I was in last week for my 2004 Corolla, and I told Peter I would update my review. I was shocked to find I have never left one. I have been going here for about three or four years now.
I was also shocked to see a few negative reviews; they don't match with my experience at all. Peter and crew always go out of their way to make me happy. Even same-day, if it's a manageable job and important, he always fits me in somehow, despite how busy they are. And all I have ever seen is work BETTER than the specialist foreign mechanic I went to before, and no exaggeration, at literally about half the price. The other mechanic shop was totally ripping me off most of the time (for over 10 years, I am ashamed to admit), and I trusted them. I felt pretty violated and upset when I found out.
For the first time ever, when the oil and filter is changed in my car, when I check it afterwards, it is almost completely clear, just like out of the bottle. My other mechanic not only over-charged me, but cut corners... the oil was never nearly as clear after an oil change there.
I am not a car guy, so it is important to find a mechanic I really trust. For the first time, I feel I truly have that in Peter and MBB. He always seems honest and very upfront and fair. He will tell me what really needs to be done now, what would be best to be done now, and what can wait awhile. I never feel like he's pushing repairs for business, not at all. He will also actually show me parts, problems, etc., while the car is on the jacks if necessary. He will offer you the old parts (which I personally don't find that useful since to me, the issue of trust has to go deeper than that... for example, he could just give me parts from another same (or even different) model car, and I wouldn't know the difference without research). And he always says things like "this is a very common issue with this model at this point (mileage/age)". Peter always seems extremely knowledgeable and enthusiastic about cars and from talking with him, you can tell he's a total car guy.
And importantly, he is very fair in pricing. I just did a repairpal check on his pricing on my recent service, and it it came in under median fair price for this area.
So is there some truth to some of what was said in some of those negative reviews... probably. I am sure Peter isn't perfect nor him or his mechanics immune from making occasional mistakes. And no doubt, they as a pretty young and small shop who offers really fair pricing, may not have all the best equipment for every situation yet, but I am sure he is working up to rounding out his equipment as his finances and needs dictate.
Most of all, I think Peter's character and integrity (from everything I've ever experienced there) is the most important aspect. I find it hard to believe that Peter wouldn't do just about anything within reason/fair to make a dissatisfied customer happy again if really given a chance and approached in a respectful and reasonable way. read more