Peter, thank you for your apology.
However, it is unfortunate that you attempt to distract from the problems caused by your poor workmanship by inferring that customer supplied parts are responsible.
Not only were any parts provided by me high quality, mostly OEM or manufacturer approved or made by the OEM supplier, you could have at any time refused to use them.
Furthermore, it is clear in my original review that the problems I have experienced are all workmanship related. Parts have nothing to do with any of them.
Secondly, it seems you are trying to give the impression that you, working in the office, were not personally informed of my issues and that I dealt with your "many" technicians on follow up visits. Nothing could be further from the truth. I dealt with you 100% of the time whether via email or in person and I've only ever seen 1 other technician working with you in your small shop.
So that we can clarify that the issues are to do with your workmanship and that I gave you the opportunity to rectify the problems you caused, I will expand on 3 of the instances that I mentioned in my original review. Please let me know if you need further details about the other problems not listed here and I will add an updated review.
Coolant Flush improperly performed
After your highly trained service technician refilled coolant without diluting it, I visited a second time to have another flush performed to correct the concentration. Surprisingly, you did not have / use a hydrometer or test strips to verify the coolant concentration. Without such standard equipment, you were unable to accurately verify that the coolant concentration was now in the acceptable range.
Since you failed to perform the work correctly on the 2nd visit ie you didn't test for coolant concentration even after I specifically asked you, I consequently purchased manufacturer approved test strips and adjusted the coolant concentration back down to 50:50 myself.
Transmission Overfilled
After you performed a transmission fluid exchange, I began to see transmission fluid on my garage floor. I brought this to your attention and made a 2nd visit. You inspected the transmission fluid level and said it was ok. You then inspected the transmission pan and claimed that the transmission gasket was leaking and should be changed. I did not believe your diagnosis because the "leak" was not constant. I elected to wait to see what happened.
Some time passed during which the "leaking" stopped but then reappeared. I did some research and discovered that an overfilled transmission can build up excess pressure, causing the fluid to eject through the dipstick tube. Sure enough, the transmission dipstick was unseated and transmission fluid had pooled in an area directly below it. Additionally, the dipstick was reading above maximum contrary to what you had told me.
Since all that was left was to remove some transmission fluid and you had failed to get this right on two occassions, I did this myself rather than visit you for a third time. There has been no problem since.
However, since overfilling can damage a transmission, I had the fluid analyzed and the results unfortunately show excessive wear which potentially means a shortened life.
Overcharging for Coolant on another vehicle
I check fluid levels and other aspects of my vehicles regularly, so prior to an oil change on my other vehicle, I knew that all fluids were at or near maximum and required no top up.
However, when I received your invoice, you decided to charge for 1/3 gallon of coolant. Since this coolant needs to be mixed 50:50 with water, you were therefore claiming that my cooling system was down by 2/3 gallon.
The cooling system capacity on that vehicle is just under 2.5 gallons. Having to add 2/3 gallon is a BIG deal. Therefore one of three things must be true:
1) You topped up the system with 2/3 gallon of 50:50 coolant. In which case, I am blind to have not seen a completely empty overflow tank and the car should have overheated a long time ago. There would have had to have been a serious leak in the cooling system which you would have noted on the invoice and I should have had the vehicle towed to the nearest dealer to have it looked at under warranty.
2) You topped up the system with 1/3 gallon of straight coolant, in which case much of the above is still true but you've additionally made it worse by adding a large amount of straight coolant which is against all procedures including the MAP which you are a member of.
3) The most likely scenario: you've charged me for 1/3 gallon of OEM coolant but actually added little or none.
As with the other issues, I brought this issue to your attention via email. However, on this point, you elected to not respond to me. Whereas the other 2 issues were maintenance mistakes, this issue was one of overcharging which is unfortunately standard practice in your line of work. read more
