poor service. they also dont provide what they say on their website as part of the paid service.

Needed new tires before I went on a road trip to Mammoth to go snowboarding and they were able to replace my tires with a days notice. Received estimates for other tire shops in the area and most of the other companies estimated twice as much. They went out of their way to give me the best price possible & accommodated my tight time frame. read more

BEWARE The service center is dishonest lying scammers! . Don't trust this Pep Boys location. My wife took her car in for an oil change that included a tire rotation, they wouldn't rotate the tires and tired to scare her into purchasing 4 new tires, telling her they couldn't rotate them because she would hydroplane and die.....the tires on the car have 10k on them and 90% tread left. This Pep Boys service center is a bunch of Dishonest lying scammers! read more

This location is notorious for not giving you a new sticker when you get an oil change. This is the second time they've done this to me, and last month they got my spouse. You will get all the way home before you realize that they did not give you the updated sticker that you've paid for. Synthetic oil changes are expensive. This time, I checked before I pulled off and saw that I AGAIN didn't have the sticker. I went back. The guy brings me a sticker and it has the CURRENT NUMBER of my mileage, not the mileage that shows when I need to return. I don't know what kinds of games they are playing, but they are doing this on purpose. I have been getting oil changes since I was 16 years old and I'm really old now. This has NEVER happened before I started going to this location. I will just have to drive further in the future. They have lost me and my spouse's business. read more

Very nice people working there, fast service, good and fair prices. Highly recommend.

Went there for an oil and filter change and was told i have to buy a drain plug and washer for them to do it by a lady writing invoices as they do not accept responsibility otherwise which would cost an extra $15 besides the oil and filter i furnished because all they carry is Pennzoil. I then left and had it done elsewhere which i suggest you also do as i will not deal with a company who treats paying customers like that read more

I ordered a car battery online yesterday because they had a good promo going on and I was able to purchase it and have it installed same day within 4 hours, with only a 25 minute wait time at the shop. Service workers were nice. It was a pleasantly easy process during COVID. This is why I never go to Autozone, they are always so overpriced compared to Pep Boys. Nice job guys. read more

Ozzy and Ron took very good care of me!!! I highly recommend come in here there was no long wait time great waiting room. Exceptional service read more

Just came in to get a couple of things for my car.First and foremost,No one assisted me what so ever.I had asked a employee for a specific item and he stated to me what isle to go to and look for it myself.Really,wow what a surprise. This location needs a make over from the exterior.The other thing about this location is you enter from the rear. It seemed to me that the employees here are just going though their emotions.They didn't seem happy to be working here.Its to bad No service what so ever. 2015 Yelp Challenge.051/100 read more

Pep Boys - Tires Near Me - Reseda, California

I want to thank Natalie in the tire department for all her help. She went above and beyond to help get my tire fixed. I will definitely be back next time because of this positive experience. Thank you Natalie!!!! read more

I went to this place today I just left customer service very bad the person who help me his name Juan he is low class person and unpolite he treat people with no respect I want for inspection and he start give me attitude he finished the inspection he told me your car failed and I have brand new car it's Mercedes-Benz C 300 this people I don't recommend anybody to go and do service with them they are loser I'm wondering how Pep Boys company hire and polite people and bad customer service read more

PEP BOYS NO LONGER HONORS THEIR OWN WARRANTIES I have been buying my car batteries at Pep Boys since my first Ford in 1974. On the few occasions I've had a problem, I go to the store, they test the battery, if it's bad they replace it in 10 minutes. Bought a battery for my daughter's Nissan Versa in Dec 2021. 30-Month Warranty Champion. Battery went bad. No worries I tell her. Boy, was I in for a surprise. Since Pep Boys was sold, their policies have changed. Now, I was told that I needed to find the original paper receipt, the electronic version that I had was not sufficient. Then I was to mail, not email mind you, mail, the physical receipt to the Corporate Headquarters where they would review the warranty and determine where and when I could get a replacement battery. My daughter's car was sitting by the side of a freeway and they were talking weeks. I will be pursuing this with state regulatory agencies but for now, my advice to everyone is to avoid Pep Boys like the plague. Wait, we just had the plague, it wasn't as bad as Pep Boys. Manny, Moe, and Jack, must be rolling over in the grave after what ICahn has done to their business. read more

What is the point of having an appointment when you come in and you're told that they had another appointment at the same time and the wait would be an hour to an hour and a half until my car can get the oil changed. First time coming to a Pep Boys and will be my last. read more

Always reliable. Always friendly. Great service at a great price. Totally recommend for anything car related! read more

Helpful and efficient I drive Lexus & Toyota vehicles and come here for auto parts & car inspection read more

Arrive at 8:25 for my 8:30 appointment and they weren't open. They were supposed to open at 8. There were 2 other people waiting. So I wasn't able to get my service done. read more

It was already an irritating experience making an appointment here, the customer service is definitely lacking. However I decided to still give it a try because this location is so close to my home so I made an appointment for 3pm today. When making an appointment the customer generally expects to be taken back right away to begin the oil change, that's kind of the point of making an appointment. When making the appointment I already told them this was a fleet management vehicle & they made it sound like it was no big deal to get authorization. The employee helping me had no idea how to process it as a fleet management vehicle & he was extremely rude. After waiting 15 minutes I couldn't take the rudeness anymore & could tell that this was going to take at least 2 hours so I simply left. You've lost a good customer that lives nearby with a company car that has to have regular maintenance, I'll never return here. Instead I'm writing this review from Valvoline Instant Oil Change where they literally got me right in & they're almost finished with the oil change. Stay away from this place, go to Valvoline instead for quick, friendly service! read more

WATCH OUT, STAY AWAY! Thieves with horrible service ready to steal your money. I just drove in with a mail in my tire. Car is on the lift as I'm told I have to buy a new tire. "It is unfixable" they say. I wasn't born yesterday as the guy says to me "take it somewhere else". I told him I have a new tire in the back and he refused to install. Took it a mile up the road and within 30 seconds the tire was plugged. Simple nail that's all. Please please do not give these people your business. We need to shut them down. Tomorrow Monday the BBB will receive a complaint as well. read more

Had a screw stuck in my tire and needed to get a patch job done. Discount tires was closed and Costco said they wouldn't be able to service my car until tomorrow. Glad I went with Pep Boys. I was in and out of there in no time! JD and Rob provided excellent customer service and I was very satisfied with the whole experience. 5 stars all the way read more

Terrible service. Employees are rude and will talk down to you if you're a woman trying to get her car fixed. Go somewhere else and don't waste your time here. read more

Excellent customer service !!! I needed a new battery and the staff up front were helpful. Leo who works in the service desk assured me that the installation will be short and I was confident in him and his team. Ken the mechanic who installed my battery did a great job and my car feels brand new again. 5 stars read more

I brought in my vehicle to get a new battery replacement. I placed the order online on Pep Boys and got the appointed two days later. The service department was open at 8:00AM, so I scheduled the earliest appointment available when the store opened. Leo and Asti (or Astil) was able to complete the battery replacement within 45 mins as they promised. While waiting I decided to walk into the store to get estimates on some parts. Jonathan Garcia was there and he assisted me in what I needed. I purchased an K&K Filter cleaning kit and Jonathan was helpful in answering all my questions. I have not been to this Pep Boys location in over 20+ years and I was very pleased with my experience. I will definitely be back when I need to purchase auto parts. Thank you to Leo, Asti and Jonathan for proving a great customer experience. 5/5 Stars. read more

Went to go get my battery replaced for my Audi A4 and the Head of the parts department OZZY !!! Was such a big help Supper knowledgeable and quick service I will only come to this pep boys on reseda for all services on my car thank you read more

Went to this location to see if I could return some items I'd bought at another Pep Boys. Sure, no problem. No hassle, no drama. The associate was accommodating, quick, and personable. Such a nice change!! Thank you. read more

Lousy service and rude people. The person helping me was stoned out of his mind. Tells me to move my car and he'll be right with me. Leaves me sitting there and when I come back in to the store he has no clue who I am. The worst. Appointments do not matter, your time means nothing. This place is the worst. Dirty as can be. read more

I made a 10am appointment to get four tires I purchased from TireRack.com installed. I was quoted $17 per tire to mount and balance. When I got there, the total was $120+ because they said I needed "stems" and some other stuff. Oh, and it would be an hour before they could do the job. I bailed and went to an friendly interdependent tire shop just a few blocks down on Reseda Blvd., who mountain and balanced all four tires for $70, with only a 10 minute wait before they got to work. I won't be rushing back to Pep Boys for service. This sort of rates a one-star review, but I give them two because they seemed overworked. read more

Scheduled a 2 pm appointment and when I get there they gave the appointment to someone else and said come back in an hour. Why have an appointment system you dont stick to the time? Dont go here or give them your business they are all short with you and rude! read more

One of the worst location ... very bad customer service by the manager of the auto repair shop He so rude... try to go to different location or different shop read more

Worst service ever! Went in for an oil change.. the eta was 45mins. Well that turned into 2 hours. At first I thought that they were super busy, you know. So after I waited in there boring waiting room, they finished and I went about my way. Now 6months later, my car is due for an oil change. I decided to take it to the dealer and have them give me a multiple inspection sheet to see if everything was good.. Come to find out that pep boys stripped my plug and left it on and also added silicone to my drain plug with acts like glue when heated up. The plug was stuck on there really good, had to leave my car at the dealer for a couple of days so they can try to remove it without damaging the oil pan. Luckily they were able to remove it but cost me $80 .. Don't go here. Go to the actual cars dealership instead read more

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I love PepBoys. They are always so nice and efficient. I have been taking my car there now for 4 years and I have absolutely no complaints. read more

Came here for a Lyft inspection so I'm evaluating that aspect of the business. I can't speak for the store or the shop but JD did a great job with the inspection. Very courteous and prompt with a dash of humor. Had me out of there in under 20 minutes. No fee FYI. Also FYI, if you're going for the Lyft inspection: You're going to go to the shop side, say you are there for a Lyft inspection, sign up on a clipboard in the waiting room, sign up on your phone at a link that's posted on the wall then watch about 9 minutes of a semi-ok movie that came out 10 years ago. Then a mechanic will call your name and take you outside to finish the inspection in a matter of minutes. read more

I had a 1:00 appointment for a simple oil change, and it's 3:15 as I continue to sit in their waiting room. I came earlier this week as a walk-in, and they said it would be a very long wait and to make an appointment... I won't be returning for any kind of service. read more

If you look up frustration in the dictionary, you would see a picture of this pep boys .. I would say that their customer service is terrible but that would be kind.. it is literally non existing. . I asked to speak with the manager after having my vehicle looked over. Why did I ask for the manager .. well here is the "story" .. I received a call from the technician who looked over the vehicle. . But it was NOT the technician. . It was a high pressured sales man who told me my car was not safe to drive, that the $1300 they are asking for is real low and I need to let them know NOW.. My wife and myself felt very intimidated. . And leary about having the work done.. when we expressed this to the salesman, he started to talk to us like we were idiots. . At that point I asked to speak with the manager. . Still no call after 3 weeks. .. if they don't care about a consumer being uncomfortable with their sales practices. . How much do they really care about the work they do.. we paid for our oil and stuff. . And took our car right away .. what a joke.. Use caution when using these guys .. they are good for a can of oil or a tree shaped air freshener .. but don't let them touch your car .. you might as well hand them a blank check .. very expensive and presurefilled experience. . Wish I could give zero stars .. read more

Pep Boys - Making use take everything out of the truck before looking it over .. - Tires Near Me - Reseda, California

Never go to this shop very unprofessional and the estimate are to high and rude employee

My make a appointment online for 24.99 oil change my car all information been entered When I get there they charge me $78 they said coupon not work for my car. read more

Pep Boys - Tires Near Me - Reseda, California

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Tire light came on and all of them were low. Had my toddler with me. Stopped in and Ron was super helpful and filled my tires so I could be on my way. Thanks Ron!!! read more

Stopped by today for maintenance. Oil change and tire rotation. Edy saw that my coolant was low and had me buy it inside the store and they put it in my car with now extra charge. I trust Edy with my Car. I can drop if off and use Lyft to get back and pick up my car. I don't feel ripped off like when I go to the dealership. This is my go to place for maintenance for my Car. read more

Based on the negative comments I've been reading I'm probably just wasting my breath. Seems like Pep boys does not care about this location and the extremely terrible customer service that Leo the service manager provides. . read more

Kean is so friendly. I needed a vacuum and a leather wipe, he was patient, he looked for the best options and was patient. Really excellent service this is the second time I ever ever done a curbside pick up with them. Ty read more

I reserved a battery online and made an appointment for the next day. When I arrived, I was told twice to move my car in indifferent tones that bordered on being rude. The first time, the mechanic left a pneumatic wrench right in the path of my car, which had I not moved out of the way could have caused serious damage to both my vehicle and the tool. Then, despite making an appointment, I was told it would be "at least an hour" before they could get around to installing the battery, even though the place was deserted and the bays were half full. I received a nonsense answer as to why an appointment didn't matter. Then, after wasting 30 minutes of my time, I was told they couldn't install the battery because they couldn't "reset" the computer in my car because their "network had been down for months," whatever that means. When I suggested this issue be posted on their website so VW and BMW drivers don't stop there for service, he asked me incredulously why they would do something like that. Then, he barked at me one last time for walking into the mechanic's bay to get my car. Don't know why I would be at risk for injury, as no work was actually being done. I wound up at the Valvoline down the street, where they put in a new battery in 10 minutes, without my having to even get out of my car. Moral of the story: Rude and incompetent never carries the day. I will never return to this place, ever. read more