good security guard with amazing employees one employee took 20mins to find the correct things

I stopped by this AutoZone right when they open today. This AutoZone is the second store closest to me and I never been until today. I wanted to see what car detailing supplies they have here and I was also going to go to the grocery store in the same plaza as well. This store is in a plaza with a lot of parking but other people just park their car here and it gets very packed in the afternoon. When I walked inside the store, the car detailing supplies are on the right side next to the entrance. They have decent amount of brands to choose from like Griots, Adams, Chemical Guys, Meguiars and etc. I decided to go with Adam Car Shampoo and Adam Ceramic Tire Shine since it was on sale. I also walked around the store as well to see what they have. This store has a lot of productw to chooee from and you'll likely find what you need. When I went to pay, it was a lady working the cashier and I didn't have any issues during my visit today. read more

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I know a lot of people rag on the level of knowledge some of the staff has when it comes to auto parts and new information. I on the other hand had a great experience shopping at this location of AutoZone. While needing a part for my car I made an order online early in the morning. Before the store opened I received an email stating my order is ready for pick up. I was shocked that it was already available. Since I didn't have the chance to grab it as the store opened I came by a little later. As I walked in I was greeted. The place was empty and I just needed to know where I had to got to pick up an online order. The lady told me she could help. As I gave her my name she said that she remembered my order and was the one to fulfill it. I quickly made a comment on how quick she was to do that and was pleasantly surprised. Overall my experience was a great one. Thank you very much for fulfilling my order and making it as seamless as possible. You get 6 stars!! (idk what your name was) Parking: large private lot VERDICT: One and done read more

Highly recommend working with Rocio in AutoZone's commercial division. She helped me from day one when I opened my account, and she has been outstanding ever since. She gets things done promptly, stays on top of the details, and always follows through. She really knows what she's doing and takes the time to research everything so you can get what you need as quickly as possible. Great service, great attitude, and someone who truly cares about helping her customers. It has been an excellent experience all around. read more

This company is taxing for tools. Get yourself right at harbor freight. Everything is overpriced.

Came to this location 06/10/25 at around 8:25am to return a Master inner tie rod set loaner tool and was assisted by a red shirt and a PSM who were unable to find the part number in their system. ( I've previously noticed that every time I ask for this store to look for my parts there is always an issue with finding said warranty. ) STORE MANAGER Karina took over and I thought I was in good hands. I knew I had purchased the loaner some time recently and knew it had to be under my BF's phone number (which was the very first one provided to the red shirt who couldn't find it) . I had the store manager check his # a second time and noticed that on the screen there was an alternate part number for the loaner tool with the same name: Master inner tie rod. When I pointed that alternate number(27346) out, she refused to listen to me and continued looking for the number on the box (57346). I explained that I knew for a fact that those two numbers were interchangeable and that I would like to be refunded. She declined me service and when proceeded to ask what the policy on loaner tool returns was, she smirked and said aggressively "Elizabeth, you've worked here before you know what the policy is". And so I explained again that she needed to refund me because I upheld my end of the policy which is to bring the loaner back before the 90 days. She again refused service, said I would need to go back to store of purchase and walked away to the back . When she returned she said she had spoken to District Manager Maria Novoa and Regional Manager John Toscano about the issue and that they would make sure I did not return the part anywhere else because I was making a "crooked return". Store Manager Karina claimed that because "it's all on file" of how I got fired for doing "crooked shit" that she was refusing my return. This was all in front of customers and other employees. This was a completely uncalled for response to the situation based off returning a loaner tool. This was furthermore a defamation of character in front of others. My time at Autozone as an Assistant store manager was cut short by the many shortcomings of district manager Maria Novoa and former SM Miguel at 5681. In short, I quit lol I was never fired. My resignation letter sits in a filing cabinet somewhere actually! On top of the defamation of my character.... Is it policy at Autozone for managers to be discussing terminations and reasons for termination with subordinates?? Again we were in front of customers and other employees. There used to be a joke in upper management at Autozone if you weren't doing your job correctly , "you'll get promoted to customer" By the end, Karina had called me stupid, ridiculous, childish, and had also tried calling police to get me out of the store. I was luckily able to get my money returned to my card right away at the store 5681 in San Fernando. The employees there were very surprised when I told them the reason for my return being denied at 4030 because everyone knew that the part numbers were alternates and were the same thing!! Lupe and all the employees there were super helpful and understanding while helping me out!! 10/10 customer service and will be continuing to go there now! Let's hope that Karina can learn her company's policy and more importantly parts and inventory better so she can live the pledge to the fullest extent!!! I believe Karina's lack of professionalism and customer service shows a lapse in training on how to successfully manage a business centered on customer satisfaction and more concerning, on how to have common sense. Karina: There is no shame with admitting you don't know something and then verifying that information with someone else to make sure. Especially when I'm telling you someone else already confirmed you were wrong... what IS wrong and IS shameful, is being ignorant and then accusing a customer you think you know by rumor and then defaming their character and calling the cops on them because you got told off on how you're wrong.... giirlll.... ‍‍ read more

Tons of times the unsung heroes never get credit. I think Magda one handedly Carrie's her shifts. Not only is she knowledgeable, but actually greets every customer that enters and leaves. Her customer service is unrivaled. Not sure how much she get paid, but she needs more. read more

AutoZone Auto Parts - Magda! - Auto Parts & Supplies Near Me - Pacoima, California

Worst of all autozones !!!! Just go to a different location unless you want to wait in line for something they say they have in stock when they don't. Btw These guys don't know anything about cars Who's managing this store???? 2.5 stars??? How ??? read more

A lot of street walkers here, the staff is not reliable and the line is outrageous. I say this because I had to go here today. They were the only store that had my fuel pump. I called and spoke with the manager, he said he had my part and would leave at register because I was already on my way there. The part was not at the register. Then the manager was too lazy to walk over to enter code for military discount. So instead I just used my rewards points and will never return to this location. read more

The manager Steven really rude and has no knowledge of what he's selling. Also, very rude to his employees, screaming at them Infront of customers, instead of just speaking to them in private and explaining what they did wrong and helping them. Talk about public humiliation. Auto zone really is just giving anyone the manager title. read more

Worst place. Came in looking for a air pump, asked the girl at the desk, her name was Jennifer L . She literally took me to an item that looked like what i asked for, kicked it with her foot and pointed at it with her foot and said "can i see it" like I don't understand why she didn't get it herself ? She was rude to point at it with her foot, children shouldn't be working there. She didn't know if the item she got was the one i showed her, we noticed it was a different color then the photo shown. Then she actually searched for it in the system ( why not do that in the first place) and turns out they didnt have any in stock. Like dude. Something that could have been known in seconds took a couple "what ifs" or wondering if the part is correct. read more

Thank you Everardo for helping me put a new battery on my truck! Everardo was very helpful, professional and knowledable! read more

Went the other day in the morning for oil and a filter and the girl who "helped" me was so rude. I had just gotten to the register and she asked model so I said the model then she rudely with and attitude told me "what year, how am I supposed to know what year?" Like I was so thrown away by her attitude and her expecting every costumer to know what to say or ask for. Next without even a second going by she's like "how am I supposed to know what you're here for, what are you here for?" Again with a really rude attitude. She made the experience so nasty and made me just want to rush out of there I ended up not buying what I wanted. Management needs to talk to her before a customer humbles her. read more

I purchased the wrong battery from here, 3 months later I asked if I can return and exchange it for the right one. Miguel Garcia assisted me with the exchange. He was very helpful and attentive. The store was super visit but he was as a big help. Pretty nails too. read more

Legit HORRIBLE customer service from 2 employees that kept mentioning how much they wanted to go to lunch but would NOT acknowledge me standing in line. Then when the only employee worth having employed there came in, he asked if I had been helped. She turns and says "no but do you want to help my customer so I can go to lunch?" He looks back At me and says her? And she says no not her my customers outside or she lef but I'm hungry read more

Great customer service and since this is the Hub it has more inventory then most other stores. Glad I changed stores from the Autozone in Lakeview. As an Mechanic having my parts ready when I arrive makes it an more convenient experience. read more

AutoZone Auto Parts - Good social distancing and definitely feel safe to shop here - Auto Parts & Supplies Near Me - Pacoima, California

Called ahead to see if they had a part in stock, he paused for 30 seconds and said he got it and put it aside. I drive over and see a line Everyone went to lunch For 30 minutes Only the security guard was around looking for the employees No one was here Wtf Doors open People waiting No one working here read more

I came in for fasteners and even had the part number but after looking through all the fasteners they had and not finding any I asked the sales rep if she could help me. she said well I would just have to look like you are right now because theyre not organized so just keep looking lol? I've been to 4 other auto zones today but they have all helped me look at least literally a joke. Every customer in there seemed just as frustrated as me. I understand its a big company but I mean come on read more

It's the worst autozone I've ever seen. The customer service is nonexistent and filled with childish employees.

There's nothing better than being on hold for over 20 min (yes I waited a bit longer to give them time in case they were busy) and then realizing i was most likely forgotten. Thought it would be nice if someone could just tell me if my order was ready for pick up, so I gave it another shot and another employee decided to put me on hold within seconds of picking up. But this time, I was able to request to not be forgotten and to my surprise he came back to the line within a minute. Cmon AutoZone employees, care just a little bit. Where's the manager when you need one, am I right? read more

AutoZone Auto Parts - Hold time, funnn - Auto Parts & Supplies Near Me - Pacoima, California

I needed help figuring out what part I needed for my car. Miguel was super helpful. He took his time explaining the warranty's on the different options he had stocked. He was extremely efficient and informative. Definitely coming to this location when I need something for my car! read more

They say they have to close everynight at 9:30 to reboot the system but that's bullshit. They're in back smoking weed and the security guard at the door, that tries to intimidate any customers who walk up. Like we are supposed to know they are to lazy to work a full shift. I say avoid autozone like covid cause they don't care about their customers read more

Well... this store says they are open from 7am everyday. I showed up at 7:25am and the doors are shut.

It's 1128pm. I've been here for 10 minutes and others have been here for longer. The door is locked, the staff are inside and no one has answered the phone, come to the door, or left a message on the glass explaining why they are closed prior to midnight. This is a hub, it's suppose to stay open until midnight. I wouldn't have wasted a drive here to try and get what I needed. Poor customer service. At least tell the people outside they are closed early for a reason. read more

AUTOZONE IS NOT WOMEN FRIENDLY!!!! Bought some struts for my car, but they didn't have them locally, so I had to schlepp across town, and of course in the USUAL AutoZone fashion, they forgot to put a huge nut in the box!! Now, my car is torn apart on the lift, and I have no way to go find another part, and have to be at work soon. AutoZone is completely out of them at all of their stores, so now I have to pay the guy labor, to put it back together so I can go find another part and come back. What an effin' NIGHTMARE!!!! NEVER again..... Spencer the manager, is NO help at all!!!! read more

I truly had a 5 star experience at this location over the weekend. It was that dreaded time of the year again.... my car needed the brakes changed. The process isn't what's dreaded, it's taking my Uncle/mechanic to AutoZone in hopes he remembers what phone number he used for the warranty. Lol.. I had it saved in my old phone... smh.. anyway, we had the most awesome employee (pictured) helping us out. He went the extra mile to ensure we had a successful trip. Not trying to burn his spot, but thank you bro! read more

AutoZone Auto Parts - Wish I would've got his name, this dude was awesome. - Auto Parts & Supplies Near Me - Pacoima, California

I came in oct.5 at 10 :45 looking for things i need for my car and as im im getting my stuff and killing time cuz i saw the line was full, the security and the employees yelled at me and my bf that autozone is closed ! We had previously talked to one of the employees and he had not mention or told us that " hey were gonna be closing soon so you wanna speed things up " this auto zone has no customer service whats so ever they were rude. And i found out of google maps that there open till 12 am read more

Shout out to Manuel. He helped me change a car battery. He was very knowledgeable. Gave me all my options, provided lots of detail, answered all my questions, and helped me make an informed decision. He was helping multiple clients at the same time. AutoZone, you need more people like this. Manuel, my car is running great. All the lights and warnings no longer come on. Thank you! read more

This location Deserves no stars at all They are not practicing 6 feet distancing or social distancing I walked in to purchase one item which is four dollars and I waited over 30 minutes in a line before the two managers open up the side registers and take people walking to the store saying they had at least nine people including myself in line I asked the manager named Richard the older looking man and he said all the signs there you couldn't read it I said well I couldn't because it was people blocking it and I was in the front of the line on the other side of the store so you guys can announce that you were taking just purchases at the other two registers and he said Yassss next time read the sign ?!!! the fuck kind of shit is that so unprofessional the other fat gentleman who's the manager of the store walked by me twice and didn't say hey by the way we're opening the registers if you're just paying for that one item in your hand , never once did he announce it nor did Richard this place is full of shit has little highschoolers and wanna be cholos and old ass people working here !!!hire some new fucking staff already The only reason the doors were closed after more than 10 people were inside was because I kept Announcing to the gentleman behind me to step on the red spot because he was way too close !!!there are only four (4) red spots in that store to stand in line and yet they were over 10 people in line in the store and there was more customers in the store !!!how unprofessional this place to be shut down they are not an essential location. Better off going to Van nuys or Sylmar Dnt waste your time here you will get covid !!! !!! Like i soda i would give no stars if Yelp allowed it!! read more

AutoZone Auto Parts - Crappy ass location don't bother - Auto Parts & Supplies Near Me - Pacoima, California

This store had 14 people inside and you have random employees walking around and joking around while people are waiting to get assisted. Most unprofessional store I've been to, and with the Covid-19 you got employees not properly wearing mask and got customers with out a mask when they have a sign at the door that you must have a mask on. Management is horrible as well, they always have an attitude. read more

AutoZone Auto Parts - Employees not properly wearing mask. - Auto Parts & Supplies Near Me - Pacoima, California

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Fu3 up as$ job never shows appreciation to anything or help there employees and expect one man to finish a 3 or at least 4 man job in one day have me killin my back for 16.75 as manager wouldn't give me more help so I ask for transfer and wouldn't do it as well not only that but favoritism as well is the worst thing they got going on there not only there even at other AutoZones. Don't recommend going there or even working there. Will not get what you want/need. read more

God this store SUCKS. 12 employees. 1 serving customers. The rest ignoring a line 10 people deep. read more

Employees are rude and wont help me with my exchange. I try to avoid this place but its the only one closest to me. I hate going on this store, service always sucks read more

Don't even recommend y'all to work there. They expect too highly of one for the weak pay they give not to mention they do shady shit all around & will fuck you over on your hours. Stay away read more

If I could give this place negative stars I would. The cashiers and the guy with the big nose and back brace on was completely rude and not helpful. He was even rude to his staff in front of customers. I came here as they are the only autozone near the valley that sells chains for tires, but get this, they don't know how to install them and no one can show you how to use them. How can a place sell products that their staff are not knowledgeable about and have no idea how to use?!?! Oh and if you open them and they don't fit or work right, you cannot refund them. They tried to sell me a bag of chains and the bag was broken and dirty (looks like you take refunds to me). SORRY AUTOZONE ON OSBORNE, I WILL NEVER SPEND MONEY HERE AGAIN AND I WILL TELL EVERYONE TO USE A DIFFERENT LOCATION. If you want to be treated like trash than this spot is the place for you. read more

Great customer service always so helpful with anything make you feel comfortable Very attentive and right on it Thank you!! read more

Waited 15 minutes on hold over the phone. Then I hung up and called back and someone answered. Their best price on tire chains was over $100, everything online is listed for $40-$80 for the same size tire chain. Doesn't make sense. read more

This place doesn't appreciate the customer , at my visit there was couple females "working " talking personal problems at all time and the one was "helping me "took forever to finish one transaction,she have to call the manager 4 time to finish it ,then I told her that I need more parts and she told me that I can go and pay then come back to order the other parts , when I went to payed she was gone with the other gear , to finish conversation I guess.. read more

Had a great experience at Auto Zone just now!!! Delores was; so helpful!!! She helped me with picking out a better windshield wipers and installed them for me!! Hopefully they have more workers like her!! She was a delighted!! read more

Hello I wanted to mention Angel!! I can honestly say this guy knows what's up and he taught me how to fix it my self and that why I appreciate so no one rips me off and the way he talks to you made me have mad love for this store and yet again thank you Magda for the help today too!!!! You guys are awesome here!! 2022 read more