I came in today because my car didn't start in the morning and after a jump I decided to get the battery tested and possible get a new battery. I arrived and multiple workers greeted me with a smile and when I asked for a battery test, one of the guys was super quick to do it! He checked my battery and alternator since my battery was at 96%. I was in and out quickly and the worker was friendly. Thanks! read more

They sell returned items without checking them. I was doing an oil change for my car and I went to autozone to get the new oil, I come home and realize this oil was clearly already opened and had been tampered with. I go back to get an exchange and they tell me I have to pay even though they clearly clarify that the oil had been a returned item. That should be a safety issue, you don't know what someone could have done to the oil. I had to buy another one and I didn't even get a refund! Save your money go somewhere else!!!! read more

Went in to buy a MAP sensor and was told the box was damaged but the part was fine. When I got home, it was clearly used and torn. Came back for a refund, and the whole place felt off. Manager was yelling at an employee in front of customers and telling him to leave immediately, which was uncomfortable to watch. Staff seemed frustrated and like they didn't want to be there. Got my refund, but overall a bad experience. SAVE YOUR TIME AND MONEY AND GO TO O'REILLYS read more

AutoZone Auto Parts - The used part in question btw /3 - Auto Parts & Supplies Near Me - Bay Point, California

They Didn't want to come out and scan my car, a process that could have took 1 minute took 5. read more

AutoZone Auto Parts - Didn't want to come out and scan the code reader - Auto Parts & Supplies Near Me - Bay Point, California

Its a great store! Helpful and friendly to me. They try to be as fast as they can as they're usually busy. Lots of low life's around there hence the low reviews... poor people are dumb and socially inept therefore they lash out at others, not realizing they are the problem. They will not grow nor change just be self focused sociopaths. read more

This AutoZone is terrible the fat Mexican guy that works there would not assist me. I came in the store asking for help with putting on a license plate because I have a special screw. It's not a flathead. It's not a Phillip so the younger guy was willing to help me and he asked to the fatter guy if he could help me the fatter guy said no we're not experts I said well could you just tell me what type of screw it is so I could buy my own tool no, we're not expert, but in the past, the younger guy has checked my oil for me. Check my battery for me and put my car on the little smog device and turn the light off for me but they're not experts on none of that this AutoZone is horrible read more

bad! today sept 07 2025 at 8:30pm i come in here in need of a new car battery and the worker tells he cant help me . just like that he stops me from finishing my question and he speaks over me saying any you need help with that requires me goin out there i am not doing it. he claim to be the only one working and so he coul not be by himself out there replacing or doing any type of help. if you need a bettery you goin to get it and replace it yourself i am not doing it for you he said without even checking if he has the battery i need in store. so i sat out there until a good samritan actually help me . someone that didnt have too cus it wasnt even their job! by the way while i was sitting in my car parked infront of autozone i did see more than one ppl working there obviosly there cant be only one person working there is always at least 2! the other guy was in the back. very dissapointed in the lack of effort and poor treatment! looks like he needs more training in customer service! and a reminder of his job that he has to comply while on the clock! unless picking and choosing what you wanna do is allow and he gets paid by the hour to not help the customers! very bad customer service,he was very rude even with his tone,mad ,mean ,bad attitud and hostile . read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Bay Point, California

The service is terrible; we stood at the counter and the employee didn't attend to us, and was extremely rude.

Went in today late night because my car was having battery troubles, was assisted very quickly and with a good attitude, didn't catch his name unfortunately but was a Hispanic worker with long hair and glasses, got issues fixed in less than 5 minutes, give bro a raise. read more

Poor customer service I ordered a oil filter at 7:30 am it wasn't available at the time but said should be ready by 4 pm made me wait 1 hours not the best customer service not recommending . read more

There's a worker here who is miserable and tries to make other peoples life miserable as well. He's very loud and acts like he knows everything. I came in to buy oil filter and immediately tells me if I need the filter for the air, which I then tell him I don't, and then he starts to tell me in a attitude "How do you know that" ...maybe because I know what my car needs? I've gone multiple times after that encounter for other reasons and his attitude is so unbearable. I've decided to not go to that AutoZone. I literally go to the one in Pittsburg or I could even go further just not to see him. His attitude needs a fixing. read more

Not the best AutoZone, because of customer service. Workers are not helpful at all and there are always big line of people waiting to pay. It's very dirty outside of the store and not really safe to leave your car for a long time. Check other AutoZones in the area read more

Have you ever had one of those days? Has one of those days happen to "conjure" at the beginning of your work week?? That's exactly how my day started but unfortunately my car did not! (Thinks to myself) Didn't I just buy a new battery a little while ago??Anywho, if my car doesn't work then I can't work which is detrimental to ability to pay bills so a quick search on-line lead me to one of my near by locations. To expedite the process I utilized the on-line purchase option. After arriving, the process was quick and painless. The guy that helped me went above and beyond even going so far as swapping out my old battery! This level of customer service is a rare commodity so when I experience it, I pass it along. read more

Came here today and left my battery at 1:30 pm today to be charged. They told me it would take 3 hours which would had been by 430! PM! I called at 7:30 PM as I did not hear back from them! They initially put me on hold as they couldn't find my order! After 5 minutes on hold I get "Oh it will be done tomorrow". Wow, for a 30 minute charge I'm like for real! I tell them No I'm on my way! Get there and the response is 'oh Ma'am your battery is charging and it'll be done in 20 more minutes" and they just put it on the charger? They claim the manager did not put my battery on the charger earlier? Horrible! Its after 8:00 pm and I'm waiting for services that should have been done hours ago! To add insult to injury I needed a new battery and purchased one. The cold part is they deducted my purchase for the CORE Fee snd added it back in. My sin and I debated them for wY too long! I can't obviously teach you math to understand simple arithmetic? You took away my CORE Deduction by adding it back in dummy! He states the computer does the calculation? Im like well your computer is programmed incorrectly! Don't want to waste time with these two illiterates! Now I'm on my complaint mode with Corporate, BBB, Attorney General and the CFPB. I'm like WTF folks can't add now days! The schools are making dummies! Give me my CORE fee back! This is some BS read more

AutoZone Auto Parts - Copy of the epic charges that were zero'd out by The Auto Zone Computer - Auto Parts & Supplies Near Me - Bay Point, California

Terrible customer service. They know nothing about cars. I came in this morning for something as simple as coolant. They did not have the brand I initially purchased from them, I asked for something equivalent to it and the guy had no idea. Three young men and one lady. The guys were cussing up a storm to each other as if they were hanging out at their house and the women was so rude. This business is ran so poorly. I don't even see how they are still in business. read more

I arrived at AutoZone in an emergency right at 9 o'clock as I see the lady locking the door, she was absolutely adamant about not helping us. It always shows in their commercials that they're there to help you out and be really kind, but they really don't Care about you at all. I haven't had my young son with me that we had to go in the cold and walk over to try to get there on time. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Bay Point, California

Would give 0 if I could. Went in for a piece and was given an eta of 1 day for it to arrive. Called/visited for a week straight and it never got there. We had waited and tried calling again for the next 2 months and nothing. Pulled back up today and the short bitch with bags under her eyes was being mad rude for no reason. Working at autozone and still having a nasty attitude for no reason is wild. Fix yourself. read more

On 9/3/2021 I dropped my battery for charging at Autozone in Bay Point, CA. I was told that I could have it the following evening. I went on the 7th to pick up. The associate comes back after some time and tells me that he cannot find and that they most probably disposed it off as anything after 5 days are disposed off. I told him that 1st, i was within the 5 day period. 2ndly, this policy is not mentioned on the receipt. 3rdly, you cannot dispose off someone's property without their permission. I asked to speak to the manager. The manager said that if you do not pick up by date/time mentioned on the receipt they would dispose thing off. I told him that it is ethically/professionally wrong and they either need to give me my battery or compensate me for it. He said he cannot do that either. I contacted Autozone head-office and told them what happened. I was told that someone will contact me within 12=24 hours, which never happened. read more

AutoZone Auto Parts - Recipt does not show company policy - Auto Parts & Supplies Near Me - Bay Point, California

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I called looking for some oil .the guy that answered was very helpful keep up the good work

Save your money and spend a little extra time driving to another place, you've been warned. Just moved to Baypoint, ca. went to this location for the first time to get my check engine light looked at and placed an order for a part shortly after. When they called a few days later I missed their call but when I called back a girl answered the phone, I asked if my part was in and in the most condescending tone said yeah that's why we called before but i'm sure you knew about it but didn't answer right? you can come pick up your part. Need I say more?!? Honestly I kind of need to get this one off my chest. When i called back she answered the phone and I asked to speak to a manager...to my amazement she said she was the manager, it was difficult to control my laughter at this point for good reasons so I said I will be coming by now to get a refund and she ended the conversation with come and pick up your FN refund. When I arrived after a 2 minute drive down the street to their store a sign greeted me with "Tell us all about your shopping experience!" Store #5310 and three phone numbers to call. I walked in, while I was patiently waiting my turn in line I had the overwhelming need to capture this conversation in HD video. :) When it was my turn i walked up to the counter and simply said would you mind repeating what you told me over the phone 10 minutes ago? Before she answered she pulled out her phone and told me she had the right to record me as well...before the conversation ended she said she'd also like to add she didn't appreciate me calling her the B word, do you call your mother the b word? say whattt? My bad I thought I was a customer and this was a place where one does business??? HELLLOO?!?! Pictures of the receipt on my table and in my recycling are mine, i hope both get posted cause i'm fairly proud of my first review on yelp and from keeping the trash where it belongs. Just doing my part :) AB SO LU TELYYYY LAUGHABBBLE I hope this brought a smile to your face and not a complete waste of time like my Last autozone experience was! Merry Christmas!!! read more

So happen to be parked near this location and left the lights on to Mazda. Walked in and asked for a jump and Pablo provided best in class customer service. Thank you Pablo for your superior service. read more

Bad service just because of the location Oil on sale 29.99 Charged me 38 something Asked why so much more She said they are out of that oil But grabbed same brand and did not say any thing to me just rang up with the higher cost with out telling me I think they do that just because we are in a bad location and they can get away with it read more

The Manager with curly hair is so nice and has amazing customer service skills! Will come back for sure!

Worst customer service ever. People surprise me now days. If you are doing something so do it right.This review is for white skinny lady at the front desk I Went in there looking for markers to write on my car window asked her politely if they have those and she had the worst attitude ever. If you can't do your job right don't do it at all. Stay at home. God bless you lady I hope you get some peace in your life. Thank you to the other lady for directing me the the right way with her politeness and friendly attitude. We need more people like you. read more

Eager to help, will even assist you in the parking lot. The shop isn't very big, but them always seem to have what you need.

20 so called employees here and I have to wait 15 min to buy gasket maker with only 1 guy in line...... What a joke read more

I went to this Auto Zone location 3 times within 2 weeks, and was helped out immediately. During my second visit I needed to get my battery checked (after I used jumper cables to turn on my car) and was told it was dying. Gerardo checked my battery and showed me 2 batteries that would work for my car. I told him I would be back later. A few days later I called and asked if they could price match, Gerardo stayed on the phone with me while checking and quoted me the price and said they would price match. I came into the store a few hours later and was helped out by Jesus, who quickly swapped my old battery for the new one and installed it in under 5 minutes. Overall, service was quick and fast and both Gerardo and Jesus were helpful. read more

This place sucks man they really need change there people lines be really long takes for ever just to pay

I would just like to say I had a horrible experience at this location... LAURA "THE GENERAL MANAGER" was so rude!! She has no customer service/no respect what's so ever... Honestly this made me not want to ever come back!! She is making me want to take my business somewhere else like O'riley Auto parts! She is giving Autozone a bad name!! read more

These people have given me a bad alternator three times when it has a lifetime warranty, I was refused to let speak to the manager and they wont upgrade my alternator. So now I have to pay a mechanic for the third time. I wont be buying my car's stuff here any more. There customer service and attitude is as good as my toddlers....yeah that bad! read more

If I could put a zero I would! Laura, the general manager was so rude. Don't visit this place. Go to another store who will treat it's customers with respect! read more

Fuck this place , they can't change one key battery that sucks , they want me to open the key with my nail

This autozone lacks the knowledge that an automotive parts store needs to operate successfully. Starting from the top is a heavy set light skinned Latino, who may be the manager, tends to argue for the sake of arguing. No matter the situation or how small the part is, he needs to let you know that what he says is right even if he is wrong. He is extremely pretentious and is on a power trip. The rest of the staff unfortunately lacks even the basic knowledge of auto mechanics and when in a bind, asks help from the manager, who most likely hired his staff. The only convenience this store offers is that it's down the street from where I live. read more

Usually has what I need but takes a minimum of 30 minutes. I always get stuck behind core returns.

I have been going there many years. This was the first time I had s problem I wanted to get s filter and the very young skinny Latin guy with glasses rattled off several numbers for the filter. When I had trouble remembering them and had to go back and ask, he seemed angry and annoyed with me. He could use a customer service class read more

Worst customer service I'm a girl and I went to buy new wipers for my car n they didn't even want to change them for me.every where else people have done it for me..I m a girl that walked in with my son a waist of my time read more

I ordered brake parts from their internet site thinking was ordering parts with the impression that I would pick them up at the store, like I have done at their major competitor (who I did not have problems with) and discovered that they were shipping them to my hone. I called customer service and was informed that they could not stop the order and that my card will be charged. I was also told that I will have my parts on Monday and I was planning on doing the job that weekend. Long story short I went to the store and picked up the parts that they had on stock. This it is now Tuesday and tracking the order half of the order is to be delivered by this coming up Friday a week late. I do not recommend using their online service customer service was not accommodating. Their major competitor which is located directly across the street in Pittsburg California gave me better customer service then I experience with autozone. I'm very disappointed read more

My boyfriend and I went to this location Auto Zone for the first time today. Absolutely terrible and unprofessional service. I have visited Auto Zones before and they helped me put my windshield wipers on in the rain. I have experienced that service before which is why I recommended Auto Zone to my boyfriend for his windshield wipers in this terrible weather. A very unfriendly, unprofessional and rude Latina woman not only refused to help us search for the wipers and install them, but she gave us attitude and was talking shit about us. No one in the store offered help and all three employee's tried to make us feel stupid for not knowing sizes or how to approach this situation. We put the supplies back and walked out. Never going back here again absolutely the worst customer service we have experienced. read more