Came at 10:30 at night they close at 11 for a fuel line disconnect tool asked to use the restroom…read moreat first the girl said "Yea go ahead" and then said "the door is locked " , so I go and ask for the Key and LEO says "Yea the restrooms are closed " . 30 min before closing ? Okay I understand but the way he said that the tone he used sounded very arrogant.

Walked in not knowing much about auto parts ...Leo helped me…read morefind the right part for my neighbor that doesn't speak English...or Spanish.... Thank you. Know she can get around b cause of you I am getting rides to work and church.

What a gem! We searched for weeks to find a company that could sell us and install a trailer hitch…read moreon our 2025 Toyota Grand highlander. Some of the Toyota dealers were unresponsive or not interested. Other Toyota dealers want approximately $2400. After posting on etrader we received a call from Joshua of Texas Hitch & Truck Center. after a couple of phone calls with questions we had we decided they were our best option. They were really terrific and we paid less than have the price the dealer were charging. Both Joshua and Hector provided the full support we needed and they did it within hours. A really trusting and positive business. No tricks and no worries. My wife and I highly recommend Texas Hitch & Truck Center for their technical knowledge, quality work and great price. Antonio V

These guys were awesome and honest, communicated well and also had great suggestions, I will be…read morereturning here to have more work done in the future!

For years their lot has served as defacto parking for Radio in the evenings. They are no longer ok…read morewith this, which is obviously their right. However, how you go about things matters. The neighborly thing would have been to put up a sign saying "No Radio parking. We will tow." Instead their towing company booted every car in the lot a few minutes before bluegrass ended at Radio. Putting up a sign would have stopped people from parking there. Instead this is costing people thousands and thousands of dollars to get the boots taken off. You have to question the motivation.

I am an aging veteran and had a need for a little help with some parts. Great service, and of…read morecourse they had the parts. They also help the vets a great deal with their knowledge and their discounts. No matter how great or small I have found them to be very generous with their time and knowledge. Brian and Justin on separate occasions were very helpful, they went out of their way to help get the right stuff for my vehicle. Thanks, from an old U.S.Army guy, Diego

Understaffed and very slow. 15 minutes before anyone says boo! There wasn't really an excuse for…read morethem to take.So long to notice me and say anything to me

Ordered on line for me to pick up I waited and waited for 2 hours I fed up and went to that store…read more They weren't ready to be picked up obviously they didn't get all ready so they had to look for parts to get ready

I stopped by O' Reilly yesterday when it was raining pickup up some wiper blades for my wife's car…read morefor an entire set of 3 blades. Carlos offered to install them for me. He stood in the rain and got the job done, quickly and efficiently. I can't brag enough of how, genuinely, he displayed what REAL customer service looks like in how he presented himself and treated me like I was a king. Great Job Carlos...O' Reilly needs many more men like you, as you shine for your company while other companies light is pretty dim. Making a long story short...Kudos, you deserve a promotion for the fantastic service you gave.

Carlos n the store on Menchaca are great. I got parts and Carlos explained to me in detail how to…read moreput them on. Shout out to Nikos too for excellent cust. service!!!

After a windshield wiper blade malfunctioned in the rain, I returned to the store. The manager…read morequickly exchanged it for a comparable blade as I was uncomfortable using the same brand, and even went to the trouble of installing it for me. IN THE RAIN. Above and beyond the call of duty. Great job!

Dillon helped us out and was honestly so helpful. We were asking a lot of him and he never stopped…read moretrying to help and was really patient with us. Thanks, Dillon!

After leaving one AutoZone, I stopped at the one at 2602 S Congress and I wished I would have kept…read moredriving. Max, I'm pretty sure that was cashier's name, ran a test and told me that my oxygen sensor was bad. He states he knows a mobile mechanic, Edgar, and he doesn't speak English; he gets to shop in less than 5 minutes. Max asks me to move my car to the side; he stated the store manager is cool but the general manager has a problem with people working on cars in front of shop. After part is "installed," Edgar puts numerous bolts in a garbage pail and drives off. My car gave out shortly after starting it; call AAA. I went into store to ask for name and numbers of sales associate and mobile mechanic. Wrong numbers were given; not surprised.. Before car was towed back to San Antonio, the tow truck driver looks where oxygen sensor is and tells me nothing is there. Yesterday, car was towed again and I asked the guy if he wouldn't mind telling me where a part was; he said no and also told me oxygen sensor was not there. AutoZone, in the Windsor Park, area did an excellent job of assessing and did not try to take advantage of a disabled individual. The same can't be said about the location at 2602 S Congress. AutoZone, sales associates like the ones who worked Sunday afternoon, are not a professional look on your company and will have customers going elsewhere.

What lifesavers, shout out Max for helping me with my battery vent. When the plug didn't fit on my…read morenew battery this guy took an hour of his time to brainstorm with me and eventually we (he) figured it out. Without this dude I would have missed my job interview For real, best customer service I've ever gotten!

Manny and team took great care of me. My battery went bad and they were able to process the…read morewarranty and swap the battery in under 15 minutes. They did it all while being kind and friendly.

Scene: the year is 2020, there is a pandemic happening all around the globe and it's 7:00 Sunday…read moreevening on Mother's Day. My car hadn't been driven much over the last 7 weeks due to shelter orders to stay home, so my battery went bad. I had to get a jump start to leave my house for a couple of errands, but I thought once jumped, the battery sort of recharged itself. Not so Lois Lane! It died again at the gas station and the kindness of strangers took care of me. So, in a mild panic, I needed to find a way to replace my battery on a Sunday evening and Yelp steered me to Auto Zone. I was like, huh? But one reviewer said she got her battery replaced in 10 minutes & I was all like HELL YEAH. ON MY WAY! First of all: ain't NOBODY open late on a Sunday in Austin for an emergency like this, so I was already impressed when I walked in. Second: because it's late on a Sunday, there was only one in line ahead of me, so I was seen quickly. Third: Robert Ruiz might as well have revealed his Superman cape as he swooped in and showed me the battery he recommended AND it came with FREE INSTALLATION (!) by him because he's awesome. They typically don't change out batteries in my particular pain-in-the-ass car, but he said he could totally do it. Fourth: installation was complete in 10-12 minutes and I didn't have to wake up Monday morning having to seek out another jump and then go to have it replaced at some big box shop where I know the wait would have likely been much longer. Thank you! Thank you! Thank you!

Came in for an issue with my battery and was promptly assisted and helped. Lupe did a great job…read morehelping me figure out what was wrong with my battery and gave me options for purchase and differences between warranties. I left feeling very comfortable and knowledgeable about what I was receiving and what made more sense for me and my vehicle. I was in and out of there within 30 minutes with a battery that was replaced by Lupe and feeling very reassured.

Stopped in early in the morning. Henry was the only person at the front. There were two people…read moreahead of me but he was able to quickly juggle several tasks at once like a champ! His patience and amazing customer service skills were stellar!

Jose Ortega runs this B***! Without him the store would fall apart. There's been times I've been…read morethere and everyone else is beating around the bush. Shout out to Jose for always helping me.

The headlight went out on my car and the guys at O'Reilly helped me select the appropriate part and…read morereplace it. It was trickier than expected but didn't take too long. I was visiting from out of town and was able to get back on the road in no time. The place was in the neighborhood near where my friends live so I'll be sure to let them know to go there.