Came in to get my battery checked. Dominic was extremely helpful. Answered all my questions and concerns regarding my battery. Gave me options on which battery . Found one for a Great price. He was extremely helpful . Replaced my old battery with the new one I purchased. Thank you! read more

Very disappointing customer service. Today, around 10:50 a.m., I went to this AutoZone to ask for help with the battery in a remote control. The employee told me he could not do it because, according to him, it would not show up in the system. What bothered me the most was the lack of attention. While I was waiting, the employee kept walking around looking for a screwdriver, but he also spent a lot of time talking through his headset instead of actually helping me. I understand that sometimes a service may not be available, but I expected a clear explanation and at least an honest attempt to help. The customer service I received was very disappointing. I hope management addresses situations like this and improves the customer service at this location. read more

I had to pick up an oil filter and tire caps and dropped by here. Parking is fine but only has one exit/entrance so that can be tricky if the main st is busy. Just fyi. The cashier was really nice and very knowledgeable. All in all a quick and successful trip. Thank you! read more

Autozone - Auto Zone entrance - Auto Parts & Supplies Near Me - Los Angeles, California

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I am so disappointed in Autozone and their policy with regards to batteries. So I purchased a battery on 12/28/21 with a two year warranty. The battery died in November 2023 right before the two year warranty was up. They are supposed to replace the battery with a new battery so why is this battery already worn out and its only been 9 months??? Something isnt right. I mean I would at least expect the battery to last a year, until December, honestly two years but a new battery dying in 9 months, what is the deal? The manager said it was nothing he could do, he was bound by the system. I am so tired of hearing humans say they can't do anything beyond what the computer allows. Who is in charge? The computer or the human? Life happens and things don't always work out how they should and so sometimes compassion has to intervene and we have to have some type of human intervention. Anyway, he said there was nothing I could do but take it up with the corporate office and I will but just know if you buy a battery and its under warranty, they will replace it but once its replaced, they write returned in the note section and it is considered an continuation of your warranty of the first battery and so the next battery, whatever happens, you are on your own once the first warranty expires. A rogue battery, no type of covering - whoever heard of such a thing? smh read more

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Dominic is the BEST OF THE BEST! He was friendly, knowledgeable and super helpful. I had no idea why my battery light kept flashing until this afternoon. He quickly removed the old battery, installed the new battery and all with a smile on his face. Give this man a raise STAY! read more

I was given the wrong information. The information the gentleman gave me was my battery is good and I need to change a particular item. I went to a different location the gentleman told me that my battery is corroded and there is fluid all over the battery. If I would have driven my car with the condition of the battery my car would have faced more complications. Why! ‍ read more

Came in to get new car battery and Dominic was amazing super friendly, knowledgeable, and fast!

Great service today for my battery check and replacement by Dominic. Super thorough and friendly.

Workers have an attitude. Skinny girl with tattoos and piercings was talking vulgarly under her breathe when I asked a question. Tall kid with acne was acting like he was at his moms house...they just had a attitude. Not professional. I'm just there to purschase something not to leave bothered because someone doesn't like their job. read more

I needed some wheel covers for my car. I happen to be in the area and I saw AUTOZONE where I was going in Burbank where I live because those people are very friendly and very nice and very helpful but since I was here I said, let me go in big mistake The guy there was so not nice and the line was long they only had two people working the man what I was assumed was the boss he didn't come out until the line was all the way around two aisles of the store. I did not understand it but his attitude was bad. He left the one young girl working by herself. She walked away to go get stuff out the back. The whole scene was just ridiculous and I wouldn't recommend this AUTOZONE I should've waited until I got back into my neighborhood never again. I also asked if he could help me put on my hubcaps which the one in BURBANK has done for me. Plenty of times he said no because if I put it on and it falls off, you will come back. read more

Autozone - Front of the wall front of the AUTOZONE not to go to - Auto Parts & Supplies Near Me - Los Angeles, California

When I went into the store I needed some detailing paint but the things were not we they should be so I was struggling to find what I needed but then this employee named Dominic helped me out and he made the process way easier. He showed me where everything was and explained things without making it feel like a big deal. He was really nice, and cool about the whole situation. I appreciated his help because it saved me time and confusion, read more

I stopped by this Autozone location with my dad to get him new wiper blades for his car. I don't come to this location because it's usually hard to get out of the lot onto Woodman. But since this one is near our house and my dad wanted to come to this store, we went. I thought they would be low on wiper blades because the storm is coming tomorrow but they were mostly stock. They were busy when we came here but it wasn't so bad. They had 3 people working the paying station so it made things go by faster. I found the wiper blades I needed and I asked the person helping me to verify that I got the right size. They don't have a lot of parking spots here as well so just be aware of that. read more

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Louise was very helpful good customer service he explained everything to make sure i understood.

So my battery was low and I took it to autozone where they charge your battery for free but guess what. The vatozone employee said nah foo my socks are high rn and didn't want to charge it for me. The worker told me since he has a smart charger my battery won't work. LOL I work on high performance vehicles and just laughed at him and took my business to guess where... you guess it!! O!O!O! OREILLYYYYYYYYY!!! And they were able to help me out right down the street on Nordhoff and van nuys! And I will not be back here since my battery is dumb read more

Autozone - A whale - Auto Parts & Supplies Near Me - Los Angeles, California

It's getting out of hand there are good workers very helpful then they hire these. Fucking retards really

Had the best experience with Alejandro and Natalie they knew what they were talking about gave us the right battery for the vehicle went to different AutoZone and O'Reillys and they did not have a clue what kind of battery fit for my car but here they did excellent service read more

Magda helped me today she was quick and ready friendly and knowledgeable..had amazing customer service... she was so professional and helped me get the items I needed.. hopefully she will be able to see this review.. so that she is determined to continue to do an amazing job read more

Wow I am so happy with this auto zone I was late for a trip and Cynthia helped me get what I needed and leave we had a little issue with a battery she helped me as best as possible to get me on my way I was so relieved Definitely this is my to go autozone read more

In a male dominated industry it is great to see female's advance ! Cynthia was the BEST ! She made my experience great ! her willingness to go the extra mile and help with creating solutions to problems for customers is a rare quality now-a-days. I also noticed her willingness to teach and help her other colleagues when needing assistance! She is a great asset to the company ! I will be back because of her ! Adding Garson was a pleasure ! He sacrificed his lunch to help resolve my issue ! Thank you Auto Zone crew for delivering exceptional service ! And turning my unfortunate day into a great experience ! AutoZone is lucky to have y'all! read more

Huge shout out to Dave and the team for helping me get the right windshield wiper!! Everyone was so kind and helpful. Customer service was more than what I expected!! read more

I've had troubles with finding the right tools to work on my truck and Cynthia was so much help, had so much patience and made my transaction go through with no struggle at all on my side. Definitely recommend this Autozone just based on how Cynthia and her team helped me out by making my day much easier and simpler! Thank you Cynthia! read more

Be careful with this place, a girl that works there literally steals your AutoZone points. A girl witch I think may be the manager I am not 100% certain on that is literally the one. She takes your phone number down you provided and makes a purchase with it on her own time when you receive your 20$ credit. read more

I want to Thank Garson and Joe for helping me out! New Year's Day weekend, raining and stuck with a dead battery. Drove to this location and was Greeted by Garson. He gave me his recommendation and did not try to sell me. After I completed my transaction, he then told Joe to take care of the rest. To my surprise Joe replaced the battery in the rain with no extra charge. My heroes...best customer service!!!! read more

anthony and his mechanic contact joe were super helpful - thank for you helping with alternator. appreciated their patience and knowledge!!!

I went into the store last week and Bibi helped me while Peter was helping another customer. I told her what I was looking for and she took me right to it. We went back to the register to pay for it. As she was standing there, another man walked up and Bibi told him that he was not to come back into the store. She suspected he was trying to steal and this very petite young woman was not the least bit intimidated by this guy. I was impressed. She took my money and the young man left. He didn't give her any guff. He knew to go. Such courage for such a petite person. Then, I asked Peter if he would put the oil I had bought into my engine. He was very kind and did it. I offered him money and he refused to take it. Both Peter and Bibi are excellent customer service reps for your company. They helped me so much and as an older person I can't thank them enough. read more

I came to do a return through commercial and Adian was very helpful in processing my return as soon as I got there! However after my return was processed he explained to me that GARSON one of the managers on duty was going to give me my refund. However GARSON didn't acknowledge my existence and did not reassure me that he was going to give me my refund. About 10-15 minutes went by and I did not have my refund still and Garson still didn't even communicate to me that he was going to handle my refund. Finally after waiting an eternity Adian came out and nicely and professionally told me that there wasn't "proper change" yet I was handed the proper change. It would've been nice to at least been acknowledged as I am a paying customer from someone who is a manager. Shout out to Adian he did an excellent job! Hopefully someone doesn't get the same experience as me read more

I had to replace my car battery and Ilda did an excellent job considering it was very hard to put back the battery in my car (2016 ford focus se) because the space was very narrow. Without hesitation, his co-worker jeffrey went out of his way to help Ilda to secure the battery and they were able to put the battery in its place. read more

Thanks to the manager Garson I was able to make it to work on time, I happened to get a flat time and a gentleman stop to help I mentioned that I was waiting for the automobile club to show up to install the spare tire. However he insisted that he will install the spare tire and that there was a Autozone 3 blocks away were I can get a repair kit to fix the tire. He then installed the spare tire and told me that he works at Autozone and that they are always there to help. Talking about excellent customer service even when he was on his way to work. Autozone now has a customer for life. read more

People that work here are really nice and helpful. They help me with changing my windshield wipers on my car. They show me how to change it too. read more

This guys are the worst Three guys was there and all they do was talking about their personal life They make me go to another store to pick up a part And later a got to go back to this store they were the one with this part they just to lacy to work and take care of customers Because they are to Busy talking about their personal life The worst service ever Don't go there...... read more

Came here yesterday while killing time. I base every autozone experience off my terrifying experience at the Tujunga location. Compared to Tujunga, the service here was ok. Didn't purchase anything. The store was clean... read more

5 for great customer service... one of my headlights had gone out so I went in to buy the light bulbs .. I have no idea how to replace it so nice representative who helped me find what I needed replaced it for me at the spot..I can't remember his name but want to thank him for helping me out !!! :) read more

Very nice people clean store And well organized.. They also have anything I need specially oil and for changing my battery terminals read more

Amazing customer service!!! I went to get wiper blades they picked the ones off the shelf I needed, I had no idea. And then they installed them for me complementary. Also I was given windshield wiper fluid for free with the purchase. Will recommend this location. read more

Went in there with a bad battery that needed replacement, luckily David and Israel came to the rescue! They were able to replace it and change it for me as well. They were super helpful and great! And Bibi was Great too! read more

Do not shop here. Customer service was horrible. Was in line to make a quick purchase. The sales associates Edward and Claudia were helping customers at the register, when Edward decides to call out, "I can help the next person making a purchase," and ignoring the fact that i was literally the next person in line. He ended up helping the last customer in line instead of me. When i told him i was next and just wanted to purchase something, he DID NOT apologize at all, instead made it seem like it was my fault. Then Claudia had the nerve to tell me, "Don't be rude!" I did not appreciate both their attitudes. I don't know where they received their customer training skills, they should not be allowed to assist customers. I also work in customer service and there is no way that this would be tolerated. When i asked for the manager, Claudia said that the manager's name was located on the front of the store. When i called the number, i found out that the name of the manager was not accurate at all. I left a message for the district manager and still waiting for a response. Do yourself a favor and DO NOT SHOP here! I am forced to rate one star, it really should be ZERO stars. read more

Came in right before they closed. The supervisor sold me spark plugs that weren't the right one for my car. I told him I need spark plugs if not I won't have a car to go home. The supervisor wanted me to come in the morning. He wanted me to sleep in my car. I didn't want to argue anymore with him because he kept giving me the same bs of its store policy to get a refund or exchange. Don't recommend coming to this autozone. Awful service. Oh also there was a guy before me who had a similar issue like me. I recommend a new supervisor. The current one is money hungry and doesn't do his job. Unacceptable!! read more

I like there service and there prices very competable,with other places they change my windshield wipers for free.

I wish I could give this place zero stars, made me waste my time and money with employees who don't know what they're talking about

The employee's here are REAL ONES. I came here last night because my engine light was on and then my car died completely in front of the store. They came out and helped diagnose my car , got it to turn on again and even gave me great advice on the most cost effective way to go about the repairs. Amazing service !! They truly saved my butt last night! read more