WE know we are the victims of our own ignorance. This Automotive Custom and Collision took advantage of our ignorance and screwed us! Our first mistake was not "Demanding" they produce the written estimate of work that needed to be done, we should have taken our car elsewhere immediately just for that fact alone. Every time we asked for an estimate they had an excuse. They had an excuse for the last 60 days. At first they said they were waiting for an adjuster, the vehicle was seen by the insurance company the day after the crash. But apparently that wasn't good enough for Automotive Custom and Collision. When we called the insurance company they indicated that they had not heard from Automotive Custom and Collision. We should have gotten an attorney at this point, we trusted what they had to say and paid the price. About 60 days later, we never heard from Automotive Custom and Collision , they never returned any phone calls, they want their "storage" fee paid. Our car is not repaired, this shop created a situation that they expect others to pay for, and we were repeatedly lied too and our insurance company as well. We never received an estimate, ever, nor apparently is it our business to know what exactly is wrong with our vehicle. But as soon as the lawyer got involved all kinds of bills and fees started to appear! And at this point rather than having a repaired vehicle we have a storage bill of around $4,000.00 and a loss of about $6,000.00 due to the difference between "book" value and the insurance reimbursement. In addition to the lengthy cost for a rental, considering this Automotive Custom and Collision created this situation and they now expect to profit from it at our expense. And at the last minute back door arrangement with the Automotive custom and Collision staff and a private appraiser that they said they had a relationship with they totaled our vehicle, and they still refuse to deal with the customer, that's us folks,.... read more