This happens to be a really good, local Auto Parts Store. I've been in many times and they've been glad to change my wipers for me. I recently needed a battery for my Prius. Was surprised to find out how expensive it was when AAA came and checked. Unfortunately the AAA guy didn't have one in stock. I called Advance Auto and Dave was just great. He know exactly what I needed. When I drove in soon after, he replaced the battery quickly and efficiently, with a smile. It was at least $30 cheaper than AAA too! I highly recommend this store and kudos to Dave for great customer service. Something that's sadly hard to find these days. read more

This was an absolute joke of a customer service experience!! I went in for windshield wiper blades on 9/12/26 at 8pm. First off, I was not even greeted properly. He said "yeah??" I told the man the make, model and year of my car. He basically told me that if I didn't know the parts number, he couldn't help me. Period. I said whatever you recommend that fits. Nope, he could not help. I seriously doubt that he would have put them on for me as advertised, as well. He was rude as hell and I told him I would just go to Autozone if he could not help me. He just smirked and said okay. NEVER AGAIN will I patronize this company! read more

Great Store Manager Dawn! Always works hard and goes above and beyond the call of duty. Fantastic crew!

Customer service non existent. Employees on the phone right next to me while I was waiting to check out. Finally left my items on the counter and walked out after waiting way too long. read more

There way to pricey and don't have there prices posted on the shelves not helpful I would go to the next one down the road

I came in on Sunday very worried because my car had to be jumped and had been having problems for several months. David immediately helped me when I entered the store and was incredibly kind and helpful. He did many tests, went above and beyond and helped give me very detailed and helpful explanations as to what was going on with my car and how to move forward. Thank you David! read more

The men who work here are so kind, knowledgeable, and hard working! They answered all my questions regarding my car's battery issues and even installed the battery once they assessed the situation. Thank you for helping me after I drove all over looking for a battery in stock! read more

They always have what I need and a great product selection. Knowledgeable and patient with car dummies like me. They always put on new wiper blades and today, Julian, was a big help as I needed to figure out how procedure went for a Hyundai. My go-to auto parts place! read more

I was having a battery issue. Extreme corrosion. Aric was so helpful and attentive. He went above an beyond to clean the battery connections and and cables. I was very impressed with the level of service and am glad that I came here for battery help. I highly recommend. read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Austin, Texas

Very helpful, clean store and well laid out Very helpful and had the Wrangler gas cap I needed in stock read more

You don't necessarily expect old-school, attentive service at an auto parts store, but these guys go above and beyond. Most recently, I showed up with my vehicle's battery and electrical system failing. They helped me diagnose that it was probably the alternator (not good new$ but accurate). They explained the situation clearly and set me up with a loaner battery, which they installed free of charge, so that I could get the car home without having to call a tow truck. This has been just one of several good experiences at this store, which is why it's my go-to for anything auto-related. A big thank you to the team there! read more

I went in with a bad battery and they were extremely helpful, professional, quick AND easy! I highly recommend this place and will continue to bring my business here :-) read more

Very helpful in finding the correct part for my car and then very helpful in allowing me to return it when it turned out that I didn't need it after all! read more

Regarding Advance Auto Parts 5127 Virginia Beach Blvd, Virginia Beach, VA 23462 Buyer beware! I am basically a trusting person, wanting to believe the best of people. I purchased an Optima red top battery from this store last week. I contacted the store and asked if they had a "fresh" battery and was told they had a Jan. 21 battery in stock. Optima batteries have the coded date of manufacture on a long white sticker on the side as well as on a simplified smaller round sticker. I asked Miles for the January battery. He brought one with a 12/20 round sticker. I restated I wanted the January 2021 battery. He said "Oh, right" and brought a battery with a 1/21 round sticker on it. Foolishly, I did not double check the larger white sticker (until I was home). Obviously, he switched the small round sticker, which was removed from the installed battery (also noticed at home). The battery he installed was manufactured 3/19/2020 (see photo). God bless you Miles! "The first digit states the year. Digits 2,3, & 4 equal the day of the year. If the date code on the top of the battery is missing use the bar code sticker to qualify the date of the battery." read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Austin, Texas

Don the store manager is a wondeful person. He tested and changed my CRV's battery and replaced the wiper blades.

Just called the store because I just needed someone to check something for me and 1) I got hung up on 2) whoever answered the phone was extremely rude and condescending. Poor customer service. read more

These guys are the rudest auto parts guys around. Everything is a hassle to them. They are either goofing at the counter or being grade A a-holes to the customers. Let me remind them that "I", the customer am on this side of the counter. You, the seller are on the other side. I have a choice of where I spend my money and it will never be with Advanced Auto again, especially the Brodie location. Just to clarify, "Steve" and "Don" are completely rude and impatient employees. If you don't like the service industry, go get a different job then. Signed, a guy that's been buying auto parts for nearly 45 years. read more

I think this is another one of those places where your mileage may vary based upon your DIY knowhow and who you get in store to help you, but I had a positive experience here today, one I thought worth sharing. I'm a relative neophyte when it comes to car repair and barely better than that when it comes to maintenance, and these folks have helped me out of a tight spot or two. My ride is working on three years old, and as an import, occasionally finding the right parts without heading some place special can be a bit of a pain. But the dude at Advance helped shore me up today, and I was glad for it. As no doubt will be the people who have to ride around me. Thanks, Advance dude. read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Austin, Texas

The people that work here a not employees, they're CAR enthusiasts. What I love is that these folks have a real sense of humor and also know things about vehicles that most pro's don't. How many times have you heard "ugh, we'll have to hook it up to the dyno ($125) and let the computer tell us what wrong." The can usually tell by the symptoms and I bet they get a big kick out of it when people try to duplicate the noise their vehicles are making. My dad and I are rebuilding a 77 Chevy El Camino and if they don't have the parts we need they know where we can get them. read more

Advance Auto Parts - Come by and give Reb a hard time whenever you have a chance. He loves the abuse - Auto Parts & Supplies Near Me - Austin, Texas

I had a very simple problem. The trunk light in my vehicle had grown dim and I wanted to replace the bulb. I checked online for this location, and the #98 bulb I needed didn't appear to be in stock. So I phoned. I spoke to someone who tried to help, but he indicated that the bulb I needed wasn't in stock and couldn't be ordered. He suggested I bring my bulb in and see if I could find another that would fit. Normally I wince at suggestions like this, since bulbs are generally rated for an application and substitutions are well-documented in cross-reference charts. But, after having no luck on-line at the other stores, nor in person at Mal*Wart, I decided to give them a try. This was on a Sunday morning, quite possibly 4th of July weekend. The store wasn't busy. The bulb I needed certainly wasn't in stock, but a "try this one" equivalent I found online was. However, I thought I had another idea. If I replaced the entire trunk light fixture with a generic one that used a more common bulb, then all my worries would end. Generic trunk lights are available at Mal*Wart, so I was sure this place would have one. But the cupboard was bare. Thinking that maybe it was a counter part, I took my business there. I was told they didn't sell generic trunk lights. Then the conversation took an interesting twist. It turned into a sales job for Christian Brothers Automotive just up the street to repair my existing trunk light. Now, most folks walking into an auto-parts store are looking to do-it-yourself and avoid a labor charge. I'm sure a few folks think they can and find themselves in over their head. But this was a simple light fixture replacement that I only needed a part for, and here I was being sold service instead of the part I wanted. I left buying the "almost right bulb" from Advance, since it was the very closest match I could find. But I sense a hidden agenda here. I think that in the future, I'll stick to the Advance store at Slaughter and South First. They seem interesting in getting you the part you want when you want it and nothing more. read more

location: 9400 Brodie Ln, Austin, TX 78748 They listed the options for a new car battery and didn't pressure me to get the most expensive one. My man offered to install the new battery in my car parked in the parking lot--on a day with 100 degree heat. He cleaned the battery connectors and battery mount. He took the old battery for what I assume is recycling. He did a great job--all cleaned up and legit. The folks working here when I came had great attitude and were helpful. I didn't have to buy tools to swap the battery myself. That really made my day! Thanks! read more

I had a rally bad experience in Tacoma Park MD location. Employees and manager are very rude. Be careful... Better to help local businesses. read more

I love these guys!! Every single time I need battery help....omg..they come out in the heat or cold (with a smile) test it...and a few other things.. they try and fix it and if it can't be fixed they install a new one and dispose of the old one.. and of course all in minutes. And will replace a warrantied battery super fast too and explain everything as we go along..‍ read more

What a great experience! Friendly, alert staff, very helpful and knowledgeable. It was easy to discuss our issues as if I were talking with a friend. I now feel like I have a neighborhood auto store that I can rely on. Thank you Steve. read more

I had a dead battery and just found out that it was 6 months past the warranty window. That sucks. Jude was getting off work and literally walking out the door, but came back and spent the next 20 minutes working with me to get the situation resolved. The guy was WAY friendly, especially for someone who was going home. I appreciate his attitude and knowledge. Jude is why I have a tough time buying auto parts from online places that don't have a local store with someone I can talk to. read more

This shop's incompetent store staff gave me the run around over a 4.99 cent fuse part for 2 days. First they had it, only to find out they didn't have it, but would have it deliver to their store in 2 hours. Then 2 hours, 30 mins later they still didn't have it. Then the next day, they said they now do have it and that there is "2 in the back" only for me to drive in for the 4th time and no one knows what I'm talking about. They couldn't find it. They took no ownership of the time wasting and run around they gave me. No apologies, bad customer service. Apparently I am the one who is wasting their time. I will NEVER shop at this AAP again. read more

REB was extremely sweet, knowledgeable, and helpful when I came in not knowing why my car kept dying. with his help he checked my battery and graciously installed shims to my battery terminal and a battery clamp to keep it from moving around. He was the nicest and I'm so grateful for his help read more

One of their employees was so helpful in helping me find the best wiper blades and even installed them on my car. Thank you!!

Went to my local store and tried to get a battery for my car. When I walked in both gentlemen were on the phone. Once one of them got off the phone he started to take down my info when he stopped to take another phone call right in front of me. I was exasperated as that had been the third place I visited since others didn't have the battery I needed. I finally walked out. I have worked in retail and I never ignored or stopped helping the customer in front of me to take a phone call. Take the call and kindly ask them to hold. read more

AAP stocked the exact brake and turn signal bulbs I needed for my A4 Avant. Wasn't sure if they would, but thought I would try before going to the stealership (that's mean, because I actually really like those guys, but they will over-charge for something like this) and dropping a $100 for what should be an easy DIY job. I'd changed fog lights and headlights in my old Passat before so how much more difficult could a rear housing be? Remarkably, it was much easier! I went down the well-stocked bulb aisle and brought to the counter 4 different bulbs that looked sort of right. The helpful and friendly salesman looked it up on the computer (duh, I should have thought of that) and determined it wasn't any of them, but a style known as 7506 which also fit the reverse lights. And they were so cheap, I went ahead and bought some extras. I'm sure the left side will go out any day now. The friendly helpful attitude impressed me so much I will definitely return. Recommended! read more

I never thought I would be giving an Auto parts place 5 stars before today. I hate dealing with auto issues. When my brake light came on in my late Land Cruiser I waited until I needed to use the emergency brake to stop before I ever decided to observe the dash board lites. And, I ended up trading it in for a 4 Runner instead of putting it in the shop and having to deal with the parts department. So, this morning I wake up and 4 icons are lighted on my dash board -maint, check engine, AVS TRAC, and an auto swerving lanes. So, I popped the hood and checked all my fluids and line connections - all good except the engine filter looked pretty dirty. So, I decided to buy a new air filter instead of taking my auto to the dealership, which is what the manual says to do when any of these icons are displayed on the dashboard. I get to AAP and tell the guy my make, model and year and tell him I want the reusable Canon engine filter. They do not have it in stock so he makes a phone call to have it transferred from another store within hours. I mentioned the icon lights that popped up on my dashboard and he said "I can check that for you" . We went out to my car and he hooked up a "thing" under my steering wheel and started my car. The "thing" read that I had a very small emission leak. He did not try and sell me a part to fix the leak so I was impressed and relieved that my auto is not in immediate danger. I feel safe to drive my auto this weekend and enjoy planned activities without worrying over my auto engine thanks to Ross or was it Russ... I will get the leak fixed asap before it gets bad. read more

This place is great. Can in a few months ago for wiper blades. The counter guy asked if I needed help in replacing them. Who am I to refuse help, it too him less than 5 min to replace them and get me on my way. Tonight was no different. On my way home my headlight went out. This time the counter guy could not help in switching the bulbs but he told me to go to YouTube. It took me 15 min to replace both bulbs. I just wish that I had small hand. read more

I purchased a part. It was wrong. So I went back to exchange it and was met with people who didn't seem to want to wait on me. I was told the faggot who sold the product to me didn't put my information on it for the purchase and the warranty. Reluctantly the counter guy found the correct item and still couldn't put my number in for the warranty. So now I have to hold onto the receipt. I guess I will be going to auto zone from now on. Since I would hate to put the guys out at advance auto. read more

Most pathetic customer service I have ever experienced. It was as if I didn't exist. I had to yell for attention to pay for power steering fluid then when I asked for help he basically opened my hood n told me where to put it! (Which i asked for) ; just thought they could have been friendlier and at least helped me. Pathetic! read more

Advance Auto Parts understands customer service. I had a dying battery and went into the store. They helped me get the on line discount by ordering off their computer in store so I didn't have to do it on my phone. They walked me through it and as soon as they order was placed they installed my battery for me. The whole thing took about 20 minutes and I drove away with a new battery in my car. It was fantastic. read more

I came in the store just to ask if there was a trick to taking my headrest off of my grand Jeep Cherokee. There were two workers there doing nothing, no one in the store and he proceeded to tell me to push the button and lift. I told him that I've tried that multiple times and it didn't work. He just kept saying the same thing over and over and wouldn't even come out and look at it For me. Very bad customer service! This was the Warwick store. read more

I'm just picking up an online order but two things stand out. They are good natured and car talk in playing on the speakers. indicators of a good auto parts store! read more

Dear Yelpers, When the heat comes crawling around And your car battery is feeling down For a quick, friendly boost Come to Advance Auto Parts to roost You'll leave with a smile not a frown Come here if your battery is low Where the customer service is never slow The staff may give you a discount Which cuts down the amount In no time at all, you'll be good to go. P.S. If you want a great experience in having to deal with the downside of a dead or low battery, ask for Russell. He was super friendly and funny. My fiance even mentioned buying a battery online because there was a discount applicable there, and though Russell couldn't match the 15%, he was able to knock off 5%, which is still a sign that the customer is more important. read more

The shop who just serviced my Jeep told me my check engine light was coming on AGAIN because of a battery issue that was not something they fixed. I brought the vehicle to Kayla at the new Broadway store and BAM. She was able to diagnose the engine light as a minor problem with one of the radiator fans and not the battery (which was actually 100% fine). So I walked in expecting to drop a few hundred bucks on a new battery but walked out with a $5 jug of windshield washer fluid and a big smile on my face. Thanks Kayla!!! read more

I purchased a car battery almost 2 years ago and it went dead. Found out that the store sold me the incorrect size for my car. The store the manager refunded the price of the battery in full. Many thanks. Gave 4 stars for the return and one less for them selling me the incorrect battery. read more