were still good, now that's genuine honesty. He's always helpful, straight up and priced fair with good quality work. Thanks again Ben! read more

I had a full synthetic oil change done in my car. It was done in a timely manner and not overpriced.

This place would get negative fifty stars if I was able to rate them accordingly. NOTE TO ALL YELPERS! ALWAYS GO WITH YOUR GUT INSTINCT WHEN DECIDING TO GO TO A BUSINESS. I DIDN'T AND HAVE PAID THE PRICE! Took my old project caddy in several months ago cause the brakes were really bad. Apparently, and allegedly, they said they needed to replace everything, to the tune of almost $1,000. A little voice told me to not go forward but I did, since at the time it was my only vehicle and in all fairness, the brakes were hardly working. So, fast forward several more months, and the used Honda I just bought starting have a problem in that when I pressed the brake pedal, it would push down to the floor and have a real hard time stopping the car. It was actually dangerous and required me to use the E-brake to stop the car. So, STUPID ME, I took it back to brake masters. I get told by the guy at the front desk, a tall looking latino, that they diagnosed the problem and that I needed new shoes and pads, and machined rotor and drums, to the tune of $345.00 This guy's shtick is to small talk you to death, complement you, act like he's your best friend in the world, all the while he's grabbing the lube, which would explain the smirk on this face. Picked up the car, expecting my brakes to like, WORK, and lo and behold the exact problem that prompted me to take the car in was still present. These "Professionals" didn't even test drive the car before they gave it to me, and were aware of the severity of the problem and let me take the car in this condition! I guess as Brake Masters they're unaware that having brakes not work might be, I dunno, a little dangerous!!!!!!!!!!! So I took the car back and after the mechanic drives it around the parking lot (this is his idea of testing the brakes), I find out that these incompetents are telling me that it's the Master Cylinder now! You're BRAKE MASTERS for chrissakes, this is the only thing that you do, and it is a very limited, finite, and specific area of auto repair, and you can't diagnose the problem correctly the first time? HOW CAN YOU CALL YOURSELVES MASTERS? I'm sure I didn't even need shoes or pads, but they were of course the most expensive repair to do on the car, so why not??? It's establishments like these that make auto repair the nightmare that it is! And what's laughable is that this guy asked me if I wanted them to do the master Cylinder! Unreal. Yeah, sure, misdiagnose the problem, charge me to do repairs that likely weren't necessary, and when you finally figure out what the problem is, charge me to fix the problem again! The worst of the worst, do yourself a favor and learn from my mistake, and that is to avoid Brake Masters, unless you are a fan of overpaying, underserviced, and unreliable repair shops! GO SIX BLOCKS DOWN THE STREET TO RESEDA BRAKES AND MUFFLERS, where they really know what they're doing and want to do a good job! read more

My uncle just took his Range Rover for a brake inspection and Ben greeted him and took the car for a test drive and checked the brakes. He told my uncle that the brakes are just fine and he has nothing to worry about. He was super nice and courteous and very helpful. read more

I've been coming here for a couple years now. I usually get an oil change and ask them to put air in my tires if it needs it. Use the coupon that comes in the mail and if you don't get one in the mail go on their website and there's a coupon on there. I always have my guards up becomes I'm a girl and don't know much about cars. They've tried hustling more money out of me saying I need work on my car but I always say my brother or dad will fix it. Ladies, always get a second opinion if you're not sure if you need the work done on your car or not! They open at 8am so come early if you can, no wait and you're out in 30 minutes! read more

I knew I needed my front brakes changed on my 89 Olds; it has very low mileage so I knew the brake pads had not ever been replaced. I had a few extra bucks so I went ahead and went to my local Brake Masters because I had a coupon. Pluses: they took me without an appointment. They leveled with me about my rotors not needing to be replaced, even though they could have lied and said they did. They entire visit took less than two hours, so that was impressive - I fully expected that I would have had to leave the car and come back later. Best of all: the brake pads are on lifetime warranty for as long as I own the car - when I come back all I'll have to pay for is the labor. Also, they had told me that my rear drum brakes were in fine condition even though they could have lied about that as well. Minuses: Even with the coupon I still had to pay about $60 than I was expecting. Also, I would have thought they might have gone ahead and rotated the tires since all four wheels were off the car. I suppose that's my fault for not saying something, though. On balance, I'm not disappointed with my experience here. The sho itself was clean and well organized, so that indicates the owner is running a tight ship - always a plus. Since it's near my home I will probably be bringing my car back here. read more

Ben was very nice and was happy to hear my situation first, most mechanic shops rudely tell you to just bring your car in. But he answered my questions and I was more than confident on his knowledge of cars. So I brought it in and he solved my abs light issue and I got my car back in just a couple of hours! I felt him and his shop are very knowledgeable and honest people. I definitely recommend them. read more

I'm a little torn about this place. They do a great job and prices are reasonable. But it's somewhat inconsistent. When my wife takes any of our cars in, she gets at a much lower price than what I pay when I bring it in myself. For example, she takes her car without coupons for oil change and they give to her at coupon price. But when I brought in a coupon, they wouldn't take it because it's not accepted on weekends (but nowhere on the coupon it says that). But in fairness, my wife does both cars in most of the time so she knows the owner and the workers well. So I think that's why she gets the better treatment than me. I'm guessing that if I brought in the cars more, the experience would be the same for me. Overall, I do recommend since their work is good & price is honest (except the coupon confusion). read more

I used to go here years ago. So I decided to do business with them again last week. All I wanted was an oil change for my truck. The manger gave my keys to this heavy set guy, one of the "mechanics" to pull my truck in the shop. I saw the guy getting into my truck without putting any plastic on my seat or any floor cover on the mat. I told the manager about it, and he told the guy "hey, he wants you to over his seat with plastic" The heavy set guy came back and said that they don't have any covers. Then as he, the manager and I are all standing there, he started acting like a clown and telling the manager "we no do the oil change on our backs; we no need no cove. Ha ha ha" This was for me to hear, obviously. Then the manager told me that it is not required to cover anything. I wish I had told that guy that he should've been a comedian, instead of a mechanic. Take your own cover in with you, if you decide to go here. This place used to be managed a lot better. Now, it's in the hands of people who take NO pride in their work. read more

Friendly service but make sure you know what your car needs before taking it in because they will try to push service and parts. read more

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Don't come here if you could do it at home or or try to figure it out I would say avoid this location just because they gave out the wrong advice read more

Went in today after calling in the morning they saw me right away with no appointment needed. After checking my brakes they reported to me that nothing was wrong and gave it a test drive and still said nothing wrong. I love when shop tells you this, it's a faith builder that they are not taking advantage of ya. read more

Avo was very helpful in getting my car fixed. I was rear ended in the area on June 9th and was referred to Brake Masters to fix my car. Avo explained everything and got my car fixed in 4 days. Took my car here on June 15th and got it back on June 18th. Payment and free was done through the person's insurance. Customer service is very important to me. My car looks brand new. Highly recommend this place. read more

I went there to fix the brakes for my car. Ben was super nice and did a great job on my car. The owner was super nice too. Love the place!! read more

Usually a auto place gets a bad review from me. That's because almost all seem to be in business purely to massively rip you off. This place defies that norm. I went because I had a coupon for an oil change for under $20. I 100% thought they would have excuses, add on fees like removing the bolt fee or even getting hands dirty fee. Believe it....they we VERY quick and took my coupon and.....unheard of....honored it. No "oh ....you have a leak" or "oil on the cap...you need to have us fix blown head gasket" I have had that last one MANY TIMES. Now here is the best part...$21and the hand comes out for a honest man's shake and thank you!!! They got my business! read more

Took my vehicle in on 9/30/19 to get new back brakes. He said it would take a couple hours. We came back in 2 hours and it wasn't ready. We left and came back 3 hours later. Still not done? Didn't feel good energy from the manager, Ben from the moment I walked into the office. Didn't understand why?? They finally finished, I paid $184 and left. On 10/3/19, when backing or driving down the street. back right wheel squealing and making another odd noise. Took my vehicle back and left it. Picked it up, no real good explanation for why it was making noise. Noticed my emergency brake was extremely loose! He had told me earlier that it would cost $300 to fix! Also, the brake noise was back! Took vehicle back for a 2nd time! Told Ben that my emergency brake was fine before I brought it in and that I wanted him to fix it and I wasn't paying a dime! Turned them into BBB! I ended up taking car to Tarzana BM where I was greeted warmly and car was fixed within an hour. Looks like Benny doesn't know how to fix brakes or that he deliberately left the wheel too tight. Please do not take your vehicle there! Thank God for honest, quality people at Tarzana Brake Masters! read more

Worst place ever !!! Got my breaks done early this year and have gone back 4 times to get them changed again I truly believe they only changed them one time. Went back a 5th time they took my car I waited this time to make sure they would change my breaks they saw I wasn't leaving so they came up to me and said my warranty was up and had to pay !!! $90 life time warranty is crap and they either don't know what they are doing or they don't change your breaks at all. My buddy had the same issue. Stay away from this place worst experience ever. read more

In one sentence - they ask you to do something that is totally uncessary. Don't get lured by their low labor promise. This Sat I drove my car to their place and do a regular check. After checking, the seemingly nice receptionist guy walked me through the car and told me that either of the brakes had 10% life remaining and I need to replace both. Of course they claimed life-time warranty and initially quoted me $550. With haggling, they dropped to $330. With suspicions, I asked them to put the tires back on and left. Without any doubt the reception guy with mustache turned so upset and cold. When I drove my car to a nearby Honda dealership, I spent $30 on brake inspection (Brake Masters did it free). Honda guy told me that my brakes are fine. Front brake is yellow status (middle-aged) and back brake is green status (full-life span). I had had my Honda serviced at the dealership twice before and I knew they are good. I just didn't expect Brake Masters act like scums and charge you something that is totally not necessary. Again, don't get attracted by their seemingly low-priced service promise. They will get their money back at other places! Try to avoid this place at all times. read more

I just got a full synthetic oil change done. I had a coupon which came from brake masters website saying for 54.95 I get a full synthetic oil change and a 21 point inspection and a tire change. The coupon states that right below where it say how much its going to cost me. So I go there the manager who is a nice guy says it'll be done in 30-40 mins. once its all done like in 20 minutes right before I paid I asked him if they did the tire rotation and he says "you didn't ask me for that" then when I said "I didnt have to ask you cause the coupon states that its included" then he made a bunch of excuses saying "I don't know whats on the coupon , its not our coupon its a cooperate coupon" and on and on. come on dude.. you are the manager have some professionalism. read more

Brakes started squeaking after 2 months from getting "new rotors and pads" from these guys. Based on previous reviews, won't even bother on going back. They'll charge to "re-install and fix" the job they were suppose to do right in the first place and most likely won't do the job right again. read more

Amazing! The guy the works there is really nice he tells u how it is and that's amazing. The price in my opinion couldn't have gotten better. Great service nice workers amazing work. read more

I am very pleased with the customer service of this company. After having an issue I was contacted by corporate asking what happened, and how they could rectify the situation for me. I am very happy how they handled everything and how they went above and beyond to fix my car and make sure I was a happy customer. read more

I have been a customer for years, and surprised I didn't review earlier. This past several months in particular, I was taking my car on road trips to and through the desert in Mexico, and wanted my car reliable for the best cost and fast service. My loyalty is in stone!!! I am so happy with the excellent service here. Ben is the best!!! read more

Check this place out! They got my oil change done very quickly, the guy at the counter used a coupon they offer to reduce the price, and they got the job done quickly! read more

Just got rear brakes and oil changed. Genuinely the first time I've ever left an auto shop without feeling like I got shafted. This is an in-and-out, no BS place to get maintenance on your vehicle. Quick service, good prices, and friendly staff. read more

I have taken my car to this location for years and my family goes to this location as well! I have brought my friends over and they all have been happy with their service! I fully trust Ben and the technicians with my brakes and advice. I have never had any problems. As someone who looks at reviews before chosing to go there, I can honestly say you will in good hands here and there are very few places that i can trust especially being a woman and my car is very important! read more

I have been going here for almost 8 years. They are the only ones I take my car to. Ben is awesome and super helpful. All the mechanics there are great and friendly. Over the years, I've moved farther away from Northridge, but still make the drive to this Brake Masters because I trust them. I don't care if it's just an oil change, I will always take my car here. They are honest and have never let me down! I highly recommend them! read more

I loved this place and took few cars for mainly brake pads or brake rotors. After going there many times I realized the owner or the management is completely crook, I remember this one time a young couple complaining about having a perfect car but after visiting this location, that car started swerving to left or right, they eventually realized that they got caught so they fixed his car like it was when they first came in. MY BIGGEST COMPLAINT is that I took my moms car for regular maintenance and the front tires were making noise at times, this guy after checking my moms car suggested a fixture for wheel bearing at $400, I said no problem I got it done, I left Los Angeles same week for work and my mom again started complaining about the noise so she took it to Toyota dealer and it turned out the $400 I paid went down in drain because these scum bags did not fix the bearing, so she paid around $500 at the dealer and finally got it fixed. If you have 1 car and you visit this location every other year, you might never find out that these guys want your money and they will F you up, I like brake masters, but not this location. I have written this review so people know that he is a crook, if you are a lawyer contact me so i could fix this problem. read more

This place was recommended by my girlfriend but now wife and this place is fantastic. Ben is friendly guy and very informative. We used to live in Northridge and now we live near Pasadena. When we need car maintenance we go all the way to Northridge because they are trustworthy guys. Our cars have been taken care of by brake masters and all I can say is that our cars run well. Thanks a lot guys. read more

I had my husband take my car because the brake light was on, I thought for sure I'd come home from work to find out he was overcharged and taken advantage of... but instead I found out he took it to someone HONEST! It was just a sensor and Brake Masters was able to fix it without charging me for new brakes, they could have for sure just replaced my brakes and I never would have known. Thank you brake masters! read more

Stopped by here after I left northridge hospital, decided to get my car checked up on and I was amazed by the honesty this place has to offer. I have had many experiences with auto shops but always felt like I was being lied to about extra services that I really don't need, but this shop was totally honest. They explained everything they were recommending step by step and gave me the pros and cons of doing each service and so on. I am very happy with the professional and honest service I received. read more

Not a good guy. He is pushy, aggressive and expensive. He wants me to do all over for front brakes $180. I told him I have lifetime warranty on breaks. He do not cares. So I left. read more

Ridiculous! Very rude and condescending. Tried to tell me I needed more done than I did. Assumed I was a girl, so they could sell me on more. Quoted me $100 more that the dealership. I walked out. read more

I believe it was Ben that helped me. He was able to get my truck in for a brake job quickly, and gave a reasonable estimate that reflected the actual final cost. Very reasonable bill for great, quick service. Highly recommended! read more

After so many visits to mechanics and brake shops for my car this past year, I finally visited this brake masters location. I was immediately pleased by their friendly staff and quick service. Since they open at 8am, it worked great with my work schedule and I was out in no time even without an appointment. I was relieved that I didn't have to wait a long time for them to diagnose the problem like other shops I have visited. The manager quickly addressed the issues my car was having and even honored the coupon I had for an oil change. Thanks to them, I no longer have embarrassing squeaky brakes! My car is definitely in better shape after my visit here. I highly recommend them. read more

I've been coming here for a year now and the staff is so friendly especially the guy that works in the front he's amazing!!! I mainly come to get my oil changed it cost less than the dealer and the they don't try to sell me add on's every time I go to the nissian dealer I always end up paying $500 this place is really efficient too .. Love coming here highly recommend!! read more

Great Service, I took a chance on getting my brakes looked at on my Expedition. The manager was polite, honest and trustworthy. I went back for an oil change and asked them for a transmission service, they told me everything was fine and I didnt need the $160 dollar service. This was an opportunity for them to take advantage of the situation and they did the right thing. read more

the service and pricing here is excellent. brakes were done super quick. Ben is the man ask for him when u get there. i priced out my brakes at other brake places including other brake masters lication and they beat it by almost half. go here please ypu will live me read more

Bad, bad, really bad..... They ruined my car......The mechanics don't have enough skill to tune up or fixing. All the lights came out after I did tune up there so I went back many times but they still do not know how they can fix the problem of my car. If you don't know about lexus or other car, just be honest with customer. Now I can't even sell my car. read more