After initially walking in to ask if they had any availability, I was given a 4pm time slot for same day inspection of my vehicle. Arrived a little earlier and was greeted and checked in by Natalie. After explaining that the vehicle pulls to the left after a tire rotation was told to sit in their waiting area, and after a few minutes of waiting was walked through and given a very thorough explanation of the condition of my tires and what next steps could be taken. Would absolutely recommend Natalie after the care and consideration she took on keeping me updated on the vehicle. All while keeping up excellent customer service to other appointments, both in person and on the phone. I would suggest calling and scheduling an appointment ahead of time but other than that, it was a good overall experience. read more

This is an HONEST auto place. I'm a customer for life. I found this place years ago when I needed to change a light bulb in my headlight. All three places I went to said it'd be $500+ because they need to remove my front bumper to replace a lightbulb. Larry changed my bulb for $30. He told me "Lexus wouldn't make a car requiring you to remove a bumper for a light bulb." I've trusted him ever since. I do all my oil changes here. And I just had another GREAT experience today with Natalie, Raquel and Rubio. My car started making weird noises last week, so my dad replaced my serpentine belt. But it was still making some weird sounds the day I got it back so I took it to Firestone. Natalie kept my car to try recreating the sound. She couldn't. She told me the sound I heard was my new belt just adjusting itself, and didn't charge me anything. This is why I trust them. They don't make stuff up. They're not money driven. They care about creating lasting relationships with clients. Natalie -- I adore you! I'm so happy I found you. read more

Great Service Ordered all 4 new Tires Had Wheel alignment Everyone Went out of there Way to greet us and get truck done asap read more

Firestone Complete Auto Care - New Toyo Tires - Tires Near Me - Northridge, California

I want to take a moment to recognize Raquel for providing exceptional customer service. She was extremely attentive, professional, and had a great attitude and personality throughout the entire process. I was very busy and had limited time, but Raquel made sure everything was handled and resolved in a timely manner. Her communication and follow-through really stood out to me. I also want to recognize the wheel technician, a Spanish-speaking gentleman, who did an outstanding job repairing my wheel. He was very thorough, took pride in his work, and truly went above and beyond to make sure the repair was done properly. Raquel's customer service is a big reason why I continue to choose Firestone. There is an American Tire location right next door, and I've been a loyal customer there for years, but the level of service I received from Raquel and her team "AT THIS LOCATION" is what keeps me coming back. read more

I brought my 2014 Toyota Corolla to Firestone because the check-engine light was blinking. The staff was professional and the repair appears to have fixed the problem, but I was disappointed by the price. After the diagnosis, I was charged over $1,300 to replace four spark plugs and four ignition coils. The bill also included a diagnostic fee of about $111, which was not waived even though I approved the repair. As a customer, I wish the pricing had been more competitive and that the diagnostic fee had been applied toward the repair cost. Looking back, I would recommend that customers ask for a detailed written estimate and compare prices with other shops before approving major repairs. The repair fixed the issue, but the overall cost felt significantly higher than expected for this type of work. read more

Just brought in my car for a wheel alignment and they didn't disappoint at all, it was pretty quick and they fixed my crooked steering wheel. I'll bring my car here from now on for other services too. read more

Firestone helped us in a time of need when other locations were closed on Sunday! Noted for future we will be going to Firestone instead because of the fact that they are open on Sundays. Their service was fast and they changed our tire in a timely manner. The customer service was excellent, we had a pleasant experience at Firestone. Would highly recommend and will be back!! read more

Moved to this store recently and so glad I did. The location is convenient. Natalie and the manager were very pleasant to deal with. They were honest and accommodated me quickly. Very happy I switched to this store. Highly recommend! read more

Took my car in for a wheel alignment today and the staff was very courteous . Larry, the store manager went above and beyond to provide great customer service and advice. read more

Always on point . You will get the best customer service from Firestone and always backed by warranty. We have been going for years our kids all go there also nothing but the best. I feel making an appointment is best because they do get busy. Trustworthy, prices are good, service is fantastic! read more

My local Firestone continues to be my favorite. Many thanks to Raquel for helping me yesterday. I am so appreciative of her going above and beyond to explain what the issue were with my car tires. I was very concerned and Raquel made me feel very confident that they could address my issues quickly. She also assisted me with a coupon for my service (every bit of savings helps) and I felt as a customer that my business was appreciated. read more

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Gabriel and Ysidro had helped us; they are friendly, helpful, and always willing to do whatever they can to assist. The entire crew is so nice. When I called to bring my car in, they kindly told me to bring it right over. I asked them to perform a full diagnostic to ensure my Jeep is in the best possible condition and will last for several more years. They were very accommodating and took the time to address my concerns. I truly appreciate their professionalism, excellent customer service, and willingness to help. I feel they are honest, trustworthy, and offer great prices. It was serviced promptly. It's definitely worth my time to bring our Jeep in for service, and I have confidence that they will take good care of. I highly recommend them to anyone looking for quality automotive service and a team that genuinely cares about their customers. read more

Thank You for your great tire service today Rubio. I watched you guys fielding phone calls, researching info, filling out paperwork, helping all us anxious customers and more, non-stop and all the while being conscientious about each customers needs. Smooth operations for sure. Thanks again Rubio. read more

I had a great experience here, they did honest work on my car. I really appreciate how Nataly explained things and the transparency. Definitely recommend this location! This is for the Firestone in balbao read more

Came in for a tire repair caused by a nail. Sales person refused to repair tire. She did even inspect it, but wanted me to buy four new tires. Took my tire to American Tires right next door and repair was done in 20 minutes. Sales team use to be great. Not any more. read more

Came in for a tire repair caused by a nail. Raquel quickly inspected it and addressed the issue quickly got me in and out in 20 minutes! Thank you! read more

No point in arriving early for a walk-in. They are unproductive and shoot away business when they are empty especially the guy with the fake black hair in the front. I would definitely check out other places before coming here. read more

Now a days, I have been bringing my car here for oil change. It is near me and so far they do a good job. Except that when they tell you - your car need this and that. Or try to sell you new tires. Other than that, I am recommending this place. Appointment is recommended. read more

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Larry and Tomik were so helpful! New Year's Eve , with a need for a new tire and they decided to stay to help when they could've gone home. I appreciate the service ! read more

Rolled over a screw 10 minutes. Pulled into Firestone right as they were closing and one of their guys offered to patch it for me before he went home. $35 and done in less than 20 minutes. Really good customer service. read more

I just want to say that everybody at this business are wonderful, professional, and just people. They looked over my truck, found out what's wrong and sent me in the right direction to where I can get it fixed. Since it's a transmission problem, they can't do it on their site. It has to be at another business. Regardless my overall experience at this Firestone was awesome. read more

Best customer service I've seen in a long time. Thank you,Natalie, for all your help to get me back on the road. I was a customer service manager for 40 years and I really appreciate good service especially these days. Can't recommend them enough. read more

Raquel and the entire team are very friendly. Thank you I got in and out fast , really appreciate it read more

18 months ago I began making Firestone my go-to tire shop. Their prices were competitive and service is great...and their sales techniques do not pressure you into more than you need. Today Natalie helped me replace the tires on my SUV. She got me good prices and really timely service. They checked other items on my vehicle and advised of concerns. I was very pleased with the professionalism and care that Natalie and the team showed. I will continue to shop Firestone for future tire needs. read more

Great customer service and clean excellent quality of work. Reasonable prices with no hidden costs.

To start, i called on a Sunday, which i was only hoping for an appointment time, but they were able to fit me into their already packed schedule that day. Great customer service and informing me about the situation. Not only that when they serviced my vehicle they explained and showed pictures of why i needed to have it in the shop. Overall great place to get your car fixed up!! read more

Staff is always courteous and professional every time I walk through the door. We have been taking our cars at this location for the past 5 years and service has always been great. read more

Jose is awesome! He helped me with my tires, brakes and questions. Highly recommended.

awesome customer service. racquel is outstanding. Came in for a flat and they delivered

The old man with the glasses working there is not helpful He tried to get me to go buy new tires when my original tires were in a good shape and I told him that I got new tires like 5 months ago. He go real upset and started giving me attitude for no reason he also started shaming me for not knowing when a car needs new tires. I know customer service is not supposed to be like that and being rude to your customers is highly unprofessional. I don't want to start a fight with him so I kept quite but please if manager sees this you need to keep an eye on your employee specially that one. He is making you loose alot of customers with that attitude. read more

I came in on a Sunday afternoon with a slow leak in my tire.They were open on a Sunday, that right there is a, ++ already. Larry at the counter was friendly, communicative, and the service was quick. Jose couldn't have Jose was super quick and informative. It's clean and the team at Firestone couldn't have been nicer. Thank you so much! read more

If you need to have freon installed into your A/C system, and don't mind paying an EXCESSIVE cost, then Firestone, Northridge is the place for you. Sheldon read more

This place feels very deceitful. All my car lights turned on during a day I was scheduled to travel. So I decided to come here because I needed my car fixed ASAP to drive out of state. I explained my situation to them, I said I need my car fixed so that I can travel with it today. They understood my urgency. So they went ahead and checked my battery. They said my battery needs to be replaced. They charged me over $220 for a new battery. However this did not fix my car. Once they replaced the battery and I paid for it, the repair technician was showing me that there are two additional codes that need to be fixed however I would need to take my car into a Toyota dealership. They should've told me from the beginning that a battery replacement would not fix my car and make it drivable for an out-of-state move. It seems they intentionally did not tell me about the other repair codes so that they can make a battery sell. I'm very disappointed with firestone. Very disappointed with how this location handled everything. I feel cheated. read more

Worst customer service ever. I made an appointment for an oil change for Friday and it was confirmed. Right before the appointment, I was told that they are fully scheduled and would have to reschedule. I rescheduled it for Sunday fine. On Sunday when I came to the get the oil change I was told it was going to be one and a half to 2 hours. This is only for oil change and I had an appointment. On top of that even with coupon, it still ended up to be $71. When did oil changes start costing so much? All in all I canceled my service and do not recommend this to anyone. read more

Waited 5 hours for 2 tire replacements. Terrible service. Decent prices but definitely not worth the wait.

I've been here several times. Lawerence is great. The mechanics are honest, which is everything. I will keep coming back all of our cars.

I am NEVER giving my business to them again! I used to go there a lot and I regretfully gave a LOT of business to them. I used to get my tires aligned and get a "free inspection." The free inspection would come back with a printout of things I supposedly needed to fix. I made friends with one of the mechanics and I once pressed him if what he recommended really needed to be fixed. The total cost of recommended repairs went from almost $2,000 to less than $200 and he said the $200 worth of repairs wasn't urgent. On a different day I confronted the old manager and he gave me attitude to try and silence me. A mechanic friend who works there opened up about how they get paid- he said they get paid by the jobs they do, not so-much hourly...so THAT GIVES THEM AN INCENTIVE TO SCAM CUSTOMERS and recommend jobs the customers don't need. To be fair, I haven't given my business to them in a long time and it is possible things have changed, but I doubt it. My advice is to keep looking for a good mechanic (maybe based on friends' referrals) and then get a couple opinions before you get a lot of work done. I NEVER want to give them any business again, nor AWARD SHADY BUSINESS TACTICS! read more

Took almost 2 hours to get a battery change. Would have been a little faster if I let my 5 year old daughter change it herself.

If u want a simple tire change go elsewhere. The manager will hold you your car and your time hostage trying to squeeze out approvals from your rental company to fix things that aren't immediately necessary. I was there from 7am to 10:30 am. I had to DEMAND my vehicle back because he was still trying to press to fix other ish. It made me late to my appointment and set back my whole day. I will never go to another firestone EVER ESPECIALLY THIS ONE. If u got time to waste this is ur spot! Hertz do not send customers here. We dont have time for this!!! read more

My mom took her car in yesterday at noon and spoke to Larry. She got her brakes replaced and two new tires. They called her to come pick up the car just before they closed and she told them she was unable to pick it up within that small amount of time as I wouldn't have enough time to drive to her and drop her off, so she would have to leave her car there until the morning. Larry, a total stranger, then called my mom back on his personal cellphone and said "I'm picking you up right now from your address on file. I'll be there in a minute!" and hung up before my mom could protest. She called him back and said no, you are a stranger and there is a pandemic I am absolutely not going to let you do that. She told me this, so I went in with her today to help her feel comfortable in case he was there. He was not, but she made a complaint to another worker that was there. This worker chalked it up to Larry wanting to make the sale and essentially brushed it off to "that's just Larry, he's old school and aggressive". She did say she would talk to him about it and give him an earful, and while we do appreciate the sentiment it is very concerning that that his aggressiveness can be taken so lightly and ever be accepted. My mom lives alone. An employee at a reputable tire company should never assume any woman would want to (nor should they) get into a strange mans car let alone during a PANDEMIC. And now she worries about what people will do with her address she has to provide for paperwork. We will not be returning and just because Larry is "old school" doesn't mean he shouldn't worry about women's safety or anyone's during a pandemic. read more