ME AND MY HUSBAND WANT TO GIVE A BIG SHOUT OUT!!! TO CARLOS!!! Over on this Menchaca and Slaughter…read moreLane location ..! Thank you so much for being bilingual, thank you so much for speaking Spanish!!! even though I Speak English, my Husband only Speak, Spanish, and you were super Nice and super friendly on explaining everything He needed to know about the part we purchased.. We extremely recommend anyone to go to the store and talk to Carlos.. he has a great attitude and it's super friendly and both Language, English in Spanish... Carlos you're the goat!! Thank you so very much from the bottom of our hearts!! Candi Renn.

I stopped by O' Reilly yesterday when it was raining pickup up some wiper blades for my wife's car…read morefor an entire set of 3 blades. Carlos offered to install them for me. He stood in the rain and got the job done, quickly and efficiently. I can't brag enough of how, genuinely, he displayed what REAL customer service looks like in how he presented himself and treated me like I was a king. Great Job Carlos...O' Reilly needs many more men like you, as you shine for your company while other companies light is pretty dim. Making a long story short...Kudos, you deserve a promotion for the fantastic service you gave.

Easy and straight to the point. Parts are reliable and guys there know how to work with youread more

Jorden at location 06867 should be terminated, reprimanded, demoted, transferred for his…read moreunprofessionalism. As an elite member for the last several years I have been to many locations and every single auto parts store that exist I am a regular premium customer to all of them because I buy and sell quite a few cars. Just got a 2011 Acura RDX turbo and needed something very simple as a relay. Advance Auto has one of the best online fitment and purchase to pick up systems in place. Found the part I needed so I decided to just go pick it up. I showed up I tried to buy two of them but they only had one, the guy who rang me up was very professional and polite. Took the part went in the parking lot did not even have it in my possession for 2 minutes and it did not work properly. I then walked back into the store with my receipt I had for 2 minutes. The guy Jorden said that it was the wrong part looked up the correct part and the correct part was four times the price of the one that I purchased. I agreed to pay the extra money since they had it in stock so I was ready to do an exchange. He then looked at me and told me he refuses to exchange it and refuses to give me a refund. At first I thought he was joking but he was not. He refused to exchange or refund it not because of policy but because he told me to my face "you ordered the wrong part" and then he talked trash about the guy that rang me up as if it was his fault. I also have a screenshot that says it's an exact fit for the part that I purchased and then he said that the fitment is always incorrect. I've been buying at advance Auto for years and just relocated to the area and this is the nearest location and very seldom does advance Auto make a mistake on the fitment. I then told Jorden that his response and attitude is unacceptable and I will be complaining. He then said to me "I don't care". So basically advance Auto has this guy named Jorden who doesn't care about customers, who trashes his employees and also talks trash about the online fitment system. In the end I took the part that he refused to refund or exchange which I was willing to buy but due to his attitude I refuse to spend more money with him. Went a mile or so down the road and bought it from another company or I bought an extra one I should say because I needed to purchase two of them. So once I went to the other competitor location (who was actually a lot more professional than this rude jerk Jorden) I put the new part in the car along with the part that he said was my fault that I ordered the wrong part. I am also including a picture of exact fitment because this guy Jorden said it was not exact fit. The end result was I originally purchased the correct part I just needed two of them and they only had one. The main point of this is this guy Jorden is 100% wrong I had the original part as the website stated, the cashier guy was correct and I was correct. The only person here that was actually wrong was Jorden. It seems he doesn't have respect for the company that he works for or his employees or his customers. In addition to this I contacted the corporate complaint as of today it has been a couple of days and I was told I would be contacted by a team leader at this location. I never got a contact from the team leader so even the corporate here or the local location is failing to do their job. I have many friends I've made in advance autos just because I'm a regular and never before has anyone been so unprofessional and ridiculous. I don't really work well with guys that think they know everything and trash everything around them and this seems to be the case. So I'm sure that if corporate decides to respond to this it will be a basic templated response that says I'm sorry you had a bad experience, blah blah but then do nothing about it and let this guy run off their business. Good luck advance Auto with this guy Jorden should you choose to keep this guy on the payroll.

This happens to be a really good, local Auto Parts Store. I've been in many times and they've been…read moreglad to change my wipers for me. I recently needed a battery for my Prius. Was surprised to find out how expensive it was when AAA came and checked. Unfortunately the AAA guy didn't have one in stock. I called Advance Auto and Dave was just great. He know exactly what I needed. When I drove in soon after, he replaced the battery quickly and efficiently, with a smile. It was at least $30 cheaper than AAA too! I highly recommend this store and kudos to Dave for great customer service. Something that's sadly hard to find these days.

This was an absolute joke of a customer service experience!! I went in for windshield wiper blades…read moreon 9/12/26 at 8pm. First off, I was not even greeted properly. He said "yeah??" I told the man the make, model and year of my car. He basically told me that if I didn't know the parts number, he couldn't help me. Period. I said whatever you recommend that fits. Nope, he could not help. I seriously doubt that he would have put them on for me as advertised, as well. He was rude as hell and I told him I would just go to Autozone if he could not help me. He just smirked and said okay. NEVER AGAIN will I patronize this company!

Hands down the worst yard I've been to in 25 years if wrenching. Prices are ridiculous and…read morenon-negotiable. Inventory is extremely inaccurate, and the yard is an absolute disaster. They don't even pull the wheels off, but they pillage all the trunks so there's no lug wrenches floating around. Several of the cars with wheels still on are not even stabilized properly to make wheel removal safe. Every time I think it might be worth the time savings of stopping here instead of their competitors I'm proven wrong. It's barely a functional salvage yard and more often than not a complete waste of time. Just use car-part.com or wrench-a-part. You'll be glad you did.

It's a typical self-service junkyard, much like Pick n Pull in other cities…read more Get the parts pricing online in case they try to jack the prices up or misprice parts at the window - https://www.lkqpickyourpart.com/locations/LKQ_Pick_Your_Part_-_Austin-234/prices/ (this is why you have a fully charged smartphone with you). $3 to get in. Bring more tools than you think you'll need. There's often other people out there who may or may not help you if you forget a tool, I had someone loan me an electric ratchet when I forgot my regular ratchet set in the car, only had basic wrenches in my bag (and didn't want to pay the $3 again). They WILL look through your stuff on your way out. There's also Wrench A Part in Del Valle, but that's a lot further for me, and they rarely have my car model.

I want to give a special shoutout to Marc for going above and beyond last night with helping me…read morewith my battery issue! The store I originally went to closed and he honored the receipt I had for my battery replacement.

Phillip was such a wonderful help! He had Greta customer service skills and went above and beyond…read moreto answer all my questions!

12pm crew is the best. Helpful in diagnosing my car's issue. Store is kept clean and organized too.read more

Came at 10:30 at night they close at 11 for a fuel line disconnect tool asked to use the restroom…read moreat first the girl said "Yea go ahead" and then said "the door is locked " , so I go and ask for the Key and LEO says "Yea the restrooms are closed " . 30 min before closing ? Okay I understand but the way he said that the tone he used sounded very arrogant.

One of the few service joints run with integrity. Solid work, fair prices, and they shoot you…read morestraight. You know that sleezy upsell feeling you get at most service shops? Or the shoddy work and excuses? Well, you'll experience none of that here. I've had new shocks and struts installed, new tires, balance and alignment done, and asked a million other questions. These guys gave me the time, made recommendations that saved me cash, and did great work. Very pleased with my experience. I'll be back for all future needs with my F150!

Poor communications. Installed wrong cover for my truck. Lack of response to correct the…read moretransaction. Installer is good.

I wanna give a special shoutout to Robert who helped me when he didn't have to. It was around 8pm…read moreand I walked back to the auto center trying to buy jumper cables. Unfortunately they were closed and they didn't have the key so I could buy cables. So Robert went out of his way to tell me he would help jump start my car so I can make it home. I know he didn't have to because he was already off or getting ready to head home but he did! I wanted to make sure he got the recognition he deserved for going above and beyond just by doing this little thing.

Horrible experience! And I will never return or purchase tires from Walmart again. What is the…read morepoint of buying tires here if they won't honor the "unlimited rotation" service as needed? There was absolutely no effort to help or drive to do anything for the customer. Employee Alex Vasquez at this location gave the worst customer service I've ever experienced--rude, unhelpful, and completely unwilling to explain what needed to be done. Attempting to "fix" anything was just horrible all over again. Truly the worst service ever.

angel and Oscar we're so helpful. They got us in and out of there super fast would highly recommend…read morethey were so nice and informative. Great service definitely made our experience nice

After having numerous unsatisfactory experiences at other AutoZones, I finally found a location…read morethat was able to address my needs with honesty and speed. Thanks so much to Arian for your customer service. It's appreciated!