Shout out to ARALYN from autozone, first location I go to where someone actually goes above and beyond to ensure I got the right product to get the job done the first time. I had several issues that needed fixing on my 2012 Honda Accord, ARALYN was extremely helpful when it came to helping me find the right product for each issue pending on the list I handed her, used all 3 products and my car is running better than when i first bought it. read more

AutoZone - Products purchased to fix the issues my car was having - Auto Parts & Supplies Near Me - Sylmar, California

Hernandez Barrales saved the day! My battery was a mess! Corrosion and super dead! I was jumped started drove straight to AutoZone on Hubbard. He removed my gross battery, sprayed the corrosion off and replaced my batter. What was a super stressful day ended up great because of him. What a great store Manager. read more

Sylvester was amazing great friendly helped me out all the way with the right produced everyone in the store great thanks man for the help and chat. read more

absolutely amazing experience. My family and I were on a long drive and still had 7 hours to go when my car started accelerating poorly and our check engine light came on. William went above and beyond to help us figure out the problem and even helped replace the ignition coil. Completely saved our day and our trip!!! Thank you thank you thank you William!!! read more

Went here today because I needed a new battery. I want to thank Fidel and Joshua for all your hard work on making it work. You both went above and beyond for me and I so appreciate both of you. Amazing customer service here. Thank you again read more

Listening to an employee talk poorly about customers because "they come in here and don't buy anything" then use me as an example "like this guy right here" because I "just" was depositing oil today. I was in there two days before buying oil and an oil filter, I would have bought coolant today if you carried Motorcraft, and I have been a frequent customers to this store for 10+ years. Two days ago will be the last purchase I ever make at this store, I will continue to "just" deposit oil here to cost this store money but I will gladly drive a bit further to O'Reillys and give them my business. read more

Impressive service, Visited this location upon finding out they had stock of a vehicle part I needed. The Manager and staff were very accommodating. Took their time to identify the needed parts. I am glad they did as MB had two different needed sizes which needed installation in order to work per manufacturer's specifications. Additionally, they asked me if I wanted them to install the needed parts at no charge, which they did without explanation. Efficient and courteous are just two simple words that describes my experience with the staff at this location. Ample parking, clean, easily identifiable vehicle parts and accessories. Well stocked! I will continue to support this location based on my experience, suggest our fellow Yelpers do the same. Kudos guys, great job! Thank you! Nash A. read more

Poor customer service. Very slow to help you. The guy that waited on me looked like he hated his job. Bad attitude. I go there because it's close, but will find another place.. read more

I would like to highlight my appreciation for an employee at this Autozone, his name is Esteban. His customer service is amazing, he went above and beyond to assist me this past Friday 3/10/2023. I needed help with my dome light bulb (I didn't know that's what it was called until he informed me). He first started out by looking up the information on the fuse, once he got it he switched out for me, my fused was burnt out. However, that didn't prompt my dome light to work so he again went back this time to look up the dome light bulb information and provide that for me as well, it worked! My dome light is now functioning, I was super ecstatic since my indoor light hadn't worked in months. And he was hands on helping me switch out the fuse while it was raining. I'm prompted to express my appreciation for him because last Friday was my second encounter with him, my initial encounter with him was a few months ago and it was also very pleasant. He had assisted me with choosing a good quality windshield wiper, and as we know it's been raining more than usual in Los Angeles, the windshield wiper he recommended was a great purchase. And he again went above and beyond by switching out the windshield wiper for me. I don't live in the SFV, but I go there because the customer service there is worth going for, so when I'm in the area I make a stop there for my non emergency vehicle needs. read more

Jesus is the most outstanding employee asked him for help and he immediately came up with a solution for my problem ( I had a dead light brake bulb,and I had no idea what I was asking for) Jesus asked me for my cars make and model pulled up what was available for my vehicle and went out his way to install it . Amazing customer service and very polite. THANK YOU JESUS !! read more

Went in today because my car key fob needed a battery replacement. William was kind enough to change it out for me. Thank you so much!

I bought 3 windshield blades in @Autozone San Fernando CA for $42.96 using a $27.35 store credit and I paid an additional $15.61 with my credit card to cover the difference. I had to return one of the blades in @Autozone Sylmar CA since it won't fit and I was owed a refund of $14.32. Instead of giving the amount back to my credit card, I was told that I can only get a store credit since part of my purchase was paid with store credit. I argued on the contrary but the manager insisted on the store credit. Even after elevating the issue to their Customer Service, they still won't refund the amount to my credit card. This doesn't make any sense to me at all since I'm only asking for a credit card refund which is even less than the amount I paid with my card. Is what I'm asking for unreasonable? read more

Worst customer service went on there on Wednesday at 6pm asked if they could test my battery level gave me some BS that they can't go outside at that hour to provide the service supposedly lazy employees they just didn't feel like doing it will never go back to them. read more

Super helpful and friendly customer service! Didn't get the guy's name, but he even helped me put my wi Super helpful and friendly customer service! Didn't get the guy's name, but he even helped me put my windshield wipers on in the rain! read more

Don't ever call or place an online order for pickup cause this place will just ignore. Place order for pick up from app 9am only 4 items 2pm still no email saying it's available for pick up. Call get placed on hold and never picked up after 15min on hold. This place needs more competent management that can train employees about customer service. read more

Came in this afternoon for a battery change, to this location no other auto one wanted to help me, when I arrived I was politely greeted and felt welcome, this young man edson made the process quick and easy he was very helpful within 10 minutes I was gone, he wouldn't accept a tip so I decided to leave him a great review, also one of the managers who's name was adrian was very helpful with assistance, I recommend coming here very friendly in in out services. read more

I went to the AutoZone on Hubbard and Guillermo saw me at the front desk, he was very helpful and responsive, found out the problem instantly and saw us outside, he then proceeded to be great and help us change the problem, very great employee need more people like him! read more

I want to thank Robert & the manager for their service they both went above and beyond to help me, thank you Robert for my battery installation and for taking the time to make sure everything was working properly amazing customer service from both! read more

Mike was so generous. I came in at night worried, because I realized one of my lights was out. Mile checked the computer for the bulb and also checked my car and helped me get my car light working again. Thank you Mike! read more

By far the best customer service I have experienced at any auto part store. The team was friendly, at tentative and knowledgeable. Special shout out to Chuy for taking good care of me. read more

Every employee at this location has a long "I don't want to work here" horse face. Unprofessional and unknowledgeable! The term "they hire any clown off the street" comes to mind. Every question is replied with "I think so, It should be, I'm not sure." The store is unorganized, the employees blast raunchy narco corrido music and you can hear about three employees in the back talking about nonsense. Corporate needs to burn this location down and start from scratch. read more

First of all they told me an item was on a specific isle, I spent a good amount of time looking for something in the wrong section. Second of all, they had at least 5 people working and only one was on the register. They were dealing with customer and a payment issue for at least 5 minutes. They didn't bother to have someone else open a register. The other worker even had time to answer phone calls. They don't need my money. I ended up leaving. read more

Great customer service!!!!!!! This morning I called in to ask for help with my battery problem, and Angel came to the rescue! He tightened up the loose battery and it's fixed! He is truly an Angel! Thank you!!! read more

Angel R. saved me & my windshield wipers, too. Professional, friendly, & quick. He didn't make me feel dumb, either. The best. Thanks so much! read more

First time going there. I always go to other car stores. Went to the one in Hubbard, Sylmar and I couldn't even buy anything because their system was down and said I couldn't purchase anything. And this is my first hand experience there... like what's the point if you can't buy anything. Better off going elsewhere, where their computers never have that issue. O'Reilly Auto Parts never has this problem. P.S I recommend people go there instead. They sell and have working computers read more

I had to drive to San Diego and I needed the oil checked but it was Sunday morning and most mechanic shops are not open so I stopped at Auto Zone and the employees were amazing. One of the employees checked the oil and then recommended what oil to put. She was very helpful and very nice. read more

This autozone in Sylmar sucks really bad they sold me a wrong battery for my car and charged me $210 and when I took it back they said they don't have the correct one and they call another autozone so they can change me the battery so we drove to the other store and they try to give me the chippes one What kind of business is this They try to take advantage of my just Because I'm a girl And they think girls don't know nothing about cars . the customer service in Sylmar it's really bad the manager I don't know why he's there He has no leadership or skills to be a manager That's why this big company's lose customers and get sued read more

Poor customer service. They don't like doing returns and always give an excuse. Avoid this place.

Great service. I came this store at late evening. I need to change my car key battery. The front desk gentleman help me right away. I wish I know his name. I didn't know what kind car key battery I need, how to open my car key. He help me all the way. Thank you so much and I will be back soon for great service. read more

Went to the store because the online site sent me the wrong parts. Sylmar store researched and got what I needed for my van as quickly as possible. read more

These guys go above and beyond the call of duty!!! After a long day of driving for work I went into this autozone around 9:15pm to get a brake light replacement after another motorist had told me I had one of them out in the afternoon. The geniuses at Mercedes put a plastic screw in the assembly for the brake light and I nearly stripped one of them trying to remove it at home... I didn't have the proper tools to get it off since the screwdriver was doing more harm than good nor did I have any parts to put on my drill that fit these huge plastic screws... so I rushed back over to this auto zone, showing up at 9:50pm (they close at 10 btw) and Michael G. and his associates saved me with the proper fit for a ratchet, so I could replace that bulb at last. But that's not it... I had mentioned to Michael that I had issues installing some head lights I had bought previously at their store, as I watched a truly misinformed YouTube video on how to change them out and couldn't get it done myself. He took the initiative to MAKE SURE I didn't leave without them properly installed and working, and installed them himself!!! Needless to say, I felt pretty bad keeping these guys past 10pm (until 10:15 or so), as I know how it goes when you have a customer come in at the last minute as you're preparing to close after a long day... but never once did they act annoyed with my helplessness, or the fact that I was keeping them past closing time. Hats off to these gentlemen, especially Michael G., for their patience and relentlessness in making sure I left with all my lights working and my vehicle in its best working condition to ensure I don't get pulled over for having a tail light out or some other bs. He even made sure to double check that everything was good to go before I left. Needless to say, I'd give them 10 stars if I could, I've never experienced such quality customer service. If you ever have any type of car issues, this is the place to come for unparalleled service!!! Thank you again Michael G. and the staff here at AutoZone Sylmar! read more

Came here for a cabin filter and I got superb service from SonnyRey. I thought I would be fumbling around looking for my item and would be using google to find out how to install this but Sonny helped me out and I felt kinda special because he went out of his way to make sure I install it correctly. He even showed me how to do it. Who needs google or youtube for instructions when Autozone staff are so helpful. Sonny even showed me 2 different brands and made me choose. He could have just gave me the more expensive one. Hats off to you guys. read more

AutoZone - front of store - Auto Parts & Supplies Near Me - Sylmar, California

I can't thank William enough!! Great attitude and very helpful. I was honestly worried I would need some costly updates but when you have someone who knows what there doing to help, the worries go away. read more

Prior to coming to Auto Zone, I was at Pep Boys to see if they could help me see why my Check Engine light came on since they advertised it for free. They were going to charge $100 instead. I left and came to Auto Zone and within a couple minutes they helped me out to find it was a faulty gas cap I had. Thank you for the prompt help at this location read more

I went in for a head light bulb and they patiently helped me for 3 days as I couldn't get the bulb to work they offered advise and returned the first 2 that didn't seem to work on my car. The entire team is always hAppy and eager to help. read more

I rather drive to the location in mission hills, they actually know how to treat customers. This location has workers with attitude for no reason. read more

Got to autozone near closing time and was helped by mike. I needed some wiper blades for the wife's car he was very friendly and knowledgeable once I paid for the wipers he offered himself to come outside and install them immediately. Thank you mike you the real MVP happy wife happy life lol read more

My car needed steering fluid so I decided to go to AutoZone in Sylmar on Hubbard Blvd. What a mistake, the rep. (Chris) told me he didn't know the type of steering fluid my car needed.. He said confidently "my computer system doesn't disclose the type of steering fluid cars need" even though I provided the year,make and model of my vehicle. He asked me politely to look online for accuracy. While still in the store, I called O'Reillys in Sylmar on Glenoaks and Hubbard and spoke to Christian. He asked for the make, model and year of my vehicle and was able to tell me over the phone what steering fluid to purchase.. Stay away from AutoZone in Sylmar on Hubbard. Go to O'Reilly's on Glenoaks and Hubbard, the reps are knowledgeable and are extremely welcoming.... Ironically: The reps had the same name... read more

Umm... called inquiring the cheapest price on a 2010 Toyota Prius windshield wiper blade and was immediately hung up on by a female representative. Called back a 2nd time and a male picked up, this time leaving me on hold for over 10 minutes! Called back a 3rd time and finally got my quotes listed off to me in random order without telling me the brand names. Unprofessional staff... =( read more

I got my windshield wipers today and was happy because the worker there also installed the wipers for me. That was very nice and thoughtful of him. read more