Fernando is a legend helped me out so fast and saved me a lot of time and money!! The whole crew is very helpful and know what they are doing. read more

I went in to this auto zone yesterday morning to get fuel injectors for my dad. I know nothing about cars and had no idea what I was doing. A worker named abbi helped me out. She went above and beyond helping me out. This girl has great costumer service. Genuinely one of the sweetest service people i've ever dealt with!! read more

I had to come AutoZone to get rim cleaner for my tires, and they had variety of rim shining that was perfect for my rims. However, I did not need the product after I realized I didn't need it. The customer service was really good and fast. The day I went someone helped me out to the fullest, and the day I returned the product the service was exceptional and no issues. They were out of stock on certain things, but they had lots of stuff and organized. The parking lot is quite weird, but always parking. I will for sure come back to this location for car products I need. -Marshay D. read more

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Popped in when I saw the AutoZone sign calling to me from Reseda Ave and remembered YE Derek W posted some pics that impressed me. I needed a new USB cell phone charge adapter so into the parking lot I popped. The large parking lot just happened to be getting repainted this day, but I quickly found a spot and went in. Within a minute of entering, a young man walked up and asked if he could help. Then escorted us behind employee lines to a display removed from the retail floor which had car accessories discounted. I quickly found an Energizer dual USB fast charge adapter marked down from 17.99 to 9.99 and went with that. We made our way to the register, paid and out we went, one more little chore completed on our super-packed SFV errand day. It may not have been the windshield wiper selection that originally caught my eye, but thanks to Derek W for putting me in The Zone! Cheers! "CC" read more

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This AutoZone location is located in a busy palaza and it's close to Cal State Northridge. I went looking for an item. Unfortunately, like many other locations, they told me it was out of stock. Store was well organized and they had most of the items in stock. The young gentleman who helped me was nice and friendly. My only complaint is that AutoZone should do a better job with their stocking. Most of the items are shown sold in stores online and show inventory, but when going to store they are out. Parking was easy and I was able to find a parking spot with no issues. read more

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Easy process. Price was decent. Helpful staff and they changed my car battery fairly quickly. Thank you!

Customer Service was pretty good. Diego G. Helped me out with the things I need for my car. He got the job done quickly and efficiently. read more

Hit or miss. Many times the parts are wrong. Prices are not right. Anyhow you need to be very aware as a consumer buying anything from these spots read more

Had a good experience this Morning with 2 managers Deo & Joshua. They took care of me after going to another store where it didn't go to good . They could have said no to my return since it was a big refund and it was early in the morning and had me tried another store . But they went out of their way to make sure I didn't have to came back. Definitely coming back. read more

Anthony was so helpful with my engine filter. I had changed it and ordered a new one at this location. He was nice enough to come and check to see if I had placed it in correctly. Wonderful customer service. 10/10 recommend. Thank you Anthony for your help and the great service read more

Ivan was amazing and nice he helped me change my headlight on my car. He's always positive and kind every time i come in.

I came into Autozone after Costco didn't have my H4 battery. I went in and grabbed my H4 battery, headed to the cashier and a tall white gentleman came to help me with much knowledge. He asked what car I had and recommended I get a different one. We then checked my engine bay if it was the right size and he corrected himself right away saying the H4 was the indeed right fit. He went along to charge me and installed it with ease. This was a refreshing experience. He may seem big and intimidating, but he was a humble and trustworthy man. Right on brother, couldn't catch his name. read more

Went in the middle of the day and despite this location being near the new Trader Joes, there was plenty of parking. I easily parked, walked in, easily found the windshield wiper fluid which was on display near the enterance, and also I saw more on the other side of the store. Staff was friendly and speedy for my checkout. read more

Customer service has bad ass attitudes whenever asking them a question. Seem unfriendly and unwilling to help. All I came for was an engine check. read more

I called AutoZone today with a simple question, but the experience was extremely frustrating. The employee put me on hold, I said, "Please don't put me on hold for 10 minutes." Instead of addressing the issue, he immediately hung up on me. When I called back, the same employee answered and claimed that I was the one who hung up, which was absolutely not true. This was unprofessional and showed a complete lack of accountability. To make sure it wasn't just me, I had my wife call on a separate line at the same time. They put her on hold as well while hanging up on me, which clearly shows this wasn't a misunderstanding, it was just poor customer service. I've always relied on AutoZone for parts and help, but this experience was extremely disappointing. I hope management addresses this issue so customers are treated with the respect and honesty they deserve. read more

Stopped in to have my battery, alternator and starter checked. Gerardo helped me. He was very nice and knowledgeable. I'll definitely go back if in need. read more

I went in looking for headlight bulb since all of a sudden went out. Luckily, they had it. The older gentleman who helped me was knowledgeable, friendly, and quick. Overall, will definitely come back since it was a pleasant shopping experience. Located in a large plaza on the corner of Nordhoff St / Reseda. Old location of Ross. read more

This is a smaller AutoZone, but it's the customer service that I appreciate. Other locations around the area all have a serious issue with being able to get to an employee for help (beyond waiting in long, slow checkout lines) but not this location. I've never had an issue with finding someone to either point me in the right direction or help me work through what I needed. Even in instances when it's clear they might not be the most knowledgeable on the issue I'm having, they all have enough insight to help me make the right purchase. It's really much appreciated. I really recommend this AutoZone. It really checks all the right boxes. read more

Had a broken headlight and was able to receive such great customer support! Anthony was so helpful and truly made everything easy !! Will return for other car needs!! read more

Bought all new wipers for my van, Dominico was the man and showed me how to install all of them. I only asked for help with the wipers but he the showed me how to install the headlights I bought too! read more

I stopped by this AutoZone this morning because I needed to get some brake fluid for my Honda Accord and I was going to grab lunch with my friends across the street. I found parking easily because I came in the morning and it's in a decent size plaza. When I walked inside, this AutoZone store is pretty big. I first went to take a look at their car detailing products and they had some good selections. When it was time to pay, I talked to an employee about which brake fluid I needed. He told me to get DOT 3 for Honda so that's what he handed to me. I had a great time in the store and the worker was very helpful. read more

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Very handy that from Mon-Sat, the store stays open until midnight (Sundays til 11pm). So if you need a part or anything for your car in a jiffy, the chances of getting what you need are high and concenient. Parking lot can be busy but theres plenty spots. The cashier greeted us promptly once we entered and the interior of the store is brightly lit and squeaky clean. We got helpful info from the manager when we asked if they did price matching (we were hoping to price match from Amazon) Price Match policies: No to items priced "on sale" online From Walmart.com, has to be the same day pickup pricing They do take pricing from O'Reillys / local shops & Big no to Amazon pricing. Hope this is helpful info! read more

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Came into autozone to buy something their online store said they had four of. When I came into the store I couldn't not find the item so I asked to see if they had it in the back. A female employee helped me look for it and turns out they didn't have it, she said she could order it for me and we agreed. She had mentioned that I could come get it the following the day. Come the following day I did not get a call so I called the store and was on hold for 20 mins, I hung up and just decided to pay the store a visit. When I got there another employee told me that I hadn't ordered anything even though I had a receipt. What ended up happening was the female employee charged me for one of the nonexistent items and never ordered my item. I got my money back but the whole experience was highly unprofessional. I'd also like to mention that every time I have come to this store the employees are just standing around laughing and not helping the costumers in line. read more

Very unhelpful and definitely unwilling to go out of there way to help anyone outside with their car. Almost every other auto zone with do something as simple as help replace a battery or windshield wipers. These guys definitely don't want to step foot outside. Pure laziness read more

Fernando M. helped me get my air cabin filter and got my correct size windshield wipers. He ever installed them for me IN THE RAIN. Kindest thing to do ever. Will be back!! read more

This is one of the busiest shops I have ever experienced and the staff was on it. I found everything I needed. I was assisted by Francisco who was patient, informative and went above and beyond to assist me with all of my car needs. I was comfortable learning how to do the repairs on my car. read more

"I recently visited the AutoZone store at 9124 Reseda blvd,91324 and, unfortunately, my experience was disappointing. I want to return defective item,( Duralast pick up tool which I purchased 3 days before ."The staff seemed uninterested in assisting customers and I had to wait for over 20 minutes in line (3 salespeople and only on assisted to customers) When he take it from packages and try to fix, after refusing to pay back arguments:"it was used and it electronic (it's $12 simple spring with led lights )!!!! Item and they are not allowed to take it back. Arguing with me he was so rude. And make so angry When I finally received assistance from female salesperson she refused too argument it was used over week ( item with lifetime warranty!!!!) I understand that everyone has busy days, but [mention what could have been better, e.g., "basic customer service and product knowledge should always be a priority."] I hope this feedback helps improve future experiences for customers." AND I WILL NEVER EVER WILL GO TO AUTOZONE , CHEAPEST NONWORKING TRASH read more

I entered the store today and it was absolutely packed. I am giving benefit of the doubt because it is a perpetually busy shopping center, on the weekend, and during the middle of the day. There were at least 8 people in front of me in a long line and only 2 employees visible (1 of which was also supporting a customer with his car parked in the front of the store). I think they need more employees but nobody was rude or anything. I don't think there is ever a time of day when this shopping center is not busy. read more

Would not recommend going here at all. Boss is an ass and I was told by an employee they couldn't help replace my headlight in the PM after 5 and to come in the morning when they could. I came in the morning when the employee told me and the guy at the desk who I assume was a manager or boss told me they don't do headlight replacements anymore and the employee wasn't supposed to tell me they could replace them. Not friendly at all and just told me he could recommend me a mechanic which I was not willing to do as they already wasted my time going there. read more

Came in to return a tool that was never used, the person helping me asked Miguel the Manager for advice in which Miguel tells him, "no he can't return it." To which the person helping me responds," So what do I tell the customer?" As if I wasn't standing right there - Long Story short, I went to another AutoZone and was given a full refund. Return Policy states: items must be in original packaging, and in original condition; In which it was. Do better guys, acting like the money was coming out of YOUR pocket. I highly suggest taking your business elsewhere for returns. read more

Came to get my left headlight bulb replaced and Francisco helped me out!!! Very helpful and great service! Will definitely come back

I go to this AutoZone quite frequently and there was seven staff members working while I was ignored for 15 to 20 minutes and they acted like I didn't exist. There only one person infront of me being helped. The manager miguel did not acknowledge me not once. It's extremely frustrating. All i needed was some damn coolant and not one person acknowledged me. At least one staff member should have took the initiative to put the scanner down and acknowledge me at least. Very unprofessional! read more

I rarely ever leave a review but I just wanted to give a shoutout to Bryan. He was incredibly friendly, professional, and made the checkout process smooth, quick and pleasant. It's rare to come across someone so genuinely nice and helpful. Great Customer Service! read more

Lewis and Robert S. where such life savers for us! Easy and quick fix with their support and guidance we got our issue resolved. It's so convenient that this store stays open late! read more

I was able to get my issue resolved by the staff member Jose. Thanks for the great customer service!

Not one to leave reviews but if you going to work here make sure you giving your customers the right products before you mess up someone's car lady with the hello kitty tattoo was too busy chatting it up instead of paying attention on what products she's handing over and then after can't even return the item. Goofy read more

To start off, since moving locations down the street. This place has gone downhill. Wait times for help or check out average 10-15 mins each time I go. Consistency with rude customer service. Today, the manager came out to price match an item and refused to do so regardless of me doing so numerous times at the same location. Didn't get her name but she had extremely long nails, tattooed sleeves, and sassy. Took my business down the street and was the opposite experience. read more

What's the point of ordering online if u make me wait in a huge line for people looking for parts look up? I could have just drove to the store and waited in line to buy immediately. I waited at home over an hour for you to email me it was ready for pick up to then have to wait in line at the store just for pick up. NOT HAPPY read more

I went to this location in Northridge today around 1pm. This guy Diego helps me and my family without complaining. This guy been working there for only 6 months but he knows what his doing. Thanks again Diego from Northridge and reseda. read more

I went for a battery replacement and all the employees despite there being a minor complication with the battery terminal, assisted me in replacing my car battery. I am utterly grateful to them especially the two young technicians that worked on my car. Very knowledgeable and helpful as well as kind. ‍ read more