This store needs A LOT of training on the products they sell and customer service!! I went into the…read morestore today for a few off the shelf items and oil change supplies. I noticed it was a little busy but its the weekend so its expected but the 2 guys that were working looked lost. One of them was trying to work the computer and was getting frustrated, Im assuming he is new. The phone kept ringing and neither one attempted to at least pick it up and put it on hold. The phone rang again, and he finally picked it up....no greeting, no mention of the store name, just Hello!? I think one of the guys name was Marvin, the lead associate....he is something else, he was so rude and argumentative with a customer about a part that he was asking for. I dont claim to know about car parts, but if someone looks like they work on cars Im not going to tell them they are wrong and try to sell them something they aren't asking for. I didnt feel confident that I would be walking out of this store with what I actually needed so I left and went to the San Fernando store. The Sylmar store is really close to home, but i dont think Ill be coming back. The service at San Fernando was so much better and Sofie and Shay were really great and knowledgeable. That store knows about customer service and their products. Its a little further but the service is worth it! O'Reilly Sylmar .... DO BETTER!!

Hi! Five stars for this store in Sylmar ! I attend Mission College and stopped by to Oriellys for…read morewiper blades and Cris the manager was so nice and helpful he offered to install them on my car! Definitely recommend this store for his great service!

They are simply amazing and good people. I had the misfortune of hitting a trash can and breaking…read moremy passenger mirror on my BMW. Not only did they have the part but they charged me a reasonable price for it. Thank you guys for your help and kindness. Highly recommend!!!

Watch out for this business they do not deal in good faith. We ordered a Mirror assembly for a…read moreclients vehicle off of Ebay, Item delivered with more damage than advertised, seller blamed my technician for breaking it and said we did not know what we were doing. then after i provided photo proof it was delivered damaged and was told i would get a full refund they only offered a partial refund. they showed some picture of it in a completely different box with damage and said we sent it back with no protection and it was broken and thats why they only offered a partial refund. but only told me this after i gave them a 1 star review on Ebay.

Hernandez Barrales saved the day! My battery was a mess! Corrosion and super dead! I was jumped…read morestarted drove straight to AutoZone on Hubbard. He removed my gross battery, sprayed the corrosion off and replaced my batter. What was a super stressful day ended up great because of him. What a great store Manager.

Fidel the store manager was rude and unhelpful, i went in to buy wipers and after purchasing asked…read morehim how do i install these? He then told me i should go back to the tire shop i was at prior and make them do some of the work and sent me away ok thanks for nothing sir

So I call them saying what time they close and they tell me at 7pm and I get here at 6:45 pm and…read morewalk to the door and soon as they see me walking to the door some guy runs to door and closes it and locks it. This is so irritating. But then goes outside to work on his vehicle.

So I came at 6:52 to pick up a part thats already ordered and ready for pick up and I watched the…read moreguy turn the light off in front of me as I pulled up I need the part for my sisters car and when I told the guy please I really need the part he just shrugged his shoulders and said Oo well . When I spend money here but for now on I will not all the signs they have says 7 online it say seven I called earlier and they said 7 ,this isn't how you treat your customers.

I bought an oil change bundle for $31 it turnout $65.00 I went to return it and the torta behind…read morethe counter said all my stuff was return. That she couldn't refund anything... I said I have everything I never returned it. She said that I SOMEHOW WANNA DO ANOTHER RETURN AND THAT IM A SCAMMER !!!!! How? If I have all my items with me. So basically the guy that sold me everything, "return " items without items and scammed his own store for $60 dollars. That's shady!!!!!! This is not the first time this happened.... I went thru same thing at Oreilly but I got that guy fired!!!!

From the owner: Your local Advance Auto Parts at 1231 San Fernando Rd in San Fernando offers automotive aftermarket…read moreproducts, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

I always got my tires at a COST COmpany. They only do tire rotation and balance. I didn't know I…read moreshould get alignments after each rotation. I started coming to Pep Boys a couple of years ago. All the guys here are so nice and helpful. I'm able to schedule online. It's close to my house and walking distance to the heart of San Fernando. I'm definitely getting all my tire services here next time. I really appreciate Oscar and Martin's customer service and working with me. I don't know what the price difference is but it's worth it to have better customer service.

I recently visited Pep Boys on San Fernando and had a fantastic experience, thanks to Alex! From…read morethe moment I walked in, I was impressed by the level of customer service. Alex was not only friendly but also incredibly knowledgeable about the products and services they offer. He took the time to answer all my questions and helped me find exactly what I needed for my vehicle. If you're looking for great customer service and quality tires, I highly recommend this location. It's refreshing to see a team that genuinely cares about their customers. Five stars all the way!

The staff here is so helpful! Every time I've made a phone call, they answer the phone in a…read moreprofessional and courteous manner. They're very helpful in determining if they have a part available, and if they don't, they can order it for you! It will usually arrive the same-day or next-day. They will tell you. The store is kept clean and presentable. I am always greeted by someone when I enter, which is appreciated. Their service is efficient and attentive. I've been coming here consistently for the past month because of my car's maintenance needs. O'Reilly's has come through every single time! I also appreciate that most of the parts I received either have an extended warranty (3 years) or lifetime warranty. That gives me a peace of mind with all of my purchases. I definitely plan on returning to this location - they are so helpful!

Customer service was great. Israel was very helpful and went above and beyond to make sure I was…read moreable to locate what I was looking for.

Absolutely no sense of urgency when doing repairs on the vehicles. A 2 to 3 hour job turned into a…read moreseven-hour job due to them breaking apart. Would not recommend for any further services; go to another repair shop if need be. If I could give zero stars, I would.

This is the 2nd truck I have purchased from Rush Truck in Sylmar and I have to say that my sales…read morerepresentative Steve Ballenberg is top notch. He is very knowledgeable and helpful with no extra BS involved and I would say goes above and beyond to make the dealership experience a pleasant one. Also it doesn't end with the sale, he has followed up to make sure everything is good after the purchase.

AVOID! Eliseo: what a fool! This place is effing bad joke…read more Quoted me parts over the phone, "tools are here and available" - got there same day and they are NOT available. Have to order them, ship, days out and pay extra $20 freight costs for a socket!? @ss-clown counter workers here!

Napa tends to have better quality items for your vehicle. Of course they are more expensive, but…read morefor most of them, they are worth it. In my opinion. Being able to call, ask for the parts needed, and being able to place them on hold for the items needed than having to go in person and having to wait for them. Definitely saves time. It could have been better because when I asked the person who was helping me that I wanted to enter my phone number for the rewards, he told me with a straight face "WE DO NOT HAVE A REWARDS PROGRAM!" Ha, mind you that right before walking into the store, they have a huge sign on the window stating the rewards program.